Diamond Certified Company Report

Need A Hand Movers And Hauling

Diamond Certified Company Report

Need A Hand Movers And Hauling

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Kathy P.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They showed up on time and stayed within the quote time, and cost originally stated.

They were accurate with their quote.

Doug J.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

2 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They showed up on time and hustled things quickly. They were in and out, they were great.

They were on time and they jammed.

Jessie O.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very prompt and helpful.

The guy took care of our stuff, he made sure everything was protected.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jason Windus, Co-owner

Need A Hand Movers And Hauling provides a complete range of moving and hauling services for residential clients throughout California. In addition to handling every step of its customers’ moves (including packing/unpacking, loading/ unloading and rearranging heavy furniture), the family-owned and operated company offers junk removal services to those who want to get rid of non-hazardous debris.

Co-owner Jason Windus says Need A Hand Movers And Hauling has been able to thrive because of its customer-oriented approach to each job. “We love helping people and providing services that make their moving and hauling projects easier. Most of our business comes from repeat customers and referrals, so we’re always honest, ethical and efficient in every aspect of our work.”

Need A Hand Movers And Hauling prioritizes communication and quality control, which Mr. Windus says is important for ensuring consistently positive results. “We stay in contact with our clients during their projects so they know exactly what’s going on, and I typically show up on each jobsite so I can make sure everything is being done according to plan. Our customers really appreciate how focused we are on meeting their needs.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Need A Hand Movers And Hauling

COMPANY CONTACT
Service AREA

California

SERVICES PERFORMED

Moving & Hauling
Packing & Unpacking
Dump Runs
Staging Assistance
Rearranging Heavy Furniture

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Need A Hand Movers And Hauling

A look at one of Need A Hand Movers And Hauling’s moving trucks and trailers

Company Profile

Need A Hand Movers And Hauling provides a complete range of moving and hauling services for residential clients throughout California. In addition to handling every step of its customers’ moves (including packing/unpacking, loading/ unloading and rearranging heavy furniture), the family-owned and operated company offers junk removal services to those who want to get rid of non-hazardous debris.

Co-owner Jason Windus says Need A Hand Movers And Hauling has been able to thrive because of its customer-oriented approach to each job. “We love helping people and providing services that make their moving and hauling projects easier. Most of our business comes from repeat customers and referrals, so we’re always honest, ethical and efficient in every aspect of our work.”

Need A Hand Movers And Hauling prioritizes communication and quality control, which Mr. Windus says is important for ensuring consistently positive results. “We stay in contact with our clients during their projects so they know exactly what’s going on, and I typically show up on each jobsite so I can make sure everything is being done according to plan. Our customers really appreciate how focused we are on meeting their needs.”

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Company Philosophy

“We’re all about making our clients happy—at the end of the day, that’s the most important part of our job. Moving and hauling can be stressful, so we focus on being responsive throughout the process and do whatever it takes to ensure each customer has a great experience.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Need A Hand Movers And Hauling, the key to keeping customers satisfied is simple: always put their needs first. “A lot of moving companies don’t understand this is a customer service industry, so the fact that we do makes us stand out,” says co-owner Jason Windus. “We know customer satisfaction is fundamental to our business, so we go the extra mile to take care of details, answer questions and make sure our customers are happy at the end of their moves.”

Need A Hand Movers And Hauling has been providing moving and hauling services for residential clients throughout California since 2008. The family-owned and operated company has the in-house capabilities to handle every step of its customers’ moves (including packing/unpacking, loading/unloading and rearranging heavy furniture), and it also offers junk removal services to those who want to dispose of non-hazardous debris.

Unlike moving companies that hire inexperienced employees in an effort to reduce their operating costs and are forced to limit their services as a result, Need A Hand Movers And Hauling is equipped to handle a variety of needs. “We’re a full-service company—we’ll pack up a customer’s belongings, load them, move them, unpack them and haul away the junk,” says Mr. Windus. “Our clients really appreciate how focused we are on meeting their needs.”

Another distinguishing attribute of Need A Hand Movers And Hauling is its proactive approach to quality control, which is personified by Mr. Windus himself. “In addition to communicating with each customer before their move, I personally show up on moving day to check in with them and make sure everything is in order,” he says. “If there are any problems, I deal with them directly and make sure the customer is completely satisfied.”

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Industry Info

Proper packing is the key to a successful move.

To ensure an efficient move, it’s important to pack properly—after all, the more time you save on moving day, the more money you’ll save on your final bill. Here are some guidelines:

Get an early start. Packing inevitably takes longer than most people expect, so be sure to give yourself plenty of time to do it. The last thing you want is to be scrambling to get things packed on moving day.

Be prepared. Get ready for your movers by doing laundry, washing dishes, packing your suitcases and disconnecting electronic equipment. Set aside items you’ll be taking with you and clearly label them with “Do Not Pack.”

