Diamond Certified Company Report

Magna Shutters

Diamond Certified Company Report

Magna Shutters

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 29 VERIFIED CUSTOMERS i

Hope F.

VERIFIED Magna Shutters CUSTOMER

1 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and efficient.

They get the job done.

Anthony R.

VERIFIED Magna Shutters CUSTOMER

2 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality, and they are master craftsmen, just very honest people.

Great communication skills and high quality products

Enedina A.

VERIFIED Magna Shutters CUSTOMER

3 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I referred them to others.

Miguel, the consultant, was very informative.

Read All 29 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Magna Shutters designs and installs window coverings for residential and commercial clients throughout Santa Clara County. The company’s Santa Clara facility carries a wide variety of plantation shutters, shades and blinds made by industry-leading manufacturers, and it also offers motorization systems that allow homeowners to control their window treatments from their smartphones or tablets.

Sales & Operations Manager Sandra Vega says Magna Shutters’ ability to customize its products to fit windows and doors of all shapes and sizes has been a crucial aspect of its success. “When Miguel [Vega, owner] started this company, his goal was to create a niche for people who appreciate high-end craftsmanship, and that’s exactly what we’ve done. We’re passionate about creating quality window coverings that beautify our customers’ homes and last a lifetime.”

Magna Shutters prioritizes the comfort of its clients in all aspects of its operations, from constant communication throughout the purchasing process to requiring every Home Improvement Sales and factory certified installer to pass a comprehensive background check. “Our customers are like extensions of our family, and we work hard to make sure they feel that way,” says Mrs. Vega. “The hands-on, personalized service we provide really sets us apart.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Magna Shutters

COMPANY CONTACT
Service AREA

the Bay Area

SERVICES PERFORMED

Custom Window Covering Design & Installation
Plantation Shutters
Blinds, Shades & Sheers
Motorization Systems (Home Automation)

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Magna Shutters

A recent window covering installation project by Magna Shutters

Company Profile

Magna Shutters designs and installs window coverings for residential and commercial clients throughout Santa Clara County. The company’s Santa Clara facility carries a wide variety of plantation shutters, shades and blinds made by industry-leading manufacturers, and it also offers motorization systems that allow homeowners to control their window treatments from their smartphones or tablets.

Sales & Operations Manager Sandra Vega says Magna Shutters’ ability to customize its products to fit windows and doors of all shapes and sizes has been a crucial aspect of its success. “When Miguel [Vega, owner] started this company, his goal was to create a niche for people who appreciate high-end craftsmanship, and that’s exactly what we’ve done. We’re passionate about creating quality window coverings that beautify our customers’ homes and last a lifetime.”

Magna Shutters prioritizes the comfort of its clients in all aspects of its operations, from constant communication throughout the purchasing process to requiring every Home Improvement Sales and factory certified installer to pass a comprehensive background check. “Our customers are like extensions of our family, and we work hard to make sure they feel that way,” says Mrs. Vega. “The hands-on, personalized service we provide really sets us apart.”

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Company Philosophy

“We understand that window coverings are a big investment, so we focus on getting every client the best possible product for their budget. By listening closely to their ideas and determining what would be functional for their particular lifestyles, we’re able to match our customers with products that perfectly meet their needs.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for window covering companies that have earned the prestigious Diamond Certified award. For Magna Shutters, the most effective way to keep customers happy is to make sure they get the best possible value for their money. “High-end window coverings are meant to last a lifetime, so we want our customers to feel like they’re getting the maximum value for their purchases,” affirms Sales & Operations Manager Sandra Vega. “By listening closely to their ideas, we can provide them with products that fit their lifestyles and beautify their homes for years.”

Magna Shutters has been designing and installing window coverings for residential and commercial clients throughout Santa Clara County since 2015. The company carries a wide variety of plantation shutters, shades and blinds at its Santa Clara facility (including products from industry leader Norman Window Fashions), and it also offers motorization systems that allow homeowners to use their smartphones or tablets to control their window treatments.

Unlike less experienced window covering companies that take a “one size fits all” approach to every job in an effort to maximize their workload volume, Magna Shutters takes the time to address each customer’s specific circumstances. “We understand that every home is different, so we take a consultative approach with our estimates,” says Mrs. Vega. “Once we learn a customer’s needs and preferences, we can match them with the right product for their specific situation.”

Another distinguishing feature of Magna Shutters is its streamlined service, which allows its technicians to handle every aspect of the window covering process from beginning to end. “We’re able to eliminate the middleman and provide a smoother, more pleasant customer experience,” explains Mrs. Vega. “Our hands-on, personalized service really sets us apart from our competition.”

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Industry Info

Innovative designs and technology have made today’s window covering products safer and more convenient to operate.

“There have been a lot of recent advancements in the way high-end window products are designed and manufactured,” says Sandra Vega, sales and operations manager of Magna Shutters in Santa Clara. “One of the biggest innovations is motorization, which allows homeowners to control their window treatments with their smartphones or tablets. Shutters and shades can be preset to open at a specific time each morning and close at a specific time in the afternoon. Of course, the homeowner can also override these presets and control individual shades, or manually adjust their shades as needed.”

