Diamond Certified Company Report

Laural Landscapes, Inc.

Diamond Certified Company Report

Laural Landscapes, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 11 VERIFIED CUSTOMERS i

Audrey F.

VERIFIED Laural Landscapes, Inc. CUSTOMER

1 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked Laural. She was conscientious about the environment, and I liked her energy and everything about her. Her focus was really good in terms of Green gardening.

I really liked her, and I would work with her again.

David P.

VERIFIED Laural Landscapes, Inc. CUSTOMER

2 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

She is knowledgeable, helpful, and enthusiastic.

She has a good sense of design.

Evelyn K.

VERIFIED Laural Landscapes, Inc. CUSTOMER

3 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, and they cleaned up. It looks good, and they finished it in the time they said they would.

They came when they said they would, and they did what they said they would do. They cleaned up, and it was a nice, neat job.

Read All 11 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Laural Roaldson, Chief Organic Officer

Laural Landscapes, Inc. provides landscape design, installation, and maintenance services for residential and commercial clients in Contra Costa and Alameda Counties. The company’s wide-ranging capabilities include everything from aesthetic pruning and seasonal planting to irrigation analysis and rainwater harvesting, and owner Laural Roaldson can also accompany customers to local nurseries and rock yards and help them choose plants and boulders that are best suited for their landscapes.

Ms. Roaldson says her deep connection to the natural world allows her to create detail-rich landscapes that fulfill her clients’ needs while maintaining a balance with the environment. “I don’t impose my views on our customers—I listen closely to their ideas and help them bring those visions to their landscapes. Ultimately, my goal is to design each garden space based on who the client is and who they want to be in the world.”

Laural Landscapes exclusively uses organic procedures and products that are designed to attract and sustain wildlife pollinators like bees and butterflies, which Ms. Roaldson says gives customers extra peace of mind. “As ‘wildlife gardeners,’ our mission is to optimize the health of everything in our clients’ environments. They know we’re going to provide solutions that benefit their landscapes for the long term.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Laural Landscapes, Inc.

COMPANY CONTACT
Service AREA

Contra Costa County

SERVICES PERFORMED

Landscape Design, Installation and Maintenance
Aesthetic Pruning
Wildlife Gardening
Decks and Pergolas
Pathways and Patios of Flagstone, Brick, Paver, and Decomposed Granite
Rainwater Gardens and Harvesting
Seasonal Planting
Irrigation Analysis, Repairs and Installation
Mulching

BRANDS Supported
  • Dr. Earth

  • Lilly Miller

  • Rincon-Vitova Insectaries

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Laural Landscapes, Inc.

Company Profile

Laural Landscapes, Inc. provides landscape design, installation, and maintenance services for residential and commercial clients in Contra Costa and Alameda Counties. The company’s wide-ranging capabilities include everything from aesthetic pruning and seasonal planting to irrigation analysis and rainwater harvesting, and owner Laural Roaldson can also accompany customers to local nurseries and rock yards and help them choose plants and boulders that are best suited for their landscapes.

Ms. Roaldson says her deep connection to the natural world allows her to create detail-rich landscapes that fulfill her clients’ needs while maintaining a balance with the environment. “I don’t impose my views on our customers—I listen closely to their ideas and help them bring those visions to their landscapes. Ultimately, my goal is to design each garden space based on who the client is and who they want to be in the world.”

Laural Landscapes exclusively uses organic procedures and products that are designed to attract and sustain wildlife pollinators like bees and butterflies, which Ms. Roaldson says gives customers extra peace of mind. “As ‘wildlife gardeners,’ our mission is to optimize the health of everything in our clients’ environments. They know we’re going to provide solutions that benefit their landscapes for the long term.”

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Company Philosophy

"Our goal on every project is to create a space of health and oneness–not just for the land, but for the people who live there as well. We strive to balance each client's environment by creating a landscape design that maximizes their use and enjoyment of their space."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for landscape contractors that have earned the prestigious Diamond Certified award. For Laural Landscapes, Inc., the best way to ensure customer satisfaction is to cultivate positive, long-lasting relationships with its clientele. “The way we treat our customers really sets us apart,” says owner Laural Roaldson. “By being courteous and listening closely to their concerns, we’re able to make sure everyone is on the same page and produce results that meet and exceed their expectations.”

Laural Landscapes has been providing landscape design, installation, and maintenance services for residential and commercial clients in Contra Costa and Alameda Counties since 1988. The company has the training and equipment to handle everything from aesthetic pruning and seasonal planting to irrigation analysis and rainwater harvesting, and it can also help clients choose plants from local nurseries.

