Diamond Certified Company Report

McGibbon Construction, Inc.

Diamond Certified Company Report

McGibbon Construction, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 19 VERIFIED CUSTOMERS i

Fiona W.

VERIFIED McGibbon Construction, Inc. CUSTOMER

1 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended him all over town. He was always coming up with better ways to make it work for us. It was one of these projects we shared with the neighbor and there were a lot of common features that the neighbor didn't want, so he was able to work really well on making it custom. He is reliable, trustworthy, hardworking, I mean he shows up everyday. He is a really good guy, it did take a while, but he was nice so it wasn't that bad at all.

Value, he was really good at the cost expectation and if there were any additional cost, he worked with us to make it more affordable.

John L.

VERIFIED McGibbon Construction, Inc. CUSTOMER

2 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

Desi was extremely responsive, congenial, and easy to work with.

I would say the personal relationship stands out. It gave me confidence that he was listening to our concerns.

Jerry M.

VERIFIED McGibbon Construction, Inc. CUSTOMER

3 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

They did fine work, and I would highly recommend them.

Nothing really stands out

Read All 19 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Desi McGibbon, Owner

McGibbon Construction, Inc. designs and builds wood and composite decks for residential clients throughout San Francisco and Marin County. The company has the training and experience to work on all types of deck projects (including specialized styles like platform, hillside and cantilevered), and it’s also qualified to offer general construction services like room additions and extensions, framing, and exterior waterproofing.

Owner Desi McGibbon says his passion for outdoor construction has directly contributed to McGibbon Construction’s success. “Everyone who knows me knows how much I love the outdoors, and that really comes through in my work. I understand the creative side of building decks and know how to turn my clients’ ideas into reality.”

McGibbon Construction’s wide-ranging construction expertise allows it to provide a high level of quality control on every project, which Mr. McGibbon says is important for achieving positive results. “For example, my contractors and I utilize our concrete and framing knowledge to inspect each phase of a deck installation and ensure everything is up to par. Some people are apprehensive about these types of construction projects, but once they see how knowledgeable we are, they immediately feel more comfortable.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON McGibbon Construction, Inc.

COMPANY CONTACT
Service AREA

San Francisco
Marin County

SERVICES PERFORMED

Decks & Railings
Home Framing & Additions
Foundations/Concrete
Home Exterior Siding/Waterproofing
General Construction

BRANDS Supported
  • TimberTech

  • Fiberon

  • Mataverde

  • CableRail

DIAMOND CERTIFIED RESEARCHED ARTICLES ON McGibbon Construction, Inc.

A recent exterior project by McGibbon Construction, Inc.

Company Profile

McGibbon Construction, Inc. designs and builds wood and composite decks for residential clients throughout San Francisco and Marin County. The company has the training and experience to work on all types of deck projects (including specialized styles like platform, hillside and cantilevered), and it’s also qualified to offer general construction services like room additions and extensions, framing, and exterior waterproofing.

Owner Desi McGibbon says his passion for outdoor construction has directly contributed to McGibbon Construction’s success. “Everyone who knows me knows how much I love the outdoors, and that really comes through in my work. I understand the creative side of building decks and know how to turn my clients’ ideas into reality.”

McGibbon Construction’s wide-ranging construction expertise allows it to provide a high level of quality control on every project, which Mr. McGibbon says is important for achieving positive results. “For example, my contractors and I utilize our concrete and framing knowledge to inspect each phase of a deck installation and ensure everything is up to par. Some people are apprehensive about these types of construction projects, but once they see how knowledgeable we are, they immediately feel more comfortable.”

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Company Philosophy

“We want to develop ongoing relationships with our clients, so we go above and beyond during their projects and make sure all our work is done correctly the first time. By maintaining a friendly, professional atmosphere, we’re able to set the bar high and give every customer the best possible value.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for deck contractors that have earned the prestigious Diamond Certified award. For McGibbon Construction Inc., the most effective way to keep clients happy is to provide them with beautiful, functional decks that fulfill their specific needs. “My customers always say that my passion for building decks really comes across, even from our very first meeting,” says owner Desmond McGibbon. “My subcontractors and I are knowledgeable about all types of decks and have extensive experience providing picture-perfect results.”

