Diamond Certified Company Report

Mt. Tam Optometric Center

Diamond Certified Company Report

Mt. Tam Optometric Center

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i

Ashley R.

VERIFIED Mt. Tam Optometric Center CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They do a good job. I like my doctor. They use super up-to-date machines to do eye testing and whatnot.

It was easy, and I didn't have to wait. I felt like I was well taken care of.

Michael F.

VERIFIED Mt. Tam Optometric Center CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They went above and beyond. The doctor was extremely giving of his time, and he was very helpful.

I liked Dr. Lassa and how helpful he was. The staff is nice too.

Christine M.

VERIFIED Mt. Tam Optometric Center CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very skilled and very thorough. They are conscientious in their work.

I liked everything about them. My experience there was very good.

Read All 175 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dr. Lassa Frank, Owner

Mt. Tam Optometric Center provides a wide range of eye care services for all types of patients (including children) at its San Anselmo facility. In addition to performing comprehensive eye exams and fitting patients with contact lenses and eyeglasses, the practice has the in-house capabilities to evaluate, monitor and treat eye diseases; co-manage patients’ LASIK surgeries; provide neural training that’s designed to improve vision; and more. 

Dr. Lassa Frank says Mt. Tam Optometric Center’s dedication to staying on the cutting edge of the eye care industry has been an important aspect of its success. “Having the right equipment and training is absolutely crucial for providing the best optical solutions. We pride ourselves on being very forthright and informative with our patients so they can make the best decisions for their medical and vision needs.” 

Mt. Tam Optometric Center is known for its sizeable collection of eyewear products, including ChromaGen lenses (which are designed to treat color blindness and dyslexia), a variety of designer frame lines and the latest in Zeiss personalized precision lenses. “Having so many products in our eyewear boutique makes it easier to determine which options will best fit each patient’s needs,” says Dr. Frank. “Ultimately, we want to help our patients find the perfect frames and lenses to fit their visual needs, style, and budget.” 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Mt. Tam Optometric Center

Locations

Southern Marin County
San Rafael
Mill Valley
San Anselmo
Larkspur
Corte Madera
Tiburon
Fairfax
Ross
Sausalito

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SERVICES PERFORMED

Dry Eyes
Contact Lenses
Pediatric Optometry
Co-Management of LASIK and Cataract Surgeries

BRANDS Supported
  • Maui Jim

  • Alcon

  • ChromaGen

  • CooperVision

  • J.F. Rey

  • Morel

  • Vistakon

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Mt. Tam Optometric Center

Mt. Tam Optometric Center offers a comprehensive selection of eyewear products at its San Anselmo facility.

Company Profile

Mt. Tam Optometric Center provides a wide range of eye care services for all types of patients (including children) at its San Anselmo facility. In addition to performing comprehensive eye exams and fitting patients with contact lenses and eyeglasses, the practice has the in-house capabilities to evaluate, monitor and treat eye diseases; co-manage patients’ LASIK surgeries; provide neural training that’s designed to improve vision; and more. 

Dr. Lassa Frank says Mt. Tam Optometric Center’s dedication to staying on the cutting edge of the eye care industry has been an important aspect of its success. “Having the right equipment and training is absolutely crucial for providing the best optical solutions. We pride ourselves on being very forthright and informative with our patients so they can make the best decisions for their medical and vision needs.” 

Mt. Tam Optometric Center is known for its sizeable collection of eyewear products, including ChromaGen lenses (which are designed to treat color blindness and dyslexia), a variety of designer frame lines and the latest in Zeiss personalized precision lenses. “Having so many products in our eyewear boutique makes it easier to determine which options will best fit each patient’s needs,” says Dr. Frank. “Ultimately, we want to help our patients find the perfect frames and lenses to fit their visual needs, style, and budget.” 

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Company Philosophy

"Our number one goal is to make sure our patients are happy and comfortable, and we're able to accomplish that by combining state-of-the-art equipment with a personable approach to the eye care process. When our patients are happy, we're happy, and that shows through in our work."

