Diamond Certified Company Report

Jones Floor Designs

Diamond Certified Company Report

Jones Floor Designs

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 12 VERIFIED CUSTOMERS i

Jaime H.

VERIFIED Jones Floor Designs CUSTOMER

1 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Gary is very good at his trade, very thorough, and very patient. He just does a really good job.

He worked with us, he was patient, and he also gave us good input. He does a great job.

Dave H.

VERIFIED Jones Floor Designs CUSTOMER

2 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would hire them again.

He showed up when he said he would, and was done when he said he was going to be done, and he did a great job.

Michelle B.

VERIFIED Jones Floor Designs CUSTOMER

3 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say that Gary has a deep appreciation for wood, hardwood floors and vintage floors. He's almost like an artist.

I liked his commitment to restoration as opposed to replacement. I think he did a great job.

Read All 12 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Gary Jones, Owner

Jones Floor Designs refinishes, installs and repairs all types of hardwood flooring for residential clients throughout Contra Costa County. The company has the training and experience to work on everything from baseboards and moldings to stair treads and custom floors, and it utilizes a dust containment system that ensures each jobsite is 95 percent dust-free throughout the refinishing process.

Owner Gary Jones credits much of Jones Floor Designs’ success to his hands-on approach to working on floors. “I’m right there onsite doing all the work, so if something goes wrong or the client has questions, I can immediately handle the situation,” he explains. “By focusing on providing high-quality service and communication, I’m able to meet my customers’ expectations.”

Jones Floor Designs follows the guidelines of the National Wood Flooring Association (NWFA) on every project, which Mr. Jones says is important for maintaining a consistent level of quality. “With flooring work, if you follow the correct procedures, you’re going to get better results, and the NWFA’s procedures are the best in the industry. From drying times to staining techniques, everything I do is designed to ensure my clients get products they can enjoy for many years.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Jones Floor Designs

COMPANY CONTACT
SERVICES PERFORMED

Hardwood Floor Refinishing
Hardwood Floor Installation
Flooring Repair

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Jones Floor Designs

Jones Floor Designs installed, sanded and finished this hickory floor.

Company Profile

Jones Floor Designs refinishes, installs and repairs all types of hardwood flooring for residential clients throughout Contra Costa County. The company has the training and experience to work on everything from baseboards and moldings to stair treads and custom floors, and it utilizes a dust containment system that ensures each jobsite is 95 percent dust-free throughout the refinishing process.

Owner Gary Jones credits much of Jones Floor Designs’ success to his hands-on approach to working on floors. “I’m right there onsite doing all the work, so if something goes wrong or the client has questions, I can immediately handle the situation,” he explains. “By focusing on providing high-quality service and communication, I’m able to meet my customers’ expectations.”

Jones Floor Designs follows the guidelines of the National Wood Flooring Association (NWFA) on every project, which Mr. Jones says is important for maintaining a consistent level of quality. “With flooring work, if you follow the correct procedures, you’re going to get better results, and the NWFA’s procedures are the best in the industry. From drying times to staining techniques, everything I do is designed to ensure my clients get products they can enjoy for many years.”

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Company Philosophy

“Accountability is very important to me—I want my customers to know that I stand by my work and will do whatever it takes to make sure they’re satisfied. I listen to their needs and communicate with them every step of the way to ensure they have positive experiences.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hardwood floor refinishing companies that have earned the prestigious Diamond Certified award. For Jones Floor Designs, the easiest way to keep customers happy is to provide prompt, high-quality service throughout every step of their projects. “Accountability is very important to me, so I make sure my clients get exactly what they’re promised,” says owner Gary Jones. “I account for my actions and do whatever it takes to achieve positive results.”

Jones Floor Designs has been refinishing, installing and repairing hardwood flooring for residential clients throughout Contra Costa County since 1987. The company has the in-house capabilities to work on everything from baseboards and moldings to stair treads and custom floors, and it uses a dust containment system that ensures jobsites are 95 percent dust-free throughout the refinishing process.

Unlike less experienced flooring companies that use subpar materials and installation methods in an effort to reduce their operating costs, Jones Floor Designs follows the guidelines of the National Wood Flooring Association on every job, which Mr. Jones says is important for ensuring high levels of quality. “For example, I wait the proper amount of time for coats to dry, which prevents uneven and peeling finishes. My detail-oriented approach means my customers get more durable floors that look better and last longer.”

Another distinguishing feature of Jones Floor Designs is its ability to offer darker wood flooring stains than most of its competitors, which Mr. Jones attributes to his 30 years of industry experience. “Also, I use both oil- and water-based stains and finishes to ensure the best possible quality,” he adds. “Everything I do is designed to make sure my clients can enjoy their floors for many years.”

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Industry Info

If you’re planning to refinish your hardwood flooring, make sure you’re aware of recent changes in the industry.

The days of hardwood floor refinishing companies using chemicals that are toxic to people, pets and the environment are quickly coming to an end. That’s because recent state and federal regulations and advancements in product manufacturing are creating a range of products that are more environmentally-friendly.