Another area of innovation with window coverings is safety, particularly when it comes to blinds. “Safety is a big issue with blinds, as there have been many cases of children getting caught in the cords,” explains Mrs. Vega. “If you’re having new window coverings installed in your home, make sure the company discusses safety during the in-home estimate and recommends child-safe options where applicable.” Some window covering manufacturers are taking preemptive steps by providing child-safe products as a matter of course. “All of Norman Window Fashions’ shades and blinds are certified as safe for children,” says Mrs. Vega. “Many of these products are cord-free, while others have inner cords that are inaccessible or, at the very least, can’t create a hazardous loop.”

Mrs. Vega says California lawmakers are working on legislation that addresses child safety issues with window covering cords. “As far as I’m aware, in 2018, a new law is going into effect that will require all blinds or shades sold in California to have child-safe designs. This will be a big step forward for child-safety regulations in the window covering industry, as well as other manufacturing industries.”

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Frequently Asked Questions

Q: How much will my window coverings cost?
A: “That’s difficult to answer until we’ve seen your windows in person. Fortunately, we offer free estimates, and we’ll be happy to come to your house, assess your situation, and give you a specific price.”

Q: What’s your turnaround time on window covering projects?
A: “Our turnaround time depends on the vendor and the product. With local vendors, it’s usually two to four weeks, whereas products ordered through non-local manufacturers have a six- to eight-week turnaround. However, for an additional charge, you can get an express turnaround time of three weeks for many non-local products.”

Q: How long will it take to install my window coverings?
A: “Typically, we can have all window coverings installed within one day, depending on the size of the home or building. For example, it usually takes us five hours to install shutters in a home with 25 windows.”

Q: Can you install on the weekends?
A: “Yes, we’re available for weekend installations by appointment.”

Q: What types of materials are available for shutters?
A: “Shutters comes in wood, vinyl and manufactured wood, each of which has different price points. We’re happy to discuss these different options with you and show you samples.”

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SELECTED PHOTOS FROM Magna Shutters

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Miguel Vega

Expert CONTRIBUTOR PROFILE
  • Miguel Vega is owner of Magna Shutters, a Diamond Certified company. He can be reached at (408) 758-5660 or by email.

Miguel Vega: A Passion for Craftsmanship

By James Florence, Diamond Certified Resource Reporter

SANTA CLARA — After 30 years of creating custom window treatments, Miguel Vega still has a passion for the craftsmanship he was taught as a young man. “I attended a Mexican-Italian trade school where I learned about all sorts of trades, from plumbing and electrical to welding and carpentry,” he recounts. “It was quite an experience—six years of intensive training under Italian craftspeople with extremely high expectations. The field that intrigued me most was fine carpentry, especially designing and fabricating plantation shutters, which requires a lot of skill and precision.”

After graduating from trade school in 1991, Miguel continued to design and manufacture plantation shutters and other window treatments. Eventually, he decided to take his skills to a new locale. “In 1999, I moved from Mexico to the United States,” he says. “I was already a citizen—I was born in the U.S.—but until then I’d spent most of my time in Mexico. I took a job manufacturing and installing shutters for Home Depot. It was a good job and I did well, but I also longed for a chance to do more customized, artisan-style work. Eventually, I started my own business, which enabled me to do that.”

Today, as owner of Magna Shutters, Miguel says his favorite part of his job is creating unique and occasionally challenging designs. “I love to design and create amazing results for my clients. Every project is different, so there’s a lot of room for creativity and innovation. A lot of companies will walk away from a project that seems too difficult, but I always welcome a challenge.”

A resident of Santa Clara (where he lives with his wife and business partner, Sandra), Miguel likes to spend his free time staying active. “The only time I really relax is when I’m sleeping,” he laughs. “I do a lot of road biking and jogging. I also enjoy traveling. Sandra and I both love history, so we usually plan our trips around visiting historical sites.” Miguel also likes tinkering and creating in his shop. “Building is my passion, so when I’m not making shutters, I’m usually working on some other project. Just give me some tools—I’ll build anything!” Additionally, Miguel likes keeping up with his four grown children, all of whom are pursuing their own professional goals.

In regard to a professional philosophy, Miguel embraces the ethos of old world craftsmanship. “As the older generations pass away, the art of making shutters by hand is dying and being replaced by machine manufacturing,” he says. “While there’s nothing wrong with manufactured shutters, you miss out on the care and detail that comes with a human touch. That’s why I’m committed to preserving that old-world, craftsman approach, and I’ve built my business by serving customers who have high standards for quality and service.”

When asked the first thing he’d do if he were to retire tomorrow, Miguel says he would ensure his business is left in good hands. “I have so many things I still want to do, including more traveling and building my dream house. But my business is very important to me, so if I retired, I’d make certain it would continue to run with the same philosophy and practices I founded it upon.”

Ask Me Anything!

Q: What’s your favorite holiday?

A: The ones at the end of the year because they bring the whole family together.

Q: Do you collect anything?

A: Souvenirs from traveling.

Q: If you could travel to any country you haven’t yet visited, where would you go?

A: Scotland.

