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Diamond Certified Company Report

Lei Luo, D.D.S. Family & Implant Dentistry

Diamond Certified Company Report

Lei Luo, D.D.S. Family & Implant Dentistry

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 66 VERIFIED CUSTOMERS i

Shirley B.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

1 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked them. I didn't have any problems, they knew exactly what needed to be done, and got me out quickly.

They seem to understand that people have schedules, they know that people don't have all day to be at the dentist, and they work hard to make sure you are not there all day.

Lori T.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

2 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is awesome, pain free, super nice and super competent. He really listens to you.

Dr. Luo is very kind.

Mark W.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

3 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is an excellent doctor and I have referred my wife and many friends to him.

He is a very good doctor and super good at implants.

Read All 66 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dr. Lei Luo, President

Lei Luo, D.D.S. Family & Implant Dentistry provides general dentistry services for all types of patients (including children) at its San Bruno facility. The practice has the training and equipment to handle everything from routine cleanings and checkups to specialized work like root canal and gum disease treatments, and it also offers a complete range of dental implant services to patients who want to replace missing or extracted teeth.

Dr. Luo and his employees prioritize communication throughout every step of the dental process, from explaining each patient’s options before work begins to following up with them after their treatment has been completed. “We also hold daily, weekly and monthly meetings to make sure we’re giving our patients the highest levels of quality,” he adds. “Everything we do is designed to ensure they receive the most comprehensive care available.”

Lei Luo, D.D.S. Family & Implant Dentistry has been named one of America’s Top Dentists by the Consumers’ Research Council of America for the past nine years, an honor Dr. Luo attributes to the practice’s patient-oriented approach to dentistry, especially when it comes to implant work. “Dental implants change people’s lives in a significant way, so we love being able to give our patients new smiles and improve their oral health. They really appreciate how hard we work to provide them with satisfactory service.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Lei Luo, D.D.S. Family & Implant Dentistry

COMPANY CONTACT
Locations

The Bay Area

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SERVICES PERFORMED

General Dentistry
Dental Implant Treatment
Traditional & Clear Braces
Veneers
Teeth Whitening

BRANDS Supported
  • Invisalign

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Lei Luo, D.D.S. Family & Implant Dentistry

A look inside Lei Luo, D.D.S. Family & Implant Dentistry’s San Bruno facility

Company Profile

Lei Luo, D.D.S. Family & Implant Dentistry provides general dentistry services for all types of patients (including children) at its San Bruno facility. The practice has the training and equipment to handle everything from routine cleanings and checkups to specialized work like root canal and gum disease treatments, and it also offers a complete range of dental implant services to patients who want to replace missing or extracted teeth.

Dr. Luo and his employees prioritize communication throughout every step of the dental process, from explaining each patient’s options before work begins to following up with them after their treatment has been completed. “We also hold daily, weekly and monthly meetings to make sure we’re giving our patients the highest levels of quality,” he adds. “Everything we do is designed to ensure they receive the most comprehensive care available.”

Lei Luo, D.D.S. Family & Implant Dentistry has been named one of America’s Top Dentists by the Consumers’ Research Council of America for the past nine years, an honor Dr. Luo attributes to the practice’s patient-oriented approach to dentistry, especially when it comes to implant work. “Dental implants change people’s lives in a significant way, so we love being able to give our patients new smiles and improve their oral health. They really appreciate how hard we work to provide them with satisfactory service.”

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Company Philosophy

“Our patients are our most important asset, so we focus on providing them with the best possible dental service and developing long-lasting, trusting relationships with them. We take great satisfaction in helping every patient achieve and maintain their optimal oral health.”

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Comparative Summary

Maintaining patient satisfaction is a crucial aspect of any health care provider, but it’s even more important for dental practices that have earned the prestigious Diamond Certified award. For Lei Luo, D.D.S. Family & Implant Dentistry, the key to keeping patients satisfied is simple: focus on providing them with the most comprehensive dental care available. “Patient satisfaction is our main concern and the key factor in our practice,” affirms Dr. Luo. “People choose us because of the differences they see in our service, expertise and technology.”

Dr. Luo and his staff have been providing general dentistry services for all types of patients (including children) at their San Bruno facility since 2005. They have the capabilities to handle everything from routine cleanings and checkups to specialized work like root canal and gum disease treatments, and they also offer a variety of dental implant services to patients who want to replace missing or extracted teeth.

Unlike less experienced dental practices that lack certain training and equipment and have to limit their array of services as a result, Lei Luo, D.D.S. Family & Implant Dentistry can provide everything its patients need under one roof. “Our patients really appreciate that we can provide them and their families with one-stop service,” says Dr. Luo. “We take great satisfaction in helping them achieve and maintain their optimal oral health.”

Another distinguishing attribute of Lei Luo, D.D.S. Family & Implant Dentistry is its commitment to ensuring quality control for every patient and procedure. “We hold daily and weekly meetings where we review the quality of care we provide,” explains Dr. Luo. “We also call patients after their treatments to follow up with them, and we keep working in every area to provide them with the best possible dental care.”