According to Gary Jones, owner of Jones Floor Designs in Antioch, these regulations have both positive and negative impacts on homeowners. “New products are more durable and less toxic, but they’re also more expensive,” he notes. Still, many homeowners understand that paying a little more for better products that last longer and are safer for their families and the environment is a wise choice.

Mr. Jones says finding a contractor who takes advantage of the newer products by choosing higher quality materials over rock-bottom cost can profit homeowners in the long run. “If you and your floor refinishing company choose a product like Bona Traffic, which is the most durable product on the market and is a lot less toxic than traditional products, there are a lot of benefits. It’s smart to use the best products available when you’re protecting an investment like wood floors.”

New products mean more choices
One sector of the hardwood flooring industry that has seen some of the most changes in products and environmental sustainability is stains and finishes. Specifically, oil-based stains and finishes are being replaced by water-based finishes that are better for the environment. While some contractors dislike the water-based stains that are currently available, the market is expanding and options are getting better.

Mr. Jones confirms that having better water-based options gives homeowners more choices and control over the outcome and ecological impact of their refinishing jobs. “If you request oil finishes or your contractor thinks they’re a better fit, you can opt to use them on certain jobs,” he says. “Some people don’t want oil-based products in their homes, though, so it’s good that there are options available for every type of sealer, finish and stain.”

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Frequently Asked Questions
Q: How long will it take to refinish my floor?
A: “Typically, a refinishing job takes three to four days. The first day or two requires the use of products that smell bad and can be unhealthy for humans and pets, so you’ll need to leave your home for that period of time. You can be home during the second stage of work, though.”
 
Q: Do you use environmentally-friendly products?
A: “I use low-VOC products that are better for people, pets and the environment.”
 
Q: Will you protect my home while you’re working?
A: “Yes, I’m always careful and courteous when I’m working in my clients’ homes. I put plastic and paper on the floor in high-traffic areas, and when I’m sanding, I use a dust containment system that limits dust by 95 percent.”
 
Q: Can you tell if my floor is solid wood or an engineered product?
A: “Yes. Even if you don’t know what type of flooring you have, I can look at it and tell you what it is. I’ll know the right products to use and show you how to maintain its beauty over time.”
 
Q: How many times can I refinish my floor?
A: “Engineered flooring can only be sanded and refinished about three times, while real wood floors can usually be refinished up to six times.”
 
Q: How often should I recoat my flooring?
A: “I recommend recoating every five years, depending on wear and the type of floor you have.”
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SELECTED PHOTOS FROM Jones Floor Designs

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Gary Jones

Expert CONTRIBUTOR PROFILE
  • Gary Jones is a 30-year veteran of the hardwood flooring industry and owner of Jones Floor Designs, a Diamond Certified company. He can be reached at (925) 365-6761 or by email.

Gary Jones: A Hardwood Education

By James Florence, Diamond Certified Resource Reporter

ANTIOCH — Gary Jones’ professional account is a model example of “do what you know,” which, in his case, was hardwood flooring. “In high school, I had a friend whose father owned a floor covering business and I started working for him during the summers,” he remembers. “After graduating, I didn’t have any set plans, so I decided to continue in the flooring trade. I trained for quite a few years and stuck with it. Eventually, after 25 years in the industry, I made the move to start my own business.”

Today, as owner of Jones Floor Designs, Gary says his favorite part of his job is seeing the final product. “I enjoy transforming a floor that’s in poor condition into something that looks great. It’s very fulfilling to see the results of my work and know the homeowner is going to love it as well.”

A lifelong resident of Northern California, Gary currently resides in Antioch with his wife, Heidi. “I moved to the Bay Area from Southern California when I was 15,” he remembers. “I spent my young adult years in Clayton, which was a nice, country setting. In general, I like this part of the Bay Area because it’s less urban than other areas.”

Outside of work, Gary likes to spend as much time as possible outside. “I’m an outdoors kind of person, and I enjoy dirt biking, boating and camping,” he affirms. “I’ve been riding dirt bikes since I was nine years old, and it’s still one of my favorite activities.” Additionally, Gary enjoys spending time with his five grown children. “The kids all have their own lives now, so we don’t see them as much as we’d like to, but we manage to get together fairly regularly.”

In regard to a professional philosophy, Gary espouses the importance of reliability. “I pride myself on being a man of my word,” he says. “When I say I’m going to be at the jobsite at a certain time, I’m there as promised. Ultimately, it’s about keeping customers happy, and following up my word with my actions is an important part of that.”

When asked the first thing he’d do if he were to retire tomorrow, Gary says he’d warm up the RV. “I would definitely travel—that’s something I haven’t had much time for since I started my business. Heidi and I bought an RV a few years back and we’ve been eager to put some mileage on it, so maybe we’d take a road trip across the country.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: Black Bear Diner in Oakley.

Q: What’s your favorite TV show?
A: “Gold Rush.”

Q: Do you collect anything?
A: Decorative eggs.

Q: What’s your favorite holiday?
A: Thanksgiving—it’s a time for the whole family to get together.

Q: What’s your favorite kind of music?
A: Country.

