Diamond Certified Company Report

Just Hardwood Floors

Diamond Certified Company Report

Just Hardwood Floors

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 20 VERIFIED CUSTOMERS i

Adrian

VERIFIED Just Hardwood Floors CUSTOMER

1 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they have a fair price and they do a very good job and they are timely and courteous.

I think of the material and the craftsmanship and they are very professional.

Lisa W.

VERIFIED Just Hardwood Floors CUSTOMER

2 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable about wood and the best options for our house and we got a beautiful product that I am very proud of.

They are friendly and easy to reach and they did a good job and they are responsive.

Shamis

VERIFIED Just Hardwood Floors CUSTOMER

3 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really knowledgeable about new product and restoring old floors.

The quality of the work is excellent and they are easy to deal with and pretty straightforward.

Read All 20 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Just Hardwood Floors installs a variety of hardwood flooring products for residential clients in the South Bay, East Bay and North Bay. The company has the in-house capabilities to install everything from pre-finished products to luxury vinyl tile and laminate flooring, and it utilizes state-of-the-art sanding equipment to refinish existing floors and return them to their original condition.

Owner John Stergion says his customer-oriented approach to flooring work has been a key factor in Just Hardwood Floors’ success. “I understand that I’m working inside people’s homes, so I go out of my way to treat every client with respect, integrity and dignity.

Just Hardwood Floors emphasizes the importance of communication throughout the flooring process, which Mr. Stergion says is essential for establishing relationships with customers. “My clients know they can call me 24 hours a day and I’ll be available to help, and that’s very important to them. By mixing new technology with an old-school approach to customer service, I’ve found a process that really works.”

Just Hardwood Floors is a family business—Mr. Stergion’s son, Jason, has worked for the company for 18 years, and he’s proud to carry on the tradition established by his father.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Just Hardwood Floors

COMPANY CONTACT
Service AREA

South Bay
East Bay
North Bay

SERVICES PERFORMED

Hardwood Floor Installation
Pre-Finished & Unfinished Floors
Luxury Vinyl Tile
Laminate Floors

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Just Hardwood Floors

A recent flooring installation by Just Hardwood Floors

Company Profile

Just Hardwood Floors installs a variety of hardwood flooring products for residential clients in the South Bay, East Bay and North Bay. The company has the in-house capabilities to install everything from pre-finished products to luxury vinyl tile and laminate flooring, and it utilizes state-of-the-art sanding equipment to refinish existing floors and return them to their original condition.

Owner John Stergion says his customer-oriented approach to flooring work has been a key factor in Just Hardwood Floors’ success. “I understand that I’m working inside people’s homes, so I go out of my way to treat every client with respect, integrity and dignity.

Just Hardwood Floors emphasizes the importance of communication throughout the flooring process, which Mr. Stergion says is essential for establishing relationships with customers. “My clients know they can call me 24 hours a day and I’ll be available to help, and that’s very important to them. By mixing new technology with an old-school approach to customer service, I’ve found a process that really works.”

Just Hardwood Floors is a family business—Mr. Stergion’s son, Jason, has worked for the company for 18 years, and he’s proud to carry on the tradition established by his father.

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Company Philosophy

“My goal on every project is to achieve total customer satisfaction, so I always make sure my work is done correctly the first time and do whatever it takes to exceed the client’s expectations. At the end of the day, they’re going to get 100 percent effort, an honest price and a result they can be pleased with for many years.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hardwood floor companies that have earned the prestigious Diamond Certified award. For Just Hardwood Floors, the key to keeping clients happy is simple: focus on meeting and exceeding their expectations throughout every step of their projects. “Satisfying clients with high expectations is the core of my business,” says owner John Stergion. “It’s very gratifying to go into their homes, treat them with dignity and respect, and leave them with finished products that make them happy for years.”

