Diamond Certified Company Report

Kaiser Construction Inc.

Diamond Certified Company Report

Kaiser Construction Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 14 VERIFIED CUSTOMERS i

Jay J.

VERIFIED Kaiser Construction Inc. CUSTOMER

1 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

Alan is a great guy, and the quality of his work is fabulous. He gives personal attention and is on the site overseeing things. He is very concerned about the quality of his work and his clients' satisfaction.

I like his construction competency, his communication, and the personal attention he gives to all of his projects.

Andy L.

VERIFIED Kaiser Construction Inc. CUSTOMER

2 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very honest, he offers a great price, and his completion was right on time. He didn't hesitate to let me know when things weren't right. I have used him several times. I have even paid his expenses to do the work out of town in other places where I am. I don't want anyone else but him.

I like his honesty, and his workmanship is perfect. He consistently does top-notch work.

Daryl C.

VERIFIED Kaiser Construction Inc. CUSTOMER

3 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very honest, dependable, and they made us feel safe.

They were knowledgeable, and we needed someone who knew about construction for a big project. They know about everything like plumbing, electrical, and carpentry work. Everything was great.

Read All 14 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Kaiser Construction Inc. provides a variety of construction services for residential, commercial and industrial clients in Napa, Solano and Sonoma Counties. As a general building and general engineering contractor, the company has the ability to control custom home and renovation projects from start to finish, including earthwork such as excavation, grading, turnkey septic systems and driveway/road work. It also has special expertise with room conversion/modification projects and building on hillside lots.

President Alan Kaiser says Kaiser Construction’s ability to communicate clearly with its clients allows it to develop positive working relationships that ultimately contribute to its success. “We always make sure our clients understand what’s going on during their projects and know what’s going to happen next. When they’re able to express their concerns and convey their ideas, it creates a collaborative process that makes for better results.”

Kaiser Construction emphasizes the importance of quality control on every project and provides the hands-on expertise of Mr. Kaiser himself to ensure all work meets his exacting standards. “I enjoy working side by side with my employees; it gives me a chance to interact with clients and focus on the details of their projects,” he says. “When we build something that’s exactly what a client had in mind, it’s very satisfying.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Kaiser Construction Inc.

COMPANY CONTACT
Service AREA

Napa County
Solano County
Sonoma County
including Napa
Yountville
Oakville
Rutherford
St Helena

SERVICES PERFORMED

Custom Homes
Room Conversions
Remodels & Additions
Kitchens & Bathrooms
Residential, Commercial & Industrial
Excavating of Any Size
Turnkey Septic Systems
Hillside Lots
Driveway/Road Work
Cut & Cover WIne Cellars
Terracing

BRANDS Supported

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Kaiser Construction Inc.

Company Profile

Kaiser Construction Inc. provides a variety of construction services for residential, commercial and industrial clients in Napa, Solano and Sonoma Counties. As a general building and general engineering contractor, the company has the ability to control custom home and renovation projects from start to finish, including earthwork such as excavation, grading, turnkey septic systems and driveway/road work. It also has special expertise with room conversion/modification projects and building on hillside lots.

President Alan Kaiser says Kaiser Construction’s ability to communicate clearly with its clients allows it to develop positive working relationships that ultimately contribute to its success. “We always make sure our clients understand what’s going on during their projects and know what’s going to happen next. When they’re able to express their concerns and convey their ideas, it creates a collaborative process that makes for better results.”

Kaiser Construction emphasizes the importance of quality control on every project and provides the hands-on expertise of Mr. Kaiser himself to ensure all work meets his exacting standards. “I enjoy working side by side with my employees; it gives me a chance to interact with clients and focus on the details of their projects,” he says. “When we build something that’s exactly what a client had in mind, it’s very satisfying.”

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Company Philosophy

"Integrity is extremely important to us, so we always make sure our clients are satisfied with every aspect of their projects and feel like they got their money's worth. Our goal is to consistently exceed our customers' expectations when it comes to quality and customer service."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for construction companies that have earned the prestigious Diamond Certified award. For Kaiser Construction Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: always strive to exceed the expectations of its clients throughout every step of the construction process. “We work alongside our clients to make sure their projects turn out exactly how they envisioned,” says President Alan Kaiser. “It’s very satisfying to be able to bring their plans and dreams into reality.”

Kaiser Construction has been providing construction services for residential, commercial and industrial clients in Napa, Solano and Sonoma Counties since 2000. The company utilizes its building and engineering capabilities to control every aspect of its customers’ home renovation projects, including earthwork such as grading, excavation, driveway/road work and turnkey septic systems. “We also have special expertise with room modification projects and building on hillside lots,” adds Mr. Kaiser.

