Diamond Certified Company Report

J & M Windows & Glass, Inc.

Diamond Certified Company Report

J & M Windows & Glass, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 300 VERIFIED CUSTOMERS i

G.C.G.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

1 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dan goes the extra mile all the time.

They always handle their business well. He has his son working for him as well. The whole bunch of guys working for him are just great.

Gordana S.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

2 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide great service.

They're prompt, clean, they don't make a mess, they're very conscientious, and they do a great job.

Barbara G.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

3 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They try very hard to please the customer and they go out of their way to do that.

They listened to what I said and they were able to help me. They knew exactly what I was talking about. The staff is well trained. I got the window latches I needed.

Read All 300 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Mark Young, Owner

J & M Windows & Glass, Inc. designs and installs shower enclosures and mirrors for Santa Clara County homeowners. The company focuses on customizing each product by offering a variety of glass styles and finishes, including aluminum and metal. Customers can visit its 2,500-square-foot Campbell showroom to view examples and purchase window and skylight products from top manufacturers such as Milgard, Andersen, Marvin, Cardinal, and Velux America.

Owner Mark Young joined J & M Windows & Glass in 1976, two years after his parents, Jim and Marge Young, founded the company. Mr. Young says he’s proud to continue his family’s tradition of providing quality mirror, glass door and window products for the Santa Clara community. “We have a depth of industry knowledge and experience, and we concentrate on the products we’ve found to be the best.”

J & M Windows & Glass provides plan take-offs, supplies brochures and technical information, and is qualified to service everything it sells. The company also encourages customers to consider installing energy-saving windows, which keep homes warmer and quieter while reducing energy bills. To learn more, Mr. Young invites potential customers to visit www.jandmglass.com.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON J & M Windows & Glass, Inc.

Service AREA

Santa Clara County
San Mateo County
Santa Cruz County

Get Directions
SERVICES PERFORMED

Shower Enclosure & Mirror Installations
Window & Skylight Sales

BRANDS Supported

DIAMOND CERTIFIED RESEARCHED ARTICLES ON J & M Windows & Glass, Inc.

Company Profile

J & M Windows & Glass, Inc. designs and installs shower enclosures and mirrors for Santa Clara County homeowners. The company focuses on customizing each product by offering a variety of glass styles and finishes, including aluminum and metal. Customers can visit its 2,500-square-foot Campbell showroom to view examples and purchase window and skylight products from top manufacturers such as Milgard, Andersen, Marvin, Cardinal, and Velux America.

Owner Mark Young joined J & M Windows & Glass in 1976, two years after his parents, Jim and Marge Young, founded the company. Mr. Young says he’s proud to continue his family’s tradition of providing quality mirror, glass door and window products for the Santa Clara community. “We have a depth of industry knowledge and experience, and we concentrate on the products we’ve found to be the best.”

J & M Windows & Glass provides plan take-offs, supplies brochures and technical information, and is qualified to service everything it sells. The company also encourages customers to consider installing energy-saving windows, which keep homes warmer and quieter while reducing energy bills. To learn more, Mr. Young invites potential customers to visit www.jandmglass.com.

Read moreRead Less
Company Philosophy

"We're committed to providing excellent products and services for every customer, every time. Our company is like an extended family, and we consider ourselves an important part of our community. To earn the respect of our neighbors, customers, suppliers and competition, we promote and practice integrity and solid work ethics."

Read moreRead Less
Comparative Summary

Family-owned and operated J & M Windows & Glass, Inc. designs and installs shower enclosures and mirrors for Santa Clara County homeowners. The company focuses on customizing its products by offering a variety of glass styles and finishes, including metal and five different colors of aluminum. It also sells window and skylight products from top manufacturers such as Milgard, Andersen, Marvin, Cardinal and Velux America.

