Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC contractors that have earned the prestigious Diamond Certified award. For Indoor Climate Control, the keys to keeping clients happy are simple: focus on their needs and take the time to build positive, long-term relationships with them. “When we meet with a customer for the first time, we don’t try to sell them products—we listen to their concerns and do whatever it takes to help them,” says Partner Martin Vizcaino. “We want our clients to think of us whenever they or someone they know needs HVAC service, so everything we do is geared toward achieving that goal.”

Indoor Climate Control has been providing indoor air quality services for residential and commercial clients in Sonoma, Southern Marin, and West Napa Counties since 2016. The family-owned and operated company is qualified to handle everything from ductwork repairs to full HVAC system replacements, and it backs every job with a lifetime labor guarantee.

Unlike larger HVAC companies that take an “assembly line” approach to each project, Indoor Climate Control utilizes its small size to offer its clients a variety of services at a better value. “We can take care of pretty much everything related to indoor comfort and air quality, which isn’t always a given in this industry,” affirms Mr. Vizcaino. “Our customers like knowing they can call us to handle a wide range of work because they don’t have to go through the process of finding and hiring another contractor.”

Ultimately, Mr. Vizcaino says Indoor Climate Control’s dedication to customer satisfaction is its most important attribute. “HVAC and indoor air quality systems are big investments, so we make sure our clients are 100 percent happy with every aspect of our work. From the initial meeting to the service call and even throughout the entire time that their system is running, we want them to be satisfied. They know that if something goes wrong, we’ll come back and make it right.”

Remember, in addition to heating and cooling your home, your HVAC system contributes to your overall indoor air quality.

HVAC systems are expensive, and it can be stressful when an existing system needs to be repaired or replaced. When your heater or air conditioner is broken, you probably want it fixed as quickly as possible, but experts say a “hurry up and fix it” attitude can actually be detrimental to your long-term interests as a homeowner.

“Many people don’t realize that their HVAC systems supply and recirculate air inside their homes, so it’s not a good idea to skimp on quality,” says Martin Vizcaino, partner at Indoor Climate Control in Cloverdale. “A good HVAC system plays a huge role in indoor air quality and comfort. It filters contaminants out of the air, and the quality of the system actually ties to the home’s energy use. If you have a leaky system or old ducts, you’re just throwing money away every time you run your heater or air conditioner.”

A quality HVAC system is the key to a healthy, efficient home. Here are some ways you can optimize your indoor air quality:

• Have a professional conduct a home air quality test and inspection.
• Install an indoor air quality monitor or sensor to keep track of pollutant levels in your home.
• Ensure your duct system is clean, functional and leak-free.
• Invest in an HVAC system that brings fresh air into your home or cleans and recycles indoor air, depending on the air quality in the area where you live.
• Regularly replace your HVAC system’s air filter.
• Increase ventilation in your home by installing and using kitchen, bathroom, attic, and window fans.
• Monitor and maintain healthy temperature and humidity levels in your home.
• Invest in an air cleaner—they range from table-top models to whole-house systems.
• Don’t engage in activities that can pollute your indoor air, like smoking, welding, soldering, sanding, painting or using kerosene heaters.
• Choose low- or zero-VOC products and materials when painting, installing new flooring, or buying new furniture.

Q: Do you install energy-efficient HVAC systems?

A: Yes. The HVAC systems we offer range from the most basic to the most energy-efficient on the market. Power and fuel prices are high right now, so energy efficiency is important. It can save you a lot of money over the lifespan of your system.

Q: Can you install a system that helps with allergies and keeps my home cleaner?

A: Yes. In addition to offering indoor air quality products, we can perform an in-home system evaluation to make sure your ductwork is sealed properly and you don’t have a lot of air leakage.

Q: Does my HVAC system contribute to my home’s air quality?

A: Your HVAC system supplies and recirculates air inside your home, so it definitely affects your indoor comfort. The quality of your system also contributes to your home’s energy use. If you have a leaky duct system, you’re wasting money every time you run your heater or air conditioner.

Q: Are your technicians qualified to work on my HVAC system?

A: Absolutely. We’re constantly investing in our employees and supporting their continuing industry education. They’re all EPA Certified and they’ve received a lot of hands-on training. They know what it takes to deliver premium products and services.

Q: Can I tie my HVAC system to my solar array?

A: Yes. If you have a solar system and you install a heat pump, for example, it’s virtually free to run your system. Mitsubishi heat pumps are top of the line, so we recommend those if you’re planning to use your solar system to heat your home.