Diamond Certified Company Report

Madden Door & Sons, Inc.

Diamond Certified Company Report

Madden Door & Sons, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i

Dominic F.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very straightforward, honest, and they do what they say they are going to do.

They have excellent customer service, and they dignify the product. They were right on time. The office people and the people answering the phones were very courteous and professional.

Dolly M.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I never do Yelp reviews, but I wrote a Yelp review for them, because they walked me though the problem over the phone. They came out, and they really didn't try to replace the motor. They figured out what was wrong with the motor and fixed it very efficiently and cost-effectively. They told me what to do to keep up my garage door in good working order. I would just highly recommend them.

They are really knowledgeable, and they don't really try to sell you anything that you don't need.

Joshua M.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

We bought a house with 30-year old original Madden door that was installed by Scott's dad. He came out and was so incredibly helpful. He knew exactly what we wanted based on my descriptions. Everything was flawless and was a much lower cost than anyone else.

I liked that it is a family business. Something felt good about using the same company that put in the original doors, and honestly, I felt like they delivered an awesome experience. I was thrilled from beginning to end.

Read All 325 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Scott O’Neill, Sales Director

Madden Door & Sons, Inc. has been providing quality garage door systems for customers in Contra Costa, Alameda and Solano Counties and beyond since 1977. Scott O’Neill has worked with his father, Kevin Madden, since 1986 and continues to promote the work ethics and values on which Madden Door was founded.

Madden Door & Sons offers a wide variety of garage door sizes, colors and materials. Door panel and window options make the possibilities almost endless, says Mr. O’Neill, but if a customer can’t find exactly what they want, Scott can custom-design a garage door to complement their home’s style.

Mr. O’Neill invites potential clients to visit the company’s showroom or view its website to see examples of its work. “Most of our clients are surprised at the number of choices they have and how affordable a quality automatic garage door can be,” he says.

Madden Door & Sons also repairs and services both “flip up” and “roll up” doors. It carries most parts in its service trucks, so doors can be fixed on the spot.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Madden Door & Sons, Inc.

Locations

Contra Costa County
Alameda County
Solano County

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SERVICES PERFORMED

Garage Doors & Openers
Custom Doors
Repair & Service

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Madden Door & Sons, Inc.

Madden Door & Sons installs garage door systems in a variety of styles.

Company Profile

Madden Door & Sons, Inc. has been providing quality garage door systems for customers in Contra Costa, Alameda and Solano Counties and beyond since 1977. Scott O’Neill has worked with his father, Kevin Madden, since 1986 and continues to promote the work ethics and values on which Madden Door was founded.

Madden Door & Sons offers a wide variety of garage door sizes, colors and materials. Door panel and window options make the possibilities almost endless, says Mr. O’Neill, but if a customer can’t find exactly what they want, Scott can custom-design a garage door to complement their home’s style.

Mr. O’Neill invites potential clients to visit the company’s showroom or view its website to see examples of its work. “Most of our clients are surprised at the number of choices they have and how affordable a quality automatic garage door can be,” he says.

Madden Door & Sons also repairs and services both “flip up” and “roll up” doors. It carries most parts in its service trucks, so doors can be fixed on the spot.

Read moreRead Less
Company Philosophy

“We’ve been Diamond Certified since 2007, and we continue to offer ‘Prudence to Purpose’ for every customer we serve. We’ll advise on what truly serves each customer the best, which is how we continue to earn future recommendations and Diamond Certified for 11 continuous years—something no other garage door company has accomplished in our local market!”

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Comparative Summary

Staying true to its business model of providing consistently excellent service for its customers is the bottom line for Madden Door & Sons, Inc. “We’ve worked very hard to achieve our status in the community,” says Scott O’Neill, the company’s sales director and son of owner Kevin Madden. “It would be impossible for us to build our business on our model unless we fulfill our promises.”

Madden Door & Sons prides itself on being a master dealer, which means it carries almost any garage door brand that’s available on the market. “Many manufacturers want our business because they know we have unparalleled access to products,” says Mr. O’Neill. “That’s also important in helping customers find the right product for their needs and wants. We have brand access across the board.”