Unlike landscaping companies whose owners are passive participants in their clients’ projects, Laural Landscapes provides every job with the hands-on expertise of Ms. Roaldson herself. “I spend more time onsite than most contractors,” she affirms. “I’ve found that being immersed in a landscaping project helps me guide the process more effectively and achieve the best possible results. Also, our clients really appreciate that I’m always available if they have questions or input.”

Another distinguishing attribute of Laural Landscapes is its organic, health-conscious approach to the landscaping process. “We’re big believers in doing things organically,” confirms Ms. Roaldson. “We avoid any products that contain man-made chemicals, including fertilizers, and we make sure everything that goes into a client’s landscape is completely natural.”

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Industry Info

When it comes to fertilizing the plants on your property, consider the benefits of going organic. There are plenty of commercial chemical products available for enhancing the growth of plants and trees, but according to Laural Roaldson, owner of Laural Landscapes, Inc. in Walnut Creek, using such means can lead to unwanted complications. “When you use a commercial fertilizer, you’re creating an artificial condition,” she explains. “Basically, you’re forcing the plant to do something it wouldn’t naturally do, which often causes an unsustainable rate of growth. Also, it’s going to attract harmful insects like aphids and whiteflies that want to take advantage of this rapid growth. So, now you have a pest infestation that you wouldn’t have to deal with if you just allowed the plant to grow naturally.”

By causing such problems, Ms. Roaldson says artificial fertilizers can add up to a considerable expense. “If you use chemical fertilizers, you’ll often end up spending more in the long run than if the organic route was taken. With chemicals, you pay on the front end when you buy the product, but then you also have to put additional time and money into maintenance and dealing with pests, so it’s a lose-lose situation.”

Rather than using artificial means, Ms. Roaldson suggests a natural alternative that promotes growth without creating an unnatural condition. “One beneficial technique for plant health is using ‘mycorrhizae,’ which are microscopic organisms that form a symbiotic relationship between a plant and the beneficial fungi that attach themselves to the plant’s root system,” she explains. “It’s a completely natural occurrence, and the mycorrhizae act as an extension of the roots to absorb nutrition and water more efficiently. This organic enhancement sets up the plant for success without increasing its susceptibility to problems like pest infestation.”

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Frequently Asked Questions

Q: Do you use weed block to control weeds?

A: No. Weed block isn’t a good long-term solution—it starts disintegrating within two years, at which point you have to deal with weeds and the residual plastic. Instead, we recommend sheet mulching once a year, which is a more natural way to curtail weed growth.

Q: Can you help me select plants that are safe for my kids and/or pets?

A: Yes, we’ll avoid installing any plants that could be toxic to children or animals if ingested. If you want a certain plant that’s been deemed unsafe, we can help you find a comparable variety that doesn’t pose a risk.

Q: Can you work with my existing plants?

A: Absolutely. Working with existing plants is a great way to save money on your landscaping project. If necessary, we can relocate plants to other areas of your yard to fit the new design.

Q: How can I keep deer out of my garden?

A: The two best options are installing a deer fence or applying something to the plants that gives off a terrible odor. Since you’ll have to live with the latter option, we usually recommend installing a permanent or temporary deer fence.

Q: Can you provide a water-wise alternative to a conventional lawn?

A: Yes, we can install a ground cover that offers the same aesthetic qualities as a traditional lawn but requires a lot less water.

Q: Can you design my garden to attract beneficial animals and insects?

A: Yes. We can install plants that attract the wildlife you want to have around, such as birds and pollinators like bees, butterflies, and hummingbirds.

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SELECTED PHOTOS FROM Laural Landscapes, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Laural Roaldson

Expert CONTRIBUTOR PROFILE
  • Laural Roaldson is a 22-year veteran of the landscaping industry and owner of Laural Landscapes, Inc., a Diamond Certified company. She can be reached at (925) 350-6444 or by email.

Laural Roaldson: Wilderness Calling

By James Florence, Diamond Certified Resource Reporter

WALNUT CREEK — While it took some time for Laural Roaldson to realize her true calling, it was nevertheless something she’d known all along in her heart. “I grew up in the woods of Virginia, and I’ve always felt at home amidst nature,” she says. “Early in adulthood, I got a job in the corporate sector, but over time, I felt a growing sense of disconnectedness. Eventually, I left to pursue a career in landscaping.” Years later, Laural launched a second foray into the corporate world, only to find the same results as before. “I felt so unfulfilled; it was like the universe was telling me, ‘No, you don’t belong here.’ I knew I had to get back to what made me happy, so I decided to return to the landscaping industry for good.”

