Alex Figueroa: Customer-Oriented
By James Florence, Diamond Certified Resource Reporter
SAN RAFAEL — When Alex Figueroa started working part-time as a carpet cleaner, the last thing he expected was to be running the company one day. “I started working at Marin Carpet Care and Cleaning Services seven years ago,” he recounts. “I came on part-time to help my friend, Mark, who owned the business. In 2015, Mark passed away and left the company to his wife. Since we were good friends, I agreed to partner with her in running the business and eventually transition to becoming the owner. I’ve been running the company myself since June 2016.”
Today, Alex says his favorite part of his job is interacting with customers. “I really enjoy meeting our customers and getting to know them. Most of all, I love hearing how pleased they are with our work.”
A resident of Marin County (where he lives with his wife, Ann, and their children), Alex spends his time outside of work on a variety of active pastimes. “Fishing is one of my favorite hobbies,” he details. “I have a boat, and when I get the chance, I love taking it out on the ocean and spending a day fishing with friends. I also love spending time with my family, whether we’re playing soccer at the park or going to Six Flags Discovery Kingdom for the day.”
In regard to his professional career, Alex emphasizes the importance of customer service. “Carpet cleaning is a very customer-oriented industry, which makes customer service all the more crucial,” he explains. “That’s why we take the time to explain things to our customers and recommend solutions that will give them the best results. We also do our best to help customers on a budget so they can afford to get the service they need. At the end of the day, the most important thing for us is keeping our customers happy.”
When asked how his life might change if he were to retire tomorrow, Alex says he’d spend more time with family. “My family is the most important thing in my life. When you run a business, it can be hard to find enough time to spend with the ones you love, so if I were to retire, that would be my first priority.”
Ask Me Anything!
Q: What’s your favorite local restaurant?
A: Celia’s Mexican Restaurant in San Rafael.
Q: What are your favorite sports teams?
A: For soccer, it’s FC Barcelona, for baseball, it’s the San Francisco Giants, and for football, it’s the San Francisco 49ers.
Q: Pancakes or waffles?
Q: If you could travel anywhere in the world, where would you go?
Q: What’s your favorite snack?
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A: Buffalo wings.