Just Hardwood Floors has been installing hardwood flooring products for residential clients in the South Bay, East Bay and North Bay since 1991. The company is qualified to install everything from pre-finished products to laminate flooring and luxury vinyl tile, and it utilizes state-of-the-art sanding equipment to refinish existing floors and bring them back to their original condition.

Unlike less experienced flooring companies that strive to maximize their workload volume by applying the same methods to every project, Just Hardwood Floors approaches each job with a combination of new technology and old-school customer service. “I’ve been doing this for more than 40 years and I like sticking with what has worked, but I also understand the importance of technology, so that blend is really effective,” says Mr. Stergion. “I offer unmatched quality and industry knowledge, and I’m always available to my clients before, during, and after their projects.”

Just Hardwood Floors further differentiates itself from its competition by offering competitive pricing and focused communication alongside its high-quality service. “I’m known for offering maximum value and affordability, and I always stick to my prices,” affirms Mr. Stergion. “New hardwood floors are lifetime investments that add beauty and value to homes, so I work hard to ensure my clients find that the end result is worth every penny.”

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Industry Info

Hardwood floor installation and refurbishment is more home-friendly than ever before.

Hardwood floors can add numerous benefits to a home (beauty, value, low-maintenance cleaning, better indoor air quality), but many homeowners still resist having new floors installed or getting their existing floors refinished.

In the past, many delayed getting the floors of their dreams because they were concerned about dust, installation hassles, and the toxic chemicals that often came along with flooring replacement and refinishing. But now, with advancements in installation techniques, equipment and products, homeowners who’ve been wanting new floors can finally get them without the drawbacks.

Less dust and installation hassles
Construction is known for being loud, dusty and invasive…and new floors are no exception. In the past, even when contractors were careful, refinishing hardwood flooring created fine dust that permeated homes and was hard to clean up. Often, this left homeowners frustrated by constant dust for weeks and months after their projects were complete.

However, thanks to new technology, dust isn’t nearly the problem it used to be. “Dust containment systems have been around for a while, but now there are many more options for homeowners,” says John Stergion, owner of Just Hardwood Floors in Cameron Park. “This includes better dust filters, including HEPA filtration that removes tiny particles from the air so people can breathe better and not worry about lingering messes.”

In addition, flooring materials are better than ever, including pre-finished options that allow for faster installation with less onsite work. That means less noise, more convenience and quicker turnaround times so homeowners can get back to their usual schedules.

Safer products
Floor varnishes, glue and other installation products used to be laden with volatile organic compounds (VOCs) that could trigger allergies, breathing problems, and other health concerns. With little knowledge about the full range of side effects, many consumers lived with dingy wood floors rather than installing new hardwood or refurbishing existing floors in an effort to avoid contact with potentially toxic chemicals. Thankfully, those worries are mostly allayed today. According to Mr. Stergion, modern hardwood floors (especially prefinished products) are more compliant with California’s VOC laws, which means they’re safer for families.

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Frequently Asked Questions

Q: How much will it cost to install new flooring in my home?
A: It depends on a variety of factors, but once I inspect the jobsite, I’ll be able to quote you a price.

Q: How long will it take to complete my job?
A: It varies based on the type of job, but once I get started, I’ll be able to pinpoint a completion time within an hour or two.

Q: Can I trust your estimates?
A: Yes, I always provide honest prices.

Q: Will you clean up after the work is done?
A: Yes. I leave each home cleaner than it was when I started the job.

Q: Can you help me pick new flooring?
A: If you have an idea of what type of flooring material you want, I can explain the pros and cons so you can make an informed decision. I can also offer options that might be more beneficial for your situation.

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SELECTED PHOTOS FROM Just Hardwood Floors

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jason Stergion

Expert CONTRIBUTOR PROFILE
  • Jason Stergion is partner at Just Hardwood Floors, a Diamond Certified company. He can be reached at (415) 484-5469 or by email.

