Diamond Certified Company Report

Green Brush Painting Company

Diamond Certified Company Report

Green Brush Painting Company

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 33 VERIFIED CUSTOMERS i

Mike C.

VERIFIED Green Brush Painting Company CUSTOMER

1 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, no problem.

They are good guys, and they do good work.

Debra Y.

VERIFIED Green Brush Painting Company CUSTOMER

2 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

Young has a lot of integrity, professional, friendly and helpful. We all were thoroughly impressed with the crew's work.

They worked with us and did a group contract for my neighborhood.

Matthew S.

VERIFIED Green Brush Painting Company CUSTOMER

3 of 33

Quality 8
8 10
Loyalty Yes
CRITIQUE

The price was good, and the quality was good.

Overall quality

Read All 33 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Green Brush Painting Company provides a variety of drywall services for residential and commercial clients in Santa Clara County. In addition to handling everything from minor drywall repairs to custom installations for remodeling projects, the company offers a complete range of interior and exterior painting services that include specialty work like decorative finishing and cabinet staining.

Co-owner Young Moon says Green Brush Painting Company has been able to thrive because it prioritizes customer service on every job. “Anybody can paint, but not everybody can make their clients happy. We already know we have the skills to provide first-rate drywall and painting work, so we really focus on the customer experience and make sure they feel like they received the best possible service.”

Green Brush Painting Company communicates with its clients throughout every phase of the painting and drywalling process, which Mr. Moon says is important for ensuring positive results. “We keep each customer informed while we’re working and always follow up after the job is over to make sure they’re happy. Our clients know they can rely on us to answer their questions and keep them up-to-date, and they really appreciate that.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Green Brush Painting Company

COMPANY CONTACT
Service AREA

Santa Clara County

SERVICES PERFORMED

Drywall Repair
Custom Drywall Installation
Interior & Exterior Painting
Cabinet Painting & Staining
Power Washing

BRANDS Supported
  • Benjamin Moore

  • Kelly-Moore Paints

  • Sherwin Williams

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Green Brush Painting Company

A recent interior painting project by Green Brush Painting Company

Company Profile

Green Brush Painting Company provides a variety of drywall services for residential and commercial clients in Santa Clara County. In addition to handling everything from minor drywall repairs to custom installations for remodeling projects, the company offers a complete range of interior and exterior painting services that include specialty work like decorative finishing and cabinet staining.

Co-owner Young Moon says Green Brush Painting Company has been able to thrive because it prioritizes customer service on every job. “Anybody can paint, but not everybody can make their clients happy. We already know we have the skills to provide first-rate drywall and painting work, so we really focus on the customer experience and make sure they feel like they received the best possible service.”

Green Brush Painting Company communicates with its clients throughout every phase of the painting and drywalling process, which Mr. Moon says is important for ensuring positive results. “We keep each customer informed while we’re working and always follow up after the job is over to make sure they’re happy. Our clients know they can rely on us to answer their questions and keep them up-to-date, and they really appreciate that.”

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Company Philosophy

“Our number one goal is to satisfy our customers, so we take the time to find out exactly what they want and do whatever it takes to deliver it. Ultimately, we strive to provide professional, quality-controlled work that makes people want to recommend us to their friends and family.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for drywall contractors that have earned the prestigious Diamond Certified award. For Green Brush Painting Company, customer satisfaction begins and ends with clear communication. “We make it a point to communicate with our clients throughout the entire process, which they really appreciate,” affirms co-owner Young Moon. “We make sure we understand their expectations before we start working, keep them updated about our progress during the job and follow up to make sure they’re happy with the finished product.”

Green Brush Painting Company has been providing drywall services for residential and commercial clients in Santa Clara County since 2009. The company has the training and equipment to handle everything from minor drywall repairs to custom installations for remodeling projects, and it also offers a variety of interior and exterior painting services that include specialty work like cabinet staining and decorative finishing.

Unlike less experienced drywall contractors that lack managerial oversight, Green Brush Painting Company takes proactive steps to ensure quality control on every project. “I always assign a lead painter to head the crew and have a foreman visit the jobsite to oversee the progress,” explains Mr. Moon. “And even though I can’t be present all the time, I try to visit every job a couple of times to check on the quality of the work.”

Ultimately, Mr. Moon sees Green Brush Painting Company’s dedication to customer service as its most important attribute. “We already know we have what it takes to provide first-rate drywall and painting work, so we focus on the customer experience and make sure each client feels like they received the best possible service,” he says. “Their satisfaction is our number one goal.”