As a result, the company’s work isn’t tailored to the limitations of products or suppliers. There’s a large selection from which to choose–from basic steel doors to custom carriage house doors. “We have every possible product you could ask for,” says Mr. O’Neill.

Potential customers can visit the company’s website at www.maddendoor.com and see the different products that are available. “You can also submit a photo of your home, and we’ll offer you virtual design assistance,” says Mr. O’Neill. “Our website is there to help serve our clients, but it’s certainly not there to supplant us. We’re only a phone call or in-person visit away.”

Attention to detail is very important to the professionals at Madden Door & Sons, says Mr. O’Neil. It uses non-rusting, galvanized, stainless steel screws that are fastened to allow for easy adjustment in the future. Its installation technicians are highly-experienced, insured and paid a rate that’s commensurate to that of a professional tradesperson. “These assurances provide our clients with a guarantee of superior installation,” says Mr. O’Neill. “After all, if a door’s installed better, it’s going to run better and last longer.”

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Industry Info

When purchasing a new garage door, quality service and honest pricing dictate a good experience. Like many trades, the garage door industry is comprised of people with varying levels of skill and experience. “You have to watch out for shortcut work,” cautions Scott O’Neill, sales director at Martinez-based Madden Door & Sons, Inc. “With the economy the way it’s been recently, many bad business practices have cropped up in the marketplace.”

Mr. O’Neill advises customers to assess the real value of a purchase before committing to anything. In other words, customers should think about what they’re getting for the money they’re spending, as opposed to only looking at the price. “You may be dealing with someone who just wants to sell something out of the back of their truck—someone who doesn’t even have a place of business.”

To be on the safe side, it’s always a good idea to hire someone who has an established reputation and a permanent address you can actually visit, even if they also conduct business online. The value of a “brick and mortar” business is that clients can actually go there and see the products they’re buying. If there’s ever a problem or issue, they have a place to go to resolve it. Don’t risk doing business with a company that may disappear on you. “Many companies in our industry don’t have a place of business and only operate with a cell phone,” says Mr. O’Neil. “It’s very important to steer clear of those.”

Always make sure the company you’re hiring is licensed and bonded. You can go to the California State License Board’s website (www.cslb.ca.gov) and enter the license number of a prospective contractor to validate their history and status. While you’re online, it would be advantageous to check the Diamond Certified website to see if the company is certified there.

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Frequently Asked Questions

Q: What type of garage door would be good for me?

A: We’ll assist you in your decision by asking questions about what you need, what kind of style you like, what your budget is, and so forth. We’ll look at your answers and come up with something that best serves your specific application.

Q: If I want a garage door installed, what’s the lead time?

A: Depending on the product selected, our average turnaround time for installation can be anywhere from one week to three weeks.

Q: I’m thinking about getting a steel garage door. Does it need to be insulated?

A: The steel doors we carry are insulated with bonded polyurethane, which adds strength enhancement to what’s otherwise pretty thin steel. All steel garage doors today are very thin-gauged, and the manufacturers are the ones who decide what to disclose regarding the gauge. Unfortunately, there’s no third-party verification, which means customers have to trust the steel is as strong as the manufacturer claims it is.

Q: What kind of garage door operator should I have?

A: That depends on the type of door you choose. We’ll discuss every aspect with you and come up with an appropriate recommendation based on your needs and wants.

Q: What kind of warranty do you offer?

A: You’ll have a one-year warranty on parts and labor from the date of installation, as well as extended manufacturers’ warranties. If there’s ever an issue with a manufacturer’s warranty, we’ll work directly on your behalf to ensure you get a fair and equitable resolution.

Q: Are carriage garage doors worth the price?

A: Absolutely. Carriage doors can greatly improve the appearance of a home and dramatically enhance its value. Recently, we were hired by a realtor to install a new carriage door at a home that had been on the market for four months. After the new carriage door was installed, the house sold that same week for more than the asking price. It obviously improved the curb appeal, because it’s the first thing you see on the front of the house.

