Diamond Certified Company Report

MDS Construction

Diamond Certified Company Report

MDS Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 67 VERIFIED CUSTOMERS i

Linda D.

VERIFIED MDS Construction CUSTOMER

1 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest as the day is long. They are hardworking, creative thinking, careful with your money, professional, and yet, humbly wonderful to work with.

The owner, Mark, works at a pace that is comfortable for the homeowner and comfortable for himself.

Mark A.

VERIFIED MDS Construction CUSTOMER

2 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a Green construction company and you get great value for the quality, which is phenomenal. Mark is professional and easygoing. I can't speak more highly of Mark. We had a really fantastic working relationship from beginning to end.

I like the knowledge Mark has. He is a really talented guy. Even if we can't picture something ourselves, Mark can pull the concept out by talking about it. He makes it happen. Mark has done some incredibly difficult things for us, all in a timely manner with high quality. My wife and I are really pleased with his work.

Jim H.

VERIFIED MDS Construction CUSTOMER

3 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have referred other people to them. They do good work and are nice people.

They are very easy to get along with, honest, and close by. We're going to use them again very shortly.

Read All 67 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Mark D. Silva, President

MDS Construction provides a variety of general construction and remodeling services for residential clients in Sonoma and Marin Counties. In addition to building custom homes, additions and granny units, the company handles every aspect of whole house, kitchen and bathroom remodels, from plumbing and framing to electrical and finish work.

President Mark Silva has decades of experience in the construction industry. He established MDS Construction to apply his passion for creative design and devotion to customer service to all types of North Bay construction and remodeling projects. “Our mission is to provide professional planning, designs and project completion in a timely manner while still ensuring workmanship of the highest quality,” says Mr. Silva.

MDS Construction is a fervent supporter of environmentally-friendly construction practices. The company uses Green technology and materials whenever possible, and its partnership with Energy Star ensures all its homes are built to high energy efficiency standards. “Green building practices result in healthier, more comfortable homes that last longer and retain higher resale values,” says Mr. Silva.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON MDS Construction

COMPANY CONTACT
Service AREA

Sonoma County
Marin County

SERVICES PERFORMED

General Construction
Custom Home Building
Remodeling & Additions
Kitchen & Bathroom Remodels

DIAMOND CERTIFIED RESEARCHED ARTICLES ON MDS Construction

MDS Construction recently completed this kitchen remodeling project.

Company Profile

MDS Construction provides a variety of general construction and remodeling services for residential clients in Sonoma and Marin Counties. In addition to building custom homes, additions and granny units, the company handles every aspect of whole house, kitchen and bathroom remodels, from plumbing and framing to electrical and finish work.

President Mark Silva has decades of experience in the construction industry. He established MDS Construction to apply his passion for creative design and devotion to customer service to all types of North Bay construction and remodeling projects. “Our mission is to provide professional planning, designs and project completion in a timely manner while still ensuring workmanship of the highest quality,” says Mr. Silva.

MDS Construction is a fervent supporter of environmentally-friendly construction practices. The company uses Green technology and materials whenever possible, and its partnership with Energy Star ensures all its homes are built to high energy efficiency standards. “Green building practices result in healthier, more comfortable homes that last longer and retain higher resale values,” says Mr. Silva.

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Company Philosophy

“We believe the success and longevity of any construction project is dependent upon consistently high-quality workmanship and materials, and that’s exactly what we provide. We understand construction projects can be inconvenient for our clients, so we stay in constant communication and work hard to make the process as smooth as possible.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for Green building and remodeling companies that have earned the prestigious Diamond Certified award. For MDS Construction, a steadfast commitment to customer satisfaction has been the top priority since it was established more than 20 years ago. “We pay attention to the details from start to finish,” says President Mark Silva. “It’s our job to make sure our customers are comfortable and understand what’s going on at all times.”

MDS Construction provides general construction and remodeling services for residential clients in Sonoma, Napa and Marin Counties. In addition to building custom homes, home additions and granny units, the company handles every aspect of whole house remodels, from plumbing and framing to electrical and finish work. As a Certified Green Builder, it also offers Green home energy retrofits, HVAC duct testing, home energy performance testing and more.

Unlike contractors that complete jobs as quickly as possible and don’t pay close attention to details, MDS Construction handles every element of every job, no matter how small. “There are a lot of things that go into a remodel that the client doesn’t see,” Mr. Silva elaborates. “Potential problems are covered up by walls and paint, but if they’re not prepared correctly before they’re covered up, they’re subject to fail faster than they should. It’s the hidden details that help the job last as long as possible.”

