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Kerr & Jones – Terra Firma Global Partners

Diamond Certified Company Report

Kerr & Jones – Terra Firma Global Partners

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CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 28 VERIFIED CUSTOMERS i

Beth K.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

1 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they were always there with the details. I had another Realtor six months prior and got no offers. I only had Kerr and Jones on board a couple of weeks and it went through. The staging and pictures made all the difference. They were also honest with me when the time came for me to lower my price.

I liked their availability and their honesty.

Caroline S.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

2 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was helpful, thorough, he went above and beyond, and even helped with inspection and after care. I felt like he was honest.

I liked his personality. He was down to earth and easy to talk to.

Jeffrey A.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

3 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. I would use them again.

They were great to work with remotely.

Read All 28 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Rob Jones and David Kerr, Realtors

David Kerr and Rob Jones work at Terra Firma Global Partners to help clients buy and sell all types of residential real estate (including vineyard properties) in Sonoma, Napa, and Northern Marin Counties. Mr. Kerr and Mr. Jones utilize their in-depth knowledge of the Bay Area to match clients with properties that meet their specific needs.

Mr. Kerr says he and Mr. Jones have been able to develop a loyal clientele base because they always prioritize the needs of buyers and sellers. “We work hard to find homes that best match our clients’ goals, which ultimately leads to relationships that are built on mutual trust. Once we know what they’re looking for, we go the extra mile—and then some—to help them achieve their goals.”

Mr. Kerr and Mr. Jones provide buyers and sellers with comprehensive information so they can further understand the details of their transactions. “We want every client to make the right decision for their situation, so it’s important for us to have great communication with them,” says Mr. Jones. “They really appreciate how dedicated we are to ensuring their satisfaction.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Kerr & Jones – Terra Firma Global Partners

COMPANY CONTACT
Service AREA

Sonoma County
Napa County
Northern Marin County

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SERVICES PERFORMED

Residential Real Estate Sales & Purchases
Vineyard Properties

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Kerr & Jones – Terra Firma Global Partners

Company Profile

David Kerr and Rob Jones work at Terra Firma Global Partners to help clients buy and sell all types of residential real estate (including vineyard properties) in Sonoma, Napa, and Northern Marin Counties. Mr. Kerr and Mr. Jones utilize their in-depth knowledge of the Bay Area to match clients with properties that meet their specific needs.

Mr. Kerr says he and Mr. Jones have been able to develop a loyal clientele base because they always prioritize the needs of buyers and sellers. “We work hard to find homes that best match our clients’ goals, which ultimately leads to relationships that are built on mutual trust. Once we know what they’re looking for, we go the extra mile—and then some—to help them achieve their goals.”

Mr. Kerr and Mr. Jones provide buyers and sellers with comprehensive information so they can further understand the details of their transactions. “We want every client to make the right decision for their situation, so it’s important for us to have great communication with them,” says Mr. Jones. “They really appreciate how dedicated we are to ensuring their satisfaction.”

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Company Philosophy

"We strive to maintain lifelong relationships with our clients, so we handle every step of the real estate process for them and give them what they need to succeed. By utilizing our industry expertise and attention to detail, we can ensure each client is completely satisfied at the end of their transaction."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any real estate professional, but it’s even more important for agents who have earned the prestigious Diamond Certified award. For David Kerr and Rob Jones, who work at Terra Firma Global Partners, keeping clients happy comes down to one thing: making it as easy as possible for them to buy and sell properties. “We’ve had clients tell us, ‘I’ve always heard this was hard, but you made it easy,'” says Mr. Jones. “We always put our clients first, which means we work according to their schedules and give them all the information they need to make decisions they’re comfortable with.”

Mr. Kerr and Mr. Jones have been helping clients buy and sell all types of residential real estate (including vineyard properties) for more than 17 years, first in the East Bay, and for the past seven years in Sonoma, Napa, and Northern Marin Counties. As long-term residents of the Bay Area, they utilize their comprehensive knowledge of the locale to match clients with homes that meet their specific needs.

