Diamond Certified Company Report

Mountain House Estate

Diamond Certified Company Report

Mountain House Estate

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 43 VERIFIED CUSTOMERS i

Allison P.

VERIFIED Mountain House Estate CUSTOMER

1 of 43

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they go above and beyond for their clients and guests.

They just really find out what is most important for each customer.

Ethel M.

VERIFIED Mountain House Estate CUSTOMER

2 of 43

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are very friendly, helpful, and prompt in their response.

I like the way they take care of the place. It is very well presented and looks just like the pictures.

Elliot C.

VERIFIED Mountain House Estate CUSTOMER

3 of 43

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great facility, and Lane was unbelievably helpful.

The attention to detail

Read All 43 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Mountain House Estate, a private, gated, 40-acre Wine Country wedding venue, is located in Northern California. The Estate allows clients to create wedding experiences that are uniquely theirs by utilizing its indoor and outdoor ceremony and reception options. Included are two private “ready rooms,” custom lighting, tables and chairs, ample parking, a dance floor, an onsite venue manager, and more.

Mountain House Estate’s customer-oriented approach to weddings has been a key factor in its success. “We’re here to help couples get exactly what they want,” say Managing Members John Alden and Lane Nittler. “This is their opportunity to be creative and do something that will be truly memorable for everyone involved. The beauty and versatility of the space allows couples to bring their visions to life.”

“We want each couple to feel like a guest at their own wedding, so we approach every step of the process with that in mind,” share John and Lane. “Ultimately, everything we do is designed to ensure our couples and their guests have a wonderful experience.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Mountain House Estate

Locations

Bay Area

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SERVICES PERFORMED

Weddings
Event Hosting

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Mountain House Estate

A look at the front of Mountain House Estate's property during spring

Company Profile

Mountain House Estate, a private, gated, 40-acre Wine Country wedding venue, is located in Northern California. The Estate allows clients to create wedding experiences that are uniquely theirs by utilizing its indoor and outdoor ceremony and reception options. Included are two private “ready rooms,” custom lighting, tables and chairs, ample parking, a dance floor, an onsite venue manager, and more.

Mountain House Estate’s customer-oriented approach to weddings has been a key factor in its success. “We’re here to help couples get exactly what they want,” say Managing Members John Alden and Lane Nittler. “This is their opportunity to be creative and do something that will be truly memorable for everyone involved. The beauty and versatility of the space allows couples to bring their visions to life.”

“We want each couple to feel like a guest at their own wedding, so we approach every step of the process with that in mind,” share John and Lane. “Ultimately, everything we do is designed to ensure our couples and their guests have a wonderful experience.”

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Company Philosophy

“Our goal is to make sure every couple receives five-star service—not only from us, but also from the vendors they choose. From the moment they step onto our property until the last guest leaves, we want everything to be as enjoyable and stress-free as possible.”

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Comparative Summary

Wedding venues are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Mountain House Estate sets itself apart by approaching each job with a singular focus. “We’re solely a wedding venue, not a golf course or winery that happens to do weddings,” explains Managing Member John Alden. “Our entire business model is geared toward one purpose: making sure each couple’s special day is spectacular.”

Mountain House Estate has been hosting weddings and other events at its 40-acre property in Cloverdale since 2015. The company’s amenities include multiple ceremony and reception sites, outdoor lighting, tables and chairs, full kitchen facilities, a large parking lot, a dance floor, an onsite venue manager, and more.

Another distinguishing attribute of Mountain House Estate is its affordable payment structure. “Upon booking a date, most venues want their clients to immediately write a check for the entire thing, but we don’t do it that way,” says Mr. Alden. “All we require is an initial down payment, and then we break up the remaining balance into monthly installments until the event. This approach gives our clients more budget flexibility and affordability with event planning.”

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Industry Info

Streamline the wedding planning process by working with a venue that utilizes cutting-edge technology.

