Diamond Certified Company Report

New Air Plumbing and Drain

Diamond Certified Company Report

New Air Plumbing and Drain

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 11 VERIFIED CUSTOMERS i

Dipa S.

VERIFIED New Air Plumbing and Drain CUSTOMER

1 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and professional. They know the work that they are doing.

I really enjoyed interfacing with them and they have great interpersonal relationships and they treat their customers with a lot of respect.

Anshuman C.

VERIFIED New Air Plumbing and Drain CUSTOMER

2 of 11

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very helpful and they helped to diagnose the problem, which was more than what we had told them, so they did a very thorough inspection.

They were very friendly and after the work was done, we had a conversation with them over a cup of tea.

Larry H.

VERIFIED New Air Plumbing and Drain CUSTOMER

3 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were friendly and very professional and they got the job done quickly and safely.

Read All 11 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Paul Hwang, Owner

New Air Plumbing and Drain provides a wide range of plumbing services for residential and commercial clients throughout Santa Clara County. The company has the training and equipment to handle everything from routine plumbing repairs and installations to specialized jobs like sewer cleaning and repiping, and it also works on remodeling projects and offers 24-hour emergency service.

Owner Paul Hwang says New Air Plumbing and Drain’s customer-oriented approach to plumbing has been a key factor in its success. “I have been plumbing my whole life and strive to exceed my customers’ expectations, and that includes being reliable and enthusiastic to help without delay. I have a genuine interest in this trade and want each customer’s plumbing system to work as it should.”

New Air Plumbing and Drain is known for its ability to take on plumbing projects of every difficult level. “I have a lot of experience in this industry and solve complex problems that other plumbers give up on,” says Mr. Hwang. “My goal is for every job to be successful and I never give up.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON New Air Plumbing and Drain

COMPANY CONTACT
Service AREA

Santa Clara County

SERVICES PERFORMED

Sewer & Drain Cleaning
Plumbing Repairs & Installations
Repiping
Gas Line Services

BRANDS Supported
  • Delta

  • Kohler

  • Moen

  • Grohe

DIAMOND CERTIFIED RESEARCHED ARTICLES ON New Air Plumbing and Drain

Owner Paul Hwang solders a three-component drain line in a restaurant.

Company Profile

New Air Plumbing and Drain provides a wide range of plumbing services for residential and commercial clients throughout Santa Clara County. The company has the training and equipment to handle everything from routine plumbing repairs and installations to specialized jobs like sewer cleaning and repiping, and it also works on remodeling projects and offers 24-hour emergency service.

Owner Paul Hwang says New Air Plumbing and Drain’s customer-oriented approach to plumbing has been a key factor in its success. “I have been plumbing my whole life and strive to exceed my customers’ expectations, and that includes being reliable and enthusiastic to help without delay. I have a genuine interest in this trade and want each customer’s plumbing system to work as it should.”

New Air Plumbing and Drain is known for its ability to take on plumbing projects of every difficult level. “I have a lot of experience in this industry and solve complex problems that other plumbers give up on,” says Mr. Hwang. “My goal is for every job to be successful and I never give up.”

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Company Philosophy

“My goals on every project are simple: effectively solve the problem for the client and ensure the mutual satisfaction of a job well-done. Ultimately, I want my customers to have positive experiences and feel that they received great service for a great value.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for sewer line contractors that have earned the prestigious Diamond Certified award. For New Air Plumbing and Drain, the key to keeping clients happy is simple: focus all its efforts on fixing their problems and making sure they have positive experiences. “I set a high standard for customer satisfaction because I know how important it is to the success of each job,” says owner Paul Hwang. “I truly care about my customers, so I take the time to discuss their needs and listen to their feedback, which ultimately helps me improve my service.”

New Air Plumbing and Drain has been providing plumbing services for residential and commercial clients throughout Santa Clara County since 1996. In addition to handling everything from routine plumbing repairs and installations to specialized jobs like repiping and sewer cleaning, the company has the in-house capabilities to work on remodeling projects and offer 24-hour emergency service.

Unlike sewer line contractors that lack the experience to deal with challenging situations, New Air Plumbing and Drain utilizes its expertise to take on projects of every difficulty level. “My goal is to make each project successful, so I never give up on trying to solve a problem, regardless of how challenging it appears to be,” says Mr. Hwang. “I have a lot of ideas and I’m fearless in my work—I don’t hesitate to crawl into small spaces underneath a house and I’m not afraid of heights.”

Another distinguishing attribute of New Air Plumbing and Drain is its dedication to keeping customers informed throughout their plumbing projects. “I believe in open and transparent communication, and that includes keeping records of any issues or concerns so I can properly address them,” explains Mr. Hwang. “Since I’m the owner-operator, I’m able to ensure high levels of quality on each project and make sure the customer is informed every step of the way.”

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Industry Info

If you have a recurrently clogged drain in your home, it’s important to find a permanent solution.

When a sink drain in your home gets clogged, your first instinct might be to use a liquid drain-clearing product such as Drano® or Liquid-Plumr®. After all, buying one of these products is a lot less expensive than calling a service technician. However, some of these products have been shown to damage pipes, so what should you do?

