Q: What’s the next step after I get an estimate?
A: It depends, because each insurance company has its own process. We can advise or counsel customers as they go through those steps.
Q: I’m worried about problems with my coverage or processing my claim. How can you help?
A: We can advise you on what to do, how to proceed and what to expect. We’ll make sure you get everything you deserve.
Q: How many estimates do I need?
A: One. We can handle any negotiations or follow-up with the insurance company.
Q: Will my car drive safely after the repairs?
A: We take great pride in repairing vehicles correctly. We can show you what’s been done to your vehicle and directly answer your concerns. We don’t just fix your car, we restore your confidence.
Q: What insurance companies do you work with?
A: We work with all major insurance companies.
Q: What type of warranty do you offer?
A: We’re proud to offer a lifetime warranty on repairs, which covers all workmanship and paint-related repairs. We use PPG’s Envirobase Paint with a High Solid Clear to protect body repairs from the sun’s rays and other threats to the finish.
Q: My insurance company is telling me I have to go to a certain shop. Do I?
A: No. Insurance companies sometimes direct work toward contracted shops because they have negotiated agreements with them. Legally, you have a choice to select the shop you want to repair your vehicle. Choose a repair facility you trust, regardless of what the insurance company tells you. Talk to its staff, take a tour and ask questions.
Q: Do you give free estimates?
A: Yes, and no appointment is required.
Read moreRead Less