Diamond Certified Company Report

Indoor Climate Control

Diamond Certified Company Report

Indoor Climate Control

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 51 VERIFIED CUSTOMERS i

Aaron J.

VERIFIED Indoor Climate Control CUSTOMER

1 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional and prompt.

Their friendliness, the guy who came out here to do the work was good and really nice.

Daren B.

VERIFIED Indoor Climate Control CUSTOMER

2 of 51

Quality 9
9 10
Loyalty Yes
CRITIQUE

I think they are very responsive and professional.

They were very efficient, and they did quick work.

Mario M.

VERIFIED Indoor Climate Control CUSTOMER

3 of 51

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

They were fast and did a good job.

Read All 51 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Indoor Climate Control provides a variety of services that are designed to improve indoor air quality for residential and commercial clients in Sonoma, Northern Marin, and West Napa Counties. The family-owned and operated company has the in-house capabilities to handle everything from ductwork repairs to HVAC system replacements, and it backs all of its work with a limited lifetime labor guarantee.

Partner Martin Vizcaino says Indoor Climate Control’s customer-oriented approach to HVAC work has allowed it to develop and maintain a loyal clientele base. “We love being in the field, interacting with people and creating relationships. When we meet with a client, we don’t just try to sell them a service—we put in the effort to establish a connection that lasts for many years.”

Indoor Climate Control prioritizes quality control in every aspect of its operations, which Mr. Vizcaino says is important for ensuring first-rate results. “Before a job is considered complete, either Brian [Plum, partner] or I will check to confirm that everything has been installed correctly and no corners have been cut. We also take the time to talk to the customer and make sure they’re happy with our work, which they really appreciate.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Indoor Climate Control

COMPANY CONTACT
Service AREA

Sonoma County

Northern Marin County

West Napa County

SERVICES PERFORMED

Indoor Air Quality
HVAC Installation, Maintenance & Repair
Ductwork Repair

BRANDS Supported
  • Mitsubishi

  • Ruud

  • Honeywell

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Indoor Climate Control

Company Profile

Indoor Climate Control provides a variety of services that are designed to improve indoor air quality for residential and commercial clients in Sonoma, Northern Marin, and West Napa Counties. The family-owned and operated company has the in-house capabilities to handle everything from ductwork repairs to HVAC system replacements, and it backs all of its work with a limited lifetime labor guarantee.

Partner Martin Vizcaino says Indoor Climate Control’s customer-oriented approach to HVAC work has allowed it to develop and maintain a loyal clientele base. “We love being in the field, interacting with people and creating relationships. When we meet with a client, we don’t just try to sell them a service—we put in the effort to establish a connection that lasts for many years.”

Indoor Climate Control prioritizes quality control in every aspect of its operations, which Mr. Vizcaino says is important for ensuring first-rate results. “Before a job is considered complete, either Brian [Plum, partner] or I will check to confirm that everything has been installed correctly and no corners have been cut. We also take the time to talk to the customer and make sure they’re happy with our work, which they really appreciate.”

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Company Philosophy

“We want our customers to feel like they can trust us from the moment they meet us. We understand that their HVAC systems are big investments, so we focus on providing them with peace of mind and making sure they’re 100 percent satisfied with the process from beginning to end.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC contractors that have earned the prestigious Diamond Certified award. For Indoor Climate Control, the keys to keeping clients happy are simple: focus on their needs and take the time to build positive, long-term relationships with them. “When we meet with a customer for the first time, we don’t try to sell them products—we listen to their concerns and do whatever it takes to help them,” says Partner Martin Vizcaino. “We want our clients to think of us whenever they or someone they know needs HVAC service, so everything we do is geared toward achieving that goal.”

Indoor Climate Control has been providing indoor air quality services for residential and commercial clients in Sonoma, Southern Marin, and West Napa Counties since 2016. The family-owned and operated company is qualified to handle everything from ductwork repairs to full HVAC system replacements, and it backs every job with a lifetime labor guarantee.

