Diamond Certified Company Report

John Molloy Painting

Diamond Certified Company Report

John Molloy Painting

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 44 VERIFIED CUSTOMERS i

Sara D.

VERIFIED John Molloy Painting CUSTOMER

1 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

A true perfectionist, and he exceeded my expectations.

Everything was done perfectly.

Kari M.

VERIFIED John Molloy Painting CUSTOMER

2 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're trustworthy and they do quality work.

They were flexible, they worked around my schedule, and they completed the job on time.

Alicia A.

VERIFIED John Molloy Painting CUSTOMER

3 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of the work they do is fantastic. The crew has excellent attention to detail, they're thorough when they do the actual job, and I trusted them at my home.

It was pretty easy to schedule them to do the job, they came out quickly, they stuck to their timeline, and they completed the job without giving me any problems.

Read All 44 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

John Molloy, Owner

John Molloy Painting provides a wide range of interior and exterior painting services for residential and commercial clients throughout the Greater Bay Area. In addition to handling every step of the painting process (including staining and fine finishing), the company has the training and equipment to repair sheet rock damage, replace trim moldings, refinish kitchen and bathroom cabinets, and more.

Owner John Molloy says his company’s small size allows it to take a detail-oriented approach to every project and ensure high levels of customer satisfaction. “We focus on one job at a time, so we’re able to keep quality control tight and make sure everything is the best it can be. We’re honest and precise, and our customers feel comfortable having us work on their homes.”

John Molloy Painting also provides color consultation services for clients who are unsure about certain aspects of their interior painting projects. “Interior painting is our specialty, so we’re able to utilize our collective expertise to make sure our customers get the right paint colors in the right applications,” says Mr. Molloy. “Whether it’s brushes, rollers or spray, we can do it all.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON John Molloy Painting

COMPANY CONTACT
Service AREA

The Greater Bay Area

SERVICES PERFORMED

Interior & Exterior Painting
Plaster, Hole & Sheet Rock Repair
Fine Finishes
Staining
Historical Renovations

BRANDS Supported
  • Benjamin Moore

  • Farrow and Ball

DIAMOND CERTIFIED RESEARCHED ARTICLES ON John Molloy Painting

Company Profile

John Molloy Painting provides a wide range of interior and exterior painting services for residential and commercial clients throughout the Greater Bay Area. In addition to handling every step of the painting process (including staining and fine finishing), the company has the training and equipment to repair sheet rock damage, replace trim moldings, refinish kitchen and bathroom cabinets, and more.

Owner John Molloy says his company’s small size allows it to take a detail-oriented approach to every project and ensure high levels of customer satisfaction. “We focus on one job at a time, so we’re able to keep quality control tight and make sure everything is the best it can be. We’re honest and precise, and our customers feel comfortable having us work on their homes.”

John Molloy Painting also provides color consultation services for clients who are unsure about certain aspects of their interior painting projects. “Interior painting is our specialty, so we’re able to utilize our collective expertise to make sure our customers get the right paint colors in the right applications,” says Mr. Molloy. “Whether it’s brushes, rollers or spray, we can do it all.”

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Company Philosophy

"We pride ourselves on our customer service, so we always take the time to communicate with our clients and make sure they're getting exactly what they want. We utilize our 75 years of combined painting experience to produce high-quality, long-lasting results, regardless of the type of project."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting companies that have earned the prestigious Diamond Certified award. For John Molloy Painting, the key to achieving and maintaining high levels of customer satisfaction is simple: take a focused approach to each project that ensures the client gets exactly what they want. “We give every job our undivided attention, which means our customers have immediate access to us whenever they have questions or concerns,” says owner John Molloy. “They know we’re 100 percent concentrated on their paint jobs when we’re working, and they really appreciate that.”

John Molloy Painting provides a variety of interior and exterior painting services for residential and commercial clients throughout the Greater Bay Area. The company has the training and equipment to handle every step of the painting process (including fine finishing and staining), and it’s also qualified to repair sheet rock damage, refinish kitchen and bathroom cabinets, replace trim moldings, and more.

Unlike painting companies that hire inexperienced workers in an effort to reduce their operating costs, John Molloy Painting maintains a crew of three professional painters who have been hand-picked for their commitment to quality and customer satisfaction. “Rodrigo, Juan and Efren are a really good team,” says Mr. Molloy. “They’ve worked beside me for years, and I’ve taught them exactly the way I want each job done. They’re also pleasant to be around, which our customers really like.”