Q: I have a garage door that needs repairing, but it was originally installed by another company. Can you fix it?

A: Yes. We do repair work on a wide variety of doors and openers, even those that weren’t purchased from us. We have access to many hard-to-get parts, so if a model is still being made—or if the parts are available—we can solve the problem. If not, we can appropriately advise alternate solutions.

Q: Do you offer any incentives or specials?

A: Yes. You can visit our website and find deals you couldn’t get otherwise. We have a “specials” page for doors, garage door openers and service.

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SELECTED PHOTOS FROM Madden Door & Sons, Inc.

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Scott O'Neill

Expert CONTRIBUTOR PROFILE
  • Scott O’Neill is sales director at Madden Door & Sons, Inc., a Diamond Certified company since 2007. He can be reached at (925) 335-6946 or email.

Scott O’Neill: Raising the Bar

By James Florence, Diamond Certified Resource Reporter

MMARTINEZ – Scott O’Neill has been involved with his stepfather’s garage door company since he was a young man, but when he returned to the family business after graduating from college, he assumed it would be a temporary layover before he embarked on a new career path. However, upon taking over management of the company’s sales division, he discovered his marketing degree might be best applied at home. “I realized there was a lot of room for the company to improve, not only in terms of profits but also in our approaches to sales and service,” he explains. “I recommended a complete overhaul of our sales strategy, which shifted our focus from volume to quality.”

Scott’s recommendations soon proved beneficial for both the business and its customers. “We developed a new customer service model around serving the needs of individuals while adhering to the larger goals of the community,” he says. “We also changed the way we sold our garage door systems to reflect ‘prudence to purpose,’ which takes into account how each product functions within a client’s home as a whole.” Today, customers of Madden Door & Sons, Inc. continue to profit from Scott’s extensive expertise.

Having resided in the Bay Area for most of his life, Scott says while he appreciates characteristic attributes like temperate weather and diverse topography, it’s the people that make it such a great place to live. “The Bay Area is an amazing melting pot of people from all over the world, and it’s inspiring to see how we’re all able to live and do business together.” Scott says the Bay Area also provides an ideal setting for his other occupation. “I’m actually a performing musician. I sing and play guitar and keyboards, both in my own band and in others. It’s a true passion for me, and I really enjoy it.”

In his career, Scott says he often invokes a particular quote that has stuck with him throughout his life. “Someone once told me, ‘We’re all responsible, even if we’re not to blame.’ Everyone has some degree of collective responsibility, and I think that applies to how I approach my vocation. Historically, this industry has been driven by shortcut approaches rather than by serving and satisfying customers, but we all have a responsibility to do what’s right for others.”

When asked what he’d do if he could retire tomorrow, Scott says he would continue to spread his ethos and methodology with the aim of further improving the garage door industry. “I currently write for a national publication with the sole intention of raising the bar of sales professionalism in the garage door trade. In addition, I serve in a consulting capacity to help other businesses improve their operations and customer service. If I was to retire tomorrow, I’d probably continue to contribute my knowledge in these capacities.”

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Expert articles
  • How to Fix a Garage Door That Won’t Close

    MARTINEZ — The most common call garage door technicians get is from homeowners whose doors inexplicably won’t close. Fortunately, this common problem often has a simple solution and rarely requires the assistance of a professional.

    When a garage door won’t close, it’s usually due to an issue with its safety sensors. Located on either side of the door just a few inches off the ground, safety sensors stop the garage door from closing when something gets in its path, which helps prevent damage and bodily injury. Safety sensors function by transmitting a signal between each other. When something interrupts this signal, the garage door will cease to function properly.

    This signal interruption can result from a couple of potential causes. The first is if there’s an obstruction blocking the safety sensors’ signal transmission. Almost anything can be an obstruction, including your own body. However, while most are obvious, one that often goes undetected is spider webbing, which can be surprisingly effective at disrupting a signal. That’s why it’s a good idea to periodically check for spider webs and brush around your door’s safety sensors. As an added measure, you can use a Q-tip to wipe off the sensors’ lenses. Never use a hose to clean the areas around the sensors.