Seal all boxes. Prevent spills and lost items by sealing each box you pack. However, it’s a good idea to have five or six unsealed boxes on hand for putting in last-minute items on moving day. These few remaining boxes can be worked into the packing arrangement, whether under a table or on top of other boxes.

Label all boxes. Each box you pack should be labeled with the room it’s going to end up in (you may also want to list some of the items that are in the box). Labels will let your movers know where to put your boxes when they arrive at your new home, which will make unpacking easier.

Don’t overfill large boxes. When large boxes are overfull with heavy items, it makes them difficult to move and increases the chances of their bottoms falling out. That’s why it’s better to pack small, heavy items such as books in multiple smaller boxes.

Avoid unnecessary packing. Clothes that are in drawers and on hangers can be moved as is, so don’t waste time (and boxes) packing these.

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Frequently Asked Questions

Q: What type of truck will I need for my move?
A: We usually determine that based on the number of bedrooms in the home.

Q: Do you move pianos?
A: We only move upright pianos, not grand pianos—they’re too high-end and there’s too much liability. If you need your grand piano moved, we can recommend a company that can handle it.

Q: Do I need to empty all of my dresser drawers before you move it?
A: Yes. If you don’t, the insides of the drawers can get damaged during the move. And, of course, it makes the dresser much heavier, which increases the difficulty of moving it as well as the risk of damage.

Q: What measures do you take to protect furniture?
A: We put moving blankets over each piece of furniture and shrink wrap them to ensure they’re completely protected during the move.

Q: Is there anything you can’t haul?
A: We don’t haul any toxic substances.

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SELECTED PHOTOS FROM Need A Hand Movers And Hauling

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jason Windus

Expert CONTRIBUTOR PROFILE
  • Jason Windus is owner of Need A Hand Movers And Hauling, a Diamond Certified company. He can be reached at (707) 418-0975 or by email.

Jason Windus: Lending a Hand

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — When Jason Windus found himself out of work in 2008, rather than rely on others’ help, he opted to make a livelihood out of helping others. “Before getting into the moving and hauling business, I used to work for my uncle’s sign-making business,” he recounts. “When the economy took a dive in 2008, he had to let me go. I had kids to feed and a new truck payment, so I needed to quickly find a new means of income. Off the cuff, I built a box around the bed of my truck and posted signs around town advertising hauling and cleanup services. Soon after, I started doing part-time work for a local moving company. Eventually, I decided to start my own moving company, and things have continued to progress from there.”

Today, as owner of Need A Hand Movers And Hauling, Jason says his favorite part of his job is lending a hand to those in need. “I’m all about helping people. I think my company’s name naturally draws people who are in need of extra assistance, such as elderly or disabled folks, and I’m happy to provide that.”

A resident of Santa Rosa, Jason expresses his appreciation for his North Bay locale. “Growing up, I moved all over the place, so I’m happy to have ended up here,” he says. “It’s such a diverse area—close to the redwoods, the ocean and the city. I love driving through the scenic hills and valleys. Sometimes I feel like I live in the Garden of Eden.”

Outside of work, Jason’s favorite activity is riding his motorcycle. “I have a 2017 Harley-Davidson Road Glide that I like taking for rides out to the coast or up to the redwoods,” he says. As a single dad, Jason also enjoys spending quality time with his two sons, aged 18 and 10.

When asked the key to his company’s success, Jason believes it’s directly related to his helping attitude. “I think when you go out of your way to help others, it comes back to you in some way,” he explains. “That’s why, in addition to helping people in my daily job, I take opportunities to help others outside of work, such as volunteering at the Redwood Gospel Mission. Likewise, when the North Bay fires broke out, we took our trucks to help people evacuate and transport supplies for the first responders. Basically, any chance I get to help others, I take it, because that’s always a win-win situation.”

Ask Me Anything!

Q: What’s the strangest thing you’ve ever moved?
A: Once, we moved a 20-foot sculpture of a giraffe. Another time, we moved a 3,000-pound phone booth.

Q: What’s your favorite kind of music?
A: Classic rock.

Q: Are you dog person or a cat person?
A: I have two dogs and a cat, but I love my cat the most. Don’t tell my dogs.

Q: Who’s your favorite superhero?
A: The Incredible Hulk.

Q: What’s your favorite thing to eat for breakfast?
A: Chicken-fried steak and eggs.

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Expert articles
  • How to Protect Your Mattress During a Move

    SANTA ROSA — Mattresses are expensive commodities, especially with today’s high-end specialty models and sophisticated comfort technology. That’s why, if you’re moving, you should take measures to protect your mattress from damage while it’s being transported.

    The simplest way to protect your mattress during a move is to put it in a mattress cover, which is basically a large bag that encases the mattress to prevent soiling, tearing or scuffing. You can purchase a mattress cover at your local hardware store.

    Putting on a mattress cover is easy. The main thing to remember is you don’t want to take the mattress off the box spring first. Just pull the mattress off the box spring a little bit and start working the cover onto it. As you pull the mattress further off the box spring, it’ll get to a point where you can tip it up and let it naturally slide into the cover. Once the mattress is inside the cover, tape the top and bottom to seal it in.