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Industry Info

Dental implants can improve your smile and quality of life.

In the past, the only options to replace missing teeth were dental bridges and dentures. Today, dental implants are a popular and effective replacement for missing teeth. With dental implants, dentists install artificial teeth onto metal posts that are surgically implanted into the patient’s jawbone. Over time, the implants fuse into the bone and become sturdy and permanent. While bridges and dentures are removable and can shift even when the wearer wants them to stay in place, dental implants give patients a sense of security and confidence.

Here are some of the physical and mental benefits of dental implants:

Eat better. Missing teeth make eating harder, and dentures and bridges are often uncomfortable to wear while eating. Chewing can be hard, and sticky or crunchy foods can be problematic. Because dental implants work like natural teeth, eating becomes easier.

Talk better. Dentures and bridges can slip and shift, which can cause wearers to slur, mumble or talk differently. Because dental implants fuse with the jawbone, they’re permanently affixed and never slip.

Look better. Dental implants are made to look, feel and function like real teeth. They can be shaped and colored to match your existing teeth, so no one needs to know they aren’t real. And they’re built to last for years—even a lifetime—with good care.

Better self-esteem. Your smile says a lot about you, but missing or damaged teeth can be an embarrassment. Dental implants improve the look and function of your smile.

Oral health you can smile about. Dental implants don’t require other healthy teeth to be removed to make room like some bridges do, so you can keep your natural teeth. Additionally, teeth implants are easier to care for because they can be flossed, brushed and treated like natural teeth.

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Frequently Asked Questions

Q: What types of dental implant treatments do you offer?
A: We use implant posts in crowns to replace missing teeth and restore patients’ dental function.

Q: Is dental implant treatment painful?
A: Most treatments aren’t painful because there aren’t many nerves in the jawbone. In the case of a major treatment, you may have some pain for a few days, but it’ll subside quickly.

Q: How quickly can you perform a dental implant treatment?
A: We can do one-day treatments. We’ll remove all of the bad teeth and place the implants at the same time. We provide a fixed denture at that time so you can leave the office with a new smile. We can also do crowns and veneers in one day so you don’t have to walk around with a temporary crown.

Q: Do you offer payment plans?
A: Yes, we have no-interest payment plans that range from six months to one year. We also accept credit cards.

Q: Do you use state-of-the-art technology?
A: We have a 3-D x-ray imaging system that provides us with x-rays of the jawbone and the entire mouth, which we use to determine bone quality and make more accurate diagnoses.

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SELECTED PHOTOS FROM Lei Luo, D.D.S. Family & Implant Dentistry

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dr. Lei Luo

Expert CONTRIBUTOR PROFILE
  • Dr. Lei Luo is president of Lei Luo, D.D.S. Family & Implant Dentistry, a Diamond Certified practice. He can be reached at (650) 525-4186 or by email.

Dr. Lei Luo: Dental Migration

By James Florence, Diamond Certified Resource Reporter

SAN BRUNO — When Dr. Lei Luo came to the United States to learn about new techniques in dentistry, he hadn’t planned on becoming a permanent resident, but that’s exactly what happened. “I began my dentistry career in China in the early 1980s,” he recounts. “I originally got into dentistry on the advice of my father, who was a doctor. He thought it would be a good profession for me to pursue, especially since dentists were in high demand. In 1996, after practicing for more than a decade, I wanted to increase my skills and knowledge, so I came to the U.S. to learn about oral surgery and dental implants. I really liked the state of the dental industry here, and eventually I decided to stay. I officially began practicing dentistry in the Bay Area in 2003 and have been here ever since.”

Today, Dr. Luo says his favorite part of his job is bringing relief to patients with tooth pain. “It’s amazing what a quick difference you can make for a patient who’s experiencing discomfort. One minute, they’re doubled over in pain; the next, they’re smiling with relief. It’s very satisfying to provide that for a patient.”

A resident of the San Francisco Peninsula, Dr. Luo spends his time outside of work on a variety of pastimes. “I enjoy spending time with my kids, Nina and Willie,” he says. “I also like watching sports, going to concerts at the San Francisco Opera House and fellowshipping with friends at church.”

In regard to his professional career, Dr. Luo says it’s all about his patients. “First and foremost, I’m dedicated to improving my patients’ quality of life. It’s very rewarding to have a positive impact on the lives of others. There’s nothing better than seeing a smile come to a patient’s face after their problem has been resolved.”

When asked the first thing he’d do if he were to retire tomorrow, Dr. Luo says he’d book a trip. “I plan to do a lot of traveling in retirement. The first stop would be Paris to visit all the museums there. I’ve actually been there a couple of times already, but I haven’t had a chance to do that. I’d also like to visit some other areas of Europe, as well as travel through some regions of China I’ve never seen before.”

