Diamond Certified Company Report

Home Tech Electric

Diamond Certified Company Report

Home Tech Electric

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 13 VERIFIED CUSTOMERS i

Lionel A.

VERIFIED Home Tech Electric CUSTOMER

1 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was referred by someone, and I would definitely refer others to them.

They were on time and completed the job with no problems.

Wes M.

VERIFIED Home Tech Electric CUSTOMER

2 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really friendly, knowledgeable, and respectful of your space. They make every effort not to leave a mess. They are very organized and clean. They also keep you informed of the job's progress.

Good communication

Bill C.

VERIFIED Home Tech Electric CUSTOMER

3 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very qualified and professional people

They haven't given up.

Read All 13 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Home Tech Electric provides electrical repair, installation, and maintenance services for residential and commercial clients throughout the East Bay, South Bay, and North Bay. The company has the training and equipment to handle everything from electrical panel replacements and lighting upgrades to full-scale rewiring projects, and it also has special expertise with troubleshooting electrical systems and implementing customized solutions.

Owner David Johnson says Home Tech Electric’s customer-oriented approach to electrical work makes it stand out in its industry. “At the end of the day, we just want our clients to be happy with their projects. Regardless of the size of their job or how much they’re spending, we treat everyone with the same amount of respect and do whatever it takes to make sure they have a great experience.”

Home Tech Electric focuses on the details of every project to ensure positive, long-lasting results. “We go above and beyond to care for our clients’ homes and businesses, from laying down floor mats to covering up their furniture before we cut holes in their walls,” says Mr. Johnson. “We also take pride in our communication skills. Our customers know we’re going to keep our promises and work with their best interests in mind.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Home Tech Electric

COMPANY CONTACT
Service AREA

Alameda County
Marin County
Contra Costa County
Sonoma County
Santa Clara County
Santa Cruz County
San Benito County

SERVICES PERFORMED

Electrical Repairs, Installations & Maintenance
Troubleshooting
Electrical Panel Replacement
Rewiring
Energy-Efficient Lighting Upgrades
Surge Protection

BRANDS Supported
  • Lutron

  • Siemens

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Home Tech Electric

Company Profile

Home Tech Electric provides electrical repair, installation, and maintenance services for residential and commercial clients throughout the East Bay, South Bay, and North Bay. The company has the training and equipment to handle everything from electrical panel replacements and lighting upgrades to full-scale rewiring projects, and it also has special expertise with troubleshooting electrical systems and implementing customized solutions.

Owner David Johnson says Home Tech Electric’s customer-oriented approach to electrical work makes it stand out in its industry. “At the end of the day, we just want our clients to be happy with their projects. Regardless of the size of their job or how much they’re spending, we treat everyone with the same amount of respect and do whatever it takes to make sure they have a great experience.”

Home Tech Electric focuses on the details of every project to ensure positive, long-lasting results. “We go above and beyond to care for our clients’ homes and businesses, from laying down floor mats to covering up their furniture before we cut holes in their walls,” says Mr. Johnson. “We also take pride in our communication skills. Our customers know we’re going to keep our promises and work with their best interests in mind.”

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Company Philosophy

“Our clients are very important to us, so we treat them like family and work hard to put smiles on their faces. By providing personalized attention and an unparalleled level of expertise, we’re able to help them with their electrical issues and ensure their satisfaction.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for electrical contractors that have earned the prestigious Diamond Certified award. For Home Tech Electric, keeping clients happy comes down to two key factors: using high-quality materials and making sure all its work is up to code. “We focus on doing electrical repairs and installations the right way,” affirms owner David Johnson. “By utilizing our technical expertise and products that come with long warranties, we’re able to help our clients avoid unnecessary replacements and equipment failures.”

Home Tech Electric offers electrical repair, installation, and maintenance services to residential and commercial clients throughout the East Bay, South Bay, and North Bay. The company has the in-house capabilities to handle everything from electrical panel replacements and lighting upgrades to full-scale rewiring projects, and it’s also qualified to troubleshoot electrical systems and implement customized solutions.

Unlike electrical contractors that take a “one size fits all” approach to every job in an effort to maximize their workload volume, Home Tech Electric takes the time to explain its work and show its clients how to properly maintain their electrical systems. “We maintain electrical panels because not many homeowners know those need to be serviced once a year,” adds Mr. Johnson. “We also have a membership program that includes an annual checkup to make sure the electrical system is working safely and efficiently.”

Another distinguishing feature of Home Tech Electric is its highly trained and experienced staff, all of whom are required to pass drug tests and background checks. “We don’t just hire anybody—our technicians are professional, friendly and ready to help,” says Mr. Johnson. “In fact, when I can’t be on a jobsite, they send me photos of panels and wiring that need to be replaced so I can give a second opinion before they perform the work. We always take the time to do the job correctly.”

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Industry Info

When it comes to hiring an electrical contractor, look for one that’s proactive rather than reactive.