McGibbon Construction has been designing and building wood and composite decks for residential clients in San Francisco and Marin County since 2007. The company has the in-house capabilities to work on all types of deck projects (including specialized styles like hillside and cantilevered), and it’s also qualified to provide general construction services like framing, room additions and extensions, and exterior waterproofing.

Unlike deck contractors that take an “assembly line” approach to every project and sacrifice communicating with their clients as a result, McGibbon Construction stays in contact with each customer throughout every step of their project. “I communicate thoroughly with my clients so I can maintain ongoing relationships with them and provide them with the best possible service,” affirms Mr. McGibbon. “I set the bar high and show them what they’re supposed to be getting for their money, which they really appreciate.”

Ultimately, Mr. McGibbon sees his dedication to customer satisfaction as McGibbon Construction’s most important attribute. “It’s my job to make sure each client is 100 percent happy before I leave their job,” he says. “By implementing a strict quality control process, my crew and I are able to conduct inspections at every stage of the installation process and perform a final inspection that ensures everything has been completed to industry-best standards.”

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Industry Info

Don’t underestimate the complexity of taking on a DIY deck building project.

With the advent of online tutorials and resources, many weekend warriors and DIYers have taken to tackling home improvement projects to update the look and function of their homes. However, while some DIY projects are a perfect fit for novices, some projects should only be done by professionals, like deck building.

“The reason some decks collapse is because the builder wasn’t well-versed in outdoor construction,” says Desmond McGibbon, owner of McGibbon Construction, Inc. in San Rafael. “There’s a big difference between outdoor construction and indoor construction, and it can take years to learn those elements. If you want to build a deck in your backyard, you might not realize how extensive the work can be.”

Mr. McGibbon says waterproofing is one of the biggest challenges associated with deck construction. “Water gets into everything, but outdoor deck contractors know it’s a mistake to try and block it. Instead, a deck builder should know how to make water flow so it doesn’t sit on the deck or get inside the decking.”

Mr. McGibbon admits that along with DIYers, even indoor contractors can struggle with the complexities of outdoor decks. Deck structures can be complicated, particularly if they’re cantilevered or on hillsides. These types of decks require plans drawn by architects and engineers, and they must be built with specific outdoor-grade materials. “Also, decks can collapse if they aren’t properly maintained,” adds Mr. McGibbon. “If you have an outdoor deck, I recommend getting regular professional inspections, applying protective coatings and following manufacturer recommendations for maintenance.”

Mr. McGibbon says the safest, best-looking decks always start with a licensed, experienced deck builder who works with professional plans, in deference to local codes and with a permit. “A deck is like any other building process—it requires safety and legal processes to ensure a quality result.”

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Frequently Asked Questions

Q: Can you help me choose the size and style of my deck?
A: Yes. I’ll meet with you at your property and go over all the details of your deck, including what size will work best for your area.

Q: Do you handle the permit process?
A: Yes, I’ll take care of all permit acquisitions. You need a permit if your deck is 30 inches or more off the ground.

Q: Do I need to hire an architect and engineer?
A: If you’re tearing down your existing deck or installing a new deck, you’ll need architectural and engineering drawings. I can provide a list of architects and engineers I’ve worked with in the past.

Q: Does my deck need regular maintenance?
A: Yes. Even if it’s made of outdoor-grade materials and lumber, your deck still needs regular maintenance. It’s exposed to the elements every day, and that can cause problems, especially if it’s cantilevered or doesn’t have posts underneath. I recommend scheduling regular professional inspections, applying protective coatings and following manufacturer recommendations for maintenance.

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SELECTED PHOTOS FROM McGibbon Construction, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Desi McGibbon

Expert CONTRIBUTOR PROFILE
  • Desi McGibbon is owner of McGibbon Construction, a Diamond Certified company. He can be reached at (415) 742 – 1938 or by email.

Desi McGibbon: A Lifelong Builder

By James Florence, Diamond Certified Resource Reporter

SAN RAFAEL — If Desi McGibbon can’t imagine doing anything other than building, it’s probably because he’s been doing it for as long as he can remember. “I’ve been building all my life,” he affirms. “My father and uncles were all contractors, so I was basically raised in the industry. As a kid, I’d be carrying buckets of cement and doing whatever other grunt work was needed, but as I grew older, I started to learn the trades in greater detail. Even after going to college and earning a degree in business, I eventually returned to building. It’s just what I know.”

