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Marin Convalescent & Rehabilitation Hospital

Diamond Certified Company Report

Marin Convalescent & Rehabilitation Hospital

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 61 VERIFIED CUSTOMERS i

Wade H.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

1 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend their care, they take very good care of the residents, we have been very happy with my wife's care, she's been there for a number of months now and she will likely be there indefinitely. They take good medical care of their patients but also really good personal care. Her hair is always brushed, she is nicely dressed, the bed is made each day, and her nails are painted.

They don't cut corners, they give the type of care I would provide at home.

Dana S.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

2 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was difficult finding a place to have our mother go to, but when I walked through the doors, I thought of home.

Everyone is friendly and very considerate of their patients. I feel they are well taken care of.

Eric P.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

3 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's family run and it feels like a family when you're there. They know who I am when I go to visit.

They take care of things. There are no troubles.

Read All 61 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Marin Convalescent & Rehabilitation Hospital provides senior care services including short-term and long-term care, 24-hour nursing care, and hospice care at its 56-bed facility in Tiburon. Residents benefit from specialized care services, personal care and daily living assistance, and activities for mind and body.

Facility administrator Miles (Buzz) Wollam comes from a family tradition for nursing care. His grandmother founded Marin Convalescent & Rehabilitation Hospital in 1958, and his mother, aunt, and uncle have all worked at the facility. “Residents like that we’re a family-run facility. They know us, and they know we’re here for them,” Mr. Wollam shares. “They trust that we’ll be here when they have a need and help them out until it’s resolved.”

Marin Convalescent & Rehabilitation Hospital offers a unique setting for residents. “Most nursing settings don’t offer the home-like atmosphere that is usually seen at lower-level care facilities. But our residents are  comfortable in the setting we provide, and they appreciate our ability to take care of them when they need upper levels of care,” Mr. Wollam explains. “We offer a  family-like atmosphere that residents want and the nursing care that they need.” 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Marin Convalescent & Rehabilitation Hospital

COMPANY CONTACT
Service AREA

Marin County
Mill Valley
San Rafael
Novato
San Anselmo
Corte Madera
Belvedere
Tiburon
Larkspur
Fairfax

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SERVICES PERFORMED

24-Hour Nursing Services
Activities
Personal & Specialized Care
Hospice Care
Short- & Long-Term Care

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Marin Convalescent & Rehabilitation Hospital

Company Profile

Marin Convalescent & Rehabilitation Hospital provides senior care services including short-term and long-term care, 24-hour nursing care, and hospice care at its 56-bed facility in Tiburon. Residents benefit from specialized care services, personal care and daily living assistance, and activities for mind and body.

Facility administrator Miles (Buzz) Wollam comes from a family tradition for nursing care. His grandmother founded Marin Convalescent & Rehabilitation Hospital in 1958, and his mother, aunt, and uncle have all worked at the facility. “Residents like that we’re a family-run facility. They know us, and they know we’re here for them,” Mr. Wollam shares. “They trust that we’ll be here when they have a need and help them out until it’s resolved.”

Marin Convalescent & Rehabilitation Hospital offers a unique setting for residents. “Most nursing settings don’t offer the home-like atmosphere that is usually seen at lower-level care facilities. But our residents are  comfortable in the setting we provide, and they appreciate our ability to take care of them when they need upper levels of care,” Mr. Wollam explains. “We offer a  family-like atmosphere that residents want and the nursing care that they need.” 

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Company Philosophy

"We do everything we possibly can for our residents, including running errands for them. We do whatever it takes to make them happier, healthier and feel like they're at home."

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Comparative Summary

Few nursing homes earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than 50 years of industry experience, but that’s exactly the case for Marin Convalescent & Rehabilitation Hospital. “We still do things the same way as when we started in the 1950s, which is to say we focus entirely on providing excellent care for our residents,” says owner Buzz Wollam. “We’re a skilled nursing facility, but the reason our residents are so happy is because we offer a comfortable, home-like atmosphere.”

Marin Convalescent & Rehabilitation Hospital has been providing senior citizens with short- and long-term care, 24-hour nursing care, and hospice care at its Tiburon facility since 1958. The company offers its residents a variety of specialized services, including daily living assistance, mind and body activities, stroke rehabilitation, and more.

Unlike less experienced nursing homes that downplay the importance of maintaining interesting activity schedules, Marin Convalescent & Rehabilitation Hospital provides a wide variety of opportunities for its residents to stay healthy and active. “We have an extensive activities program that runs seven days a week in the mornings and afternoons,” explains Mr. Wollam. “There’s always something fun going on here, from sports and games to live music and holiday barbeques.”