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Expert video tip
  • Video: Protecting Your Mattress During a Move

    Complete Video Transcription:

    SANTA ROSA — Host, Sarah Rutan: Mattresses are expensive, which is why it’s worthwhile to take protective measures when moving one. Today we’re in Santa Rosa with Diamond Certified Expert Contributor Jason Windus of Need A Hand Movers And Hauling to learn more.

    Diamond Certified Expert Contributor, Jason Windus: My expert tip for you today is to, if you have a mattress, here’s the thing with mattresses. If you don’t protect them, they get dirty or they get damaged. And mattresses are very expensive these days. So, I recommend going down to Home Depot or U-Haul and picking up a mattress cover. It’s a bag that your mattress can slip into.

    And then take the mattress, and you just, you pull the mattress off the box spring a little bit. And you work it on and then you tip it up. And you pull the mattress up. And you tape the top and bottom to make sure that mattress is protected. Because, like I said, they’re very high-end. And if they get damaged, you know, that’s a very, very high cost for you.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Need A Hand Movers And Hauling WEBSITE AND EXTERNAL FEED
  • Need A Hand Movers And Hauling SOCIAL MEDIA FEEDS
COMPANY WEBSITE
http://needahand.biz
Diamond Certified RATINGS ON Need A Hand Movers And Hauling
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Need A Hand Movers And Hauling : Average 9.2 out of 10 based on 100 unique customer surveys of customer satisfaction.

Kathy P.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They showed up on time and stayed within the quote time, and cost originally stated.

They were accurate with their quote.

Sally S.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the way they operate, I couldn't have asked for a better moving company. They used pads and wrapped a lot of things I was worried about, very good guys.

They were accurate and quick.

Ariel Z.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Totally worth the price, they were great and very efficient. We wouldn't have been able to get some of the furniture in without them.

Efficiency, they were in and out.

Katherine M.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that they are great, I highly recommend them.

They were quick and on time.

Jay M.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already recommended them to others and I have already done a nice Yelp review, that's how great they were. They were on time, got the job done efficiently, and under budget. We actually moved 5 times over the last 6 years and they have been by far the best out of the companies we used prior to this last move. They were careful with our stuff, packed it well, didn't cut corners, and were just good people. Took a lot of stress out of the move for us.

Looking back, it was the nice crew, nice human beings that were really just there to help out.

Gordon

VERIFIED Need A Hand Movers And Hauling CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a good crew, highly skilled guys, and I have recommended them to a few friends.

The crew and their skill level

Adam

VERIFIED Need A Hand Movers And Hauling CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go ahead and use them, they are good.

Nothing specific, they were just overall good, fast and efficient.

Ann S.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly and efficient, there was no damage to any of our things. Honestly, they did what they said in the amount of time they said they would do it. They did what we wanted in the estimated time, the driving time was a little under estimated, but you can't predict traffic. They were friendly guys, very pleasant to deal with, the woman in the office was really nice. They were good.

Reliable, they seemed honest, they did what they said they would do in the amount of time they said they would do it.

Scott M.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they did an excellent job. They were very fast and careful with our things. The estimate was pretty accurate.

Their accuracy on the cost and time

Marcie S.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them, they were awesome.

They were just fast, efficient, and hard working.

Chris A.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are very good at moving, I would recommend people call them.

I liked how fast they did everything.

Brad

VERIFIED Need A Hand Movers And Hauling CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nothing specific, I would recommend them.

They didn't break anything.

Kory R.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are respectful of the tenant's property. They were great.

Friendly, and they got the job done with no horsing around.

Tracy M.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them 3 to 4 times and wouldn't use anyone else. They are always professional and experienced, they do a great job.

Experience and professionalism, so the level of service

Cheryl T.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the guys who came out. They were able to come on short notice and did a wonderful job.

I would really have to say, the guys. They were personable and respected my property.

Ron R.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very efficient, and they helped where I needed them to. They were knowledgable of how to conserve my space. I thought the 50 things that I packed was a good job, but when they got there they were able to consolidate even more and button things up nicely.

Efficient, and got it done in a timely manner, they were on time, and did what I needed to have done. I had them move my stuff from a storage to a moving container that was 50 miles away. I moved from Oakland to Tennessee. When it got here, my things were in good shape. Some stuff shifted over the 3,000 mile move, but it wasn't their fault.

Laurie T.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was quick, they called me back right away. They were able to come right away and they were just really helpful in our move.

They were able to come the same day and get our basketball hoop, that was nice.

Shellie

VERIFIED Need A Hand Movers And Hauling CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would suggest people use them. I had no issues.

The speed and how careful they were

Dana S.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They should definitely consider them.

Promptness and professionalism

Larry T.

VERIFIED Need A Hand Movers And Hauling CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were great. I would use them again.

The speed

Read All 100 Survey Responses at Ratings View