You want your electrical contractor to be there when your electrical panel goes out, but a truly great contractor will be there before you have a problem to provide preventative maintenance and suggestions that make your home safer. Here are three things an electrical contractor can do prior to an electrical emergency to ensure optimal performance:

  1. Prevent problems
    An electrical fire is a nightmare scenario, but David Johnson, owner of Home Tech Electric in Pleasanton, says homeowners shouldn’t make emotional decisions based on fear. “Some contractors use the term ‘fire hazard’ as a scare tactic, but it’s important to make decisions based on what’s best for your home, not based on emotions.” To that end, your electrical contractor should address your issue, explain the solution and help you understand the level of concern your problem presents. Along with that, they should thoroughly check your electrical system, repair or replace worn components, and keep an eye out for potential issues.
  2. Provide maintenance
    Regular maintenance can help prevent problems and save you money by keeping your electrical system functioning to the best of its ability. “Few homeowners know that their panels need to be serviced once a year,” says Mr. Johnson. “Electrical panels get hot, expand, contract and loosen up, which causes damage. Your electrical contractor should take the time to tighten everything.”
  3. Suggest solutions
    The best electrical contractors can also help you find solutions that keep your electrical system running as efficiently as possible. Some of these include solar-ready panels, electrical panels with arc fault protection and whole-home surge protectors. You should also consider installing “smart” home devices, which can make the electrical components in your home work more smoothly and easily. “A lot of people are installing smart home features,” says Mr. Johnson. “They’re really convenient because you can control every electrical feature of your home from your smartphone or laptop.”
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Frequently Asked Questions

Q: Is my electrical problem a fire hazard?
A: It depends on a few factors, but we’ll look at your problem and determine which issues should be addressed first to ensure safety.

Q: Why does my new electrical panel have to be solar-ready?
A: The most recent electrical code requires every new electrical panel to be solar-ready, which means you’ll be able to install a solar energy system on that panel if you choose to do so.

Q: What are arc fault circuit interrupters and why do I need them?
A: A normal circuit breaker detects shorts and power overloads, but arc fault circuit interrupters (AFCIs) also detect loose connections between the hot and neutral wires on a circuit. If you have to replace a panel, the new electrical code says you need AFCIs. Some existing panels can be retrofitted, but often the entire panel needs to be replaced. AFCIs are more expensive, but the safety and peace of mind make them worth it.

Q: Should I consider upgrading to smart home devices?
A: It depends on your lifestyle needs. A lot of people like the ability to control every electrical feature in their home with their laptop or smartphone. They can turn the lights on and off, set the temperature on their hot tub, and more.

Q: What’s the best thing I can do to protect my home’s electrical features?
A: Modern electrical systems have circuit boards, switches, outlets and other electrical components that are controlled by computers, which means one small surge could fry everything. The best way to protect against this is to have good surge protection in your home. You don’t even need to get a new electrical panel—surge protectors can be applied to all types of panels.

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Home Tech Electric WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Home Tech Electric
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 13 VERIFIED CUSTOMERS i
Home Tech Electric : Average 9.2 out of 10 based on 13 unique customer surveys of customer satisfaction.

Lionel A.

VERIFIED Home Tech Electric CUSTOMER

1 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was referred by someone, and I would definitely refer others to them.

They were on time and completed the job with no problems.

Wes M.

VERIFIED Home Tech Electric CUSTOMER

2 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really friendly, knowledgeable, and respectful of your space. They make every effort not to leave a mess. They are very organized and clean. They also keep you informed of the job's progress.

Good communication

Bill C.

VERIFIED Home Tech Electric CUSTOMER

3 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very qualified and professional people

They haven't given up.

Kayla T.

VERIFIED Home Tech Electric CUSTOMER

4 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very friendly and very professional

Very friendly and very professional

Erik S.

VERIFIED Home Tech Electric CUSTOMER

5 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, trustworthy, professional, personable, and do quality work.

They explained the work to me, and I completely understood what they were going to do. They gave me options.

Mason D.

VERIFIED Home Tech Electric CUSTOMER

6 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

I don't really know one thing specifically.

Rachel C.

VERIFIED Home Tech Electric CUSTOMER

7 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very qualified and professional

They did a good quality job on all of the things that they installed in our home.

Roy G.

VERIFIED Home Tech Electric CUSTOMER

8 of 13

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were the only outfit I could find that would show up on a Saturday, so that was a plus.

The fact that I could get them to show up on a Saturday

Arthur C.

VERIFIED Home Tech Electric CUSTOMER

9 of 13

Quality 9
9 10
Loyalty Yes
CRITIQUE

Prompt, on time, and available for off-hour emergencies

Straightforward and quick with his work

Nadine B.

VERIFIED Home Tech Electric CUSTOMER

10 of 13

Quality 8
8 10
Loyalty Yes
CRITIQUE

They responded pretty quickly, which is why I went with them. They guy that came out was very friendly and seemed knowledgeable.

The guy that came out was friendly. He explained and solved the problem pretty quickly. It was very expensive, but I trusted that he knew what he was doing, and we haven't had any problems since.

Emily J.

VERIFIED Home Tech Electric CUSTOMER

11 of 13

Quality 8
8 10
Loyalty Yes
CRITIQUE

The service was quick.

Timely work

Ron G.

VERIFIED Home Tech Electric CUSTOMER

12 of 13

Quality 8
8 10
Loyalty Yes
CRITIQUE

Responsible, professional, and they did a good job.

He took care of the problem, was very upfront, and reasonably priced.

Richard M.

VERIFIED Home Tech Electric CUSTOMER

13 of 13

Quality 8
8 10
Loyalty Yes
CRITIQUE

It was a good experience overall.

They were knowledgeable.

Read All 13 Survey Responses at Ratings View