Jason Stergion: More Than a Career

By James Florence, Diamond Certified Resource Reporter

CAMERON PARK — For Jason Stergion, getting into the hardwood floor business was more than just a career choice—it was a decision to continue a family legacy. “My dad started Just Hardwood Floors in 1989,” he recounts. “I started working there during the summers in high school. I liked the industry a lot—the craft, the challenges, the camaraderie on the jobsites. I also liked the idea of one day owning a business and having the freedom to decide my own schedule. With that in mind, I figured there was no better opportunity than to stay with the family business. I started working here full-time after high school and I’ve been here for 16 years now.”

Today, Jason says his favorite part of his job is satisfying customers. “I like seeing how grateful the customer is at the end of a project. We take a lot of pride in our work, so it’s very satisfying to see them happy with the result.”

A resident of South San Francisco (where he lives with his wife, Brianna, and their three children), Jason spends his time outside of work on a variety of pastimes. “I love the outdoors,” he says. “I’m an avid deer hunter and I enjoy hiking and camping with my family. We also have a cabin and some acreage where we like spending time.” Additionally, Jason enjoys attending his kids’ basketball and baseball games.

Regarding his professional career, Jason espouses the importance of honesty. “We’re honest with our customers to the point where they know exactly what they’re going to get before the work even starts,” he says. “We explain each phase of the job in detail and walk with them every step of the way, so there are no uncertainties or surprises. This enables us to build trust with our customers and, ultimately, ensure complete satisfaction with the final product.”

Ask Me Anything!

Q: What are your favorite sports teams?

A: The San Francisco 49ers and the Golden State Warriors

Q: What’s your favorite restaurant?

A: Ruth’s Chris Steak House.

Q: What’s your favorite holiday?

A: Christmas—it’s always a lot of fun when Santa comes.

Q: If you could travel anywhere in the world, where would you go?

A: I would go to Greece because of my heritage. I actually have some family there.

Q: What’s your favorite snack?

A: Popcorn.

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Expert articles
  • Repairing Hardwood Floor Damage

    CAMERON PARK — Has an area of your hardwood floor been damaged by moisture or scratching? You’ll be glad to know this damage can likely be repaired with refinishing. However, the challenge will be getting the refinished area to match the rest of the floor.

    What makes spot refinishing a hardwood floor so challenging is the compositional differences between new and old finish. As finish ages, its complexion changes, usually by yellowing a bit. While this change may not be particularly noticeable, once you refinish an isolated section of the floor, the difference will be quite apparent. Since the new finish hasn’t aged like the floor’s existing finish, the refinished area will look lighter than the rest of the floor.

    Rather than only refinishing the damaged section of flooring, you should consider refinishing the rest of the floor in the room, and possibly in the adjoining rooms as well. This will ensure your hardwood floor has a consistent look and sheen throughout.

    Read moreRead less
Expert video tip
  • Video: Repairing Hardwood Floor Damage

    Complete Video Transcription:

    CAMERON PARK — Host, Sarah Rutan: The biggest challenge of repairing hardwood floor damage is getting the repaired area to match the rest of the floor. Today we’re in Cameron Park with Diamond Certified Expert Contributor Jason Stergion of Just Hardwood Floors to learn more.

    Diamond Certified Expert Contributor, Jason Stergion: A tip for the homeowner would be, in the case of a spot sand, if you have any damage from, like, urine or water – planters in the middle of a room – and we gear our clients away from doing just that area. We encourage our clients to do the entirety of the room, due to the fact that when you’re sanding just a little area, even though we can get the color close, you’re not going to be able to match age. And age in the finish in the room is going to be more of a yellow tone – and opposed to the new touchup is going to be lighter until that spot eventually catches up.

    And then lastly, we recommend recoating not only the room that there was the damage, but adjoining rooms, just so that the sheen matches on the topcoat. That is extremely important.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON Just Hardwood Floors
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 20 VERIFIED CUSTOMERS i
Just Hardwood Floors : Average 9.9 out of 10 based on 20 unique customer surveys of customer satisfaction.