Mr. Kerr and Mr. Jones utilize their partnership to support their clients throughout every phase of the real estate process. “Regardless of whether we’re working with a buyer or a seller, we’re there every step of the way,” says Mr. Kerr. “One of us will be the primary contact and the other will be the backup, so if one of us is busy and a particular property comes up, we can take the client to see it right away. Our clients really appreciate our ability to immediately take care of their needs.”

Mr. Kerr and Mr. Jones further differentiate themselves from their competition by utilizing their diverse backgrounds to help their clients get the best possible deals. “I have a background in the history of American domestic architecture and Rob spent many years working in finance, so we have a lot of knowledge that translates well to the real estate process,” says Mr. Kerr. “We’re able to look at the bigger picture of each transaction and find the best path to success.”

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Industry Info

If you’re planning to buy or sell a house, make sure you find an agent who can help you understand the details of your transaction. In a world full of technology, it can be tempting to think you can sidestep professional real estate services and do most of the work yourself. On the surface, it makes sense. “You can use online technology all day long, but if you don’t know what all that data means for your own search and the houses you’re looking at, it won’t do you any good,” cautions Rob Jones, a Sonoma-based real estate agent who works at Terra Firma Global Partners. “A good real estate agent needs to be smart enough to offer insight and context to help clients understand all of the data that’s in front of them.”

David Kerr, Mr. Jones’ partner, agrees. “Understanding the houses that you’re looking for is one thing, but there are a lot of other parts of real estate,” he says. “Purchase agreements, disclosures, title and escrow, and other steps have many details and requirements, and most people need help understanding and compiling that information.”

This is especially true for first-time buyers/sellers and out-of-state buyers. “What does it mean if the inspection comes back with problems?” asks Mr. Jones. “What loans are available and which is best for the property you’re buying? How does California real estate operate differently from other states? These are things your agent should explain to you. You shouldn’t feel alone during the sale or purchase process. Having a good real estate agent in your corner really helps the transaction go smoothly.”

Some people think they can save money by selling their homes themselves or buying a “For Sale by Owner” property, but Mr. Kerr disagrees. “It may seem like a savings at first, but most homeowners don’t know which forms to fill out, and most sellers don’t give disclosures that are required by law,” he explains. “If that happens, the buyers and sellers may need to hire an attorney to help them refile and amend the paperwork, so they end up spending more money.”

Rather than chance a mistake in such a major transaction, sellers and buyers are smart to hire an agent who can help them find properties that meet their needs, sort through the properties that are available, figure out financing and disclosures, and give them the assistance they need to protect their investments.

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Frequently Asked Questions

Q: Do you work individually or as a team?

A: We tend to work individually with buyers and together when we’re representing sellers. However, even with buyers, we’re both involved—one of us will be the primary contact and the other will be the backup. If one of us is busy and a particular property comes up, the other is able to take the client to see it right away.

Q: Do you work with out-of-state buyers?

A: Yes. We understand that when out-of-state buyers come to town, they’re on a fairly compressed schedule, so we take them to see as many properties as possible. We’ll spend an entire weekend or more touring homes and looking at options that meet their needs if that’s what works best for them.

Q: Do I pay you for buyer services?

A: Ninety-nine percent of the time, the seller pays compensation for the buyer’s agent through an agreement in the Multiple Listing Service, and there’s no charge to the buyer. On rare occasions, the seller will leave compensation of the buyer’s agent up to the buyer. If we encounter one of those situations, we’ll let you know up front so you can determine whether to pursue such a property.

Q: Can I cancel the contract and get my deposit back if I find something in the inspections?

A: Yes. Your inspection contingency protects you from any previously unknown conditions of the property or things like title issues. You may cancel the contract and have your deposit returned as long as your inspection contingency is in place.

Q: Where do I find inspectors?

A: We have a list of inspectors (home, pest, pool, land, specialist trades) who have consistently provided excellent service and results for our clients, and we’d be happy to recommend them to you. We review the list regularly and remove any inspectors who fall below our expected service levels. You’re free to select one of these recommendations or choose your own.

