Diamond Certified Company Report

IMH Construction, Inc.

Diamond Certified Company Report

IMH Construction, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 16 VERIFIED CUSTOMERS i

Mary E.

VERIFIED IMH Construction, Inc. CUSTOMER

1 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

They get it done fast, they are reliable, and the product they put out is good.

Same as above that I just mentioned.

Kara M.

VERIFIED IMH Construction, Inc. CUSTOMER

2 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

Super trustworthy, honest, and they do excellent work.

Easy to work with, and they make something that is stressful a lot less stressful.

Jennifer P.

VERIFIED IMH Construction, Inc. CUSTOMER

3 of 16

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They were very professional throughout the whole thing.

Read All 16 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Ian Hlinka, President

IMH Construction, Inc. provides a wide range of remodeling and general construction services for residential clients in Sonoma, Marin, and Napa Counties. The family-owned and operated company has the in-house capabilities to handle everything from kitchen and bathroom remodels to ground-up construction projects, and it also offers project management services to those who prefer step-by-step guidance throughout the building process.

President Ian Hlinka says IMH Construction’s ability to communicate clearly with its clients has been a key factor in its success. “Communication plays a big role in everything we do. By keeping our clients informed as their jobs progress, we’re able to ensure they get exactly what they’re expecting. Also, they know that if they ever have any questions or issues down the road, we’ll be there to help.”

IMH Construction prioritizes quality control in every aspect of its operations, which Mr. Hlinka says is important for ensuring first-rate results. “Ultimately, we want to provide each client with a quality construction product that they can rely on for many years. We never cut corners and we let our work speak for itself, which has allowed us to build and maintain a loyal clientele base.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON IMH Construction, Inc.

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Napa County

SERVICES PERFORMED

Kitchen & Bathroom Remodeling
Ground-Up Construction
Additions
Doors & Windows
Drywall Repair
Roof Repair
Project Management

BRANDS Supported
  • Trex

  • Milgard

  • Fleetwood

  • Kelly-Moore Paints

  • KraftMaid

  • Benjamin Moore

DIAMOND CERTIFIED RESEARCHED ARTICLES ON IMH Construction, Inc.

Company Profile

IMH Construction, Inc. provides a wide range of remodeling and general construction services for residential clients in Sonoma, Marin, and Napa Counties. The family-owned and operated company has the in-house capabilities to handle everything from kitchen and bathroom remodels to ground-up construction projects, and it also offers project management services to those who prefer step-by-step guidance throughout the building process.

President Ian Hlinka says IMH Construction’s ability to communicate clearly with its clients has been a key factor in its success. “Communication plays a big role in everything we do. By keeping our clients informed as their jobs progress, we’re able to ensure they get exactly what they’re expecting. Also, they know that if they ever have any questions or issues down the road, we’ll be there to help.”

IMH Construction prioritizes quality control in every aspect of its operations, which Mr. Hlinka says is important for ensuring first-rate results. “Ultimately, we want to provide each client with a quality construction product that they can rely on for many years. We never cut corners and we let our work speak for itself, which has allowed us to build and maintain a loyal clientele base.”

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Company Philosophy

“We take pride in every job and strive to give each client the best possible quality by combining our experience with the construction industry’s latest technology. By always keeping our promises and working closely with our customers to bring their ideas to life, we can make sure they have great experiences.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For IMH Construction, Inc., the key to keeping clients happy is simple: communicate clearly with them throughout each phase of their construction projects. “Communication plays a big role in everything we do,” affirms President Ian Hlinka. “The more we can communicate with them, the more they appreciate it. Our honest communication leads to reliable scheduling, clear budgeting and first-rate results.”

IMH Construction has been providing remodeling and general construction services for residential clients in Sonoma, Marin, and Napa Counties since 2008. The family-owned and operated company has the training and equipment to handle everything from kitchen and bathroom remodels to ground-up construction jobs, and it can also provide project management services for those who prefer step-by-step guidance.

Unlike less experienced contractors that put profits over people, IMH Construction understands the long-term value of producing quality work. “We don’t cut corners and we let our work speak for itself, which our clients really appreciate,” says Mr. Hlinka. “We take jobs based on what we can do, not what we can sell. Setting realistic expectations from the beginning of a project gives us an advantage because everyone is on the same page and nothing is hidden.”

Another distinguishing feature of IMH Construction is its company-wide dedication to quality control. During each phase of work, its technicians watch out for flaws or imperfections and fine tune any issues they see. Then, when the work is finished, they do a second review of the entire job. “We have multiple foremen who go over every square inch of the project, which allows us to immediately address problems,” explains Mr. Hlinka. “We strive for the highest levels of quality and craftsmanship, and keeping our clients satisfied is absolutely crucial.”

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Industry Info

Get the home of your dreams by hiring a contractor who gives you the best value for your budget.

How much will it cost to build a new home? How much will it cost to remodel this kitchen? What do you charge for a home addition? Contractors hear questions like these all the time. Some answer with ballpark figures while others do walkthroughs and present written estimates. But the best contractors might not be able to give you an answer that easily.

“A lot of times, clients will ask about the cost before we even have the design,” says Ian Hlinka, president of IMH Construction, Inc. in Sebastopol. “It’s understandable—homeowners have to put money into plans and building permits, so they want to know the overall budget before they start investing in those costs.”

Mr. Hlinka says it’s not impossible to give a general idea of costs, but consumers should know that building their projects around a budget is better than the other way around. “It’s better to create a budget and then design to it rather than getting bids for the project and picking your finishes based on that budget. Work with a company you trust to build what you need with the budget you have.”