Unlike larger HVAC companies that take an “assembly line” approach to each project, Indoor Climate Control utilizes its small size to offer its clients a variety of services at a better value. “We can take care of pretty much everything related to indoor comfort and air quality, which isn’t always a given in this industry,” affirms Mr. Vizcaino. “Our customers like knowing they can call us to handle a wide range of work because they don’t have to go through the process of finding and hiring another contractor.”

Ultimately, Mr. Vizcaino says Indoor Climate Control’s dedication to customer satisfaction is its most important attribute. “HVAC and indoor air quality systems are big investments, so we make sure our clients are 100 percent happy with every aspect of our work. From the initial meeting to the service call and even throughout the entire time that their system is running, we want them to be satisfied. They know that if something goes wrong, we’ll come back and make it right.”

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Industry Info

Remember, in addition to heating and cooling your home, your HVAC system contributes to your overall indoor air quality.

HVAC systems are expensive, and it can be stressful when an existing system needs to be repaired or replaced. When your heater or air conditioner is broken, you probably want it fixed as quickly as possible, but experts say a “hurry up and fix it” attitude can actually be detrimental to your long-term interests as a homeowner.

Many people don’t realize that their HVAC systems supply and recirculate air inside their homes, so it’s not a good idea to skimp on quality,” says Martin Vizcaino, partner at Indoor Climate Control in Cloverdale. “A good HVAC system plays a huge role in indoor air quality and comfort. It filters contaminants out of the air, and the quality of the system actually ties to the home’s energy use. If you have a leaky system or old ducts, you’re just throwing money away every time you run your heater or air conditioner.”

A quality HVAC system is the key to a healthy, efficient home. Here are some ways you can optimize your indoor air quality:

  • Have a professional conduct a home air quality test and inspection.
  • Install an indoor air quality monitor or sensor to keep track of pollutant levels in your home.
  • Ensure your duct system is clean, functional and leak-free.
  • Invest in an HVAC system that brings fresh air into your home or cleans and recycles indoor air, depending on the air quality in the area where you live.
  • Regularly replace your HVAC system’s air filter.
  • Increase ventilation in your home by installing and using kitchen, bathroom, attic, and window fans.
  • Monitor and maintain healthy temperature and humidity levels in your home.
  • Invest in an air cleaner—they range from table-top models to whole-house systems.
  • Don’t engage in activities that can pollute your indoor air, like smoking, welding, soldering, sanding, painting or using kerosene heaters.
  • Choose low- or zero-VOC products and materials when painting, installing new flooring, or buying new furniture.
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Frequently Asked Questions

Q: Do you install energy-efficient HVAC systems?

A: Yes. The HVAC systems we offer range from the most basic to the most energy-efficient on the market. Power and fuel prices are high right now, so energy efficiency is important. It can save you a lot of money over the lifespan of your system.

Q: Can you install a system that helps with allergies and keeps my home cleaner?

A: Yes. In addition to offering indoor air quality products, we can perform an in-home system evaluation to make sure your ductwork is sealed properly and you don’t have a lot of air leakage.

Q: Does my HVAC system contribute to my home’s air quality?

A: Your HVAC system supplies and recirculates air inside your home, so it definitely affects your indoor comfort. The quality of your system also contributes to your home’s energy use. If you have a leaky duct system, you’re wasting money every time you run your heater or air conditioner.

Q: Are your technicians qualified to work on my HVAC system?

A: Absolutely. We’re constantly investing in our employees and supporting their continuing industry education. They’re all EPA Certified and they’ve received a lot of hands-on training. They know what it takes to deliver premium products and services.

Q: Can I tie my HVAC system to my solar array?

A: Yes. If you have a solar system and you install a heat pump, for example, it’s virtually free to run your system. Mitsubishi heat pumps are top of the line, so we recommend those if you’re planning to use your solar system to heat your home.