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Expert articles
  • Tips for Cleaner Hardwood Floors

    ANTIOCH — Hardwood floors are beautiful, but they can be challenging to maintain, especially since they don’t hide dirt like other types of flooring. To keep your hardwood floors looking their best, consider the following measures:

    Regular cleaning
    To keep dirt at bay, clean your floors every other day with a recommended product like Bona Hardwood Floor Cleaner. You can also use a simple vinegar and water solution (1 cup vinegar to 1 gallon water)—just make sure you wring out your mop thoroughly. Due to the risk of warped floorboards, you should never wet-mop a hardwood floor.

    Laying down mats
    While cleaning is critical for maintaining your hardwood floors, you can minimize the amount of dirt that enters your home in the first place by putting rugs and walk-off mats at entrances. Entrance mats are especially important in winter, as they keep water from being tracked onto your floors.

    Re-coloring and refinishing
    Besides preventing dirt from entering your home, there are ways to make it less noticeable. Since darker wood floors tend to show dirt more, consider lightening the color of yours the next time you refinish. Furthermore, rather than applying a glossy finish that highlights dirt and imperfections, consider applying a satin finish, which produces more of a matte effect.

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Expert video tip
  • Video: Hardwood Floor Maintenance

    Complete Video Transcription:

    ANTIOCH — Host, Sarah Rutan: If your home has hardwood flooring, you’ll need to be proactive about maintaining its appearance and integrity. Today we’re in Antioch with Diamond Certified Expert Contributor Gary Jones of Jones Floor Designs to learn more.

    Diamond Certified Expert Contributor, Gary Jones: For maintaining your floors, I suggest to use the Bona Floor Cleaning Kit, which helps with scratches, scuffs, reconditioning, and brings you a shine back to your floors. The Bona Floor Kit comes with a mop, a spray, and new pads to clean your floor with. You can use vinegar and water. That helps to bring back the shine and keep your floors in pristine condition.

    During the rainy season, it’s good to keep a rug at your front door so that you’re not tracking in lots of water. But we do offer a satin finish, which you don’t see the footprints quite as much. Most customers prefer the satin finish.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Jones Floor Designs WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Jones Floor Designs
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 12 VERIFIED CUSTOMERS i
Jones Floor Designs : Average 9.2 out of 10 based on 12 unique customer surveys of customer satisfaction.

Jaime H.

VERIFIED Jones Floor Designs CUSTOMER

1 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Gary is very good at his trade, very thorough, and very patient. He just does a really good job.

He worked with us, he was patient, and he also gave us good input. He does a great job.

Dave H.

VERIFIED Jones Floor Designs CUSTOMER

2 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would hire them again.

He showed up when he said he would, and was done when he said he was going to be done, and he did a great job.

Michelle B.

VERIFIED Jones Floor Designs CUSTOMER

3 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say that Gary has a deep appreciation for wood, hardwood floors and vintage floors. He's almost like an artist.

I liked his commitment to restoration as opposed to replacement. I think he did a great job.

D. S.

VERIFIED Jones Floor Designs CUSTOMER

4 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give him a call. I'm sure he can help you with what you need.

His price and his efficiency

Howard G.

VERIFIED Jones Floor Designs CUSTOMER

5 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

His prices are good.

He did a good job.

Randy B.

VERIFIED Jones Floor Designs CUSTOMER

6 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they got in and got the job done, and it looks great.

They were easy to work with.

Ann M.

VERIFIED Jones Floor Designs CUSTOMER

7 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable and good quality of work

Reliability

Pat V.

VERIFIED Jones Floor Designs CUSTOMER

8 of 12

Quality 9
9 10
Loyalty Yes
CRITIQUE

That he was very diligent and on time, he did a very good job during the process as well as cleaning up. He also came out to give us a follow-up on some questions we had on flooring. We were very well satisfied with the service.

His professionalism, he was on time and was very careful in his work, and explained what he was doing.

S. C.

VERIFIED Jones Floor Designs CUSTOMER

9 of 12

Quality 8
8 10
Loyalty Yes
CRITIQUE

They are a good, solid company to hire.

The quality of the work

Diane A.

VERIFIED Jones Floor Designs CUSTOMER

10 of 12

Quality 8
8 10
Loyalty Yes
CRITIQUE

Gary had to go back and apply multiple coats of finish on the floor. He accommodated it, but I'd say to make sure that you are satisfied with the finished product, the dried finished product, before signing off on it.

He was easy to work with. When we asked him to do something, he did it.

Victoria R.

VERIFIED Jones Floor Designs CUSTOMER

11 of 12

Quality 8
8 10
Loyalty Yes
CRITIQUE

That basically they did a very good job, they were neat and cleaned up. A couple of times, Gary had to come back to fix a couple of things, but he was really good about that. Overall it was a good experience.

Gary came every day until the job was complete. A lot of time contractors will come out one day and then not come back, but Gary was there everyday until it was finished.

Kim S.

VERIFIED Jones Floor Designs CUSTOMER

12 of 12

Quality 7
7 10
Loyalty Yes
CRITIQUE

Gary was great to work with, super cooperative, and communicative. I'm just not sure about the end product.

Gary's communication

Read All 12 Survey Responses at Ratings View