Owner Mark Young says J & M Windows & Glass’ three decades of experience set it apart from its competition. “My parents, Jim and Marge Young, founded the company in 1974. I joined two years later, and we’ve been operating from the same location in Campbell ever since. Our depth of industry knowledge and experience allows us to concentrate on offering the best products available. We don’t just sell any product–we choose the best and stay with it.”

Mr. Young says a visit to J & M Windows & Glass’ 2,500-square-foot Campbell showroom gives customers a better understanding of their home improvement projects. “There are so many different options available, and seeing them all in one place helps people visualize what will work best for their homes.”

J & M Windows & Glass has developed a reputation for providing excellent quality control, especially prior to installations. “We clean and inspect every product when they arrive from the manufacturers,” says Mr. Young. “If there’s a problem we can correct, like polishing a scratch, we do it before arriving at the client’s home. If there’s a problem we can’t fix, we ship it back. We don’t wait until we’re in the midst of an installation to discover a problem.”

Read moreRead Less
Industry Info

Regularly maintaining your new windows and shower doors will help extend their life. “People expect windows and glass doors to operate forever, but they’re like cars,” says Mark Young, owner of J & M Windows & Glass, Inc. in Campbell. “It’s important to maintain the exteriors of windows and doors and lubricate the moving parts. If you don’t, they won’t slide or open properly.” Regularly cleaning the glass is also important—it prevents hard-to-remove deposits from accumulating. “If you don’t keep the glass clean, eventually you won’t be able to clean it at all,” says Mr. Young.

Here are some more tips for cleaning glass shower doors and windows:

• Use a squeegee to clean large areas, but remember that it can’t reach cracks and crevices. For such areas, use an old toothbrush.
• When using chemicals, always wear rubber gloves to protect your hands. If you don’t want to use chemicals, try using baking powder paste. Apply it on the glass and leave it for 20 minutes. Then wash and clean the water with a soft, dry piece of cloth.
• To remove hot water stains, apply a bit of lemon oil to the glass and quickly clean it with a piece of cloth.
• When using a bathroom cleaner to remove stains, give it adequate time to set on the glass and use a non-abrasive sponge when it’s done.

When looking for a contractor to install a glass shower enclosure, Mr. Young says to look for a company with industry longevity. “Find someone who’s been in the business for a long time. That’s the best way to judge quality.” Membership in the National Association of the Remodeling Industry (NARI) is also a good indicator. Not every contractor can join NARI; they must possess a degree of experience and knowledge and meet the association’s standards. “NARI isn’t a ‘pay-to-play’ organization,” says Mr. Young. “Its members have to perform to standards, and if they don’t, they lose their membership status.”

Read moreRead Less
Frequently Asked Questions

Q: What kind of shower enclosure is best for me?

A: We strongly recommend you come to our showroom in Campbell and see what we have to offer. There are many different options, and our sales staff can help you choose what will work best. Shower enclosures can have sliding or swinging doors and heavy or ordinary glass. Mirrors can be beveled or unbeveled. Visiting our showroom will help you visualize exactly what you want.

Q: How long do your warranties last?

A: Different products carry different warranty periods. Window warranties range from 20 years to lifetime. Shower doors are often under warranty for three years. We offer a one-year warranty for shower door installations.

Q: How long will a shower installation take?

A: It depends on the job. A typical tub enclosure will take an hour and a half. An unusual or difficult case may take half a day or more.

Q: If I order a shower enclosure, how long will the entire process take?

A: Once the measurements are done and the materials are ordered, it typically takes about two weeks. Part of that time is spent on quality control. When we get the product, we don’t just put the material on a truck and drive it to the site. We do a thorough inspection and measure to make sure it’ll work in your home. This careful approach increases our lead time, but it makes things more convenient for our clients, because we don’t have to come out twice if there’s a problem.

Q: Do you install windows and skylights?

A: No, but we sell windows and skylights to do-it-yourselfers and contractors. We focus our installation services on shower enclosures and mirrors.

Q: Is there a tax credit for energy-saving windows?