Another distinguishing attribute of John Molloy Painting is its meticulous approach to preparation, which includes sanding surfaces and making small repairs before any paint is applied. “Preparation is the most important part of our job,” affirms Mr. Molloy. “If it isn’t done correctly, the paint can fail altogether, so we always make sure every surface is as smooth as possible before applying paint.”

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Industry Info

Despite new EPA-required changes to paint products, there are still easy ways to make your new paint job last longer. Fresh exterior paint is one of the best ways to improve the appearance of a house, but many homeowners have begun to notice that their paint jobs aren’t as durable as they used to be. “Paint is regulated by the EPA, and they’ve recently made changes that are better for the environment,” explains John Molloy, owner of John Molloy Painting in Fairfax. “All paints are now water-based rather than oil-based, which means they don’t have solvents in them or off-gas like they used to. This is good for the environment, but it also means the paint doesn’t last as long.”

Mr. Molloy says most exterior paint jobs used to last about 12 years, but now that lifespan is reduced to six or eight years. However, he says you can still get your paint job to last longer by taking simple preparation steps. “Good preparation is the key to any good paint job. Sanding, for example, etches the surface you’re going to paint and gives the paint a good surface to stick to.”

Here are some other tips for making sure your paint job lasts as long as possible:

  • Tell your painting contractor to repair damage that’s underneath existing paint (including dry rot), caulk gaps, cover nails with a rust-resistant primer, and fill holes before priming and painting.
  • Ask your painting contractor if they’ll prime the surface to be painted. Primed surfaces accept paint better and last longer than paint alone. You may also get a truer color by using a quality primer.
  • Repaint sanded and prepared surfaces soon after removing the old paint or sealer. Wood and other surfaces that are left bare and exposed to the sun can be quickly broken down by UV rays, which can permanently damage the surface and lead to poor paint adhesion.
  • Ensure your painting contractor will completely cover the surface, especially rough surfaces like raw wood.
  • Cover the entire surface in at least two coats of paint. You may want to request an additional paint coat on areas that are exposed to sunlight for long periods of time.
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Frequently Asked Questions

Q: How do you charge for your services?

A: We usually work on a ‘time and materials’ basis rather than a ‘project’ basis. That way, we can charge based on the actual time it takes and the materials we use. If you want an estimate based on the entire project, we’ll try to accommodate as best as we can.

Q: How many jobs do you take on at once?

A: We typically only do one project at a time, which allows us to fully concentrate on the job at hand and get the work done quickly and efficiently.

Q: Who will be doing the actual painting?

A: We have a skilled team of professional painters. Rodrigo Ernani has been with us for 20 years, Juan Gomez has been with us for seven years and Efren Carmona has been with us for four years. Most jobs have a crew of three painters, but some smaller jobs only need one or two.

Q: How do you prepare surfaces for new paint?

A: Our preparation method includes sanding, removing chips and flaking paint, and repairing damage to underlying surfaces. It’s our standard procedure to take care of all damaged areas, including dry rot and other problems we find underneath the paint.

Q: Can I live in my home while you’re painting it?

A: It’s up to you. If you want to stay at home, we’ll work with you to make the situation as comfortable as possible. We clean up every day and keep things organized while we’re working, and we’ll let you know the specific timeframe of when we’ll be done. If you don’t want to be home while we’re painting, we can arrange to do the job while you’re on vacation or out of town.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM John Molloy

Expert CONTRIBUTOR PROFILE
  • John Molloy is a 43-year veteran of the painting industry and owner of John Molloy Painting, a Diamond Certified company. He can be reached at (415) 938-6986 or by email.

John Molloy: Painting History

By James Florence, Diamond Certified Resource Reporter

FAIRFAX — Before he was painting Bay Area homes, John Molloy had already made a name for himself on his native East Coast by taking advantage of a singular opportunity to make—or rather, paint—history. “I started painting houses in the mid-1970s, and soon after I began to pursue a career in historic restoration, which, being in New York, was a trade in high demand,” he explains. “I was on the ground floor of the American revival movement, where people were going into inner cities and restoring historic buildings that had fallen into disrepair. I had the privilege of working on rooms in buildings where George Washington met with his commanders, such as the Van Cortlandt Mansion in New York City and the Gold Room in the officer’s club at West Point Military Academy.”

After 15 years in the historic restoration business, John decided it was time for a change of pace (and climate) and relocated to the West Coast in 1990. “Honestly, I got tired of working in the humidity back East,” he says. “From the sweltering summers to the frigid winters, that extreme weather just wears on you after a while.” After establishing himself in the local community by working for the painter’s union, John struck out on his own once again and founded John Molloy Painting.