Another distinguishing feature of Marin Convalescent & Rehabilitation Hospital is the aesthetic beauty of both its facility and locale. “We’re situated at the top of a hill in Tiburon that overlooks the bay in a couple of directions, and the facility itself was designed by a student of Frank Lloyd Wright,” says Mr. Wollam. “It’s a unique setting that can’t be found anywhere else, and our residents really appreciate that.”

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Industry Info

The big squeeze on subsidized healthcare. As California-subsidized healthcare programs are feeling the pinch, increasing prerequisites are making it more difficult for individuals to qualify for coverage—especially those who are seeking admittance into skilled nursing facilities. The Medi-Cal and Medicare programs that provide coverage at these facilities cost the State a lot of money, which is why it’s in the government’s interest to keep as many people as possible at the assisted living level, where the level of care is lower and funding tends to be private. Since the median cost of a skilled nursing facility virtually doubles that of an assisted living facility, the average person can seldom afford this higher level of care without assistance from a State-mandated healthcare program.
For these reasons, it’s becoming more common for people to send their elderly relatives to assisted living homes, even if the level of care they require exceeds the capabilities of such facilities. “Unfortunately, individuals with higher needs tend to get moved around a lot in these situations,” says Buzz Wollam, owner of Marin Convalescent & Rehabilitation Hospital in Tiburon. “When a medical emergency arises, they’ll typically be sent to a hospital, transferred to a skilled nursing facility and then sent back to the assisted living home. These types of rotations tend to cause confusion and frustration for everyone involved.”
In response to this emerging dilemma, many assisted living facilities are advancing their levels of care in order to meet the needs of incoming residents who may require it—despite their inability to qualify for State-subsidized coverage. “The growing difficulty in qualifying for Medi-Cal and Medicare coverage has definitely started to blur the line between skilled nursing facilities and assisted living homes,” confirms Mr. Wollam. “There’s a crossover effect that can be confusing to people who don’t know the exact level of service their loved one requires.”
If you need to seek assisted living care for your loved one, it’s crucial to plan ahead and consider your options. Having all the pertinent documentation organized and ready for submission is also important, as the application process for Medi-Cal and Medicare programs can be arduous. With organization and tenacity, your loved one will be more likely to successfully qualify for coverage. If you’re unable to obtain government-subsidized funding, look for an assisted living home that provides a more advanced level of care, as this may be the next best thing to a skilled nursing facility.

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Frequently Asked Questions

Q: What level of care do you provide for your residents?

A: We take care of everything at the skilled nursing level. We also provide some lower level care for patients suffering from Alzheimer’s or dementia, but our main focus is attending to residents who have medical needs that require them to be in a nursing facility. We also offer physical therapy, occupational therapy, speech therapy and other rehabilitation services.

Q: What are the main requirements someone must meet in order to stay at your facility?

A: The main prerequisite for admittance into our facility is a doctor’s order recommending the person for residence in a skilled nursing facility.

Q: Do you accept insurance?

A: We accept some forms of long-term care insurance, but we’re primarily a private-pay facility. We can help people obtain insurance, but there’s no guarantee it will pay for the care, so we always tell people to check with their insurance companies first to make sure they cover the level of care we provide.

Q: What are your visiting hours?

A: We don’t have a set schedule for visiting hours. A lot of our residents have private rooms, so their friends and relatives can visit any time. We know our residents don’t get out too often, so it’s very important for their family and friends to be able to visit when the opportunity arises, and we do our best to accommodate that.

Q: Do you require your residents to stay for a certain amount of time?

A: Yes, we require a minimum stay of 14 days. That allows us to cover the expenses of admitting people and setting up their care plans. We can negotiate this amount of time if there are special circumstances, but the typical minimum stay is two weeks.

Q: Do you run errands for your residents?

A: Yes. Our job is to make sure our residents have everything they need, so we’ll pick up their medication and run various other errands to ensure their comfort.

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SELECTED PHOTOS FROM Marin Convalescent & Rehabilitation Hospital

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Debbie Allen

Expert CONTRIBUTOR PROFILE

Debbie Allen: Finding Her Beach

By James Florence, Diamond Certified Resource Reporter

TIBURON — Born in Panama City, Florida, a location famed for its picturesque beaches and tropical climate, it’s no surprise that Debbie Allen has a fondness for exotic destinations. “My dad was from the East Coast and my mom was from the West Coast, so I spent my childhood bouncing from one side of the country to the other before permanently moving to the Bay Area in high school,” she explains. More than 30 years later, Debbie says that while she enjoys life in the North Bay, she still makes regular pilgrimages to the locations that fulfill her tropical affinity. “I’m always in search of warm, sandy beaches. In addition to visiting my relatives in Florida each year, I take every opportunity to travel to places like the Bahamas.”