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Comparative Summary

Maintaining patient satisfaction is a crucial aspect of any eye care practice, but it’s even more important for optometrists that have earned the prestigious Diamond Certified award. For Mt. Tam Optometric Center, the key to achieving and maintaining high levels of patient satisfaction is simple: provide a complete range of eye care services in a friendly, comfortable atmosphere. “We’re very focused on our patients, from making sure their examinations are as thorough as possible to giving them information about their treatments so they can make informed decisions,” says owner Lassa Frank, O.D. “We also carry a great line of eyewear so our patients can see better and look their best.”

Mt. Tam Optometric Center has been providing eye care services for all types of patients (including children) at its San Anselmo facility since 1991. In addition to performing comprehensive eye exams and fitting patients with eyeglasses and contact lenses (including hard-to-fit lenses), the practice has the training and equipment to evaluate, monitor and treat eye diseases; provide vision-improving neural training; co-manage patients’ LASIK surgeries; and more.

Unlike eye care practices that are content to limit their offerings to simple services like eye exams, glasses and contact lenses, Mt. Tam Optometric Center is dedicated to implementing state-of-the-art testing and solutions that are geared toward its patients’ specific lifestyles and needs. “We’re very forward-thinking with everything we do,” affirms Dr. Frank. “We aren’t here to sell services–we’re here to help our patients and present them with options and information so they can choose what’s best for them.”

Another unique attribute of Mt. Tam Optometric Center is its use of cutting-edge testing and treatment technology, including an Optomap Retinal Exam machine that creates an image of the back of the eye for dilation-free eye exams; measures eye aberrations for more effective glasses fittings; and tests to diagnose macular degeneration, diabetes, glaucoma and other conditions. “We want to provide our patients with the best possible care, and having modern technology in our office is an important part of that,” says Dr. Frank. “Our patients really appreciate our state-of-the-art approach.”

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Industry Info

Be proactive if you suspect you have a vision-related reading disorder. When it comes to vision-related reading disorders such as color blindness, reversal of letters and words, blurred or double vision, floating words, comprehension problems, and dyslexia, people of all ages can be affected. Fortunately, technological and procedural advancements have given optometrists the ability to help people combat these difficulties. “A good example is ChromaGen technology,” says Dr. Lassa Frank, owner of Mt. Tam Optometric Center in San Anselmo. “ChromaGen addresses the visual system and helps optometrists learn how patients are processing the images they see, which is important for teaching them how to process letters and numbers more effectively.”

Dr. Frank says most reading disorders occur when visual messages that are sent from the back of the eye to the visual cortex don’t arrive at the same time. “In the past, patients with these symptoms had to go to behavioral optometrists for more assessments, which could mean long-term commitments with a lot of expenses and no guarantees. Instead, new technology has sped up patient diagnosis and care. ChromaGen allows optometrists to do assessments right in their offices and, in many cases, provide quick fixes. It’s a short test—about 20 minutes—and more than 50 percent of patients see results right away.”

ChromaGen is a special lens that changes light wavelengths to better balance the speed at which patients’ eyes and brains communicate. “The lenses use a special tint that balances the images, which gives the patient a proverbial quick fix,” explains Dr. Frank. “It can be as simple as adding the tint to prescription glasses or contact lenses, and most people see an amazing difference.”

Dr. Frank says technological advancements like ChromaGen improve patients’ lives by letting them see better and experience life like others do. “It’s amazing to be able to help someone see and read better in just one office visit. The right optometrist with the right training and equipment can really change a person’s life.”

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Frequently Asked Questions

Q: Do you offer emergency eye care?

A: Yes, we’re on call 24/7 for emergencies. If you have a medical emergency when our office is closed, you can call our answering service and leave a message, and we’ll get back to you as quickly as possible.

Q: Will you accept my insurance?

A: We’re on almost every medical PPO plan and all the major well vision insurance programs, including VPS and I-MED. Call us before you come in and we can determine if our services will be covered by your insurance plan.

Q: What are my visual needs?

