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Luxurati – California Auto Body & Repair & Smog

Diamond Certified Company Report

Luxurati – California Auto Body & Repair & Smog

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 59 VERIFIED CUSTOMERS i

Phillip D.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

1 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great, no problems, just took a little longer than expected, other than that they were great.

They are very friendly. It has a mom-and-pop type of feel, and he treated me like a friend.

Stephanie G.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

2 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ilya was excellent, he knew what he was doing, was efficient, quick, and very nice. I would definitely recommend them and I normally don't do surveys but because I was very satisfied I decided to.

Their efficiency, I could tell he knew what he was doing. I hardly had to wait and I really appreciated that.

Joanna R.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

3 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are doing a fantastic job. I recommend them to a number of people and everyone who has used them are so happy. The car doesn't sit in the shop for months and months.

They are fast, reliable, and the quality of work is outstanding.

Read All 59 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ilya Rosenthal, Manager

Luxurati - California Auto Body & Repair & Smog provides a complete range of repair services for all types of vehicles at its San Mateo facility. As a full-service auto shop, the company has the training and equipment to handle everything from body work to general repairs and maintenance, and it also offers free diagnostics for the convenience of its customers.

Manager Ilya Rosenthal credits much of Luxurati’s success to its ability to solve a wide variety of vehicle problems under one roof. “The fact that we’re trained in both body work and general repairs is very convenient for our customers,” he affirms. “Whether they need smog checks or complete engine overhauls, they know they can leave their cars with us and we’ll be able to help.”

Luxurati takes a meticulous approach to quality control to ensure each customer receives the best possible value. “We double check all our work before we consider the job complete, and we never return a customer’s car until it’s 100 percent ready,” says Mr. Rosenthal. “We believe the key to customer satisfaction is going above and beyond what is expected of us, so that’s exactly what we do.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Luxurati – California Auto Body & Repair & Smog

COMPANY CONTACT
Locations

San Mateo County

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SERVICES PERFORMED

Auto Body Repair
Frame Straightening
Auto Repair & Maintenance
Smog Checks
Electrical System Repair
Transmission & Clutch Service

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Luxurati – California Auto Body & Repair & Smog

A look inside Luxurati’s repair garage

Company Profile

Luxurati - California Auto Body & Repair & Smog provides a complete range of repair services for all types of vehicles at its San Mateo facility. As a full-service auto shop, the company has the training and equipment to handle everything from body work to general repairs and maintenance, and it also offers free diagnostics for the convenience of its customers.

Manager Ilya Rosenthal credits much of Luxurati’s success to its ability to solve a wide variety of vehicle problems under one roof. “The fact that we’re trained in both body work and general repairs is very convenient for our customers,” he affirms. “Whether they need smog checks or complete engine overhauls, they know they can leave their cars with us and we’ll be able to help.”

Luxurati takes a meticulous approach to quality control to ensure each customer receives the best possible value. “We double check all our work before we consider the job complete, and we never return a customer’s car until it’s 100 percent ready,” says Mr. Rosenthal. “We believe the key to customer satisfaction is going above and beyond what is expected of us, so that’s exactly what we do.”

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Company Philosophy

“Our goal is simple: provide our customers with high-quality auto body and repair services that help them get them back on the road as quickly as possible. We’ve developed a positive reputation based on the quality of our work, and that remains our primary concern on every job, regardless of its size.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto shops that have earned the prestigious Diamond Certified award. For Luxurati – California Auto Body & Repair & Smog, keeping customers satisfied comes down to providing two things: quality work and honest service. “As a small, family-owned shop, quality and honesty are our bread and butter,” says Manager Ilya Rosenthal. “We don’t have salesmen who try to upsell customers or insurance companies filling our pockets—we’re just a working family trying to help other families get back on the road for a reasonable price.”

Luxurati has been repairing and maintaining all types of vehicles at its San Mateo facility since 2010. The company has the training and equipment to handle everything from minor and major body work to general repairs and maintenance, and it also offers free diagnostics for its customers’ convenience.

Unlike less experienced auto shops that lack the technicians or equipment to offer a variety of services, Luxurati utilizes its wide-ranging expertise to provide custom repairs for specific vehicle needs. “When part of a car is damaged, most shops will either replace it or throw it away, but with our capabilities, we can actually repair it,” explains Mr. Rosenthal. “This is especially helpful for owners of older and unique vehicles, which tend to have hard-to-find or very expensive parts.”

Another distinguishing attribute of Luxurati is its comprehensive approach to quality control throughout each step of the auto repair process, including providing the hands-on expertise of Mr. Rosenthal himself. “I personally check every car to make sure all the lines are straight and the paint color matches all the way around,” he affirms. “If I don’t like what I see, I make sure it gets corrected before the customer sees it.”

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Industry Info

Take care of your car’s finish to prevent its paint from oxidizing.

When a car is overexposed to sunlight, weather and other outdoor elements, oxidation is the ugly and damaging result. Vehicles have protective layers of clear coat on their paint, and when those layers wear away, the paint underneath is exposed to oxygen, which can cause it to break down and become discolored. If large areas of your car’s paint become oxidized, the only way to fix the situation is to repaint the entire vehicle. A body shop can repair small areas of oxidation, but no rust laminate or scratch remover will be enough to take out large areas.