A: Yes. Through the 2010 tax year, there’s a credit of 30 percent (up to $1,500) for qualifying windows. But it’s not just for windows—if you’ve used the credit for other energy-saving improvements, it may not be available.

Read moreRead Less

SELECTED PHOTOS FROM J & M Windows & Glass, Inc.

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Chris Young

Expert CONTRIBUTOR PROFILE
  • Chris Young is sales manager of J & M Windows & Glass, Inc., a Diamond Certified company since 2007. He can be reached at (408) 782-4917 or by email.

Chris Young: Keeping it in the Family

By James Florence, Diamond Certified Resource Reporter

CAMPBELL — A third-generation participant of his family’s window and glass company, Chris Young takes pride in continuing the legacy established by his grandfather. “My grandpa started J & M Windows & Glass in 1974, and my dad took over in the mid-1980s,” he recounts. “I first got involved in 2008. I was a couple of years out of high school and the economy had just taken a dive, so I came in to help and ended up staying. I like working for the family business and carrying on my grandpa’s legacy. I think that’s the main motivation for me—to keep it going.”

Today, as sales manager of J & M Windows & Glass, Inc., Chris says his favorite part of his job is the variety. “I like the fact that I get to see a lot of different homes and meet people from different walks of life. When you’re exposed to that kind of variety every day, it certainly keeps things interesting.”

A resident of Saratoga, Chris spends most of his time outside of work on two principal pastimes. “My main hobby is dirt biking, which I do at least a couple of times a month, provided I’m not injured,” he laughs. “I’m also an avid disc golfer and a member of the Silicon Valley Disc Golf Club. As a nonprofit organization, we’ve built three disc golf courses in San Jose, and we’re currently working on another in Cupertino. We also sponsor holes and hold clean-up days at local courses, so it’s a really neat thing to be a part of.”

In regard to his professional career, Chris references a piece of wisdom passed down from his forebears. “One thing I learned from my dad, which he learned from my grandpa, is the importance of doing things right the first time,” he shares. “Even if that means it takes longer, it’s better to invest that time into doing something right than to compromise quality by taking a shortcut. It’s a simple philosophy, but I think it applies to just about every aspect of our business in one sense or another.”

When asked the first thing he’d do if he were to retire tomorrow, Chris says he would invest more time toward his hobbies. “I’d go dirt biking and disc golfing more often, for sure. I’d also travel more. In particular, I think it’d be fun to do a tour of different disc golf courses all over the United States.”

Ask Me Anything!

Q: What’s your favorite TV show?
A: “The Office.”

Q: Have you ever read a book more than once?
A: “Where the Red Fern Grows,” by Wilson Rawls.

Q: What’s your favorite snack?
A: Trail mix.

Q: If you could time travel, would you go to the past or the future?
A: I would go back to the 1970s, because that’s my favorite decade in terms of music.

Q: What’s your favorite band?
A: The Allman Brothers Band.

Read moreRead less
Expert articles
  • How to Maintain a Sliding Glass Door

    CAMPBELL — When a sliding glass door becomes difficult to operate, it’s usually due to a lack of maintenance—specifically, cleaning and lubrication. People are often surprised to find their door issues can be resolved by merely applying lubricant to their doors’ tracks. That’s why, if you want to keep your sliding door working properly, you should clean and lubricate its track on a regular basis. A good product for this task is silicone spray, which is a dry lubricant that doesn’t attract dust and dirt like WD-40.

    To clean your door track, open the door and wipe the exposed section of track with a paper towel saturated with silicone spray. Wipe the top of the track as well as the bottom, all the way from the frame to the door. When you’re finished, close the door and clean the other side of the track in the same manner.

    In addition to cleaning and lubricating your door’s track, it’s a good idea to check its alignment, which can also affect its operation. Most sliding glass doors have a couple of knobs at the bottom that allow you to adjust the alignment. Open your door slightly and check its alignment with the track; if it seems off, use the knobs to adjust it. When your door is properly lubricated and aligned, it should open and close with ease.