Q: What fees do I pay as a seller?

A: Sellers pay for their prorated share of property taxes for the period of time that they actually owned the property. Sellers also pay the county transfer tax (roughly $1.10 per thousand) and, when applicable, city transfer taxes in amounts that vary by municipality. Finally, sellers pay for the compensation to both their agent and the buyer’s agent for managing the sale.

Q: What happens if my house doesn’t appraise?

A: The Purchase Agreement allows buyers to cancel the contract with no risk to their deposit in the event that the appraisal comes in low. Buyers may also choose to try and negotiate with the seller to reduce the purchase price before deciding to cancel the contract. It’s important to remember that lenders agree to make loans on a percentage of the appraised value of the home, so if the appraisal comes in low and the seller doesn’t agree to a price reduction, the buyer will need to make up any difference between the loan amount and purchase price out of pocket. Generally, though, some agreement can be reached between the buyer and seller with a low appraisal.

Q: Who pays for the home warranty?

A: Either the buyer or seller pays for the home warranty. This is often shaped by market conditions, the condition of the property and the negotiating skills of the parties. In a sellers’ market, the buyer will most often pay for the home warranty; in a buyers’ market, it will be the seller.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM David Kerr

Expert CONTRIBUTOR PROFILE

David Kerr: A Window of Insight

By James Florence, Diamond Certified Resource Reporter

SONOMA — For David Kerr, it was a career in carpet cleaning that served as a window into the real estate field, where he’d later find his true professional calling. “I used to own a carpet cleaning company, during which time I did a lot of work for real estate agents,” he remembers. “This gave me some insight into how the industry worked and, in some cases, how hard it was for professionals in the field.”

Later, David sold his carpet cleaning company and went back to school, where he earned a degree in Art History. However, when he sought to re-enter the workforce, he had difficulty finding employment in his field of study. “Unfortunately, there wasn’t a lot of work available for someone with my expertise, so I decided to get my real estate license and take a job as an assistant for an Oakland real estate agent. After about six months, I went out on my own as an agent, started closing transactions and just flourished at it.”

A few years after establishing himself in the real estate field, David was joined by his longtime partner, Rob. “Rob and I have been together for 28 years, and he supported me while I was in school,” he explains. “He worked in the financial sector for a long time, but eventually he became so burned out with the corporate world that he decided to get his license and work with me. Today, we make a great team, each with varying strengths that complement one another.”

Today, David says his favorite part of his job is working with first-time buyers. “First-time buyers are really fun to work with because they’re totally new to the process, so there’s a lot of educating and hand-holding. It’s also extra fun handing the keys to a first-time buyer because it’s such an exciting, life-changing event for them.”

A resident of Sonoma, David expresses his appreciation for life and work in the North Bay. “When you consider the beauty and diversity of the Bay Area, it’s pretty incredible. It’s so nice to walk the streets and look out at the hills and pines, or just sit outside and have a glass of wine. Even after all these years, I still find myself thinking, ‘My God, I actually get to live here.’”

Outside of work, David engages in a variety of pastimes, from swimming to painting and photography. “I’m a master swimmer, and I do a lot of lap swimming,” he affirms. “For a lot of people, just swimming back and forth might seem boring, but for me, it gives me a chance to think and clear my head. I also enjoy going on long walks with Rob—that’s something we’ve done the entire time we’ve been together.”

In addition to leisure and hobbies, David devotes a substantial amount of time to representing his professional field. “I’m very involved in organized real estate,” he says. “I’m a director at the California Association of Realtors and I recently served as president of the North Bay Association of Realtors. I actually represent both the California association and the national association. Once a year, I go to Washington, D.C. to lobby Congress on behalf of our industry, and I also go to Sacramento to lobby our state assembly people.”

In his life and career, David espouses the importance of taking chances. “One recurring theme in my life is that if you don’t try for fear of making mistakes, you’re never going to grow or move forward,” he explains. “As one of my favorite mentors used to say, if we as children never fell down, we’d never learn to walk. It’s important to be willing to fall, get up and try again.”