Today, as owner of Laural Landscapes, Inc., Laural says her favorite part of her job is the spiritual satisfaction she receives from cultivating the land. “When I’m focused on working with plants and figuring out what the land wants, I feel content…at peace. There’s a connection I experience with the Earth that grounds me and reminds me of who I am.”

Laural came to the Bay Area in 1998 and resides today in Concord. Outside of work, she engages in a variety of active and artistic pastimes. “I love performance art like live music and theater, but I like going to the movies, too,” she says. “I also enjoy music. I like to sing, and I’ve written a few songs.” Additionally, Laural enjoys activities like camping, swimming and spending time with her daughter, Amy, who is currently a business major at Cal Poly in San Luis Obispo.

In regard to her professional career, Laural believes landscape design should be a client-centered mode of expression. “When I design a landscape, I want to make sure it reflects the customer’s tastes and personality,” she explains. “In our increasingly fast-paced, detached culture, nature is an avenue for people to reconnect with themselves, which is why it’s crucial for your landscape to be representative of your self—a place where you can feel comfortable, relaxed and at home.”

When asked the first thing she’d do if she were to retire tomorrow, Laural says she’d take her wilderness calling to the next level. “I would buy a piece of land that was rich in flora and fauna and turn it into a wildlife sanctuary. Ideally, it would be a place where certain endangered species could be introduced and allowed to flourish.”

Ask Me Anything!

Q: If you could travel anywhere in the world, where would you go?
A: I’d like to go to South or Central America, just to see a rainforest in person.

Q: What’s your favorite kind of tree?
A: That’s a tough one, but I’d have to say the valley oak, just because of how big, old and enchanting they are.

Q: What’s your favorite thing to do on a rainy day?
A: Watch a movie…or the rain itself.

Q: What’s your favorite local restaurant?
A: Swagat Indian Cuisine in Concord.

Q: Do you collect anything?
A: Plants!

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Expert articles
  • 5 Considerations for Plant Selection

    WALNUT CREEK — One of the biggest challenges for any gardener is deciding which plants to install. Sifting through all the choices can be an overwhelming task, especially in the Bay Area, where the mild climate affords myriad planting possibilities. To simplify the selection process, utilize these five criteria:

    1. Purpose
    Do you want to grow food? Enhance your yard’s aesthetic value? Create a sight or sound barrier? Attract animals (or repel them)? Knowing your purpose will help you decide which plants will best fulfill it.

    2. Long-term growth
    When selecting a plant, be sure to consider its mature size. For example, a Coleonema may look cute as a seedling, but it’ll grow to three feet tall and six feet wide, so if you don’t want that large of a plant, pick something else.

    3. Seasonal behavior
    Is the plant evergreen or deciduous? If it’s the former, you’ll have something you can enjoy all year; if it’s the latter, it’ll be dormant for part of the year, so make sure this works for your overall design.

    4. Irrigation
    Consider a plant’s irrigation needs and how you’re going to fulfill them. How much water does it need? Will you use drip or spray irrigation, or another method? If you don’t have an adequate means of irrigating the plant (or simply don’t want to increase your water bill), you’re better off choosing a drought-tolerant succulent.

    5. Maintenance
    Find out how much maintenance a plant requires and decide how much time you’re willing to invest in it. Are you going to maintain it yourself or do you have a gardener who will do it for you?

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  • A Natural Way to Block Weeds

    WALNUT CREEK – There are a few ways to inhibit weed growth in your garden, but just like other areas of landscape cultivation, the best methods are organic. One such method is called sheet mulching, which effectively blocks weeds without relying on chemicals or synthetic materials.

    The first step of sheet mulching is to lay down cardboard, which will serve as your base. With each piece of cardboard, there should be at least a few inches of overlap (a foot is ideal) so as to leave no open seams where weeds can emerge. This cardboard base provides a couple of advantages: besides blocking weeds, the corrugation will attract worms, whose presence will help enrich the soil. Additionally, since cardboard naturally decomposes, you won’t have to deal with residual materials in the soil as you would with a fabric or polyethylene weed barrier.

    After your cardboard is in place, cover it with a layer of mulch (bark, wood chips or a similar organic material). Your mulch can be anywhere from 2 to 12 inches deep, with greater depths recommended where weeds are especially aggressive. Since the point of the mulch is to suffocate the weeds and cut them off from sunlight, deeper is always better.

    As a biodegradable, soil-enriching technique, sheet mulching is an ideal solution for blocking weeds. Keep in mind that since mulch decomposes over time, you’ll need to reapply it each season. However, since this is both easy and inexpensive, it’s well worth the effort.