To prevent your vehicle’s paint from oxidizing, consider the following tips:

  • Wash your car regularly—it’ll help preserve the integrity of its wax and clear coat layers, which protect the paint underneath.
  • Wax your car after washing it to provide a protective barrier that shields the paint from rain and oxygen, which are major contributing factors of oxidation.
  • Immediately repair chips, scrapes, scratches, dings and other compromised areas of your car’s finish. These areas can let in moisture and oxygen, causing rust and oxidization.
  • Have an auto body shop apply a polymer sealant to your vehicle. This sealant won’t wash away over time like wax, so it can guard against oxidation more effectively.
  • Park your car in a garage whenever possible. If this isn’t possible, invest in a car cover to protect your car’s finish from sunlight, rain, wind, dust and dirt.
  • Take your car to an auto body shop if you notice areas of the paint that are becoming discolored or oxidized. The shop may be able to repair and protect these areas before more damage occurs.
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Frequently Asked Questions
Q: How long will it take to fix my car?
A: “That’s a hard question to answer because there are a lot of variables with auto body repair. First of all, if there’s an insurance claim involved, the insurance company will need to perform their own inspection of the vehicle prior to the repair, so it depends on how long it takes for them to respond. Also, when it comes to collision damage, we can’t see everything until we take apart the car, at which point more work may be required. Because of these variables, even seemingly minor damage can take several days or even a couple of weeks to be repaired.”
 
Q: What kinds of cars do you service?
A: “We work on all types of cars, from European to Japanese to American. It doesn’t matter what kind of car you have—whether it’s a BMW or a Honda, we’ll work on it and charge you the same as any other customer.”
 
Q: How can I make an appointment?
A: “You can either call us directly or make an appointment via our website.”
 
Q: I have a limited repair budget. Can you help me with affordable options?
A: “If you’re paying out of pocket, we can give you different options such as new or used parts. Whatever you need done, if money is an issue, we can find the least expensive way to take care of it for you.”
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SELECTED PHOTOS FROM Luxurati – California Auto Body & Repair & Smog

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ilya Rosenthal

Expert CONTRIBUTOR PROFILE

Ilya Rosenthal: Speaking the Language

By James Florence, Diamond Certified Resource Reporter

SAN MATEO — When Ilya Rosenthal first immigrated to the United States, he wasn’t yet fluent in English, but he had no problem speaking the language of auto repair. “I came to the U.S. from Russia in 1989, when I was 20 years old,” he remembers. “I’d previously worked at an auto body shop and wanted to stay in the field, so I took a job at a gas station. I didn’t speak much English, but I knew cars, so it wasn’t long before I was promoted from pumping gas to working in the service garage.”

Eventually, Ilya opened his own auto repair shop, but that was just the beginning of his professional development. “After I’d been running my shop for a while, my customers told me I should do body work, too. I thought, ‘Why not?’ and started taking auto body classes. Later, I added smog inspections, and now we’re one of the few automotive shops that handle repairs, body work, and smog.”

Today, as manager of Luxurati – California Auto Body & Repair & Smog, Ilya says his favorite part of his job is taking care of his customers. “I get a lot of satisfaction from fixing my customers’ car problems and getting them back on the road. It’s very important to me that my customers leave happy, so I always make sure that happens.”

A resident of San Mateo (where he lives with his wife, Elena), Ilya cites the city’s central proximity as a benefit for his business. “One good thing about operating out of San Mateo is we get customers all the way from San Jose to San Francisco. We used to be in San Jose, but we moved here eight years ago and it has continued to go very well for us.”

Outside of work, Ilya enjoys spending time with family. “We’re very family-oriented people,” he affirms. “Most of my family is here in the Bay Area, including my parents, my sister and my older children, most of whom have moved out and are living on their own. We’re always getting together for birthdays and holidays.” Additionally, when the opportunity arises, Ilya enjoys fishing. “I don’t have a lot of time for fishing these days, but whenever I get a chance, I enjoy getting out on the water and baiting my hook for some halibut.”

In regard to his professional career, Ilya believes that success in business depends on a combination of honesty and knowledge. “When it comes to serving customers, honesty is number one, but it’s also important to do the job right,” he explains. “That’s why I make sure everyone who works for me has the right skills and knowledge but also cares about our customers and puts their interests first.”

When asked the first thing he’d do if he were to retire tomorrow, Ilya says he’d pass his shop to his employees. “If I had enough money, I would leave my business to the guys who work for me. Some of them have been with me for more than 20 years, so there’s a lot of loyalty there, and giving them my shop would be a way to show my appreciation for their years of service and partnership.”
Ask Me Anything!
Q: Are you an early bird or a night owl?
A: Both—I like to stay up late and wake up early.

Q: What’s your favorite holiday?
A: New Year’s Day. It’s the biggest holiday in Russia.

Q: Coffee or tea?
A: Tea.

Q: Do you collect anything?
A: Miniature car models.

Q: What’s your favorite snack?
A: Ice cream.