Unlike less experienced construction companies that take a hands-off approach to interacting with their clients, Kaiser Construction focuses on forming and maintaining positive working relationships with its clientele that are based on open lines of communication. “The first thing we do on any project is discuss the details with the client so we can really nail down what they want,” says Mr. Kaiser. “After that, we make sure to keep them updated about what’s happening with their project so they know exactly what to expect.”

Another distinguishing feature of Kaiser Construction is its comprehensive approach to quality control, which includes providing every job with the hands-on expertise of Mr. Kaiser himself. “Working alongside my employees not only allows me to ensure all work meets my standards, it also gives me a chance to interact with my clients and focus on the details of their projects,” he says. “This collaborative process is the key to achieving high-quality results.”

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Industry Info

When building a custom home, don’t underestimate the importance of proper planning. Being unprepared for the unforeseen complications that often arise during the construction process is a sure way to turn your dream house into a disaster. To help ensure you end up with the custom home you’ve always wanted, consider the following preparation tips:
Get the facts on your new location. Before you buy land, have your builder look at the site and test the soil to ensure it’s adequate for building. This is important for guaranteeing the stability of your new home, especially if you need to drill a well or install a septic system. Verifying that the land is stable for building can save you thousands of dollars in soil correction measures. If you purchase land in a development community, keep in mind that you may be required to hire from a list of approved builders.
Know your building envelope. A “building envelope” is the maximum measurement possible for the exterior of your new home. These dimensions are calculated by determining the size of the lot and any local codes that dictate new home construction.
Differentiate what you need from what you want. Start by deciding the style and type of home you want. Ranch or two-story? Tudor, Craftsman or modern? After that, make a list of the features you need (bathrooms, bedrooms, basement) and want (chef’s kitchen, outdoor living space, pool). You can get ideas by researching other custom homes, looking through builders’ books and architectural magazines, and visiting model homes.
Hire an architect or custom house planner. Your contractor might be able to suggest an architect or designer, but you can also find one on your own. Either way, make sure you choose a professional who can combine the various elements you need and want into a house plan that fits your lot size and city codes.
Discuss details with your contractor. Once you’ve approved a plan, review details such as price, down payments, timelines and other expectations. Make sure your contract outlines all details and pertinent information. You can expect to pay a deposit at this point, but remember, California law requires deposits to be no more than 10 percent of the project cost (this doesn’t include fees or product order costs).

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Frequently Asked Questions

Q: How much will my construction project cost?

A: That depends on the scope of the work, so the amount of money you spend on your project really depends on what you want. Certain things have fixed costs—for example, you can spend $5,000 on appliances, but the basic cost of a kitchen remodel won’t change.

Q: How long will it take to complete my project?

A: Again, that depends on the scope of the work. Once we know exactly what you want, we’ll start work and give you a specific timeframe for our completion. Any changes add to that time, so we’ll make sure you have a clear understanding of what you want to minimize work delays.

Q: Will you explain your payment terms before work begins?

A: Yes. Our written contracts are very clear about payment points. We never charge for work that hasn’t been completed, so you won’t pay for anything ahead of time and can make sure everything meets your expectations before payment is expected.

Q: What if I’m unhappy with an aspect of my project?

A: It’s important for us to take care of our clients and give them what they expect, so we’ll always take the time to hear and understand what you’re saying. We want you to feel comfortable talking to us about anything, especially if there’s a problem or concern with part of your job.

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SELECTED PHOTOS FROM Kaiser Construction Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Alan Kaiser

Expert CONTRIBUTOR PROFILE

Alan Kaiser: Building Fulfillment

By James Florence, Diamond Certified Resource Reporter

ST. HELENA — While many contractors cite a particular aspect that initially drew them to the building trade, for Alan Kaiser, there were a number of things that appealed to his young disposition. “While I was in college, I started working for my cousin, who was a very experienced builder,” he relates. “I found construction to be fulfilling on many levels, from working outside to the technical aspects involved, not to mention the simple satisfaction of standing back at the end of the day and seeing the results of my work.” Since founding Kaiser Construction Inc. in 2000, Alan has continued to find fulfillment in the versatile nature of his work.

While he still lives in the same county where he was born, Alan’s is not a tale of small-town stasis, as he spent the bulk of his young life abroad. “My dad worked for the Navy, so we moved around a lot when I was a kid,” he explains. “I actually lived in Central America for a number of years. However, no matter where we ended up, we always returned to Napa County.” Having established his local roots for good, Alan now resides in St. Helena, where he says he appreciates the town’s unique character. “It’s a very active, thriving community, so there’s always a lot going on, but it’s also managed to retain its small town feel. There aren’t a lot of places left in California like it.”