Mr. Hlinka gives the scenario of a family that wants to add 1,000 square feet to their home. While they could get multiple bids from contractors telling them what the project could cost, those bids may not take into account anything more than building out the square footage they want. Because the contractors know they’re more likely to get the job if they bid low, they keep the bottom line number as small as possible. But when it’s time to choose carpet, lighting and other features, the budget doesn’t reflect the family’s desires and the end result, while affordable, doesn’t give them what they wanted.

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Frequently Asked Questions

Q: How long will it take to complete my project?

A: There are a lot of aspects to scheduling. For example, you might need permits, and if it’s a larger project, we might need to coordinate subcontractors for grading or dirt work. As we get closer to your project start date, we can give you an exact schedule. Our program scheduler will show you every phase of the project, and once we’re ready to begin, you can use our software to see all the dates for individual items to be completed.

Q: When do I need to choose materials?

A: Choosing finish items like light fixtures and cabinets can definitely impact the schedule, but we can help you with that. We’ll have a conversation early in the process to let you know when we’ll need your material choices, so you’ll have a clear idea of the schedule.

Q: Can you install smart home technologies?

A: Yes. More and more products that we’re installing in homes can be used with smartphones or tablets, like thermostats with Wi-Fi- capabilities.

Q: Why shouldn’t I go with the contractor that provides the lowest bid?

A: It’s easy to pull toward the dollar amount because you can’t see what you’re getting for your money yet. Bids are important, but you need to focus on the end result. A lot of times people look for cheaper prices on things like doors and windows, but they’re disappointed in the quality of the products once they arrive. It’s better to work with a company that values quality and longevity.

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SELECTED PHOTOS FROM IMH Construction, Inc.

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Diamond Certified RATINGS ON IMH Construction, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 16 VERIFIED CUSTOMERS i

Mary E.

VERIFIED IMH Construction, Inc. CUSTOMER

1 of 16

Quality 10
10
Loyalty Yes
CRITIQUE

They get it done fast, they are reliable, and the product they put out is good.

Same as above that I just mentioned.

Kara M.

VERIFIED IMH Construction, Inc. CUSTOMER

2 of 16

Quality 10
10
Loyalty Yes
CRITIQUE

Super trustworthy, honest, and they do excellent work.

Easy to work with, and they make something that is stressful a lot less stressful.

Jennifer P.

VERIFIED IMH Construction, Inc. CUSTOMER

3 of 16

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job.

They were very professional throughout the whole thing.

Carlos P.

VERIFIED IMH Construction, Inc. CUSTOMER

4 of 16

Quality 10
10
Loyalty Yes
CRITIQUE

Their professionalism was really high, and they followed through with what they said they would do.

I dealt with mainly the owner, Ian. He was punctual and very professional.

Corinne L.

VERIFIED IMH Construction, Inc. CUSTOMER

5 of 16

Quality 10
10
Loyalty Yes
CRITIQUE

Overall, they have done a wonderful job helping me through the entire process.

Excellent customer service

Randy P.

VERIFIED IMH Construction, Inc. CUSTOMER

6 of 16

Quality 10
10
Loyalty Yes
CRITIQUE

The experience was good, and we have a beautiful house.

We're pretty much happy with everything.

James B.

VERIFIED IMH Construction, Inc. CUSTOMER

7 of 16

Quality 10
10
Loyalty Yes
CRITIQUE

Their attention to detail and integrity

Their craftsmanship

Scott S.

VERIFIED IMH Construction, Inc. CUSTOMER

8 of 16

Quality 10
10
Loyalty Yes
CRITIQUE

Quality of the work and professionalism, they did what they said they would and did it on time. They cleaned up after themselves, and it was a fair price. I would absolutely recommend to my friends or neighbors.

The overall feeling

Kristin S.

VERIFIED IMH Construction, Inc. CUSTOMER

9 of 16

Quality 9
9
Loyalty Yes
CRITIQUE

They were very professional, kept us up to date on anything that changed along the way, and stayed within budget.

They stayed within our budget, as well as the quality.

Steve B.

VERIFIED IMH Construction, Inc. CUSTOMER

10 of 16

Quality 9
9
Loyalty Yes
CRITIQUE

They build a good house.

They started on January second, and we were able to move in the first part of May. The roofing contractors were able to get the roof up in four hours, as the rain was on its way. After that, they were able to put up the drywall.

Brian V.

VERIFIED IMH Construction, Inc. CUSTOMER

11 of 16

Quality 9
9
Loyalty Yes
CRITIQUE

They are a high quality local Sonoma County contractor.

They were always good at communication.

Marye M.

VERIFIED IMH Construction, Inc. CUSTOMER

12 of 16

Quality 9
9
Loyalty Yes
CRITIQUE

They did the job and completed it very well.

They did the porch for me and cleaned up well.

Kenny K.

VERIFIED IMH Construction, Inc. CUSTOMER

13 of 16

Quality 9
9
Loyalty Yes
CRITIQUE

They are a local company in our town, and I like that. They did a good job.

They are approachable, and I could communicate with them when needed. If any issues came up, I could communicate right away.

David F.

VERIFIED IMH Construction, Inc. CUSTOMER

14 of 16

Quality 9
9
Loyalty Yes
CRITIQUE

Good quality work

They did what they said they would do and stayed within budget.

Tony D.

VERIFIED IMH Construction, Inc. CUSTOMER

15 of 16

Quality 8
8
Loyalty Yes
CRITIQUE

I have recommended them to others.

Ian was pretty down to earth and good at modifying the project to work within our budget.

Barbara G.

VERIFIED IMH Construction, Inc. CUSTOMER

16 of 16

Quality 3
3
Loyalty No
CRITIQUE

Stay away.

In the beginning it seemed like things would work out well, but when things got tough, they left me high and dry.

Read All 16 Survey Responses at Ratings View

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