When asked how she first became involved in the senior care industry, Debbie’s explanation is straightforward. “When I was in college, one of my friends got a job at a nursing home in Tiburon,” she recalls. “It sounded intriguing, so I applied for a job as a caregiver and I’ve been doing it ever since.” As office administrator at Marin Convalescent & Rehabilitation Hospital, Debbie says her favorite part of the job is her daily interactions with the facility’s residents. “A lot of people are drawn to kids, but I’m drawn to the other side of the age spectrum. I just love being around elderly people, talking with them and hearing about their life experiences.”

When she’s not working or sunbathing on a far-off beach, Debbie can often be found hiking with her husband, Ken, and their French poodle, Cosette. “We love to be outdoors and do a lot of hiking, whether on local trails or at state parks like Yosemite.” In addition, Debbie and Ken enjoy showing their support for local sports teams like the San Francisco Giants and 49ers.

In the course of her career, Debbie says she’s learned how to effectively deal with the unexpected. “Some days you come to work with plans to accomplish a list of things, but as soon as you walk in the door, you find yourself running around and putting out fires. In these instances, you have to be okay with letting go of your plans and putting them off until tomorrow.”

When asked the first thing she’d do if she could retire tomorrow, Debbie’s response is characteristically straightforward. “I’d pick up a book, sip a cup of coffee and sit on my front porch,” she says. “Then, I would start planning my next trip to a sandy beach.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: It’s a tie between Toast and Hilltop 1892, which are both in Novato.

Q: Reality TV or documentaries?
A: I like both, but if I really want to escape, I go to reality shows like “Survivor.”

Q: Which of the Golden Girls do you identify with most?
A: Probably Sophia, which is fitting since she’s the oldest of the group.

Q: Do you collect anything?
A: I collect seashells and sand from the beaches I’ve visited.

Q: What’s your favorite dessert?
A: Anything chocolate or lemon-flavored.

Q: Are you an early bird or a night owl?
A: I’m actually both, or, as I like to call it, a non-sleeper.

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Expert articles
  • How to Create a Safe Living Environment for an Elderly Loved One

    TIBURON — Nowadays, many elderly adults are opting to stay at home rather than move to assisted living or skilled nursing facilities. If this is the case with your loved one, your most important consideration should be creating a safe living environment within the home.

    Statistically, more people are injured in their bathrooms than in any other room, so that’s a good place to start. First, remove all rugs and mats—they can cause an elderly person to trip. Install grab bars in the shower and alongside the bathtub and toilet to make these fixtures safely accessible. Finally, if you have a low toilet seat, purchase an adjustable seat riser to accommodate accessibility needs.

    Another aspect of in-home safety is nighttime monitoring, as injuries can occur when an elderly person leaves their bed in the middle of the night. One option for monitoring nighttime safety is a clip alarm, which can be attached to pajamas. When the person gets out of bed, a magnet is released and activates an alarm. Other options include a sensor pad placed underneath the bedding and a floor sensor alarm, both of which alert a caregiver when an elderly person has left the bed.

    By addressing these and other aspects of home safety, you can create a living environment for your loved one that’s both safe and comfortable.

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Expert video tip
  • Video: Bathroom and Bedroom Safety for Seniors

    Complete Video Transcription:

    SAN RAFAEL — Host, Sarah Rutan: Improving the safety of your bathroom and bedroom is important when caring for the elderly. Today, we’re in Tiburon with Diamond Certified Expert Contributor Debra Allen of Marin Convalescent & Rehabilitation Hospital to hear more.

    Diamond Certified Expert Contributor, Debbie Allen: One of the most common problems with the elderly is trip and falls, and also mobility issues. We have removed rugs from the bathroom because that’s one of the most common places for them to trip. And then also, we have installed grab bars. You can have a local contractor install them for you. And this is one way for them to easily get on and off the toilet.

    Toilet seats are often too low for the elderly to get – easily get on and off the toilet. This is a simple solution. You can purchase a toilet seat riser from any medical supply company, position it directly over the toilet, and it also has adjustable legs so that you can raise or lower [it] to accommodate different needs.

    If you’re concerned about the person that you’re caring for getting out of bed in the middle of the night and you need to be alerted, there are some options for you. The simplest one is called the clip alarm, and you attach this to their pajamas. And when they get out of bed, a magnet is released, and an alarm is activated.

    Another option is a thin sensor pad. It’s positioned underneath the bedding. And when the person moves out of bed, an alarm is sounded, and it has alerted you that they are out of bed.

    This is my personal favorite. This alarm is on the floor. It allows the person to move around in the bed freely; however, if they swing their legs over and touch the floor with their feet, an alarm is sounded. You can find all of these alarms on the internet.

