Diamond Certified Company Report

Marc Roos – Sereno Group

Diamond Certified Company Report

Marc Roos – Sereno Group

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 41 VERIFIED CUSTOMERS i

Erin M.

VERIFIED Marc Roos – Sereno Group CUSTOMER

1 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend him. He was very sincere, honest, hardworking, and very thoughtful. When he said he was going to do something, he did it immediately. He was very knowledgeable about the area. We felt we were in very good hands. We trusted Marc.

I liked his knowledge, expertise, and his thoroughness.

Thomas S.

VERIFIED Marc Roos – Sereno Group CUSTOMER

2 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very personable. He takes care of his clients on a very personal level. He is very focused on the client. It was a very good experience. He didn't get lost in other clients.

He always provided the proper paperwork in a very timely manner. He responded quickly to any concerns. He didn't limit his help. He gave tips on a handyman or contractors or anything necessary. You could ask him anything. He found us a house very quickly. He did excellent work in a very timely manner.

Susan T.

VERIFIED Marc Roos – Sereno Group CUSTOMER

3 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that he's very professional.

He was very professional and very on-schedule. He always got back to me as expected. We had a good experience.

Read All 41 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Marc Roos, Realtor

Marc Roos works in partnership with Sereno Group to help clients buy and sell all types of residential properties throughout Santa Clara County and parts of San Mateo County. Mr. Roos has the training and experience to handle every phase of his clients’ real estate transactions (including the relocation process), and he makes himself available 24/7 for their convenience.

Mr. Roos says his caring, attentive approach to real estate has been a crucial aspect of his 25-plus years of success. “I’ve built my reputation on the satisfaction of my clients, and that remains my objective on every job. They know I’m not just doing this for the money—I truly care about helping them achieve their real estate goals.”

Mr. Roos is known for his expert negotiation skills, which he utilizes to get his clients the best possible deals. “I love negotiating on behalf of my clients and reaping the benefits of the Bay Area housing market,” he affirms. “In this industry, some people will make promises without the intention of keeping them, but follow-through is everything to me. I’m detail-minded and goal-oriented, and I’ll do whatever it takes to ensure my clients are successful.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Marc Roos – Sereno Group

COMPANY CONTACT
Service AREA

Santa Clara County
Parts of San Mateo County

SERVICES PERFORMED

Residential Real Estate Sales & Purchases
Relocation Assistance

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Marc Roos – Sereno Group

Marc Roos sold this Tudor-style home in Menlo Park.

Company Profile

Marc Roos works in partnership with Sereno Group to help clients buy and sell all types of residential properties throughout Santa Clara County and parts of San Mateo County. Mr. Roos has the training and experience to handle every phase of his clients’ real estate transactions (including the relocation process), and he makes himself available 24/7 for their convenience.

Mr. Roos says his caring, attentive approach to real estate has been a crucial aspect of his 25-plus years of success. “I’ve built my reputation on the satisfaction of my clients, and that remains my objective on every job. They know I’m not just doing this for the money—I truly care about helping them achieve their real estate goals.”

Mr. Roos is known for his expert negotiation skills, which he utilizes to get his clients the best possible deals. “I love negotiating on behalf of my clients and reaping the benefits of the Bay Area housing market,” he affirms. “In this industry, some people will make promises without the intention of keeping them, but follow-through is everything to me. I’m detail-minded and goal-oriented, and I’ll do whatever it takes to ensure my clients are successful.”

Read moreRead Less
Company Philosophy

“My goal is to build a lifelong relationship with each client, so I always put their needs first and focus on meeting their expectations. I don’t hurry them through the process—I take the time to educate them about their options and help them make the right decisions for their situations.”

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any real estate professional, but it’s even more important for agents who have earned the prestigious Diamond Certified award. For Marc Roos, who works in partnership with Sereno Group, the easiest way to keep customers satisfied is to focus on developing long-lasting relationships with them. “Selling empty office space doesn’t mean anything to me—I’m all about building relationships,” he affirms. “I love helping my clients accomplish their real estate goals and achieve the American Dream of home ownership.”

Mr. Roos has been helping clients buy and sell all types of residential properties throughout Santa Clara County and parts of San Mateo County since 1992. He utilizes his comprehensive training and experience to handle every phase of his clients’ real estate transactions (including the relocation process), and he makes himself available 24/7 for their convenience.

Unlike real estate agents who delegate certain responsibilities to their assistants, Mr. Roos personally cares for each client and works closely with them to ensure they get exactly what they want. “I have an assistant who handles my paperwork, which allows me to focus all my attention on helping my clients,” he says. “This approach allows me to do a smaller number of transactions, which means I can be more hands-on than most real estate agents.”