A resident of Fairfax, where he lives with his wife, Soyara, and their teenage sons, Jack and Connor, John says he appreciates the verdant beauty that characterizes Marin County. “I would say Marin is the region of California that comes closest to matching the terrain back East, with its green forests and rolling hills. If you were to fly over the state, most of it would appear brown, but once you came to Marin, you’d see everything start to turn green and lush.”

Outside of work, John’s primary hobby is playing the drums, both at his home studio and at local live performances. “My father was a Juilliard graduate, and he instilled in me a passion for music that I carry to this day,” he says. When he’s not on stage or in the studio, John is likely to be found hanging out with his wife and sons and keeping up with his oldest daughter, Lauren, who currently lives in New York. “I get a real joy from being with my family—they’re undoubtedly the most important part of my life.”

In his life and career, John espouses the importance of adopting frugal habits to achieve long-term financial prosperity. “I once asked a successful person what the secret to success was, and he said, ‘If you watch your pennies, the dollars will take care of themselves.’ That stuck with me, and gradually I started to trim the fat. Once you start dropping the $3 coffees and other petty expenses, you’ll be surprised what a difference it can make for your financial situation.”

When asked the first thing he’d do if he could retire tomorrow, John says he’d return to school to pursue a long-deferred formal education. “I wasn’t a good student when I was younger—I just wasn’t interested in sitting in a classroom and learning from books. As I got older, however, I came to value reading and developed a passion for learning new things. That being said, if I retired tomorrow, I’d go back to school to study music and possibly law.”

Ask Me Anything!

Q: Who are your biggest musical influences?
A: As a drummer, it starts with Buddy Rich, who is probably the greatest drummer who ever walked the face of the earth. On the other end of the spectrum, John Bonham from Led Zeppelin was also a huge influence for me.

Q: Other than drums, if you could immediately master any musical instrument, what would you choose?
A: Piano.

Q: What’s your favorite local restaurant?
A: I’d have to say Sorella Caffe in Fairfax, which is my wife’s restaurant.

Q: Do you like fiction or nonfiction books?
A: Nonfiction books—especially biographies.

Q: What’s your favorite dessert?
A: I love a good cherry pie.

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Expert articles
  • How to Choose a Quality Painting Contractor

    FAIRFAX — When choosing a painting contractor, a common strategy many homeowners employ is to get estimates from three different companies and choose the one whose price falls in the middle. While this may seem like a good way to achieve a middle ground between affordability and quality, it’s still a choice that’s based on price, which is always a gamble. A better strategy is to research a contractor’s credentials, references and certifications—in other words, find out who will be painting your house. Here are the important things to look at:

    Licensing
    Every painting contractor in California is required to carry a valid license, so make sure your painter has one that’s current. Also, always verify a painting contractor’s ID to ensure he’s the same person named on the license.

    Insurance
    Painting entails safety risks, so to protect yourself against a potential lawsuit, it’s crucial that your painting contractor and his employees are fully covered by workers’ compensation insurance. Also, make sure the contractor you choose is bonded, which will protect you financially if your job is left unfinished.

    Reputability
    Ask for valid references from prior customers and request to see photos from previous jobs.

    Professional affiliations
    Ask your contractor if he’s a member of any national or local painters’ associations, which can further confirm professional legitimacy.

    Certifications
    Industry certifications from manufacturers and government agencies are an additional indicator of the quality of a painting contractor’s work.

    When researching a painting contractor’s professional credentials, a vital resource is the Contractors State License Board’s website (www.cslb.ca.gov), where you can verify things like licenses and workers’ compensation insurance.

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Expert video tip
  • Video: Importance of Drying Time

    Complete Video Transcription:

    FAIRFAX — Host, Sarah Rutan: When it comes to painting your home, its important to allow ample drying time. Today, we’re in Fairfax with Diamond Certified Expert Contributor, John Molloy of John Molloy Painting to learn why.

    Diamond Certified Expert Contributor, John Molloy: Drying time. Often overlooked by many people. It’s a really important part of the painting process to apply a prime coat and a finish coat and then another finish coat.

    It’s really important to allow several hours between coats and most likely overnight. I prefer to let coats dry overnight. I don’t like to let a prime coat dry after a few hours and then reapply another coat over it.