A: That depends on your lifestyle. A person who looks at a computer for 10 hours a day will have different visual needs than a person who works outside all day. We’re very familiar with the wide spectrum of visual needs, and we’re creative when it comes to finding solutions that will provide the results our patients are looking for.

Q: Will you have to dilate my eyes during my exam?

A: In most cases, we don’t need to dilate our patients’ eyes, but if we do, we’ll give you extra information before proceeding. Most of our patients choose the Optomap Retinal Exam option, which allows us to perform an eye exam without dilating the eyes.

Q: What can I do about dry eyes?

A: Dry eye is an endemic problem that has gained prominence in recent years because of an increase in computer usage. There have been some major changes in the field recently—before, people had to rely on lubricating eye drops, but since we now understand the causes behind dry eye, we can often treat it at the physiological level.

Q: Am I a good candidate for LASIK surgery?

A: That depends on several factors, but we’ll work with you to determine if you’re physiologically ready for LASIK surgery. We work with more than 15 laser centers, so we know which ones can provide services that match your needs.

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SELECTED PHOTOS FROM Mt. Tam Optometric Center

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dr. Lassa Frank

Expert CONTRIBUTOR PROFILE
  • Dr. Lassa Frank is a 30-year veteran of the eye care industry and owner of Mt. Tam Optometric Center, a Diamond Certified practice since 2013. He can be reached at (415) 843-1986 or by email.

Dr. Lassa Frank: Helping the World to See

By James Florence, Diamond Certified Resource Reporter

SAN ANSELMO — Long before he was a veteran of the eye care field, a young Lassa Frank didn’t know the meaning of the word “optometrist” until he met with one following a sports-related injury. “While playing on the UCLA water polo team, I was poked in the eye during a scrimmage and ended up in the exam room at the campus eye institute,” he remembers. “A male doctor walked in and told me he was an optometrist. I asked him what an optometrist did and he proceeded to explain it to me. A couple months later, we crossed paths again when I got poked in the eye a second time. It turned out he was one of the head optometrists at the institute. He ultimately got me a job at the institute and later helped me get into the optometry program at UC Berkeley.”

After graduating from Berkeley’s optometric program in 1986, Dr. Frank began practicing alongside a veteran optometrist in Mill Valley. Not long after, he purchased his colleague’s satellite practice in San Rafael. Today, as owner of Mt. Tam Optometric Center, Dr. Frank expresses his passion for a career that all started with a minor eye injury. “I’ve always believed that if you have to work, you’d better enjoy what you do,” he says. “Before getting involved with optometry, I’d always made a living doing things I enjoyed, whether it was as a raft guide, kayak instructor or bartender. Optometry is just a continuation of that, and today I’m one of the few people who can truly say they love what they do.”

As a resident of San Anselmo (where he lives with his wife, Kristel, and their son, Toren), Dr. Frank says while he enjoys many attributes about his locale, there’s one in particular he favors. “I love my three-block commute,” he laughs. “For many years, I lived in Point Richmond and dealt with the hassles of driving across the bridge to get to work, so I really like being closer to my practice, as well as being situated amongst the community I serve.”

Outside of work, Dr. Frank enjoys a variety of pastimes, from being a spectator at his son’s sports events to pursuing his own activities. “My son is very involved in hockey and plays for a local team, so during the season our lives sort of revolve around that,” he says. “We do enjoy Telemark skiing when we get the chance, and during the summer we love to go windsurfing at the delta.”

In addition to his seeing patients at his office, Dr. Frank devotes time to practicing his profession in a charitable capacity. “I’ve been involved in charity work since I was in college, when I led a team of volunteer students on a trip to the Dominican Republic,” he explains. “Some years back, a couple of colleagues and I started Help the World to See, an organization designed to make it easier for eye doctors to do volunteer work. It wasn’t long before we became the largest processor of used eyeglasses in the western United States. We’ve since joined forces with the Lions, the largest collector of used eyeglasses in the western United States, which has enabled us to significantly increase our impact.”