Q: Music or talk radio?

A: Music.

Q: Do you play any musical instruments?

A: I play the guitar.

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Expert articles
  • Benefits of Plantation Shutters

    SANTA CLARA — If you’re planning to replace the window treatments in your home, one option worth considering is plantation shutters. Plantation shutters provide many benefits, including:

    Durability

    Plantation shutters are designed to last more than 20 years, which is three or four times the expected lifespan of most window treatments.

    Minimal maintenance

    Plantation shutters don’t collect dust like fabric curtains and blinds, which makes them very easy to clean—all they need is an occasional wipe-down with a cloth.

    Energy efficiency

    When closed, plantation shutters create an insulating barrier that keeps heat in during the winter and out during the summer.

    Increased property value

    Unlike other window treatments, plantation shutters are considered a permanent fixture, which is why they can add to a home’s resale value.

    Different material options

    Plantation shutters are available in a variety of materials, including vinyl, composite and natural wood.

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Expert video tip
  • Video: Benefits of Plantation Shutters

    Complete Video Transcription:

    SANTA CLARA — Host, Sarah Rutan: If you’re looking for a window treatment that will provide a good value for your investment, consider the benefits of plantation shutters. Today we’re in Santa Clara with Diamond Certified Expert Contributor Miguel Vega of Magna Shutters to learn more.

    Diamond Certified Expert Contributor, Miguel Vega: If you’re looking for window treatments or to replace your window treatments, you should consider plantation shutters. Plantation shutters nowadays, they’re more affordable. And there’s different materials that they are made of. So, make your investment last. Shutters are meant to last over 20 years. So, they actually last three or four times more than any other window treatment. They’re energy-efficient, and they look amazing. It’s adding elegance to your home. So, you should consider shutters, also, because they add value to your property.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON Magna Shutters
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 29 VERIFIED CUSTOMERS i
Magna Shutters : Average 9.9 out of 10 based on 29 unique customer surveys of customer satisfaction.

Hope F.

VERIFIED Magna Shutters CUSTOMER

1 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and efficient.

They get the job done.

Tony G.

VERIFIED Magna Shutters CUSTOMER

2 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very informative and helped me through the process. They educated me on the difference of the quality of the product.

They were always very informative. The details were very impressive and flexible.

Anthony R.

VERIFIED Magna Shutters CUSTOMER

3 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality, and they are master craftsmen, just very honest people.

Great communication skills and high quality products

Enedina A.

VERIFIED Magna Shutters CUSTOMER

4 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I referred them to others.

Miguel, the consultant, was very informative.

Julie A.

VERIFIED Magna Shutters CUSTOMER

5 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and courteous

That they are courteous and professional

Cindy C.

VERIFIED Magna Shutters CUSTOMER

6 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very happy that they came and did all the measuring for me.

Just that they did the measuring

Dan D.

VERIFIED Magna Shutters CUSTOMER

7 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, he and his wife

I have had other companies come out and they couldn't put shutters on the windows by my door. The first time Magna came out they said no problem. He was able to do the windows and they look beautiful.

Kate G.

VERIFIED Magna Shutters CUSTOMER

8 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honest, detail oriented and perfectionist

They came across as real people.

Radha M.

VERIFIED Magna Shutters CUSTOMER

9 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, quality work and professionalism.

Their professionalism and they gave us information on how to take care of the shutters, do's and don'ts.

Debbi M.

VERIFIED Magna Shutters CUSTOMER

10 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are meticulous, clean and have good insight into their product.

How personable they are and they take the time so it's perfect.

Dan O.

VERIFIED Magna Shutters CUSTOMER

11 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

Totally professional and explained everything, they are trustworthy and I highly recommend.

Everything explained happened exactly like promised, no surprises.

Emil P.

VERIFIED Magna Shutters CUSTOMER

12 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are perfectionists.

They were easy to work with, they are a husband and wife team.

Jill P.

VERIFIED Magna Shutters CUSTOMER

13 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very responsive, passionate and care about customer service

I loved their customer service and the end product.

Maria R.

VERIFIED Magna Shutters CUSTOMER

14 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Good customer service and quality

Glenn R.

VERIFIED Magna Shutters CUSTOMER

15 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

If a friend needed blinds, I would recommend them.

The personality of the installers, they were nice people that you feel good supporting.

Carol S.

VERIFIED Magna Shutters CUSTOMER

16 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very pleased with their professionalism.

Their willingness to please

Dustin S.

VERIFIED Magna Shutters CUSTOMER

17 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, clean and reasonably priced.

The installation went well and the product is good.

Jennifer T.

VERIFIED Magna Shutters CUSTOMER

18 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I tell them that they remind me of Disney. They meet your expectations and they are a pleasure to do business with.

They are punctual, friendly and professional. The product is great and they are great to work with.

Amy Z.

VERIFIED Magna Shutters CUSTOMER

19 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great company that did a great job and very friendly

Like I said above

Chris M.

VERIFIED Magna Shutters CUSTOMER

20 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

Please do not use them because I want them all to myself.

I can trust that they will get the job done and done correctly.

Read All 29 Survey Responses at Ratings View