    Host, Sarah Rutan: To learn more from our local, top-rated companies, visit us at experts.diamondcertified.org.

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Marin Convalescent & Rehabilitation Hospital WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Marin Convalescent & Rehabilitation Hospital
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 61 VERIFIED CUSTOMERS i
Marin Convalescent & Rehabilitation Hospital : Average 8.8 out of 10 based on 61 unique customer surveys of customer satisfaction.

Wade H.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

1 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend their care, they take very good care of the residents, we have been very happy with my wife's care, she's been there for a number of months now and she will likely be there indefinitely. They take good medical care of their patients but also really good personal care. Her hair is always brushed, she is nicely dressed, the bed is made each day, and her nails are painted.

They don't cut corners, they give the type of care I would provide at home.

Dana S.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

2 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was difficult finding a place to have our mother go to, but when I walked through the doors, I thought of home.

Everyone is friendly and very considerate of their patients. I feel they are well taken care of.

Eric P.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

3 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's family run and it feels like a family when you're there. They know who I am when I go to visit.

They take care of things. There are no troubles.

Laila M.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

4 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

That is where my husband was sent and where he passed away.

I don't know. I was everywhere else with my husband's health.

Ann H.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

5 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the staff, they do a great job.

The fact they actually focus on individual needs

Hilary C.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

6 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They don't take Medicare. Otherwise it was a very bearable experience.

The nurse, Nancy, and the front desk person Debbie, those two are what made our experience bearable.

Leticia M.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

7 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They care for a family member and when I go there they seem happy.

I like the staff most, they are personable.

Frank K.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

8 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say the facility has a good staff and it is very clean.

I like that if there are any issues that come up, the management deals with it right away, and to your benefit.

Jennifer B.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

9 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think it was a very friendly place, very cozy, and the staff were kind. It has a homey feeling to it. When we arrived, the doctor was waiting for us in my family member's room, and was so welcoming and reassuring that we had found the right place for him to recover.

I liked that the place felt cozy. If you can't bring your family member home with you, then Marin Convalescent feels like the next best thing. It's very pretty and friends could come to visit, and they could sit outside and eat their lunch and visit. It was very important for my family member to feel like he could be with his family and friends while he was recuperating.

Susan G.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

10 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they're very caring and professional.

I like their professionalism and how caring they seem.

Susan M.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

11 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that the quality of the care and the attentiveness was very high.

I really liked the amount of individual attention they gave to my family member.

Foster W.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

12 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I could go on and on about them. I would tell friends that the people there were really marvelous and treated us extremely well. I can't really say enough. They were really great.

Probably the quality of the people I dealt with, they were just so kind. The situation that most people are in when their family member is in there is a very unhappy one, but they made it about as good as they could. The people were great. The facilities were really nice too. I actually have to say I've told others that it's probably the nicest facility of nursing homes that exists, maybe in the whole Bay Area. I think really highly of Marin Convalescent. They have the reputation as being the best around. I was very happy my wife could go there. It's a place I feel very good about.

Kathy F.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

13 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a really kind staff. Everybody knows each other and the staff stays on year after year.

I like the people. They're very kind. They're a small-scale operation.

Cathy B.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

14 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

The staff is very stable. They have been there a long time. They don't have a lot of turnover. They really knew my mom and took care of her. I didn't have to constantly remind them of her specific needs. They knew what to do.

It is family owned, and they run it very nicely. You are not dealing with a corporation. The owner is right there on the property, and if I have a problem, I can talk directly to him.

Janet T.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

15 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality is high. The facility is clean. It doesn't smell. My mom gets good meals. The nursing staff is good.

Just that my mom doesn't feel like she's with strangers, it's more like a home than an institution.

Juan A.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

16 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do their best. There are good people working there.

They take good care of the patients and try to keep them comfortable. They are always clean, and the staff is careful and patient. They keep in communication with the family. They make the life of the family relaxed, because you can see that they take good care of your relative.

Karl T.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

17 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I personally could not fault them with anything. They are excellent.

It was not like a hospital per se, but more like a home.

Karlene C.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

18 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would like to say that Marin Convalescent makes me feel safe having my loved one there. They staff really good people. My husband is always clean. It's just the best place to care for him.

Their professionalism

Kathleen F.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

19 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have very caring people. The employees are treated well and stay in their job for a long time. They treat their patients well.

The kindness and the quality of the care, and the food is good.

Ken J.

VERIFIED Marin Convalescent & Rehabilitation Hospital CUSTOMER

20 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a good place. I have recommended it to friends.

It's a small operation, not a huge bureaucratic organization, like Kaiser, or some government run places. It's small and personalized. They staff is friendly, and they learn who you are very quickly. They really seem to care about the patients, and the food is good.

Read All 61 Survey Responses at Ratings View