When asked the first thing he’d do if he could retire tomorrow, Dr. Frank says he would put more time and effort into charity work. “It’s said that optometrists never retire, they just work less days,” he laughs. “So, in that vein, I would probably spend more time doing eye care abroad, helping those in need while seeing more of the world.”

Ask Me Anything!

Q: If you could immediately master a musical instrument, what would you choose?
A: The guitar.

Q: What’s your favorite local restaurant?
A: Café Lotus in Fairfax.

Q: If you could time travel, would you go to the past or the future?
A: The future. I’m a pretty optimistic person, and I think some pretty amazing things are going to be accomplished going forward.

Q: What’s your favorite thing to eat for breakfast?
A: Bacon.

Q: What’s your favorite thing to do on a rainy day?
A: Relax by the fire and read a good book.

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Expert articles
  • How to Remove a Stuck Contact Lens

    SAN ANSELMO — Eye care professionals often receive calls from patients who are unable to remove contact lenses that are stuck in their eyes. By following a simple series of steps, you can deal with this problem yourself.

    Given the transparent, barely perceptible nature of contact lenses, the first thing you should do is determine whether or not the lens is really still in your eye. An easy way to tell is by covering your other eye—if you can see clearly, as you should expect to see with the contact in, it probably is, but if your vision is blurry (as it is without the lens), it probably isn’t.

    If you determine that the lens is still in, the next step is to put a lubricating drop in your eye. Wait a minute to let the drop do its work, then pinch the lens through your eyelid (with your eyes shut) to break the adhesion between the lens and the eye before attempting to remove the lens as normal. You may need to repeat this step two or three times.

    If you’re still unable to get the lens out, the next step is to attempt removal while wearing a latex glove, which will adhere to the lens upon contact. Powder-free is best, but if you only have powdered, simply rinse the glove with clean water before using.

    If you’re still unable to get the lens out, call your eye care professional as soon as possible.

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Expert video tip
  • Video: Contact Lens Tips

    Complete Video Transcription:

    SAN ANSELMO — Host, Sarah Rutan: If you experience difficulty removing your contact lens, there’s a simple solution that can help. Today, we’re in San Anselmo with Diamond Certified Expert Contributor, Dr. Lassa Frank of Mt. Tam Optometric Center, to learn more.

    Diamond Certified Expert Contributor, Dr. Lassa Frank: A common call we get here at the office is patients who think they have got their lens caught in their eye and they can’t get it out. This can happen for a variety of reasons, whether it’s after a long plane flight, patient’s having an allergy attack.

    The first thing I always want to do is figure out if you really still have the contact in there. So, cover the other eye, look to see if you can see, what you should expect to see with the contact in. If, in fact, you can, then the next step is to put a lubricating drop in each eye.

    Wait a good minute before you go in, and the next step is to pinch through the lids and break that adhesion. You might need to do this two or three times, and then go ahead and try to remove the lens like you normally would.

    If at that point you still can’t get the lens out, the secret weapon is latex gloves. These stick to contacts like you would not believe. Powder-free is always preferred, but if you can’t find one of those, if you just rinse the glove under some clean water, you’ll be good to go.

    Good luck with that, and remember if at that point you can’t get the lens out, call your eye care professional immediately.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Mt. Tam Optometric Center WEBSITE AND EXTERNAL FEED
  • Mt. Tam Optometric Center SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Mt. Tam Optometric Center
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i
Mt. Tam Optometric Center : Average 9.1 out of 10 based on 175 unique customer surveys of customer satisfaction.

Ashley R.

VERIFIED Mt. Tam Optometric Center CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They do a good job. I like my doctor. They use super up-to-date machines to do eye testing and whatnot.

It was easy, and I didn't have to wait. I felt like I was well taken care of.

Michael F.

VERIFIED Mt. Tam Optometric Center CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They went above and beyond. The doctor was extremely giving of his time, and he was very helpful.

I liked Dr. Lassa and how helpful he was. The staff is nice too.

Christine M.

VERIFIED Mt. Tam Optometric Center CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very skilled and very thorough. They are conscientious in their work.

I liked everything about them. My experience there was very good.

Janet E.