    The other potential cause of signal interruption is if the safety sensors’ lenses (sometimes called “eyes”) are out of alignment. Typically, this is signified by a blinking indicator light on one of the sensors (only one of them has this light). To fix this issue, readjust one of the sensors by loosening the adhering wing nut and repositioning it. Once properly aligned with the opposite sensor, the indicator light will remain solid. If the light continues to blink, go to the other side and readjust the opposite sensor until you achieve proper alignment.

    If your garage door still won’t close after addressing these two potential causes, there may be a larger underlying issue that requires a professional’s insight. However, this doesn’t change the fact that you still need to close your garage door, which you can do by using one of two methods. The first (and easiest) is to employ the security override. Most garage doors have a built-in override for the safety sensors that can be engaged by pressing a button mounted to the wall. However, in order for it to work, you have to hold the button down until the door is fully closed—if you release it prematurely, the door will open back up.

    The other way to close your garage door is by using the emergency release (the red cord that’s hanging from the motor rail). Once it’s disconnected from the motor, this cord allows you to manually operate your door, which is a useful feature in the event of a malfunction or power outage. However, be careful—if your door is in the “up” position, it could come crashing down when disconnected from the motor, so take full precautions before taking this route. Once your garage door is closed, contact a professional to come out and look at the problem.

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Expert video tip
  • Video: Garage Door Problems and Solutions

    Complete Video Transcription:

    MARTINEZ — Host, Sarah Rutan: If your garage door is not working properly, it might be a spring or sensor issue. So, today we’re in Martinez with Diamond Certified Expert Contributor Scott O’Neill of Madden Door & Sons to learn what to check for if your garage door won’t open or close.

    Diamond Certified Expert Contributor, Scott O’Neill: So, we get a lot of calls about garage doors where the garage door won’t open and one way you can check that is if you look up above the garage door where the springs are, you’ll want to see if there is a separation in the springs. Usually a definitive gap on an inch or so indicates that you have a broken spring. If that’s the case, consult a professional and get that garage door repaired by a professional.

    But today’s focus is about garage doors that won’t close. Most of the time, it’s a problem with the safety sensors at the bottom of the garage door. Namely, with every garage door opener, you have a pair of infrared safety sensors on either side of the door, typically located between four and six inches off the ground, The safety sensors need to be in alignment at all times and need to be able to see each other, much like a pair of cameras. If they don’t see each other, the door won’t close. Sometimes it may be that the sensors are blocked, there might be a spider web on the sensor itself, it could be that the sensor is just out of alignment.

    Here is a case where an infrared sensor is out and you can tell there is spider webs around, the light is blinking, lots of reasons can cause this. Make sure it is clear of spider webs. You can loosen the wing nut an re-align the sensor so that it sees the opposite side sensor across the garage door opening and when the lights on solid, you know you have proper alignment. This light will only be on one sensor so it does not mean that only this sensor is out of alignment. If you have tried this on this side, go to the other and try it there as well until this light comes on solid.

    Do not spray a hose inside your garage to clean it out near the sensors or you can damage them. But, remember the key component, you’ll always know it’s a sensor issue when the door does not want to close. Check those first.

    Host, Sarah Rutan: To learn more from local, top-rated companies visit us Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: “My Garage Door Won’t Close!”

    Complete Video Transcription:

    MARTINEZ — Host, Sarah Rutan: If your garage door suddenly refuses to close, don’t worry—there are a couple of solutions to this problem. To learn more, we’re in Martinez with Ray Hefner of Madden Door & Sons, speaking on behalf of Diamond Certified Expert Contributor Scott O’Neill.

    Ray Hefner: Yeah, we’re going to do a word about our garage door safety centers today. It’s probably the number 1 call that we receive, is people leaving the house and they can’t get the garage door to close. Usually, it’s something as simple as the safety centers down at the bottom on either side of the garage door. If for any reason one center cannot read the other center, the garage door opener behaves like something is in the way. So, as a safety precaution, it’s not going to close down, as a protection for small animals, items, or especially children and people.