When asked the first thing he’d do if he were to retire tomorrow, David says he’d spend more time doing the things he currently enjoys. “Quite honestly, life in the North Bay is like retirement on some levels, so I can’t say I’m particularly motivated to retire. If I did, however, I’d probably devote more time to my favorite pastimes like swimming, painting and photography.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Oakland Raiders.

Q: What’s your favorite local restaurant?
A: Glen Ellen Star in Glen Ellen.

Q: Coffee or tea?
A: Tea.

Q: Do you collect anything?
A: Yes—too many things, really. I have a collection of antique box cameras, a collection of Star Trek miniature pieces and a collection of little robots.

Q: What’s one website you visit on a daily basis?
A: Google. I am forever Googling things.

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Expert articles
  • The Value of Pre-Sale Inspections in Real Estate

    SONOMA — When planning to sell your home, a worthwhile preliminary step to consider is having pre-sale inspections conducted. The two main inspections that need to be performed before a home is sold are the general inspection and the pest inspection. Depending on whether you choose to have one or both performed, pre-sale inspections will likely cost you between $250 and $1,000.

    The main benefit of pre-sale inspections is they allow you to give potential buyers upfront information about your property’s condition. The pest inspection will give them information about the structure of the house, while the general inspection will give them information about crucial components like the roof and electrical system. Having this critical information at the outset will boost buyer confidence and make them feel more comfortable making a competitive offer.

    Besides letting buyers know what they’re buying, pre-sale inspections will allow you to understand what you’re selling, which means you’ll have the opportunity to address any issues prior to putting your property on the market. By taking care of these things in advance, you can expect a quicker, cleaner sale.

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Expert video tip
  • Video: Pre-Sale Inspections in Real Estate

    Complete Video Transcription:

    SONOMA — Host, Sarah Rutan: If you’re planning to sell your home, one helpful measure to consider is doing pre-sale inspections. Today we’re in Sonoma with Diamond Certified Expert Contributor David Kerr of Kerr & Jones – Terra Firma Global Partners to learn more.

    Diamond Certified Expert Contributor, David Kerr: Okay. If you are thinking of selling your home, one of the most important things you can do is get a presale inspection. A presale inspection is one that will either be a pest report, or a general inspection, or both. There is a very good reason for doing this. What it does is, it allows any potential buyer to have a better understanding of what they’re buying. And for you, as a seller, what it does is, it allows you to give more information to that buyer, and not have them come back and potentially ask for a correction of that issue.

    So, getting a presale inspection can very often save you money. The cost of a presale inspection can be anywhere from $250 to $1,000, depending upon what inspections you’re doing – if you’re just doing a pest or if you’re doing a pest and a general. The pest inspection will give people the information that they need to know about the structure of the house. The general inspection actually will allow people to understand the different components of the house – the electrical, the roof, the heating system, and all those things.

    It also – if you want to make corrections after you get the general inspection, before you put the house on the market, you can do this. This will allow you to have a cleaner sale at the end of the day. Thank you.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Rob Jones

Expert CONTRIBUTOR PROFILE

Rob Jones: Joining Forces

By James Florence, Diamond Certified Resource Reporter

SONOMA — After 25 years in the corporate world, Rob Jones was ready for a change, so when he saw an opportunity to join his partner in the real estate field, he didn’t hesitate. “As a longtime corporate business consultant, I was getting kind of burned out on the whole business,” he says. “I’d been watching my partner, David Kerr, in real estate, and it seemed interesting and fun. Eventually, I decided to join him in his field, and we’ve been working together ever since.”

Today, Rob says his favorite part of his job is helping clients discover what they really want. “I enjoy the first couple of meetings with new clients because they’re still in the process of figuring out exactly what they’re looking for. In many cases, what they originally thought they wanted changes during the course of the home search, so I really like being a part of that process of discovery.”