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Expert articles
  • A Simple Way to Eliminate Car Odors

    SAN MATEO — From pets to smoke and even fast food, odors can be surprisingly hard to remove from a car’s interior. However, before you take your vehicle to a professional cleaner, you should first try a simple DIY remedy: coffee beans.

    It’s well-known that coffee has a potent aroma, but not everyone realizes it actually possesses deodorizing powers. In fact, coffee is so good at neutralizing odors that department store perfume counters keep jars of coffee beans on hand for customers to cleanse their aural palettes in between samples. This same faculty enables coffee to absorb and remove odors from your car’s interior. Simply place an open jar of coffee beans in your car and leave it there for seven days. By the end of the week, your odor issue should be gone.

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Expert video tip
  • Video: An Easy Way to Remove Car Odors

    Complete Video Transcription:

    SAN MATEO — Host, Sarah Rutan: If you’ve been battling a stubborn odor inside your car, you’ll want to know about a simple DIY solution. Today we’re in San Mateo with Diamond Certified Expert Contributor Ilya Rosenthal of Luxurati – California Auto Body & Repair & Smog to learn more.

    Diamond Certified Expert Contributor, Ilya Rosenthal: Hi. I’d like to give you a very simple tip. One time my car was smelling of dogs and smoke, and one friend came in and gave me this tip and I’ve used it since then. You take a jar and you put coffee beans, and you leave it in the car for about one week and I guarantee after one week the smell of the cigarettes and the smell of the dog will be gone. They absorb everything.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Luxurati – California Auto Body & Repair & Smog WEBSITE AND EXTERNAL FEED
  • Luxurati – California Auto Body & Repair & Smog SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.luxuratiauto.com
Diamond Certified RATINGS ON Luxurati – California Auto Body & Repair & Smog
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 59 VERIFIED CUSTOMERS i
Luxurati – California Auto Body & Repair & Smog : Average 9.3 out of 10 based on 59 unique customer surveys of customer satisfaction.

Phillip D.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

1 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great, no problems, just took a little longer than expected, other than that they were great.

They are very friendly. It has a mom-and-pop type of feel, and he treated me like a friend.

Stephanie G.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

2 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ilya was excellent, he knew what he was doing, was efficient, quick, and very nice. I would definitely recommend them and I normally don't do surveys but because I was very satisfied I decided to.

Their efficiency, I could tell he knew what he was doing. I hardly had to wait and I really appreciated that.

Joanna R.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

3 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are doing a fantastic job. I recommend them to a number of people and everyone who has used them are so happy. The car doesn't sit in the shop for months and months.

They are fast, reliable, and the quality of work is outstanding.

Maxim M.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

4 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

Probably the best quality work I've seen done by a body shop.

The end result of the job, I'm overall satisfied.

Andrei M.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

5 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is definitely worth going there.

They were very efficient.

Robert T.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

6 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They knew my insurance very well and were able to get me new parts rather than refurbished.

They knew my insurance very well and were able to get me new parts rather than refurbished.

J. B.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

7 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and efficient.

Convenient for me, in the big picture they do what they are supposed to and they offered suggestions.

Jeff B.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

8 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very proactive with the clients they are working with. I noticed they go the extra mile and I appreciate that. They are very professional with the way they handle things.

Their customer service, Ilya was very easy to get along with and very entertaining. I would definitely tell others to go use them. He made me feel very comfortable with the service he was providing and gave me the assurance that my car was going to be okay.

Michael M.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

9 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

A good place to go for your auto body and mechanic needs

The fact that they only do what is necessary, sometimes other mechanics will have you do things that are not necessary, these guys tell you what's needed and what's not.

Chandan S.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

10 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's good.

They know a lot.

Oleksandr K.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

11 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful, have a good price, and do a good job on my car.

The quality of the service, and the information they give you as they do the work.

Boris L.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

12 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to a friend.

The work they do is okay.

Cheryl B.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

13 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very quick and friendly.

How friendly they are, everything was great.

Carina M.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

14 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful. I had many questions and they provided answers. I believe when I was there, I had a car accident. They were able to help me get in contact with a rental car and dealt with all the insurance information so I didn't have to deal with it as much.

Their customer service

Luigi T.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

15 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I got my car slogged there and their customer service was really good. He asked if I needed any additional help. It was quick, efficient, and he got me on the road quickly. I was in a hurry.

They made me feel comfortable. They were really good.

Boris K.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

16 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to others.

They have good communication.

Lubov V.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

17 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say the service is good and they handle everything. There was no stress and they communicated directly with the insurance company. It was good.

I am a woman. I am not an expert on cars, but everything was done perfectly well. There were no problems afterwards with my car. I think they do a really good job.

Ahmad S.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

18 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go there.

They are honest and very good. It was a good experience. They are excellent.

Yelena K.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

19 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They are honest and the pricing.

Klara B.

VERIFIED Luxurati – California Auto Body & Repair & Smog CUSTOMER

20 of 59

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They do an excellent job.

The quality of the work, two times they have worked on my car and each time I got my car back it felt like I was driving a new car.

Read All 59 Survey Responses at Ratings View