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Diamond Certified RATINGS ON Indoor Climate Control
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 51 VERIFIED CUSTOMERS i

Aaron J.

VERIFIED Indoor Climate Control CUSTOMER

1 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

They were professional and prompt.

Their friendliness, the guy who came out here to do the work was good and really nice.

John F.

VERIFIED Indoor Climate Control CUSTOMER

2 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. They are professional and knowledgeable.

They were really professional. They let me know what I need done, and they got it done.

Pamela L.

VERIFIED Indoor Climate Control CUSTOMER

3 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

They're great.

They were able to work with our specific circumstances and paid close attention to what we wanted and delivered it to us in a timely and economical manner.

Francisca F.

VERIFIED Indoor Climate Control CUSTOMER

4 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

They are very responsible, they came on time, and they were clean.

They came on time and fixed the problem.

John Y.

VERIFIED Indoor Climate Control CUSTOMER

5 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

I give them top marks for all that they do.

The service was great.

Jesse J.

VERIFIED Indoor Climate Control CUSTOMER

6 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

They have always been good for us.

They come quick, in and out.

Frank F.

VERIFIED Indoor Climate Control CUSTOMER

7 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

They were responsive and reliable.

Communication

Kimmie K.

VERIFIED Indoor Climate Control CUSTOMER

8 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

They are good, really good.

They show up on time.

Todd L.

VERIFIED Indoor Climate Control CUSTOMER

9 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

They are a good HVAC company, very professional.

They know what needs to be done, and the internal communication is good.

Robert C.

VERIFIED Indoor Climate Control CUSTOMER

10 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

They got there on time and did a good job.

They are reasonably priced.

Jeanette B.

VERIFIED Indoor Climate Control CUSTOMER

11 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

I would let them know to use them because they were very professional, and they did a wonderful job.

They put our original heat and air in and then came in to do another building. They were just great and very professional. They showed up when they said they were going to, and if they were not going to show up, they sent me a message and they rescheduled.

Linda M.

VERIFIED Indoor Climate Control CUSTOMER

12 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend them, as they are very professional. They know what they are doing, and they are honest.

My air conditioner broke, and it was over 100 degrees. They were quick to come out and fix it.

Stephen N.

VERIFIED Indoor Climate Control CUSTOMER

13 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

I have referred them multiple times.

They are very easy to deal with. They're very clean, knowledgeable and efficient.

Phil B.

VERIFIED Indoor Climate Control CUSTOMER

14 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

They were very good and very professional. They came and monitored our house and agreed with my complaints, as the temperatures inside the house were inconsistent. They came in and monitored it and made recommendations. I agreed with it, and they were very neat and tidy. I am very happy with the result, and they came with all the tools that they needed.

Their timeliness, their tidiness, and their accuracy is what I like best.

Dave D.

VERIFIED Indoor Climate Control CUSTOMER

15 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

I don't know. I would recommend them.

I dont know. I think they do a good job.

Val P.

VERIFIED Indoor Climate Control CUSTOMER

16 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

They diagnosed why my air conditioner wasn't working. It was because of the thermostat.

They were very friendly.

Gary E.

VERIFIED Indoor Climate Control CUSTOMER

17 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them to all of my friends.

They are professional at their job, and they are clean and neat.

Veronica V.

VERIFIED Indoor Climate Control CUSTOMER

18 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

They are professional, and they finished the work super fast.

I called them, and they showed up and fixed what I needed in a timely manner.

Mousa H.

VERIFIED Indoor Climate Control CUSTOMER

19 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They were on time, and they came out when they said they would come out. They seemed accurate and knowledgeable.

Denise P.

VERIFIED Indoor Climate Control CUSTOMER

20 of 51

Quality 10
10
Loyalty Yes
CRITIQUE

I have their card, and I recommend them.

They were on time, answered all of my questions and did the job in a timely fashion.

Read All 51 Survey Responses at Ratings View

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