Diamond Certified Company Report

House Doctor Painting, Inc.

Diamond Certified Company Report

House Doctor Painting, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 185 VERIFIED CUSTOMERS i

Cristian F.

VERIFIED House Doctor Painting, Inc. CUSTOMER

1 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would certainly recommend them very warmly.

I liked the fact that they were really quick in executing the work. We've used them before and we've had a good experience each time.

Bonnie M.

VERIFIED House Doctor Painting, Inc. CUSTOMER

2 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and they have excellent service. I was totally satisfied.

They painted my house the first time. Then, I had them come back to do the garage. I was very satisfied.

Philippe Y.

VERIFIED House Doctor Painting, Inc. CUSTOMER

3 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were very thorough. They did a good job on the work. They cleaned up and they were fast. When I asked if they could do it soon, they accommodated me right away. They did a pretty good job. The guy was very nice and talked to me about the job.

Read All 185 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Kelly McKinley is owner of House Doctor Painting, Inc.

House Doctor Painting, Inc. provides a complete range of interior and exterior painting services for residential and commercial clients throughout the South Bay, Santa Cruz, and the Peninsula. In addition to its general painting and staining capabilities, the company has special expertise with wood restoration and can apply a variety of finishes that are designed to preserve and seal wood surfaces.

Owner Kelly McKinley says House Doctor Painting’s customer-oriented business approach is a crucial aspect of its success. “We start every painting project by talking to the customer and making sure we understand everything they want before we begin. Fair prices are also important to us—we charge a flat rate for every job, so there are never extra charges unless a customer wants something beyond the initial estimate.”

House Doctor Painting is known for its comprehensive “21-step preparation process,” which includes everything from color consulting and power washing to sanding and priming. “There are a lot of ways to apply paint to surfaces, but our 21-step process is the best way to ensure everything is applied properly,” explains Mr. McKinley. “We combine excellent preparation, premium grade materials, and highly experienced crew members to make sure our finished products look great and last as long as possible.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON House Doctor Painting, Inc.

COMPANY CONTACT
Service AREA

South Bay
Santa Cruz County
the Peninsula

SERVICES PERFORMED

Painting
Staining
Wood Finishes
Removal & Application

BRANDS Supported
  • Benjamin Moore

  • Kelly-Moore Paints

  • Sherwin Williams

  • Behr

  • Cabot

DIAMOND CERTIFIED RESEARCHED ARTICLES ON House Doctor Painting, Inc.

An exterior painting project by House Doctor Painting

Company Profile

House Doctor Painting, Inc. provides a complete range of interior and exterior painting services for residential and commercial clients throughout the South Bay, Santa Cruz, and the Peninsula. In addition to its general painting and staining capabilities, the company has special expertise with wood restoration and can apply a variety of finishes that are designed to preserve and seal wood surfaces.

Owner Kelly McKinley says House Doctor Painting’s customer-oriented business approach is a crucial aspect of its success. “We start every painting project by talking to the customer and making sure we understand everything they want before we begin. Fair prices are also important to us—we charge a flat rate for every job, so there are never extra charges unless a customer wants something beyond the initial estimate.”

House Doctor Painting is known for its comprehensive “21-step preparation process,” which includes everything from color consulting and power washing to sanding and priming. “There are a lot of ways to apply paint to surfaces, but our 21-step process is the best way to ensure everything is applied properly,” explains Mr. McKinley. “We combine excellent preparation, premium grade materials, and highly experienced crew members to make sure our finished products look great and last as long as possible.”

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Company Philosophy

“We take a fair, courteous approach to every job and strive to provide the best possible service throughout each step of the painting process. By working closely with our customers and directly answering their questions, we’re able to consistently achieve the results they want.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting companies that have earned the prestigious Diamond Certified award. For House Doctor Painting, Inc., the key to achieving and maintaining high levels of customer satisfaction has been the 21-step process it implements on every job, which is designed to ensure all work is performed to the highest possible quality. “Our comprehensive process ensures we pay attention to every detail and go the extra mile for every customer,” says owner Kelly McKinley. “From color consulting and power washing to sanding and priming, we take care of it all.”