    So, what we can do here is we can take and adjust this wingnut. And what that’s going to allow us to do here is to line this up, giving us a solid light here. That tells us that the centers are aligned. Once we get there, we can tighten this and make sure that everything is set up. But once we’re down here, we want to take the moment, clean off some of these spider webs and cobwebs. You can get a Q-tip to kind of wipe off the lens if you need to. Make sure that everything around here is clear and nothing’s going to obstruct it in the future.

    Now, I’m sure you’re asking, “If the garage door won’t close, how do I get it to close?” There’s 2 ways. The easiest way, most manufacturers have a built-in, basically a security override for the garage door sensors. And what that is, is a button that’s mounted to the wall. You want to press and hold that button down. Typically, if it’s a safety center issue, the garage door’s going to close as long as you’re holding that button down. If you release the button before it reaches full close, it’s going to open back up. So, that does 2 things. It allows you to close the garage door. But it also tells us immediately that it is definitely a safety center issue. The other way is, there is a release cord on your garage door opener that you pull down. It releases the garage door and allows you to open and close the door by hand.

    Host, Sarah Rutan: To learn more from local, top rated companies visit us Diamond Certified Expert Reports at experts.diamondcertified.org.

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Madden Door & Sons, Inc. WEBSITE AND EXTERNAL FEED
  • Madden Door & Sons, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Madden Door & Sons, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i
Madden Door & Sons, Inc. : Average 9.4 out of 10 based on 325 unique customer surveys of customer satisfaction.

Dominic F.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very straightforward, honest, and they do what they say they are going to do.

They have excellent customer service, and they dignify the product. They were right on time. The office people and the people answering the phones were very courteous and professional.

Dolly M.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I never do Yelp reviews, but I wrote a Yelp review for them, because they walked me though the problem over the phone. They came out, and they really didn't try to replace the motor. They figured out what was wrong with the motor and fixed it very efficiently and cost-effectively. They told me what to do to keep up my garage door in good working order. I would just highly recommend them.

They are really knowledgeable, and they don't really try to sell you anything that you don't need.

Joshua M.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

We bought a house with 30-year old original Madden door that was installed by Scott's dad. He came out and was so incredibly helpful. He knew exactly what we wanted based on my descriptions. Everything was flawless and was a much lower cost than anyone else.

I liked that it is a family business. Something felt good about using the same company that put in the original doors, and honestly, I felt like they delivered an awesome experience. I was thrilled from beginning to end.

Don T.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

4 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good company to work with

0thing

Janis L.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

5 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a family owned business and easy to work with.

0thing

Dale .

VERIFIED Madden Door & Sons, Inc. CUSTOMER

6 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

We got the best price and they paid attention to all the details.

The service and the attention to detail

Joyce C.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

7 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is easy to trust them.

It is the trust. They are very accommodating.

Joe R.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

8 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would have to say, it is the quality of the workmanship and their responsiveness.

They do good quality work. They were k0wledgeable about their products and procedures.

Jeffery J.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

9 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

0thing

Tim M.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

10 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, dependable and they do great work.

I like the quality of their product and the professional nature of the company.

Tim T.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

11 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent service and quality

I really like that they say they can get the job done and follow through exactly to the specifications that were laid out in the consultation process.

Ed W.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

12 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

It's their follow through and the woman in the office was great.

Kim C.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

13 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Prompt, professional and courteous

I like the design options and the onsite visit.

Tony S.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

14 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them. They provide a good value.

They are very efficient.

Bennie H.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

15 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I told them that they did a really good job.

Very professional

Philip S.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

16 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very k0wledgeable.

They were really helpful about our system due to the age. They told us that the one that we had was still good and that it would last for a few more years.

John C.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

17 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good service

0thing

Russ S.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

18 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are a great company

The quality

Sam D.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

19 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very considerate, and they do what they say.

0 pressure sales

Mike S.

VERIFIED Madden Door & Sons, Inc. CUSTOMER

20 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner, Scott, was really helpful about the entire process. Kris, the person, they sent out after I talked to him was just as professional.

Overall everything that they promised was done very well.

Read All 325 Survey Responses at Ratings View