VERIFIED Mt. Tam Optometric Center CUSTOMER

4 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough and professional.

I like Dr. Frank.

Harold H.

VERIFIED Mt. Tam Optometric Center CUSTOMER

5 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them.

They seem very up to date. They make sure you're happy before you leave.

Bonnie P.

VERIFIED Mt. Tam Optometric Center CUSTOMER

6 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say that Dr. Frank is really great for the hard-to-fit contact lens wearer. His staff is excellent, especially with helping you choose what to get as far as glasses and frames.

I definitely like Dr. Frank.

Lori L.

VERIFIED Mt. Tam Optometric Center CUSTOMER

7 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Lassa is a good optometrist. I get good care.

It is conveniently located for me. They give good service.

Debra O.

VERIFIED Mt. Tam Optometric Center CUSTOMER

8 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, knowledgeable, and friendly. When you make an appointment, you're seen promptly when you get there. I loved it. I've been going there for several years. It's a pleasant experience.

I trust their knowledge. They offer me tea or water. The staff is friendly and knowledgeable about what their job is. I'm perfectly happy.

Bethanne E.

VERIFIED Mt. Tam Optometric Center CUSTOMER

9 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very resourceful and professional. I have recommended them.

I like their service. They are always on time, never running late. They pay you great respect. It's good that they're open on Saturday. I'm very happy.

John D.

VERIFIED Mt. Tam Optometric Center CUSTOMER

10 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's a very good doctor. He is very giving and helps a lot of people. I recommend him. I've been going to him for a few years. He's very professional.

He is a very good doctor. His has a beautiful office. He has everything that you need at his office. He has all of the new equipment to check your eyes. That's what I like about it.

Douglas H.

VERIFIED Mt. Tam Optometric Center CUSTOMER

11 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Don't hesitate to utilize their services.

They serve good coffee.

Jeanne R.

VERIFIED Mt. Tam Optometric Center CUSTOMER

12 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They utilize the most current equipment that's available for checking on your eyes. They have a great facility, and I'd say that the doctors are really knowledgeable.

I like the overall feel of the office. The staff is nice. Everyone is pretty welcoming, so it feels comfortable when you go in there.

Wendy S.

VERIFIED Mt. Tam Optometric Center CUSTOMER

13 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dr. Frank is very thorough and has excellent facilities to do a thorough examination.

Dr. Frank is very personable and he does a thorough examination. He provides good alternatives.

Alice M.

VERIFIED Mt. Tam Optometric Center CUSTOMER

14 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go there for your eyes.

Overall, it is a very good operation with high quality and professional care.

Arin W.

VERIFIED Mt. Tam Optometric Center CUSTOMER

15 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, fun, easy to work with, up to date with their technology, and thorough.

Dr. Lassa is very funny. They answer my questions quickly if I ever have any.

Beth H.

VERIFIED Mt. Tam Optometric Center CUSTOMER

16 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I didn't have to wait long and they were very thorough.

I just felt like they were thorough and they knew what they were talking about.

Carol M.

VERIFIED Mt. Tam Optometric Center CUSTOMER

17 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dr. Frank is really good and the staff is really nice and really helpful.

I like the frames that they have as I wear glasses. I like their d

Chandler H.

VERIFIED Mt. Tam Optometric Center CUSTOMER

18 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a good selection of lenses and frames.

They seem to be very thorough and the prices are great.

Elizabeth G.

VERIFIED Mt. Tam Optometric Center CUSTOMER

19 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dr. Frank is a good listener and he is very thorough. If I had any questions or concerns, he addressed all of them.

It is close and convenient to where I live and he sees children as well.

George Z.

VERIFIED Mt. Tam Optometric Center CUSTOMER

20 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dr. Frank has everything he needs tool-wise but watch out because it will cost a lot of money. They are very thorough though. Dr. Frank is the man.

I have great confidence in Dr. Frank's procedures and thoroughness. Also he's always on time with my appointments. I never have to sit there waiting for a half hour to see him.

Read All 175 Survey Responses at Ratings View