In the past, if a couple wanted to check out a wedding venue, sign contracts or create a seating chart, they would need to visit the venue in person. Thanks to innovations in digital technology, this is no longer the case. Today, there are online resources that enable couples to do all of these things remotely. This is especially convenient for those planning their weddings at remotely located venues. Here’s some information about a few of these resources:

Allseated
Allseated is a digital platform that helps people visualize and plan their events. “Primarily, it allows couples to create virtual seating charts for their wedding receptions,” explains John Alden, managing member of Mountain House Estate in Cloverdale. “When they’re finished, they can share the chart with their wedding planner and the venue’s staff will arrange it exactly as planned on the day of the event.”

HoneyBook
HoneyBook is a business management software program that allows businesses to manage projects, correspond with clients and send/receive payments. “We use HoneyBook to send documents and correspond with couples to plan their weddings,” says Mr. Alden. “One nice thing about using HoneyBook is all correspondence is logged, which creates one continuous chain of communication. We commonly exchange 100 to 200 emails during the wedding planning process, so this resource really helps keep things organized.”

TrueTour™
TrueTour allows couples to take 3D, 360-degree tours of wedding venues. “TrueTour is a great tool for checking out remotely located wedding venues and showing guests what they can expect,” says Mr. Alden. “It’s very lifelike and immersive—you can go to any area of the venue and get a 360-degree view from that spot. We’ve had couples from all over the country book their weddings here without ever visiting in person because they were able to check out the property via TrueTour.”

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Frequently Asked Questions

Q: Can you help me find vendors for my wedding?
A: Absolutely. We actually have two vendor lists: the ‘nice list’ and the ‘naughty list.’ The ‘nice list’ consists of vendors we have worked with before and can confidently recommend based on the quality of their work. The ‘naughty list’ consists of vendors we have worked with before and do not recommend based on their performance. Of course, there are many vendors who aren’t on either list because we haven’t worked with them before. If you want to use a vendor we’re unfamiliar with, we’ll be happy to check them out for you and verify their track record.

Q: Do you host other types of events besides weddings?
A: Yes, we host all types of events, from corporate events to nonprofit fundraisers to birthday parties.

Q: Will I need to rent tables and chairs?
A: No, we include tables and chairs with your event booking.

Q: Can my event go late?
A: Yes. Because of our location, you don’t have to worry about noise restrictions.

Q: What’s your maximum capacity?
A: 250 people.

Q: How far in advance should I reserve a date?
A: It depends. If you’re looking for a numerically interesting date like 4/3/21, you’d better jump on it—those typically get booked a year or two in advance. Even if you’re not concerned about the actual date, it’s always better to book as early as possible, because if you wait too long, you may miss out.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM John Alden

Expert CONTRIBUTOR PROFILE
  • John Alden is managing member of Mountain House Estate, a Diamond Certified company. He can be reached at (707) 948-6943 or by email.

John Alden: An Inspired Estate

By James Florence, Diamond Certified Resource Reporter

CLOVERDALE — Between his past livelihoods as an agricultural engineer and a real estate broker, John Alden has a pretty impressive professional resumé. However, one credential he never imagined he’d add is owner-operator of a wedding venue. “Not in a million years did I expect to be doing this,” he laughs. “It was sort of a coincidence, really. After living in Carmel for several years, I decided to move north of the Bay Area to be closer to my family’s timber and vineyard properties.

There was a property I’d driven by many times—over the years, I watched it be developed and go into foreclosure. By the time I purchased it, it had been abandoned for six years. It just so happened that in addition to a home and acreage, the property came with an unfinished wedding venue.

“After I remodeled the house and fixed up the property, I thought I may as well finish the wedding venue,” he continues. “I didn’t have any big plans for it—it was just a project I did for fun. When it was finished, I offered it to some wedding planners to use. In 2016, we had two weddings, and in 2019, we had 48. So, it has definitely become a much bigger venture than I ever anticipated.”

Today, as managing member of Mountain House Estate, John says his favorite part of his job is helping couples have the perfect day. “When I was working in real estate, I helped people get their dream homes, and today I help couples get their dream weddings. When a bride gives me a big hug and says it was the best day ever, that’s a very rewarding feeling.”