Ultimately, Mr. Roos sees his honesty as one of his most important attributes. “Some real estate agents say they’re going to do something and then don’t follow through, but I’m a very goal-oriented and detail-minded person, so I do whatever it takes to get the job done,” he explains. “I put my clients first by listening to their needs and educating them about their options so they can make smart decisions. I want them to feel comfortable throughout the buying and selling process, and they really appreciate that.”

Read moreRead Less
Industry Info

Personal attention from your agent can go a long way toward ensuring a positive real estate experience.

It’s understandable that many home buyers and sellers try to look for deals so they can make or save money wherever possible. The problem, however, is that not everything that looks like a deal really is a deal.

For example, people who are in the market for new homes may try to save money by working with discount brokerages. These companies’ rates may look lower on paper, and even a half-point can knock off thousands of dollars from a Bay Area property, but according to Marc Roos, a Los Altos-based real estate agent who works in partnership with Sereno Group, who you work with is more important than how much you spend. “You need to work with an agent who cares about you and your situation, and discount brokerages rarely fit those criteria,” he says. “Many discount brokerages are little more than order takers—they may write a dozen offers for a dozen clients every day, but they often don’t understand their clients’ needs or even know what they’re selling.”

The same can be true for real estate agents who hunt for clients online. In fact, many never even meet their clients in person. So, why do some home buyers gravitate toward these online real estate companies? Mr. Roos says it’s the convenience factor and lower advertised prices. “You may think you’re saving a percentage point or two by working with agents like these, but some will write offers without ever seeing your property. They may not be taking the time to advise their clients on what they’re buying.” This can mean unhappy buyers, expensive and unexpected repairs, and other unforeseen problems that pop up after the sale is final.

Mr. Roos suggests avoiding potential pitfalls by working with a real estate professional who is familiar with your local area. “Working with a professional is the right way to approach the Bay Area real estate market,” he affirms. “This is one of the most competitive markets in the country, so you need someone on your side who will give you good advice and help you find a home that really fits your needs and budget.”

Read moreRead Less
Frequently Asked Questions
Q: What exactly will you do as my real estate agent?
A: “If you’re selling, I’ll work with my team of professionals to get your house ready for market and focus on getting you the highest possible price. If you’re buying, I’ll use my expert negotiation skills to get you the best deal for your situation.”
 
Q: Do I need to fix up my home before I list it?
A: “You’ll probably make more money by putting some money into fixing up your home before you sell it. It’s up to you to do as little or as much as you want, but I can demonstrate how putting money into certain things will bring in a far greater return. In Silicon Valley, for example, most people work a lot and don’t have time to fix up homes, so they gravitate toward houses that are in turnkey condition. That doesn’t mean your home needs a new kitchen in order to sell, but we could do some minor upgrades to make it show better and sell faster.”
 
Q: Should I pay for a home inspection before selling my property?
A: “Yes. If we present your house with everything that’s wrong with it, buyers can decide how much they want to pay in a multiple offer situation. That typically results in an ‘as is’ sale, which means you don’t have to pay to fix up the house.”
 
Q: Do I need to get pre-approved for a home loan?
A: “It’s always a good idea to get pre-approved. I recommend doing that before we go out and look at houses. If you need help, I can recommend some great people who will work with you.”
Read moreRead Less

SELECTED PHOTOS FROM Marc Roos – Sereno Group

Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Marc Roos

Expert CONTRIBUTOR PROFILE
  • Marc Roos works in partnership with Sereno Group to help clients buy and sell properties in Santa Clara County and parts of San Mateo County. He can be reached at (650) 207-0226 or by email.

Marc Roos: A Residential Affinity

By James Florence, Diamond Certified Resource Reporter

When Marc Roos got his first job in the real estate industry, he didn’t know it would be a stepping stone toward a successful long-term career. “I got into real estate by accident, really,” he says. “After college, a friend and I were looking for work, so we went to the campus employment center. One of the job ads was placed by a commercial real estate broker who was looking to drum up sales; we both responded and were hired. From there, my friend went on to pursue a career in commercial real estate, but I was much more interested in the residential side. Besides having a love of architecture, I’ve always enjoyed working with people, so it just made sense to go in that direction. I got my residential real estate license in 1992 and have been doing it ever since.”

After more than 25 years as a Realtor, Marc says he still enjoys making a difference in his clients’ lives. “Hands down, my favorite part of the job is giving first-time buyers the keys to their new homes. It’s very rewarding to work with people and help them achieve the American dream of home ownership.”