In addition to being a business owner, Alan owns a sprint car racing team, to which he devotes much of his time outside of work. “I’ve been doing automobile racing all my life, and it continues to be a passion of mine,” he says. “We’ve had some topnotch guys drive for our team, and we’ve actually won a lot of races, so it’s been a fun ride.” When he’s not at the race track, Alan enjoys spending time with his fiancée, Diana, and his soon-to-be stepchildren, James and Amanda.

In his life and career, Alan espouses the currency of the age-old golden rule. “I strive to treat others how I would like to be treated,” he affirms. “In addition to my own personal values, I think it’s true that what goes around comes around, which is why I make it a priority to deal fairly and honestly with everyone I meet.”

When asked the first thing he’d do if he could retire tomorrow, Alan says he’d take a vacation before returning to tackle a long-deferred home improvement project. “I think the first thing I’d do is take my family on a trip to Hawaii. Afterward, I’d get started on a project I’ve been planning for a while: building another house on my property.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco Giants.

Q: What’s the most death-defying feat you’ve ever attempted?
A: Probably hitting about 165 miles per hour while racing.

Q: What’s your favorite local restaurant?
A: La Prima Pizza in St. Helena.

Q: Music or talk radio?
A: Talk radio. I particularly enjoy the Armstrong & Getty Show.

Q: What’s your favorite holiday?
A: Thanksgiving—it’s a time to get together with family, relax and enjoy a long weekend.

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Expert articles
  • The Importance of Ladder Safety

    ST. HELENA — Several ladder-related injuries occur each year, but most of these result from either incorrect application or incorrect usage. To better ensure safety while using a ladder, it’s important to consider these points:

    Choose the right ladder for the right application. Regardless of the task you want to accomplish, using the wrong type of ladder greatly increases your risk of injury. For instance, a simple mistake many people make is using a ladder that’s not tall enough to reach the area where they’re working. Rather than getting a correctly sized ladder, many opt to simply stand on one of the upper rungs, which is an unsafe practice that often leads to accidents.

    Some applications require ladders with characteristics more specific than adequate height. For example, some ladders have fiberglass rails for working around electricity—unlike the metal rails found on most ladders, fiberglass rails won’t conduct electricity to the ground, which provides an additional safety measure for workers.

    Use your ladder correctly. Like application, correct usage also depends on the type of ladder you’re using. When using an A-frame ladder, for instance, you want to make sure the spreader assembly is fully pushed down into the locked position, which will greatly increase its sturdiness when stood upon. Also, as previously mentioned, avoid standing on the ladder’s upper rungs. You should be within arm’s reach of the ladder’s apex at all times.

    When using a straight (leaning) ladder, the most important principle is to create a safe angle between the ladder and the wall it’s leaning against. A good way to assess the safety of a ladder’s angle is to position your feet touching the ladder’s feet and put your hands out in front of you: If you can reach the rung nearest to you, the ladder is in a safe position, but if the rung is beyond your reach, the ladder’s feet are too far out from the wall and there’s an increased risk of slipping. Likewise, if the ladder’s angle is too vertical (its feet are too close to the wall), this increases the risk of it falling backward.

    In any case, it’s important to pay attention to printed warnings and safety instructions, which should be clearly labeled on the ladder.

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Expert video tip
  • Video: Ladder Safety

    Complete Video Transcription:

    NAPA — Host, Sarah Rutan: If you’re planning to use a ladder for a home improvement project, you’ll first need to know some basic ladder safety tips. Today, we’re in Napa with Diamond Certified Expert Contributor Alan Kaiser of Kaiser Construction to learn more.

    Diamond Certified Expert Contributor, Alan Kaiser: On our job site, we keep a lot of ladders around here. We have ones for different heights, depending on where we have to work. You want to choose one that’s high enough to get you where you need to be without reaching too far without having to go to high on the ladder.

    We also have a couple of different types. This one, you’ll notice, has a fiberglass side. That’s for when you’re working around electricity; it won’t transmit down to the ground. So, that’s what this is. You probably don’t need one of these. But if you do, if you’re going to do electrical work, you should grab one that has the fiberglass sides on it.

    Now you’ll notice this one. This one gets us up much higher and still be able to stand at a lower level on the ladder, and still be safe and secure. So, one of the other things you’re going to want to do when you’re using a ladder is just make sure you lock these down. That makes the ladder much more secure and keeps you stable.

    And then remember, only go as high as the ladder manufacturer suggests you go. See, right here, I can stand here, and I can work, and I can reach, and I – now, I can’t quite reach that. So, I could take this ladder up there and stand on a higher rung; but instead, I’m going to get that ladder, and I can take it over there, and I can reach that without getting too high.

    There’s another type of ladder that’s very popular at your hardware store today because it’s so versatile. It can be an extension ladder, it can be a short straight ladder, it can also be an A-frame ladder like we already saw.