Originally from Ireland, Desi recounts how he came to live in the United States. “In 2005, I came to visit a friend and just fell in love with California. In particular, the coastline appealed to me, as I’ve always been into water sports. I wasn’t back in Ireland long before I returned to the States, where I sorted out my temporary visas and started working for a construction firm. Once I got a feel for the local building industry, I decided to branch out and start my own company.”

Today, as owner of McGibbon Construction, Desi says his favorite part of his job is transforming outdoor spaces. “We’re very well-versed in outdoor construction, especially deck building. When I see a yard that has been neglected, I don’t see it as a mess—I see it as a blank canvas. It’s really rewarding to turn an unkempt outdoor space into something beautiful.”

A resident of San Rafael (where he lives with his wife, Regina, and their two daughters), Desi spends his time outside of work on a variety of pastimes. “I’ve always been a very active person, so I enjoy water sports, cycling and working out,” he details. “I’m actually planning to participate in the 2018 Escape from Alcatraz triathlon in San Francisco, so I have a lot of training ahead of me.” Desi also enjoys spending time with family and friends. “As a father of two young daughters, family is obviously number one for me. Regina and I also like having friends and family over for dinner and get-togethers.”

When asked what he would do if he were to retire tomorrow, Desi says he’d devote more time to fatherhood. “Sitting on the beach with a drink sounds nice, but with two young children, that’s not where I’m at right now,” he laughs. “I would probably buy a nice house and be more involved in raising my girls. We’d spend more time cycling, going to the park, taking trips to the beach—all that fun stuff.”

Ask Me Anything!

Q: Are you an early bird or a night owl?
A: I’m a night owl by nature, but by force of life I have to be an early bird.

Q: What are your favorite sports teams?
A: I like the San Francisco 49ers and Liverpool F.C.

Q: If you could travel anywhere in the world, where would you go?
A: Nepal, because my wife is from there and we’ve been meaning to go back and visit her family.

Q: What’s your favorite local restaurant?
A: I have three, actually: Il Davide in San Rafael, R’Noh Thai in Greenbrae, and Tommy’s Asian Bistro and Grill in San Rafael.

Q: Do you collect anything?
A: Bikes. I have a few and I’m currently in the market for another.

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Expert articles
  • Looking at the Big Picture with Deck Construction

    SAN RAFAEL — When building a deck on your property, it’s best to have all the details sorted out before the work begins. Homeowners often give a lot of thought to the kind of decking material they’re going to use while overlooking seemingly minor details like the railing. However, since the railing needs to match the deck boards, neglecting to consider it ahead of time can lead to project delays. That’s why it’s important to look at the big picture when planning for a new deck.

    Looking at the big picture can also help you avoid costly budget oversights with your project. For example, many of today’s composite decking products are available at a price comparable to entry-level redwood. However, while the deck boards may be comparably priced, composite railings are often as much as two to three times more expensive than standard redwood railings. If you’ve already committed to installing a composite deck, you may be disappointed to find you have to pay twice as much for the railing, so be sure to price all materials before making your final choice.

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Expert video tip
  • Video: Details for a New Deck

    Complete Video Transcription:

    SAN RAFAEL — Host, Sarah Rutan: When designing a new deck, the finer details can have a surprisingly substantial impact. Today we’re in San Rafael with Diamond Certified Expert Contributor Desi McGibbon of McGibbon Construction to learn more.

    Diamond Certified Expert Contributor, Desi McGibbon: So, an expert tip that I’d like to share with you from McGibbon Construction is to advise the customer to see the deck project that they’re planning through to the very end before the project actually begins. What I mean when I say that is, a lot of people give a lot of thought to the actual treads that they’re going to choose – and typically, like, redwood or cedar – or if they’re using a composite, like Trex or something like that. They spend a lot of time working that out, but a lot of times, they overlook the fact that their railing is going to have to sort of match the decking treads.

    And what I find as we move forward in more deck construction is that customers don’t figure in the cost association with using a composite decking because the composite companies are trying to get their treads, their deck boards, down to match the pricing of an entry-level redwood. When they do that and they market that, people believe they can also do the railing. And they overlook the fact that the railing could be up two to three times the price of a standard redwood, really. And then when they realize that, it creates a little bit of disappointment. My tip is really just to help you eradicate that disappointment.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON McGibbon Construction, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 19 VERIFIED CUSTOMERS i
McGibbon Construction, Inc. : Average 9.5 out of 10 based on 19 unique customer surveys of customer satisfaction.