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  • The Five D’s of Tree Pruning

    WALNUT CREEK – Knowing how to prune a tree is important, but it’s equally important to know what to prune. The simplest way to approach this is to look for branches that fall into one of the following categories: dead, dying, diseased, deranged or de-located. By remembering the five D’s, you’ll be able to prune for maximum tree health and beauty.

    While dead and dying branches are easy to recognize by their dark, dried-up appearance and texture, a diseased branch can be a little trickier to identify. For example, “fire blight” is a common disease that affects pome fruit trees (pear, quince and apple, among others) and is manifested by a burnt appearance on leaves and branches. In most cases, if a branch exhibits an unhealthy appearance (especially in contrast with the rest of the tree), it’s probably best to get rid of it.

    A “deranged” branch is merely an unsightly branch whose presence detracts from the aesthetic beauty of your tree. Lastly, a de-located branch is one that’s rubbing and crossing another branch. Over time, this continued contact can damage both branches by abrading the bark and leaving them more vulnerable to disease, so it’s best to eliminate any de-located branches you come across.

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Expert video tip
  • Video: 5 Considerations for Plant Selection

    Complete Video Transcription:

    WALNUT CREEK — Host, Sarah Rutan: When choosing plants to put in your garden, it’s helpful to have criteria on which to base your selection. Today we’re in Walnut Creek with Diamond Certified Expert Contributor Laural Roaldson of Laural Landscapes to learn more.

    Diamond Certified Expert Contributor Laural Roaldson: How do you decide what to plant? There are 5 things. The first thing is: What’s your end goal? Do you want this to be a barrier? Do you want it to be a screen? Do you want food? Do you want to attract animals? Do you want to repel them? Do you want it to be a sound barrier?

    The second thing is: What is the mature size of the plant? This darling coleonema is going to be 3 feet tall and 6 feet wide. So, where you plant it now might look cute, but then 2 years from now, nah, maybe not.

    The other thing is: Is this plant going to be evergreen or deciduous? What do you mean? “Evergreen” means it’s going to stay green. All year long you’ve got something to look at. Deciduous plants, these other ones, go away, or partially go away. They have a dormant period. So, you’re not going to see much.

    The fourth thing is: How are you going to irrigate these plants? Can you irrigate them? If you can’t, you need drought-tolerant succulents. If you can irrigate them, is it going to be Netafim? Is it going to be drip? Is it going to be spray? And how much water is that going to take? You’ve got to think about that.

    The fifth thing is maintenance. Who’s going to maintain it? Do you have time to maintain it? Are you going to get somebody else to maintain it? Is it a picky plant that they’ve got to know what they’re doing? Or is it a low-maintenance, easygoing plant? So, think about that, too.

    Those are the 5 things you want to think about when you’re deciding how to choose a plant.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: 5 Considerations for Plant Selection

    Complete Video Transcription:

    WALNUT CREEK — Host, Sarah Rutan: When choosing plants to put in your garden, it’s helpful to have criteria on which to base your selection. Today we’re in Walnut Creek with Diamond Certified Expert Contributor Laural Roaldson of Laural Landscapes to learn more.

    Diamond Certified Expert Contributor Laural Roaldson: How do you decide what to plant? There are 5 things. The first thing is: What’s your end goal? Do you want this to be a barrier? Do you want it to be a screen? Do you want food? Do you want to attract animals? Do you want to repel them? Do you want it to be a sound barrier?

    The second thing is: What is the mature size of the plant? This darling coleonema is going to be 3 feet tall and 6 feet wide. So, where you plant it now might look cute, but then 2 years from now, nah, maybe not.

    The other thing is: Is this plant going to be evergreen or deciduous? What do you mean? “Evergreen” means it’s going to stay green. All year long you’ve got something to look at. Deciduous plants, these other ones, go away, or partially go away. They have a dormant period. So, you’re not going to see much.

    The fourth thing is: How are you going to irrigate these plants? Can you irrigate them? If you can’t, you need drought-tolerant succulents. If you can irrigate them, is it going to be Netafim? Is it going to be drip? Is it going to be spray? And how much water is that going to take? You’ve got to think about that.

    The fifth thing is maintenance. Who’s going to maintain it? Do you have time to maintain it? Are you going to get somebody else to maintain it? Is it a picky plant that they’ve got to know what they’re doing? Or is it a low-maintenance, easygoing plant? So, think about that, too.

    Those are the 5 things you want to think about when you’re deciding how to choose a plant.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: 5 Considerations for Plant Selection

    Complete Video Transcription:

    WALNUT CREEK — Host, Sarah Rutan: When choosing plants to put in your garden, it’s helpful to have criteria on which to base your selection. Today we’re in Walnut Creek with Diamond Certified Expert Contributor Laural Roaldson of Laural Landscapes to learn more.