    Read moreRead less
Expert video tip
  • Video: Sliding Door Maintenance

    Complete Video Transcription:

    CAMPBELL — Host, Sarah Rutan: If your sliding glass door has become difficult to open and close, it’s likely due to a lack of maintenance. Today we’re in Campbell with Diamond Certified Expert Contributor Chris Young of J & M Windows & Glass to learn more.

    Diamond Certified Expert Contributor, Chris Young: Today we’re going to be talking about sliding doors and how to keep them working properly. This is a Marvin Ultimate sliding door here, but this really works for any patio door that slides. It’s going to have two screws on the bottom, and those are for adjustment. So, what you want to do is open your door slightly, make sure everything is aligned good there. If it’s not, you can adjust it with those plugs.

    And then what you’re going to want to do is go ahead and open the door up. You’ll take some silicone spray, which is a dry lubricant. It’s not like WD-40, so it’s not going to attract dust or dirt. You’ll spray some of this on your paper towel, and then what you’re going to do is wipe down the bottom track here all the way along the track. And then you’re going to do it up in the head here along this piece and also on this piece. Then you can close the door. And you’ll do the same thing down here on the bottom and also up on the top.

    The biggest things with sliding doors, we get people that call us, and it’s not sliding well and they think they need new rollers. But really, most cases it’s just that they need some lubricant. So, the biggest thing is keeping your tracks clean and then also keeping it lubricated with the silicone spray. And that should be all you need to keep your doors working properly.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
J & M Windows & Glass, Inc. WEBSITE AND EXTERNAL FEED
  • J & M Windows & Glass, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON J & M Windows & Glass, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 300 VERIFIED CUSTOMERS i
J & M Windows & Glass, Inc. : Average 9.3 out of 10 based on 300 unique customer surveys of customer satisfaction.

G.C.G.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

1 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dan goes the extra mile all the time.

They always handle their business well. He has his son working for him as well. The whole bunch of guys working for him are just great.

Gordana S.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

2 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide great service.

They're prompt, clean, they don't make a mess, they're very conscientious, and they do a great job.

Barbara G.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

3 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They try very hard to please the customer and they go out of their way to do that.

They listened to what I said and they were able to help me. They knew exactly what I was talking about. The staff is well trained. I got the window latches I needed.

M.B.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

4 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good follow up. I have been working with them for over 25 years and have nothing but good things to say about the company.

Consistency in pricing

J.D.R.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

5 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

Responsiveness

P.B.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

6 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very knowledgeable and reliable.

They were on time and prompt.

K .K.M.C.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

7 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mark, the owner, is there for you.

Mark is there for you

Carol H.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

8 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were helpful and helped to resolve my problems.

I don't know.

Ed S.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

9 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you need windows, glass, and good help, this is the place to call.

Pleasant to deal with

Chris B.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

10 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know their products and glass.

Their experience and knowledge, they were able to help me with the installers to make the transition smooth and worry-free.

Natalie P.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

11 of 300

Quality 10
10 10
Loyalty No
CRITIQUE

Go with someone else, because they are very expensive.

They are very prompt.

Keith B.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

12 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Clean facility, and the service was good.

They had everything I needed as far as glass was concerned.

Fabio K.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

13 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Nothing in particular

Mark F.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

14 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good showroom

Very professional

Tara A.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

15 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were prompt and answered all of the questions that I had.

Megan G.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

16 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful.

Good work

Jack Z.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

17 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very organized and clean

They were very helpful concerning answering parts that I could not describe.

Linda N.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

18 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional and friendly.

Their responsiveness

Marianne C.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

19 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and not terribly expensive.

Good workmanship

Dave D.

VERIFIED J & M Windows & Glass, Inc. CUSTOMER

20 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

I found them very responsive. We had a door adjustment problem on a complex door, but the technician was able to fix it. Not only that, but he took the time to show me how to make the repairs as well.

Their technical knowledge

Read All 300 Survey Responses at Ratings View