A resident of Los Altos Hills (where he lives with his wife, Katie, and their two daughters), Marc fills his free time with an array of outdoor activities. “Hiking, running, skiing, wake surfing—if it’s outside, I probably do it,” he says. “I also like spending time at Lake Tahoe and the beach with my family. Additionally, both of our daughters play club soccer, so these days we do a lot of traveling around the country.”

In regard to a professional philosophy, Marc espouses the wisdom of the Golden Rule. “I believe in treating others the way I’d want to be treated, and that’s with honesty and respect,” he explains. “I’m not a salesman; rather, I see my role as a guide for my clients. That’s why I make an effort to educate my clients and help them make informed decisions about their real estate transactions.”

When asked the first thing he’d do if he were to retire tomorrow, Marc says he’d head to a tropical destination. “I would take my family on vacation to Bora Bora. That’s somewhere we’ve always wanted to go.”

Ask Me Anything!

Q: What was your first job?
A: I was a paperboy for the Los Altos Town Crier when I was nine years old.

Q: If you could instantly pick up a new skill, what would it be?
A: I would love to possess the skills to design and build my own home.

Q: If you could time travel, would you go to the past or the future?
A: The past—it was a much simpler time, when technology didn’t command every aspect of life.

Q: What’s your favorite local restaurant?
A: Evvia Estiatorio in Palo Alto.

Q: What’s your favorite holiday?
A: The Fourth of July.

Read moreRead less
Expert articles
  • 4 Tips for Staging Your Home

    LOS ALTOS HILLS — When selling your home, you can increase its appeal to potential buyers by staging it. Staging is a common real estate sales technique for enhancing a property’s visual attractiveness. Essentially, you want your sale property to look like a model home. Consider the following staging tips:

    Depersonalize. A key goal of staging a home is to make it easy for buyers to envision themselves living there. For this reason, it’s a good idea to remove any items that might interfere with that—particularly personal items like family photos. By creating a more neutral space, depersonalizing will help facilitate this process.

    Declutter. Besides basic cleaning measures like dusting and mopping, you should remove as much clutter from your home as possible. A spare, tidy presentation will be much more appealing to potential buyers than a disorderly mess. If you’re not sure what to do with the excess, consider storing it in the garage.

    Address the exterior. When it comes to presenting your home, the outside is just as important as the inside. Do some light landscaping, bring in flowers and lay down a fresh layer of mulch. These measures will give your home some “curb appeal” and charm potential buyers from the first moment they see it.

    Lighten the mood. Lighting has a huge impact on the way a home looks and feels to potential buyers. Replace all low-wattage light bulbs with high-wattage ones to better showcase your space. In some cases, additional lamps may be needed to achieve the desired effect.

    Read moreRead less
Expert video tip
  • Video: Steps for Staging Your Home

    Complete Video Transcription:

    LOS ALTOS HILLS — Host, Sarah Rutan: If you’re selling your home, you’ll need to get it ready to present to potential buyers. Today we’re in Los Altos Hills with Diamond Certified Realtor Marc Roos to learn some important steps.

    Diamond Certified Expert Contributor, Marc Roos: So, I have some great tips for when you’re staging your home. It’s really important to make your home appear as if it’s a model home, and the best ways to do that are to walk through the house and decide what items should stay and what items should go. When you are selling your home, you first want to de-personalize the house. You want to remove family photos, you want to remove collectibles, you want to make the house appear as clean and presentable as possible. Another way that you can do that is to de-clutter every space. So, it’s removing excess items. It’s also cleaning out your closets, and cleaning out your kitchen cabinets, and cleaning out your bathroom cabinets. You want to make every space appear as large as humanly possible.

    A third place that is really important to focus on is the garden. A lot of sellers focus so much time and energy on the house that they leave the garden unattended. You really want to bring in fresh flowers where you can. You want to bring in mulch where you can. You want to make the house look great on the outside as well as the inside. And the last tip that I wanted to share with you is to light up the house. So, what that means is to remove the lower wattage bulbs and replace them with high wattage bulbs and also add any lamps where you can. So, if a buyer wants to walk in and see the house, again, showing in its best possible light and lighting up the house is one of the best things that you can do.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Marc Roos – Sereno Group WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.marcrooshomes.com
Diamond Certified RATINGS ON Marc Roos – Sereno Group
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 41 VERIFIED CUSTOMERS i
Marc Roos – Sereno Group : Average 9.7 out of 10 based on 41 unique customer surveys of customer satisfaction.

Erin M.