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Industry Info

When hiring a drywall contractor, don’t overlook the importance of proper qualifications.

Like any consumer, you probably like saving money. However, when it comes to large-scale services like drywall repairs or installations, there are other considerations much more important than price. “When hiring a drywall contractor, a lot of people just want to find the cheapest price they can get,” says Young Moon, co-owner of Green Brush Painting Company in Santa Clara. “However, they don’t realize that hiring a cheap contractor can potentially lead to costly consequences.”

Hiring a low-priced contractor is risky because in order to undercut other companies’ bids, the contractor usually has to cut costs somewhere. One of the easiest ways to do this is by shirking legal requirements like licensing and insurance. Not only are these requirements expensive, they don’t have any bearing on the physical work, which can be performed with or without them. However, when a contractor neglects these responsibilities, it can create major problems.

The biggest of these potential issues is liability for worker injuries. “Workers’ compensation insurance is crucial because it covers any worker injuries sustained while on the job,” explains Mr. Moon. “When a contractor doesn’t have current workers’ compensation, it puts the homeowner at risk. If an employee gets injured on the jobsite, the liability falls to the owner of the property, which means you could end up being responsible for the employee’s medical bills.”

Another way hiring an unlicensed contractor can backfire is in regard to product warranties. “Take paint products, for example—they all come with manufacturers’ warranties that guarantee their performance after application,” says Mr. Moon. “However, in order for the warranty to be valid, the paint must be applied by a qualified contractor. If you hire an unlicensed contractor to paint your house and you need to file a warranty claim later, the manufacturer may not honor the warranty.”

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Frequently Asked Questions

Q: How big will the crew be on my project?
A: Depending on the size of the job, we’ll send a crew of two to five technicians.

Q: How do I know I can trust your workers to be in my home?
A: Our technicians must pass an extensive background check before they’re allowed to work for us.

Q: Do I have to choose a water-based paint product?
A: Yes. Low-VOC, water-based paints are now the industry standard. Oil-based paints are no longer available on the market.

Q: Will you move and/or cover my furniture?
A: Yes. We can also put down floor protection, remove drapes and blinds, take down pictures and mirrors, and remove light switch covers.

Q: How do you handle payment?
A: It depends on the size of the job, but we typically do a progressive payment schedule. Basically, you’ll pay 30 percent when we start the job, another 30 percent in the middle and the remaining balance when the job is complete.

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SELECTED PHOTOS FROM Green Brush Painting Company

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Young Moon

Expert CONTRIBUTOR PROFILE
  • Young Moon is owner of Green Brush Painting Company, a Diamond Certified company. He can be reached at (408) 782-4993 or by email.

Young Moon: Business-Minded

By James Florence, Diamond Certified Resource Reporter

SANTA CLARA —Just a couple of years into his painting career, Young Moon felt primed to start his own business. “Back in 2006, I had just returned from South Korea and didn’t have a career lined up,” he recounts. “My brother-in-law was a painter and he recommended I learn the trade, so I decided to give it a shot. I got a job working for his previous boss and worked for him for the next two years. While I enjoyed painting, I eventually came to realize that I preferred the business side of things to the actual hands-on work. This made me think I should start my own painting business. With a little help from my brother-in-law, I got everything set up and started Green Brush Painting Company in 2009.”

Today, Young says his favorite part of his job is the variety. “I like the fact that I get to meet a lot of different people and work in a lot of different homes. I’m very interested in architecture, so it’s neat to see the various designs of the houses I work in, from the old to the new.”

Originally from South Korea, Young resides today in Santa Clara with his wife, Katie, and their two daughters. Outside of work, he enjoys relaxing at home and taking his family on occasional trips to North Lake Tahoe.

In regard to a professional philosophy, Young espouses the importance of communication. “Communication is a crucial part of customer service,” he affirms. “That’s why I make it a point to communicate a lot with my customers, both at the beginning of the project and after it’s completed. If the customer is unhappy about an aspect of the work, I’ll reach out, find out what the issue is and make sure it gets addressed in a timely manner. People really appreciate that kind of responsiveness, so I think it goes a long way toward ensuring customer satisfaction.”