    Diamond Certified Expert Contributor Laural Roaldson: How do you decide what to plant? There are 5 things. The first thing is: What’s your end goal? Do you want this to be a barrier? Do you want it to be a screen? Do you want food? Do you want to attract animals? Do you want to repel them? Do you want it to be a sound barrier?

    The second thing is: What is the mature size of the plant? This darling coleonema is going to be 3 feet tall and 6 feet wide. So, where you plant it now might look cute, but then 2 years from now, nah, maybe not.

    The other thing is: Is this plant going to be evergreen or deciduous? What do you mean? “Evergreen” means it’s going to stay green. All year long you’ve got something to look at. Deciduous plants, these other ones, go away, or partially go away. They have a dormant period. So, you’re not going to see much.

    The fourth thing is: How are you going to irrigate these plants? Can you irrigate them? If you can’t, you need drought-tolerant succulents. If you can irrigate them, is it going to be Netafim? Is it going to be drip? Is it going to be spray? And how much water is that going to take? You’ve got to think about that.

    The fifth thing is maintenance. Who’s going to maintain it? Do you have time to maintain it? Are you going to get somebody else to maintain it? Is it a picky plant that they’ve got to know what they’re doing? Or is it a low-maintenance, easygoing plant? So, think about that, too.

    Those are the 5 things you want to think about when you’re deciding how to choose a plant.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
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Diamond Certified RATINGS ON Laural Landscapes, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 11 VERIFIED CUSTOMERS i
Laural Landscapes, Inc. : Average 9.0 out of 10 based on 11 unique customer surveys of customer satisfaction.

Audrey F.

VERIFIED Laural Landscapes, Inc. CUSTOMER

1 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked Laural. She was conscientious about the environment, and I liked her energy and everything about her. Her focus was really good in terms of Green gardening.

I really liked her, and I would work with her again.

David P.

VERIFIED Laural Landscapes, Inc. CUSTOMER

2 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

She is knowledgeable, helpful, and enthusiastic.

She has a good sense of design.

Evelyn K.

VERIFIED Laural Landscapes, Inc. CUSTOMER

3 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, and they cleaned up. It looks good, and they finished it in the time they said they would.

They came when they said they would, and they did what they said they would do. They cleaned up, and it was a nice, neat job.

Judy H.

VERIFIED Laural Landscapes, Inc. CUSTOMER

4 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

They give good service, and they know what they are doing as far as taking care of plants.

Her thorough knowledge

Josh A.

VERIFIED Laural Landscapes, Inc. CUSTOMER

5 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

Laural is very honest and does her best to satisfy what it is the customer is looking for.

She got the job done in a timely manner.

Michelle C.

VERIFIED Laural Landscapes, Inc. CUSTOMER

6 of 11

Quality 10
10 10
Loyalty Yes
CRITIQUE

Her crew is just the nicest, most polite, and cleanest guys. They are so friendly, and Laural knows that. I love them all.

How she worked with me. I sort of knew what I wanted, but I didn't know how to make it happen. She took my ideas and ran with them.

Randy C.

VERIFIED Laural Landscapes, Inc. CUSTOMER

7 of 11

Quality 9
9 10
Loyalty Yes
CRITIQUE

They understand the difference between native California plants and weeds.

They are pleasant and easy to work with.

Gregorio R.

VERIFIED Laural Landscapes, Inc. CUSTOMER

8 of 11

Quality 8
8 10
Loyalty No
CRITIQUE

I probably wouldn't tell a friend. I had a repair job done, not a landscape job.

I think Laural is wonderful.

Jeff I.

VERIFIED Laural Landscapes, Inc. CUSTOMER

9 of 11

Quality 8
8 10
Loyalty Yes
CRITIQUE

She is good, and she has comprehensive knowledge. She is responsive to communications.

Her responsiveness

Amy S.

VERIFIED Laural Landscapes, Inc. CUSTOMER

10 of 11

Quality 7
7 10
Loyalty Yes
CRITIQUE

Laural is very warm, very friendly, and always willing to work within my budget.

I like Laural, the owner. She's personable.

Jackson V.

VERIFIED Laural Landscapes, Inc. CUSTOMER

11 of 11

Quality 7
7 10
Loyalty No
CRITIQUE

She does not do good quality for the amount of money she charges. She is not so amazing to justify the amount of money she charges.

The lady is knowledgeable.

Read All 11 Survey Responses at Ratings View