VERIFIED Marc Roos – Sereno Group CUSTOMER

1 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend him. He was very sincere, honest, hardworking, and very thoughtful. When he said he was going to do something, he did it immediately. He was very knowledgeable about the area. We felt we were in very good hands. We trusted Marc.

I liked his knowledge, expertise, and his thoroughness.

Thomas S.

VERIFIED Marc Roos – Sereno Group CUSTOMER

2 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very personable. He takes care of his clients on a very personal level. He is very focused on the client. It was a very good experience. He didn't get lost in other clients.

He always provided the proper paperwork in a very timely manner. He responded quickly to any concerns. He didn't limit his help. He gave tips on a handyman or contractors or anything necessary. You could ask him anything. He found us a house very quickly. He did excellent work in a very timely manner.

Susan T.

VERIFIED Marc Roos – Sereno Group CUSTOMER

3 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that he's very professional.

He was very professional and very on-schedule. He always got back to me as expected. We had a good experience.

Rosemary C.

VERIFIED Marc Roos – Sereno Group CUSTOMER

4 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is honest, reliable, and he will sell your house.

He was extremely compassionate about our situation.

Erick C.

VERIFIED Marc Roos – Sereno Group CUSTOMER

5 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is just very helpful and very hardworking and friendly.

I just think he has connections and he has been doing this for a while. He knows people in the community and he is able to negotiate.

Max K.

VERIFIED Marc Roos – Sereno Group CUSTOMER

6 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

Talk to him.

I guess he wasn't pushy at all and he really took our interests in mind first and he managed to reduce the list of options to a reasonable list using his knowledge and he has relationships with multiple other people in the industry, which helps the process move along quickly.

Cindy L.

VERIFIED Marc Roos – Sereno Group CUSTOMER

7 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is incredibly professional, detail-oriented, knowledgeable and competent, everything you want in a real estate agent.

Everything

Rina S.

VERIFIED Marc Roos – Sereno Group CUSTOMER

8 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very easy to work with and he is one of the nicest guys. He is a genuinely nice person and he is clearly very knowledgeable about the housing market, having grown up here and he got to know us and what we wanted and what we did not want.

Everything from start to finish, everything was great and he made the process easy.

Grigori S.

VERIFIED Marc Roos – Sereno Group CUSTOMER

9 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is a reliable guy and he will get you the house you want.

He is reliable and he will get you the house you want and he is no pressure.

Darryl W.

VERIFIED Marc Roos – Sereno Group CUSTOMER

10 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is a very knowledgeable and professional Realtor.

Just his level of expertise on the Silicon Valley area

Tal

VERIFIED Marc Roos – Sereno Group CUSTOMER

11 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend him.

He is honest and he doesn't waste time.

Sean E.

VERIFIED Marc Roos – Sereno Group CUSTOMER

12 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend him.

He was very patient with us. Marc worked with us to get what we needed in the end. He was great to work with.

Stootee P.

VERIFIED Marc Roos – Sereno Group CUSTOMER

13 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend him.

He is very personable.

Raj Y.

VERIFIED Marc Roos – Sereno Group CUSTOMER

14 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend him.

Everything was good, including the service. He was good about thinking about the client and their needs.

Sofiya M.

VERIFIED Marc Roos – Sereno Group CUSTOMER

15 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

He helped us to buy our house. I don't think we would have gotten it otherwise.

He's one of the best real estate agents that I've worked with.

Scott T.

VERIFIED Marc Roos – Sereno Group CUSTOMER

16 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

Marc is an amazing Realtor, and we've successfully used him three times to buy and sell houses. We're very, very happy with all of the results.

He is very well organized and communicates very well. He has good market insight. He did a really good job.

Martha M.

VERIFIED Marc Roos – Sereno Group CUSTOMER

17 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think he works very hard for his clients and anyone he's worked for in the past. He does a very professional job.

I like his professionalism.

Harrison C.

VERIFIED Marc Roos – Sereno Group CUSTOMER

18 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very professional, very timely, and I think I got everything I wanted out of my house and my experience. It was great.

He got us a great deal on the place we really wanted. One other thing was that he really understood what we wanted out of a home.

Bob B.

VERIFIED Marc Roos – Sereno Group CUSTOMER

19 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

We referred some friends to him. Marc pays very close attention to his clients' needs and wants. He is strong but not pushy.

I like his personal attention. He was tireless in his search for the right home for us.

Martin C.

VERIFIED Marc Roos – Sereno Group CUSTOMER

20 of 41

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's clearly a person who you can trust.

He was very kind and thoughtful, especially when people are coming from abroad. He was very sensitive to all the aspects, including neighborhoods, schools, the house itself. It made the experience so much better.

Read All 41 Survey Responses at Ratings View