Adrian

VERIFIED Just Hardwood Floors CUSTOMER

1 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they have a fair price and they do a very good job and they are timely and courteous.

I think of the material and the craftsmanship and they are very professional.

Lisa W.

VERIFIED Just Hardwood Floors CUSTOMER

2 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable about wood and the best options for our house and we got a beautiful product that I am very proud of.

They are friendly and easy to reach and they did a good job and they are responsive.

Mike W.

VERIFIED Just Hardwood Floors CUSTOMER

3 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer him, he does a good job.

Just stayed on top of things and did what he said he was going to do.

Bobby

VERIFIED Just Hardwood Floors CUSTOMER

4 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of the work is superb.

John and his son Jason were both easy to work with.

Justin

VERIFIED Just Hardwood Floors CUSTOMER

5 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

He and his son are very good and easy to deal with and they do great work.

The quality of the work

Javier

VERIFIED Just Hardwood Floors CUSTOMER

6 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have reasonable prices and they don't send different people every day.

The floor looks beautiful.

Dave

VERIFIED Just Hardwood Floors CUSTOMER

7 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they do excellent work

They were on time and they were clean, especially in this type of business, and they did what they said they were going to do and they got in and out very quickly.

Mitch M.

VERIFIED Just Hardwood Floors CUSTOMER

8 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

They just give you the honest answer and it is not about selling the product. They are truly honest.

Both of the guys have amazing personalities and they are very funny and they helped pick out some nice hardwood floors for our house. We are really excited about it.

Patrick

VERIFIED Just Hardwood Floors CUSTOMER

9 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like him. I would say, go and use his services. He does all of my work.

He makes sure I get a good finish.

Angela D.

VERIFIED Just Hardwood Floors CUSTOMER

10 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can count on them.

That they did what they said they were going to do, and they were always available at any time to answer my questions and they are up to date with their equipment.

Greg B.

VERIFIED Just Hardwood Floors CUSTOMER

11 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

That John and Jason are very good craftsmen and businessmen and good guys all around

They are great craftsmen and they are also fun to work with.

Cooper

VERIFIED Just Hardwood Floors CUSTOMER

12 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are just very fair and good to work with.

They did a great job all the time.

Niall

VERIFIED Just Hardwood Floors CUSTOMER

13 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are pretty much the only hardwood floor company we use and they are reliable and knowledgeable and they are a family business.

The quality is always at the top.

Dave Z.

VERIFIED Just Hardwood Floors CUSTOMER

14 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and on time.

No hassles

Andrew

VERIFIED Just Hardwood Floors CUSTOMER

15 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I would highly recommend them, they are the best.

I would give them an "11" and a half. His communication skills are phenomenal and his knowledge of his trade is really good as well.

Dean

VERIFIED Just Hardwood Floors CUSTOMER

16 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them. They are pretty good.

They did quality work and there were no change orders or anything like that.

Toni

VERIFIED Just Hardwood Floors CUSTOMER

17 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

To only use them for hardwood flooring

I would give them an "11". They were neat, clean, and to the point.

David H.

VERIFIED Just Hardwood Floors CUSTOMER

18 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you are looking for somebody who is honest and does the work in a professional manner and does what he says, they are the guys. It is not about price, it is about the quality of the work and you get what you pay for.

His knowledge, and he is very knowledgeable and there is nothing like 40 years of experience.

Shamis

VERIFIED Just Hardwood Floors CUSTOMER

19 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really knowledgeable about new product and restoring old floors.

The quality of the work is excellent and they are easy to deal with and pretty straightforward.

Derik

VERIFIED Just Hardwood Floors CUSTOMER

20 of 20

Quality 8
8 10
Loyalty Yes
CRITIQUE

They are always on time and they get back to you very quickly and they are reliable.

Their professionalism

Read All 20 Survey Responses at Ratings View