A resident of Sonoma, Rob says he appreciates the peaceful, rural atmosphere of his adopted hometown. “I was born and raised on the East Coast, so I love how Sonoma County keeps me in touch with the agricultural climate I grew up around in New England, though in a very different way—it’s grapes and olives as opposed to tobacco and basic crops. This area is only a generation removed from a much more rural existence, and that feeling is still in the air and in the way people relate to each other.”

Outside of work, Rob puts the bulk of his time and energy into his passion for music. “I sing in a chamber ensemble, so I spend a lot of time rehearsing and performing,” he affirms. “I absolutely love music—I sometimes joke that I work just to support my music habit.” When he’s not singing, Rob enjoys reading and going on long walks with David.

In his life and career, Rob espouses the virtues of maintaining a focused presence of mind. “For me, it all comes down to being present in whatever I’m doing,” he explains. “By taking the time to be focused and fully present, I’m better able to listen and relate to whoever I’m interacting with, whether it’s clients, family or friends.”

When asked the first thing he’d do if he were to retire tomorrow, Rob replies that he wouldn’t. “I see real estate as one of those careers that, if you enjoy it, you can continue to do as long as you’re able to get out of bed in the morning,” he explains. “Besides, I’ve never really understood that whole retirement paradigm where you put on a Hawaiian shirt and start playing shuffleboard. I enjoy what I do and plan to keep doing it for a long time.”

Ask Me Anything!

Q: Are you an early bird or a night owl?
A: An early bird.

Q: What’s your favorite holiday?
A: Halloween.

Q: If you could travel anywhere in the world, where would you go?
A: Scotland, because of my Scottish ancestry.

Q: If you could immediately master a musical instrument, what would you choose?
A: The harp. I’ve always been fascinated by how people know where to put their fingers and which strings to pluck.

Q: What’s your favorite snack?
A: Pumpkin anything!

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Expert articles
  • The Purchase Agreement: Your Real Estate Roadmap

    SONOMA — One of the most commonly overlooked aspects of a real estate transaction is the purchase agreement. The reason should come as no surprise: typically, the bulk of time and energy in real estate is devoted to looking at houses and devising negotiation strategies. However, few people realize that a purchase agreement can be the best roadmap for getting through the sale process and reaching a final result that satisfies both parties.

    Referring to the purchase agreement as a “roadmap” is to say it’s a guide for what needs to be done, who needs to do it and what the deadlines are. In this way, it informs both buyers and sellers as to their roles in the process. It also keeps the lender and the escrow company informed of the transaction’s progress.

    The main thing to keep in mind about the purchase agreement is the importance of acting in good faith. Whatever the agreement contains and whatever your role is, you always need to exhibit good faith in moving ahead and delivering on your commitments. Remember, the purchase agreement is your roadmap—treat it as such and it will help you navigate toward a favorable resolution.

    Read moreRead less
Expert video tip
  • Video: Purchase Agreements in Real Estate

    Complete Video Transcription:

    SONOMA — Host, Sarah Rutan: When it comes to buying a new home, one crucial yet often-overlooked aspect of the process is the purchase agreement. Today we’re in Sonoma with Diamond Certified Expert Contributor Rob Jones of Kerr & Jones – Terra Firma Global Partners to learn more.

    Diamond Certified Expert Contributor, Rob Jones: Hi. I’d like to talk to you today about one of my favorite topics in real estate, the purchase agreement. We don’t tend to spend a lot of time on that because we’re busy looking at houses, and figuring out negotiation tactics, and figuring out what we want to offer. But I always try to remind my clients that the purchase agreement itself is your best tool and your best roadmap for getting through the purchase process, or the sale process, in a way that makes everybody happy at the end. The purchase agreement really is your roadmap to what needs to be done, who needs to do it, and what your deadlines are. It not only helps you as a buyer or a seller, it helps the other party. It keeps your lender informed of what’s going on and it helps the escrow company to track where you are in the process.

    The biggest thing about the contract and getting through the process, I always remind everybody, is acting in good faith. What the contract has sort of bound you into as buyers and sellers, you always need to have good faith in moving towards delivering on those processes, whether it’s getting things done on time or delivering what you’ve promised to deliver and moving towards closing. So, I always tell my clients, “The contract is your friend. Treat it as your friend, treat it as your roadmap, and it will keep you out of trouble.”