House Doctor Painting has been providing interior and exterior painting services for residential and commercial clients throughout the South Bay, Santa Cruz and the Peninsula since 1989. In addition to its general painting and staining capabilities, the company has special expertise with wood restoration and can apply numerous finishes that are designed to seal and preserve wood surfaces.

Unlike painting companies that strive to reduce their operating costs by hiring inexperienced painters and day laborers, House Doctor Painting maintains a team of industry professionals who are thoroughly trained in every aspect of the painting business. “A lot of our painters have been with us for more than 10 years, so they know exactly what it takes to produce results that meet our high standards,” says Mr. McKinley.

Another distinguishing attribute of House Doctor Painting is its proclivity for developing and maintaining long-term relationships with its clients, which Mr. McKinley says has been an important part of the company’s success. “Painting is almost completely referral-based, so we know how important it is to keep our customers satisfied and willing to refer us to their friends and family. When someone likes the paint job we did on their neighbor’s house and asks the neighbor if they were happy with our services, they always say yes.”

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Industry Info

Make sure you know how to identify and properly dispose of lead-based paint in your home. Paint manufacturers haven’t used lead in their products for many years, but if your home was built before 1978, it could contain traces of the potentially harmful metal in its surfaces. If the old paint on the interior or exterior of your house is chipped, peeling or cracking—or if it’s on a friction surface (around doors or windows) or impact surface (sills or baseboards)—it can create a serious health hazard, especially for infants and young children. If any of these attributes apply to your paint, you should immediately consult an EPA Lead-Safe Certified painting professional who can properly encapsulate, capture and dispose of the paint.

Some doctors recommend that all children under six years old have their blood tested for lead at least once a year. If the test shows your child’s blood-lead level is higher than normal and you suspect your house’s old paint is the source, it can be beneficial to send a few paint chips to a lead paint testing laboratory for analysis. If the results show significant amounts of lead dust, you’ll have to remove or replace upholstered furniture, rugs and anything else that has come in contact with paint particles inside your home. For safety purposes, removing chipped or peeling paint should be left to a professional.

If your home contains large amounts of lead-based paint that’s in poor condition, abatement may be your only option. Abatement has to be performed by a licensed contractor who’s fully trained in the removal and disposal of lead. This can be very expensive, so if your paint is in good condition, ask your contractor if simpler solutions are available in the interim.

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Frequently Asked Questions

Q: How soon can you start my project?

A: Depending on our schedule, we can usually start your project within one week of the estimate.

Q: Do you require a deposit?

A: No, we collect payment upon completion of the job.

Q: Can you work on weekends?

A: We can work Saturdays, but not Sundays—unless it’s a commercial job that needs to be completed over a weekend.

Q: Do you provide color consultations?

A: Yes. We can help you pick the best combination of colors for the exterior of your home, as well as colors that will match its interior décor.

Q: What kind of paint do you use?

A: We primarily use Kelly-Moore paints, but we’ll use any premium-grade paint that you prefer. We don’t use contractor- or professional-grade paints—they don’t last very long and they tend to fade, peel, and crack.

Q: Do you offer any warranties?

A: We offer a 5-year unconditional warranty that covers all materials and workmanship. If anything goes wrong during that time period, we’ll fix it with no questions asked.

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SELECTED PHOTOS FROM House Doctor Painting, Inc.

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Diamond Certified RATINGS ON House Doctor Painting, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 185 VERIFIED CUSTOMERS i
House Doctor Painting, Inc. : Average 8.4 out of 10 based on 185 unique customer surveys of customer satisfaction.

Cristian F.

VERIFIED House Doctor Painting, Inc. CUSTOMER

1 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would certainly recommend them very warmly.

I liked the fact that they were really quick in executing the work. We've used them before and we've had a good experience each time.

Bonnie M.

VERIFIED House Doctor Painting, Inc. CUSTOMER

2 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and they have excellent service. I was totally satisfied.