A resident of Cloverdale (where he lives with his partner, Lane), John spends his time outside of work on a variety of pastimes. “I’m one of those people who likes to stay busy,” he says. “I have a commercial-grade machine shop and a woodworking shop on my property, so I have spaces to pursue my personal hobbies like restoring hot rods and doing building projects. I also enjoy gardening.”

Speaking with John, it’s evident that Mountain House Estate is less a business venture than an extension of his creative expression and ingenuity. “A lot of my hobbies are tied to the venue,” he affirms. “I’m always coming up with new ideas to make it better, whether that’s building custom light fixtures, bringing in new plants or putting up a wood archway. I get to build all these cool things and they add a unique feel to the venue because they’re one-of-a-kind. People are always amazed at the little touches around the property, and it’s like, ‘Well, that was something I just did for fun.’ At the end of the day, I guess that’s why I’m doing what I’m doing. It’s not about money or achieving success—it’s just something I enjoy.”

Ask Me Anything!

Q: Are you an early bird or a night owl?

A: Both. I keep farmer’s hours—I’m up before dawn and I go to bed after dark.

Q: Do you collect anything?

A: I collect vintage hubcaps, especially of car brands that no longer exist. My collection is displayed on the barn by the oak tree terrace on the property.

Q: What’s your favorite local restaurant?

A: Papa’s Pizza Café in Cloverdale. It’s owned by the former mayor of the town. We’ve actually had their pizza delivered for a wedding before. It takes a lot of pizzas to feed 150 wedding guests!

Q: If you could travel anywhere in the world, where would you go?

A: Greenland.

Q: What’s your favorite snack?

A: Anything with chocolate.

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Expert articles
  • Choosing a Focus for Your Wedding

    CLOVERDALE — Every couple wishes they had an unlimited wedding budget, but unfortunately, very few have that luxury. Still, many couples operate as if they were on an unlimited budget and spread themselves too thin in the process. The reality is, if your wedding budget is limited, your focus should also be limited. If you try to focus on every aspect (food, photos, dancing, flowers, lighting, etc.), none of them is going to be 100 percent and you’ll end up feeling frustrated.

    A better strategy is to establish your priority for the wedding and make that your focus. Are you foodies? Perhaps you should focus on the food. Are you dancers? You may want to focus on music and dancing. Are photographs the most important thing to you? Then focus on finding the right photographer. By establishing your priority and relating it to your wedding planner, they can put extra energy toward ensuring that aspect of your special day is perfect.

    Regardless of what you decide to focus on, one aspect you should never skimp on is guest experience. A great way to ensure a great guest experience is to have your wedding at a spectacular venue. There are lots of places where you can get married, but when you choose a highly rated venue that’s specifically focused on weddings, you’re sure to get the best of both aesthetics and service, resulting in a fantastic experience for you and your guests.

    Read moreRead less
Mountain House Estate WEBSITE AND EXTERNAL FEED
  • Mountain House Estate SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Mountain House Estate
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 43 VERIFIED CUSTOMERS i

Allison P.

VERIFIED Mountain House Estate CUSTOMER

1 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

I think they go above and beyond for their clients and guests.

They just really find out what is most important for each customer.

Brittany W.

VERIFIED Mountain House Estate CUSTOMER

2 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

Lane was great, very easy to work with, and responsive.

The place feels very warm and welcoming, so it makes you feel comfortable.

Sarah B.

VERIFIED Mountain House Estate CUSTOMER

3 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

It's the best wedding venue in Sonoma County.

John and Lane, the owners, are amazing. Their flexibility to work with our schedules and with outside vendors

Barbara S.

VERIFIED Mountain House Estate CUSTOMER

4 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

It has a home feel, very relaxing, so it felt like a wedding, but in a calm atmosphere.

John and his wife were very nice and attentive. They called me back or text me back when ever I contacted them.

Hayley Q.

VERIFIED Mountain House Estate CUSTOMER

5 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

They were available 100%. Lane was quick to answer emails and he was helpful. The venue was beautiful.

The owners were kind and wanted to be there for their brides. They were helpful and gave good suggestions.

Natalie R.