    You get better results and long-lasting life out of your paint job if you let the paint dry properly.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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John Molloy Painting WEBSITE AND EXTERNAL FEED
  • John Molloy Painting SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON John Molloy Painting
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 44 VERIFIED CUSTOMERS i
John Molloy Painting : Average 9.6 out of 10 based on 44 unique customer surveys of customer satisfaction.

Sara D.

VERIFIED John Molloy Painting CUSTOMER

1 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

A true perfectionist, and he exceeded my expectations.

Everything was done perfectly.

Kari M.

VERIFIED John Molloy Painting CUSTOMER

2 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're trustworthy and they do quality work.

They were flexible, they worked around my schedule, and they completed the job on time.

Alicia A.

VERIFIED John Molloy Painting CUSTOMER

3 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of the work they do is fantastic. The crew has excellent attention to detail, they're thorough when they do the actual job, and I trusted them at my home.

It was pretty easy to schedule them to do the job, they came out quickly, they stuck to their timeline, and they completed the job without giving me any problems.

Helena T.

VERIFIED John Molloy Painting CUSTOMER

4 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say he was very good, professional, honest, and very nice.

I would say he was very good, professional, honest, and very nice.

Pete M.

VERIFIED John Molloy Painting CUSTOMER

5 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told people that John Molloy does it correctly.

The quality of his work, John, and his painters, he has a very good crew that are easy to have around.

Cherrie M.

VERIFIED John Molloy Painting CUSTOMER

6 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're really great. They were reliable, and I thought they did great work. They're trustworthy, which is a huge thing for me. His team has been together for so long, which made me comfortable, even when I had to leave while they were working.

They just did good work. They’re friendly, easy to work with, and easy to talk to. We've always been very happy with their work.

Lisa H.

VERIFIED John Molloy Painting CUSTOMER

7 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's fantastic. John and his staff are thorough, and they do a great job.

He communicated everything. Everything was perfect.

Brian W.

VERIFIED John Molloy Painting CUSTOMER

8 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd just say he was efficient and a fun guy to be around, just very good.

They did what they said they were going to do.

Linda K.

VERIFIED John Molloy Painting CUSTOMER

9 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they do quality work for an affordable price

I liked how timely they were, how thorough they were, how detailed they were, and how great the finished job looks. I thought my specific project was going to be kind of difficult, but they persevered and exceeded my expectations.

Alex W.

VERIFIED John Molloy Painting CUSTOMER

10 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very detailed, hardworking, and pleasant to work with.

The quality of their work

Brian P.

VERIFIED John Molloy Painting CUSTOMER

11 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's extremely high quality work.

He was very friendly, professional, punctual, and he has a great team.

Brian N.

VERIFIED John Molloy Painting CUSTOMER

12 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

Attention to detail, and he's dependable.

The attention to detail, which is hard to find with a painter

Carl C.

VERIFIED John Molloy Painting CUSTOMER

13 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a great service, timely executed.

John's employees were very friendly and very helpful.

Chris C.

VERIFIED John Molloy Painting CUSTOMER

14 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say he is very detailed. His work is excellent. He did a really great job.

John Molloy is great. He's the only guy we'll use. He's very personable, very real. He lives in the community, and he has worked on all kinds of homes.

Chuck W.

VERIFIED John Molloy Painting CUSTOMER

15 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He absolutely puts his customers first, and he just does everything he can do to makes sure that people are satisfied. He has such a personal touch that people definitely want him to come back.

The superb quality and service, he's always there on time, he's extremely reliable, and the people who work for him are great, superb people. I would definitely recommend him to anybody.

Daniel G.

VERIFIED John Molloy Painting CUSTOMER

16 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great attention to detail, they are experienced, and they have great craftsmanship.

He has done several jobs for me, and he is always very reliable. He has always done a very good job.

Doug T.

VERIFIED John Molloy Painting CUSTOMER

17 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

The men who did the work were all pleasant. I was very impressed with the preparation before they started painting. They did a lot of taping. They put cardboard on the floor, and they were very careful about protecting our new floors. They were very thorough, and they painted everything twice.

The professional outcome, they were very good. We were very happy with it.

Gary T.

VERIFIED John Molloy Painting CUSTOMER

18 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is reliable, he does great work, he has high standards, and he has integrity.

The quality of the work, and he is a good guy.

Mrs. M.

VERIFIED John Molloy Painting CUSTOMER

19 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of the work was very good, and he left the place very clean. We were very happy.

Just the quality and the trustworthiness of his workers

Gill L.

VERIFIED John Molloy Painting CUSTOMER

20 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use him. John does a good job.

The quality of the work that they did

Read All 44 Survey Responses at Ratings View