Fiona W.

VERIFIED McGibbon Construction, Inc. CUSTOMER

1 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended him all over town. He was always coming up with better ways to make it work for us. It was one of these projects we shared with the neighbor and there were a lot of common features that the neighbor didn't want, so he was able to work really well on making it custom. He is reliable, trustworthy, hardworking, I mean he shows up everyday. He is a really good guy, it did take a while, but he was nice so it wasn't that bad at all.

Value, he was really good at the cost expectation and if there were any additional cost, he worked with us to make it more affordable.

Paul M.

VERIFIED McGibbon Construction, Inc. CUSTOMER

2 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a flawless, professional, and a fantastic job. They also cleaned up and you would never know construction was being done.

I would say the quality of their work stands out.

Gareth O.

VERIFIED McGibbon Construction, Inc. CUSTOMER

3 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

Desi has compassion, is courteous, and timely. Desi, the main guy is knowledgeable.

The time factor, all construction takes a long time because of unforeseen things, he took them all in stride. That told me that they know their stuff.

Ben P.

VERIFIED McGibbon Construction, Inc. CUSTOMER

4 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good, very high quality.

The quality along with the speed

Suzana S.

VERIFIED McGibbon Construction, Inc. CUSTOMER

5 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

All wonderful workers and Desi is really competent. He is also efficient, friendly, and kind.

I think the workers were conscientious.

John R.

VERIFIED McGibbon Construction, Inc. CUSTOMER

6 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were all pretty good. Desi is really knowledgeable and worked around a lot of requests.

Desi and his abilities

Ben W.

VERIFIED McGibbon Construction, Inc. CUSTOMER

7 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job, and they know what they're doing.

I would say the personal service stands out for me.

Sara M.

VERIFIED McGibbon Construction, Inc. CUSTOMER

8 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. They were very responsive, helpful, and on time.

Desi was very helpful. He answered all of our questions, and let us know what was going on during the project.

Stuart G.

VERIFIED McGibbon Construction, Inc. CUSTOMER

9 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

The pricing was fair and competitive. They did a good job, and they were never over budget.

I would say, they were timely, and always answered our questions and gave us good advice. We couldn't get the whole deck done, so they helped us decide what should be done now.

Fernando R.

VERIFIED McGibbon Construction, Inc. CUSTOMER

10 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very professional and responsible.

He really completed the job and there are a lot of contractors who don't.

John L.

VERIFIED McGibbon Construction, Inc. CUSTOMER

11 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

Desi was extremely responsive, congenial, and easy to work with.

I would say the personal relationship stands out. It gave me confidence that he was listening to our concerns.

Reese W.

VERIFIED McGibbon Construction, Inc. CUSTOMER

12 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

They did a very good job, and they were very forthright. They finished the job on time and on budget, and everything is working great.

They filled me in every day, as to what was going on.

Rob B.

VERIFIED McGibbon Construction, Inc. CUSTOMER

13 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

Desi is great, he is very friendly and efficient. I like the work he did, our patio is beautiful.

The affordability

Chris C.

VERIFIED McGibbon Construction, Inc. CUSTOMER

14 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are honest, easy to work with and very thoughtful.

I would say just easy to work with, Desi was easy to work with.

Kelley B.

VERIFIED McGibbon Construction, Inc. CUSTOMER

15 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

They did a great job, and they were very professional.

I would say, the service. Desi met us out at the property, and he was very informative.

Darren B.

VERIFIED McGibbon Construction, Inc. CUSTOMER

16 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were good. Desi is a great, overall good person.

Just the attitude Desi had, that anything was really possible.

Glenn K.

VERIFIED McGibbon Construction, Inc. CUSTOMER

17 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

I have recommended them to others. He's slightly hard to get a hold of, but it's well worth it when you do. It is an excellent value for the money.

I would say their attention to detail.

Jerry M.

VERIFIED McGibbon Construction, Inc. CUSTOMER

18 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

They did fine work, and I would highly recommend them.

Nothing really stands out

Gary D.

VERIFIED McGibbon Construction, Inc. CUSTOMER

19 of 19

Quality 8
8 10
Loyalty Yes
CRITIQUE

Reliable

As I said, reliable.

Read All 19 Survey Responses at Ratings View