VERIFIED Mountain House Estate CUSTOMER

6 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

It is beautiful.

They thought of everything when they put the estate together. It flows nicely.

Maude B.

VERIFIED Mountain House Estate CUSTOMER

7 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

Lane and John are the most helpful people. It is the most beautiful place lost in the mountains. I would highly recommend it.

Lane is kind of a friend now, so helpful and understanding. The ceremony place, the garden, and the rooms were beautiful, everything was just perfect.

Amy S.

VERIFIED Mountain House Estate CUSTOMER

8 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

It is the best decision you'll ever make.

They set themselves apart from every other venue. I canceled all other visits I had scheduled after going there. It's one of those places that is not super popular now, but in 5 years, it will be. The quality is high and they make you feel like you are a part of the family when you want to be a part of the family.

Barbara S.

VERIFIED Mountain House Estate CUSTOMER

9 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

From the initial meeting them at their gates, everything was top notch. They were wonderful to work with. The communication was easy, and the property is maintained impeccably, to the nines. I would recommend them in every way.

They went above and beyond when they didn't have to and all of the little touches really showed you that they cared.

Hayley L.

VERIFIED Mountain House Estate CUSTOMER

10 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

They were fantastic. They went above any beyond, answered any questions I had, and were readily available when I needed assistance.

Lane was very attentive and punctual.

Georgia B.

VERIFIED Mountain House Estate CUSTOMER

11 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

It is an amazing wedding venue with many different options. The owners are incredibly thoughtful and generous. I would highly recommend them.

The facility and the number of options to craft the event that you want is very unique. The flexibility is hard to find anywhere else.

Samantha S.

VERIFIED Mountain House Estate CUSTOMER

12 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

It was a positive experience overall.

Sandra S.

VERIFIED Mountain House Estate CUSTOMER

13 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

The owners are great, friendly folks, who are easy to work with. The location was beautiful. I would have used a different wedding planner than the one they recommended.

I loved the flexibility and how we were able to use the entire space. I also liked that they were dog friendly.

Patricia G.

VERIFIED Mountain House Estate CUSTOMER

14 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

It is a beautiful venue for a wedding with spectacular views and just an over the top place.

It is just so beautiful from the oak trees up top where you have the ceremony to the outside patio, to the pond, and the bar area is really cool. They provide a really good setup. We had dinner outside and came inside at night, which worked out since it was colder. The dance floor was nice. They really hook you up with good vendors from the DJ to the bartender to wedding planner.

Brooke H.

VERIFIED Mountain House Estate CUSTOMER

15 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

We have always raved about how great it is. It's beautiful, high quality, and very versatile.

The indoor spaces, the bridal and groom suites are absolutely beautiful. It is so versatile and has so many options.

Michael H.

VERIFIED Mountain House Estate CUSTOMER

16 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

I thought they were really professional and met our needs.

I wasn't 100% involved, but from my standpoint, they were really good.

Emma W.

VERIFIED Mountain House Estate CUSTOMER

17 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

The owners are super friendly and helpful. You can do anything you want with the space.

Super accommodating, and we even booked a year and a half before our wedding. They were always adding new things, so there were loads of extra stuff at the property, very nice surprises like the groomsmen's room and the fire pits that weren't there when we booked.

Stephany G.

VERIFIED Mountain House Estate CUSTOMER

18 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

They are absolutely amazing. I would have my wedding there all over again.

They were always there when I had questions. The owner would reply right away. They were friendly. They gave me a list of vendors that was really helpful and introduced me to my wedding coordinator who was really great.

Mona A.

VERIFIED Mountain House Estate CUSTOMER

19 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

It's a unique venue that allows flexibility to have your own vision for your event.

Honestly, the variety of spaces that they provided, the ability to have different set-ups, and they let you bring your own alcohol and set up your own bar.

Amy L.

VERIFIED Mountain House Estate CUSTOMER

20 of 43

Quality 10
10
Loyalty Yes
CRITIQUE

They are wonderful to work with, very flexible, and they help you meet your dreams and goals.

They had many options for a ceremony.

Read All 43 Survey Responses at Ratings View

Contact Info