MDS Construction’s Green builders also help homeowners determine the small finishing details that make a big difference in the overall success of their remodeling projects. In addition to handling important project details onsite, Mr. Silva is available offsite during the construction process to help clients choose fixtures, tile, colors and other accents. “I’ll help them research their choices and spend time looking at samples with them,” he says. “We take the time to make sure our clients’ projects become something they absolutely love.”

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Industry Info

It’s possible to save money and still get the eco-friendly benefits of sustainable design and Green construction. Green remodeling and building doesn’t have to cost more than less environmentally-friendly construction methods. By planning ahead and making educated choices, you can keep costs down and save money on long-term energy costs. Consider the following tips:

Use the same footprint. By using your home’s existing footprint, you can save money by reusing the existing foundation, walls, and electrical and plumbing systems. You’ll also avoid the extra waste created by demolition.

Invest in energy-conserving elements. These include lighting, toilets, water fixtures, tankless water heaters, heating and cooling systems, appliances, insulation, windows and doors. While the more efficient versions of these fixtures and appliances may cost a little more at the outset, you can often quickly recoup these costs in energy savings.

Look into Green retrofitting. Also known as deep energy retrofitting and home performance retrofitting, Green home retrofitting is the process of hiring a professional to find ways to increase your home’s efficiency. These energy auditors can help you determine small changes, like programmable thermostats and upgrading HVAC systems, and assist you with larger decisions such as the size and scope of your construction project.

Reuse and repurpose. Some home décor can be reused or repurposed, which allows you to save money and prevent old items from going into landfills. Examples of this include refinishing cabinets and old flooring rather than replacing them, and having vintage appliances renovated and refitted for new spaces.

Be flexible. If you’re unwavering in your plans for décor style, color and materials, it can be difficult to find affordable Green options.

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Frequently Asked Questions

Q: Will the company owner be on the jobsite while work is in progress?

A: Yes, periodically. He can’t be on every job all the time, but he’s there for the important details. He’s also available for other things, like if clients are looking for kitchen fixtures and can’t make up their minds. They can call our owner and he’ll help them decide on a product or answer any questions they have.

Q: How dusty will my house get during construction?

A: Keeping a dust-free environment is very important to us, so we’ve invested in equipment that keeps dust out of non-construction zones during home remodels. For example, we have ventilation systems, filter systems and zip wall systems that actually create a plastic barrier wall inside the work area so no dust can escape.

Q: How soon can you start my project?

A: That depends on the type of job and the time of year you call. Usually, it takes at least one week to get started on a job. However, in some circumstances, we’re able to rush jobs. For example, we recently went to look at a job for an elderly couple and discovered there were rats in the walls. Even though we were booked for the next three weeks, we made it a priority because we felt they shouldn’t have to live with that situation.

Q: Will I have to move out of my house during construction?

A: That depends on the job. If we’re doing a whole house remodel, you’ll have to move out during the work.

Q: How do you help customers understand the permitting process?

A: We sit our customers down and carefully explain the process to them. Then we send them to a website that deals with the permitting process in their particular county. That really helps them understand the entire process.

Q: Why is customer satisfaction so important to you?

A: It’s important for us to have happy customers, so we go the extra mile to keep them satisfied. Most of our work comes from referrals, so emphasizing quality and customer satisfaction keeps us going.

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SELECTED PHOTOS FROM MDS Construction

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Diamond Certified RATINGS ON MDS Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 67 VERIFIED CUSTOMERS i
MDS Construction : Average 9.4 out of 10 based on 67 unique customer surveys of customer satisfaction.

Linda D.

VERIFIED MDS Construction CUSTOMER

1 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest as the day is long. They are hardworking, creative thinking, careful with your money, professional, and yet, humbly wonderful to work with.

The owner, Mark, works at a pace that is comfortable for the homeowner and comfortable for himself.

Mark A.

VERIFIED MDS Construction CUSTOMER

2 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a Green construction company and you get great value for the quality, which is phenomenal. Mark is professional and easygoing. I can't speak more highly of Mark. We had a really fantastic working relationship from beginning to end.