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON Kerr & Jones – Terra Firma Global Partners
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CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 28 VERIFIED CUSTOMERS i
Kerr & Jones – Terra Firma Global Partners : Average 9.8 out of 10 based on 28 unique customer surveys of customer satisfaction.

Beth K.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

1 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they were always there with the details. I had another Realtor six months prior and got no offers. I only had Kerr and Jones on board a couple of weeks and it went through. The staging and pictures made all the difference. They were also honest with me when the time came for me to lower my price.

I liked their availability and their honesty.

Caroline S.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

2 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was helpful, thorough, he went above and beyond, and even helped with inspection and after care. I felt like he was honest.

I liked his personality. He was down to earth and easy to talk to.

Jeffrey A.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

3 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. I would use them again.

They were great to work with remotely.

Matthew K.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

4 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, reliable, and very good at what they do.

They always had things to show us and were very good about being available to show us properties.

Tom M.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

5 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I guess I was in shock that they got a hold of such a intelligent man who knew the market really well and interacted well. He dealt with our emotions well and handled it all in such a professional manor. He helped with finding a great inspector that found things we missed and never would have thought of. I would not use any other person in the industry and don't hesitate to refer people to them when it gets brought up. He was just so fantastic.

I guess it would be the degree of attention that they put into our concerns and the quality of the properties we were looking at

Randy S.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

6 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were amazing. The properties they showed us fit exactly what we had outlined. The level of service and attention to detail were at the highest from my personal experience, and they were just really friendly and professional people.

The quality of service

Brian M.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

7 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was an out-of-state seller and he was very helpful.

I liked that he was reachable and knowledgeable.

Cathy C.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

8 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very knowledgeable about the market in the neighborhood. Knowing the people in the community was a critical aspect of selling the house. He managed to get it in the real estate section of the paper a couple of times even though it wasn't super expensive.

I liked his personality. He's a great guy. When you're dealing with Realtors, it's a relationship because you spend a lot of time together and it's emotional so I think trust is really critical. I felt comfortable dealing with him. He helped me get a stager and even brought in some of his own furniture.

Maia D.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

9 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very skilled at helping you accomplish what you want to accomplish. He helped us figure out what was worth doing and what wasn't. He was very knowledgeable and didn't have an agenda.

His judgement and knowledge

Autumn A.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

10 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend him.

I was a first time home buyer and he helped walk my husband and me through the entire process.

Mary E.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

11 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

David was excellent, we had good results, and he was very cooperative.

He was personable and friendly.

Nancy T.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

12 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they were very responsive, a joy to work with, very helpful, and creative in dealing with challenges.

Responsiveness

Kathy K.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

13 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

To give him a call if they need real estate.

He was patient and kind.

Michael L.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

14 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say not to hesitate using him because he was the best.

He went the extra mile for us. One time, all of the smoke alarms were going off in a house we were buying, and he took care of it himself.

Mary F.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

15 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was professional, thorough, and an expert in the area where we were house hunting.

He started out as our Realtor, but we formed a relationship with him.

Stuart G.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

16 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend him and his services.

The whole process went smoothly. He took care of everything.

Deborah G.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

17 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, he's the guy to go to.

I had dealt with other Realtors and he was the only one that understood and responded to my wish list. There were specific things I wanted out of the property and he understood that.

Jen G.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

18 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend him. I was impressed with his knowledge of the market and the inspection process. He was terrific and I couldn't have been happier.

I liked his professionalism the best.

William H.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

19 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

Rob is easy to work with, he listened well, he's professional, and he is very experienced.

I liked that he had sort of like a casual approach, not a hard sell.

Aubrey R.

VERIFIED Kerr & Jones – Terra Firma Global Partners CUSTOMER

20 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I definitely have recommended Rob to people. He was super helpful, very patient with me, and just very genuine and helpful.

Rob was very knowledgeable, friendly, and helpful.

Read All 28 Survey Responses at Ratings View