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Expert articles
  • Dental Implant Advantages

    SAN BRUNO — When it comes to replacing missing teeth, the most popular method in use today is dental implants. Essentially, a dental implant is an artificial tooth fastened onto a metal post that’s surgically implanted into the patient’s jawbone. Due to the sophistication of this modern method, implants offer several advantages over tooth replacement solutions like dentures and bridges.

    Dentures are removable prosthetics that have been used for years to supplement missing teeth. However, dentures are notorious for coming loose, shifting around in the mouth and being uncomfortable. Additionally, denture wearers commonly experience difficulty with chewing food. Bridges, on the other hand, are fixed prosthetics installed across the gaps created by missing teeth. While they’re a step up from dentures, their main drawback is they often require the removal of additional teeth for installation.

    Dental implants resolve many of the problems and inconveniences posed by dentures and bridges. First of all, since they’re fixed, they won’t come loose like dentures do, and since they function just like natural teeth, they make eating much easier. Also, dental implants don’t require any additional teeth to be removed for installation. Overall, dental implants provide a combination of looks and functionality that gives patients a greater sense of security and self-confidence.

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Expert video tip
  • Video: Dental Implant Advantages

    Complete Video Transcription:

    SAN BRUNO — Host, Sarah Rutan: When it comes to replacing missing teeth, dental implants are an advantageous option. Today we’re in San Bruno with Diamond Certified Expert Contributor Dr. Lei Luo of Lei Luo, D.D.S. Family & Implant Dentistry to learn more.

    Diamond Certified Expert Contributor, Dr. Lei Luo: I would like to talk something about dental implants. And compared to traditional treatment to replace missing teeth, such as a denture, such as a bridge, the dental implant has very good advantages. And with a denture, the patients really don’t feel comfortable. And they cannot chew food well. And for the bridge, yes, it’s fixed. But we have to sacrifice the patient – no more teeth.

    And with dental implants, we don’t have to have the patient have no more teeth. And the patient will have fixed teeth or fixed bridge. And so, they can chew food very well, just like normal teeth. And also for a dentures patient and for traditional dentures, it’s not stable. And the patient absolutely cannot chew food very well. And with implants supported, fixed, the denture, absolutely. The patient will have very good chewing function restored and will have a high-quality social life.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Lei Luo, D.D.S. Family & Implant Dentistry WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Lei Luo, D.D.S. Family & Implant Dentistry
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 66 VERIFIED CUSTOMERS i
Lei Luo, D.D.S. Family & Implant Dentistry : Average 9.2 out of 10 based on 66 unique customer surveys of customer satisfaction.

Shirley B.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

1 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked them. I didn't have any problems, they knew exactly what needed to be done, and got me out quickly.

They seem to understand that people have schedules, they know that people don't have all day to be at the dentist, and they work hard to make sure you are not there all day.

Lori T.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

2 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is awesome, pain free, super nice and super competent. He really listens to you.

Dr. Luo is very kind.

Mark W.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

3 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is an excellent doctor and I have referred my wife and many friends to him.

He is a very good doctor and super good at implants.

Bethel A.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

4 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

My daughter loved him. They had ended up moving buildings sometime back, and they have always done great for us.

He's just an overall good dentist.

Victoria A.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

5 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have given others his name, his beautiful attitude is great, he is a very caring doctor.

very friendly, honest, and very flexible, he tries to manage the problem even if you don't have enough money for the services.

Sean B.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

6 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were okay. I went in for a pretty bad problem, and ended up getting an extraction.

It was painless.

Cecil B.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

7 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were okay. It was a routine check up, very standard.

It was a quick appointment.

Cecel

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

8 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

The appointment was for my daughter, they were really friendly, and put her fear and anxiousness to ease. They are very good.

They were very kid friendly.

Christine W.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

9 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is honest.

His treatment is pretty good.

Jose R.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

10 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

Send them there right away.

I like everything.

Grace W.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

11 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have referred several people to him. I was very satisfied.

He's willing to answer any questions I have.

Han Y.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

12 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is patient and he has good expertise and a lot of experience.

I like his patience.

Meena S.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

13 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go to him.

I like the kind of work that he does.

William L.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

14 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know.

His friendliness

Josephine M.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

15 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is a good dentist and he is thorough.

He cares and he is thorough and he does a good check-up.

Chan L.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

16 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is a nice doctor and I would refer my friends to him.

He is nice and very patient and he is very knowledgeable.

Jack C.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

17 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend him.

He is one of the best dentists in the Bay Area. I have used him several times. He is very knowledgeable.

Sheng Q.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

18 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is awesome.

He is very patient and nice and he definitely knows what he is doing as a dentist.

Devika S.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

19 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is one of the best.

He is very pleasant and I have had him for so long.

Kenneth Y.

VERIFIED Lei Luo, D.D.S. Family & Implant Dentistry CUSTOMER

20 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is good and trustworthy.

He gets the job done and he gets me covered quickly.

Read All 66 Survey Responses at Ratings View