While professionals disagree on just how detrimental drain cleaning products are to a home’s pipes, one important factor to consider is the frequency of use. Using Drano for a one-time clog won’t hurt your pipes, but if it becomes a recurrent problem, continually pouring chemicals down your drain may start to have a detrimental effect. In this case, you’ll want to seek a more permanent solution, which may require professional assistance.

To clear a clogged drain, a service technician can employ a couple of different solutions. The first attempt will typically involve the use of a snake: a tool that sends a metal cable (with an auger or blades attached) down the pipeline, which clears out anything in its way. A snake will remove most obstructions, but since it doesn’t thoroughly clean pipes, it may only offer a temporary solution to severe blockage issues.

If necessary, your technician may employ a method called hydrojetting, which utilizes high-pressure water to literally blast the pipes with a powerful stream. However, before implementing this measure, the technician should inspect your piping with an in-line camera to determine if there’s any damage. If your pipes show signs of frailty, hydrojetting could actually make the damage worse.

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Frequently Asked Questions

Q: Will you arrive at my scheduled time?
A: Absolutely. I’m extremely reliable and I’ll be there when you need me.

Q: Can I trust that you won’t overcharge me?
A: Yes. I’m honest and my prices are reasonable. All costs will be provided upfront and I’ll get your permission before proceeding with any work.

Q: Do you use subcontractors?
A: No. As the owner-operator of the company, I perform all the work myself.

Q: Is there anything I can do to reduce water usage in my home?
A: Switching to water-efficient appliances will reduce your water usage by approximately 20 percent, which will save you money and help the environment.

Q: What should I know about trenchless sewer replacement?
A: Trenchless technology is used to address a variety of sewer problems. The main benefit is it only requires one or two holes to be made on your property, as opposed to the traditional method of digging up the entire yard.

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SELECTED PHOTOS FROM New Air Plumbing and Drain

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New Air Plumbing and Drain WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON New Air Plumbing and Drain
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 11 VERIFIED CUSTOMERS i
New Air Plumbing and Drain : Average 9.4 out of 10 based on 11 unique customer surveys of customer satisfaction.

Dipa S.

VERIFIED New Air Plumbing and Drain CUSTOMER

1 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and professional. They know the work that they are doing.

I really enjoyed interfacing with them and they have great interpersonal relationships and they treat their customers with a lot of respect.

Anshuman C.

VERIFIED New Air Plumbing and Drain CUSTOMER

2 of 11

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very helpful and they helped to diagnose the problem, which was more than what we had told them, so they did a very thorough inspection.

They were very friendly and after the work was done, we had a conversation with them over a cup of tea.

Larry H.

VERIFIED New Air Plumbing and Drain CUSTOMER

3 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were friendly and very professional and they got the job done quickly and safely.

Brian L.

VERIFIED New Air Plumbing and Drain CUSTOMER

4 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are priced reasonably and they have skilled people that do good work. I think they did well.

Just what I said, they are priced reasonably and have skilled people.

Brenda B.

VERIFIED New Air Plumbing and Drain CUSTOMER

5 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really helpful. I think they are really knowledgeable.

I think they are really reliable.

Elizabeth R.

VERIFIED New Air Plumbing and Drain CUSTOMER

6 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a problem with my curtains, and they were able to fix them. They solved the problem. I'm very happy with them. It's a great place to call for handy work. They can do floor work, LED lights, fix the disposal, and put lighting outside. I have a dark garage, and they were able to put a fluorescent light above the washing machine. It was great.

Renata was really able to figure out the problems we were having with the curtains. They do excellent work as well, a wide variety of work.

Marisela L.

VERIFIED New Air Plumbing and Drain CUSTOMER

7 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I am very satisfied and when I need something done, he is available that day or the next day, so he will come right away.

The expertise, the quality, and I really liked him. I found him from Diamond Certified, so I was very happy and I have used him 3 times already.

Shana S.

VERIFIED New Air Plumbing and Drain CUSTOMER

8 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are readily available, usually same or next day. They are very helpful and knowledgeable.

They are just reliable and know a lot about fixing things around the house.

Angie V.

VERIFIED New Air Plumbing and Drain CUSTOMER

9 of 11

Quality 9
9 10
Loyalty Yes
CRITIQUE

I thought their prices were very reasonable and their work was good.

When we called them and asked them, they were able to come out really quickly and give us an estimate really quickly.

Cynthia C.

VERIFIED New Air Plumbing and Drain CUSTOMER

10 of 11

Quality 8
8 10
Loyalty Yes
CRITIQUE

Really pleasant to work with, Renata and Paul are easy to work with, they did flooring and another project in the house, they worked with my time and everything. They took the time to go room to room and move furniture, for someone who has limited time they really do work around your schedule.

Their willingness to double check and make sure things were as perfect as they could be, I can call them anytime, they would set a time aside to come out and look, no matter what it was.

Olga P.

VERIFIED New Air Plumbing and Drain CUSTOMER

11 of 11

Quality 7
7 10
Loyalty Yes
CRITIQUE

Try not to be in a rush, they were good at walking me through the steps, but the end all should be to your liking, don't be afraid to ask for more if you're not happy and make sure the contractors' workmanship is consistent.

It was a husband and wife team. The husband acted as the project manager. He was good at reaching out to me and letting me know when people would be at the house, so they kept things neat.

Read All 11 Survey Responses at Ratings View