I like the knowledge Mark has. He is a really talented guy. Even if we can't picture something ourselves, Mark can pull the concept out by talking about it. He makes it happen. Mark has done some incredibly difficult things for us, all in a timely manner with high quality. My wife and I are really pleased with his work.

Jim H.

VERIFIED MDS Construction CUSTOMER

3 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have referred other people to them. They do good work and are nice people.

They are very easy to get along with, honest, and close by. We're going to use them again very shortly.

Judy S.

VERIFIED MDS Construction CUSTOMER

4 of 67

Quality 9
9 10
Loyalty Yes
CRITIQUE

Mark is a lovely man, very pleasant. I would highly recommend him.

I can't think of anything in particular, but we had a fine experience.

Trish B.

VERIFIED MDS Construction CUSTOMER

5 of 67

Quality 8
8 10
Loyalty Yes
CRITIQUE

Mark is very creative.

That Mark was amazing and very creative

Dawn B.

VERIFIED MDS Construction CUSTOMER

6 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, honest, helpful, kind, and timely. Also, everyone that they bring in, like their subcontractors, have all been wonderful.

The communication they have and the quality of their work, I also liked the ideas they added to the job.

Gail W.

VERIFIED MDS Construction CUSTOMER

7 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

That the man is a craftsman, he's pretty good. I've seen other work that he's done. He's able to take you places and show you what he's done. Also, he was able to draw up some ideas. He's easy to deal with and has a mellow personality, which I like.

Well, the work was done, and they cleaned up their mess and hauled stuff away. They don't leave any junk for you to deal with. His work is beautiful, and I am very appreciative of him and his work.

Bill W.

VERIFIED MDS Construction CUSTOMER

8 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are extremely fair.

I liked that the final bill was less than the estimate.

Dan I.

VERIFIED MDS Construction CUSTOMER

9 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really try hard to get done what you need to have done. We gave them a very small window of time to get something done. I thought it was impossible. They did it. They did a project in much less time than I thought it would take. They're amazing.

Their willingness to listen to you and to try

Neil R.

VERIFIED MDS Construction CUSTOMER

10 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work and they have good employees.

They got in there, did their job, and took care of business.

Patricia W.

VERIFIED MDS Construction CUSTOMER

11 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough, very detailed.

I had my time to ask questions before the project started, so I knew what to expect. They were wonderful.

Susan H.

VERIFIED MDS Construction CUSTOMER

12 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd tell them that you'll like him even more when the job is done than you liked him when the job was started.

He was fast. He did what he said he would do.

Charles W.

VERIFIED MDS Construction CUSTOMER

13 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's thorough and does exactly what he says he will do, if not more. Also, he's pleasant.

He's a '10+'. He takes pride in his work. If he needs to do a little more to make it right, he does.

Dan M.

VERIFIED MDS Construction CUSTOMER

14 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very conscientious, does quality work, and has good people working for him. They are very experienced and efficient. I've been pleased and so have my customers.

I'm a roofing contractor and I use him to do all my general contracting. He has a good attitude. There is always a smile on his face. He had good work ethics and will do whatever he needs to.

Kjohi R.

VERIFIED MDS Construction CUSTOMER

15 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very clean, very knowledgeable, and knows a lot about green construction. He's not too expensive.

He did a great job. He was on time and clean.

Terry F.

VERIFIED MDS Construction CUSTOMER

16 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them.

He's a perfectionist. It's got to be right. This last job was done beautifully.

Bonnie C.

VERIFIED MDS Construction CUSTOMER

17 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

When they hire him, they will get the best quality work. They get it done exactly the way the customer wants it.

A lot of times, I don't really know what I really want, but I know what I don't want. I will tell him what I don't like, and he comes up with an idea. It has always been perfect. For example, he gave me a new mantle, which improved the appearance of my living room by 100%.

Dan M.

VERIFIED MDS Construction CUSTOMER

18 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's a very good contractor.

I'm a contractor, and I use him to do all my dry rot and drywall.

John Y.

VERIFIED MDS Construction CUSTOMER

19 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is a very honest contractor, and he is very thorough. When he gives you a quote, he sticks to it. The quality of his work is superlative.

He is what I look for whenever I need someone do work for me. He holds to his schedule.

Judy B.

VERIFIED MDS Construction CUSTOMER

20 of 67

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did exactly what they said they would do, and their attention to detail and quality is very good.

I thought their price was reasonable, especially considering the quality. Mark is very conscientious.

Read All 67 Survey Responses at Ratings View