They painted my house the first time. Then, I had them come back to do the garage. I was very satisfied.

Philippe Y.

VERIFIED House Doctor Painting, Inc. CUSTOMER

3 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were very thorough. They did a good job on the work. They cleaned up and they were fast. When I asked if they could do it soon, they accommodated me right away. They did a pretty good job. The guy was very nice and talked to me about the job.

Eric A.

VERIFIED House Doctor Painting, Inc. CUSTOMER

4 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, and I just pointed out the details that were missed.

They delivered and made sure it was done. They did a good job on not leaving things around, they completed everything.

Erica B.

VERIFIED House Doctor Painting, Inc. CUSTOMER

5 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Really great team, friendly, comfortable to have them in my home, and did a great job. Not everything was perfect but they came back to fix it. They were helpful and accommodating.

Team was professional, friendly, and I feel comfortable having them in my home.

Cindy C.

VERIFIED House Doctor Painting, Inc. CUSTOMER

6 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick, efficient, clean and affordable.

I liked that they were clean.

Narendra D.

VERIFIED House Doctor Painting, Inc. CUSTOMER

7 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Happy with the service

No comment

Tia F.

VERIFIED House Doctor Painting, Inc. CUSTOMER

8 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they were responsive, and did great job.

What I liked best was their responsiveness to the request of the quote, price was great, and package was great. I liked that they gave a package of work that we could go see.

Alan H.

VERIFIED House Doctor Painting, Inc. CUSTOMER

9 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service, fast, efficient, and clean, I'm big on things being clean, they didn't leave too much stuff around.

They didn't leave a mess for me to clean up.

Joel M.

VERIFIED House Doctor Painting, Inc. CUSTOMER

10 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of workmanship, they finished in a timely manner, the price was fair.

They scheduled around the house being roofed, and coordinated with the roofer.

Angie M.

VERIFIED House Doctor Painting, Inc. CUSTOMER

11 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast, efficient, did a nice job, good communication, and the price was right.

So many, the price is the best.

Kristin S.

VERIFIED House Doctor Painting, Inc. CUSTOMER

12 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good, and got the job done quickly.

They were prompt and did a good job.

Mr. W.

VERIFIED House Doctor Painting, Inc. CUSTOMER

13 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

Whatever they tell you, it's what they do. Great, fast, clean up after themselves, and do a professional job.

The way they communicate with an individual upfront

Rieko W.

VERIFIED House Doctor Painting, Inc. CUSTOMER

14 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had one of the best pricing and the quality was good, great overall deal.

There were spots that they had missed but they came back to them. Easy to work with, Ana the office manager, was kind and nice. The workers were good, friendly, professional, and good guys.

Mr. W.

VERIFIED House Doctor Painting, Inc. CUSTOMER

15 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have an older house and they fixed the problem by doing a small repair, then painted.

The quality and the charge, the price was reasonable.

Kathryn

VERIFIED House Doctor Painting, Inc. CUSTOMER

16 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really good, fast, dependable, and reliable.

The quality paint job and being fast

George B.

VERIFIED House Doctor Painting, Inc. CUSTOMER

17 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told many friends about them. They have a great crew, great people. The quality of work is outstanding.

I like the services I got for the cost. That's the best of both worlds. They were really great.

Jeff B.

VERIFIED House Doctor Painting, Inc. CUSTOMER

18 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a fine job and they did it very quickly.

They did a good job. They did what they were contracted to do, and it was done on time. There were no problems.

Ken F.

VERIFIED House Doctor Painting, Inc. CUSTOMER

19 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were excellent, on time, neat and thorough, and well-priced.

The quality is important and they had that. They showed cleanliness and were prompt. They were in and out in a timely way. I would call them again.

Connie W.

VERIFIED House Doctor Painting, Inc. CUSTOMER

20 of 185

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast, they clean up everything really well, they do a precision job, and they really go out of their way. If they take a fixture down, they will put it back.

The man I talked to, the owner, was really nice and I thought the paint job was really reasonable for what I had done.

Read All 185 Survey Responses at Ratings View