    There’s one important thing you need to realize when you’re using a ladder like this is the angle that the ladder is at. And there’s usually a decal that will tell you where that needs to be. But as a rule of thumb, what we like to do is make sure we do, before we ever get on this ladder, we’ll put our feet at the tip of the foot, and we’ll put our hands out in front of us. If I can grab ahold of that rung, this is a good angle. This ladder is not too close, nor is it too far from the wall. So, now I can step up safely.

    If we have it out too far like this, you’ll notice I can’t reach. Now it has the chance that if I’m up there high, the bottom could slip out. Now this is a rubber foot on a pretty solid, secure surface, so we don’t have to worry too much in this area, but we still wouldn’t want to do that. I want to move the ladder up a little farther. So, I’m going to get a good grip, and now I’m back to my angle.

    Now another one that I’ve seen, people want to get it up close or maybe you have an obstruction here so you get too close, and then you’re crawling straight up, and it’s easy for that ladder to come back on you. So, remember, keep that angle right about here. And you’ll be secure all the way up there. You can climb up to the top of this ladder, and you can get your work done. You can do your painting, you can change your light bulb, and you won’t have any risk of it kicking out. It will be stable.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Kaiser Construction Inc. WEBSITE AND EXTERNAL FEED
  • Kaiser Construction Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Kaiser Construction Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 14 VERIFIED CUSTOMERS i
Kaiser Construction Inc. : Average 9.8 out of 10 based on 14 unique customer surveys of customer satisfaction.

Jay J.

VERIFIED Kaiser Construction Inc. CUSTOMER

1 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

Alan is a great guy, and the quality of his work is fabulous. He gives personal attention and is on the site overseeing things. He is very concerned about the quality of his work and his clients' satisfaction.

I like his construction competency, his communication, and the personal attention he gives to all of his projects.

Andy L.

VERIFIED Kaiser Construction Inc. CUSTOMER

2 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very honest, he offers a great price, and his completion was right on time. He didn't hesitate to let me know when things weren't right. I have used him several times. I have even paid his expenses to do the work out of town in other places where I am. I don't want anyone else but him.

I like his honesty, and his workmanship is perfect. He consistently does top-notch work.

Daryl C.

VERIFIED Kaiser Construction Inc. CUSTOMER

3 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very honest, dependable, and they made us feel safe.

They were knowledgeable, and we needed someone who knew about construction for a big project. They know about everything like plumbing, electrical, and carpentry work. Everything was great.

Diana B.

VERIFIED Kaiser Construction Inc. CUSTOMER

4 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

He does exactly what he says he's going to do. He is always on time, which is rare for contractors. He is polite and very reliable.

The quality of and detail with everything that he does, everything is lined up just perfectly. He seems to take pride in his work and puts the extra time and effort into doing it right.

Jill B.

VERIFIED Kaiser Construction Inc. CUSTOMER

5 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed to be very professional and got the work done in a timely matter. Their prices were also very fair.

I felt like they were honest. There was not an underlining feeling that they were trying to do more work than was needed. You didn't have to worry if they were trying to get more money out of you.

Louis A.

VERIFIED Kaiser Construction Inc. CUSTOMER

6 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

The work was excellent, especially the finished work like the mouldings.

They showed up promptly and there was a lot of attention put into their work.

Mike G.

VERIFIED Kaiser Construction Inc. CUSTOMER

7 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, and they do the job right.

They are very friendly, professional, and Alan knows what he is doing.

Mike H.

VERIFIED Kaiser Construction Inc. CUSTOMER

8 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

Alan Kaiser is a great guy. He's honest, and he does what he says he will do.

His integrity, because he does exactly what he says he's going to do.

Mike M.

VERIFIED Kaiser Construction Inc. CUSTOMER

9 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

Alan is very honest and thorough.

His communication skills are good. He's a people person, and it's important for me to always know what's going on.

Paul T.

VERIFIED Kaiser Construction Inc. CUSTOMER

10 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their service was great, no problems.

Everything happened how he said it would before they started the work.

Ron P.

VERIFIED Kaiser Construction Inc. CUSTOMER

11 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do really good work, and they're very trustworthy.

The quality of work and their honesty, they are good people.

Stan T.

VERIFIED Kaiser Construction Inc. CUSTOMER

12 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

Their quality of work

Troy W.

VERIFIED Kaiser Construction Inc. CUSTOMER

13 of 14

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were fair, quick, and I was happy with the finished product.

The quality of the work

Michael H.

VERIFIED Kaiser Construction Inc. CUSTOMER

14 of 14

Quality 8
8 10
Loyalty Yes
CRITIQUE

He's a very honest guy.

I thought he was very easy to deal with.

Read All 14 Survey Responses at Ratings View