When asked the first thing he’d do if he were to retire tomorrow, Young says he’d book an extended vacation. “I don’t go on many long vacations because of my job—mostly I just do weekend trips. So, if I retired, I’d go on a month-long vacation to Europe, or maybe to South Korea to visit family. Either one sounds great to me.”

Ask Me Anything!

Q: What was your first job?

A: I was actually a hair designer for a short time. That was where I learned that I didn’t like staying in the same place all day. That’s one of the things I like about painting—I’m in a new place every day.

Q: Coffee or tea?

A: Coffee.

Q: If you could travel anywhere in the world, where would you go?

A: Dubai.

Q: Are you an early bird or a night owl?

A: An early bird.

Q: Music or talk radio?

A: Music.

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Expert articles
  • Spot Texturing With Drywall

    SANTA CLARA — Preparation is a key aspect of any painting project, and interior jobs are no exception. In addition to priming and taping off seams and corners, a painter needs to repair any damage to the wall’s surface. While this can often be done fairly easily on a smooth-textured wall, it can be challenging on walls that have a rough or patterned texture. In such cases, even a hole the size of a quarter can create an eyesore by breaking the wall’s textural consistency.

    In order to restore the wall’s texture to its original state, the painter must employ a technique called spot texturing. After caulking and patching all cracks and holes in the wall, the painter will apply new drywall mud to these areas. They will then recreate the proper texture so these areas blend in seamlessly with the rest of the wall. This is often done by hand, but in some cases a machine may be required to achieve the desired effect.

    Due to the complexity that spot texturing entails, if your home has patterned or rough-textured walls, you should consider hiring a painting company that’s experienced in working with drywall. That way, you won’t have to hire two different professionals for the same job.

     

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Expert video tip
  • Video: Choosing a Painting Company

    Complete Video Transcription:

    SANTA CLARA — Host, Sarah Rutan: When choosing a contractor to paint your house, you’ll want to make a well-informed decision. Today we’re in Santa Clara with Diamond Certified Expert Contributor Young Moon of Green Brush Painting Company to learn more.

    Diamond Certified Expert Contributor, Young Moon: So, picking the right painting company for your house, I would say not just going for the price, but please going for their reputation and their rate and try to have a lot of conversation with the actual estimator or the owner so you can achieve, you know, whatever that your goal is. I think that’s most expert tip that I can give to you guys.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Green Brush Painting Company WEBSITE AND EXTERNAL FEED
  • Green Brush Painting Company SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Green Brush Painting Company
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 33 VERIFIED CUSTOMERS i
Green Brush Painting Company : Average 9.7 out of 10 based on 33 unique customer surveys of customer satisfaction.

Mike C.

VERIFIED Green Brush Painting Company CUSTOMER

1 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, no problem.

They are good guys, and they do good work.

Veronica

VERIFIED Green Brush Painting Company CUSTOMER

2 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable. When we schedule them they show up, and they finish the job, never had any issues with them.

Reliability

Alan H.

VERIFIED Green Brush Painting Company CUSTOMER

3 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have been very professional to deal with, competitive, and have done a good job.

Openness to discuss the project timing and colors, and such

Maria P.

VERIFIED Green Brush Painting Company CUSTOMER

4 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

That Moon was very understanding, and she was patient, and she gave us color advise. She was able to understand what we wanted to do. She tried to put herself in our shoes.

Problem solvers, they find a solution to help us, and they are very flexible in the work.

Kyle H.

VERIFIED Green Brush Painting Company CUSTOMER

5 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner was very professional, had a lot of knowledge in color coordination and what would go best in each room.

Very professional, they did good work.

Karthik I.

VERIFIED Green Brush Painting Company CUSTOMER

6 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have very high customer satisfaction.

They were very quick in their responses.

Carol A.

VERIFIED Green Brush Painting Company CUSTOMER

7 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner was very available. When I contacted him, he responded right away. They did a very orderly job, took care of everything and they went a little above and beyond the contract.

They did a very orderly job, used good quality paint, and applied it in a sensible manner. They put down a primer and did two coats, but they back brushed it so that it really penetrated the wood.

Ric R.

VERIFIED Green Brush Painting Company CUSTOMER

8 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job cleaning, repairing some walls, and doing the paint, very skilled crew.

Their skill level

Dan W.

VERIFIED Green Brush Painting Company CUSTOMER

9 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have done really good work for me multiple times.

They were able to find an area of wall that had some mold, cut it out, put new drywall up, and continued with the rest of the paint job. It was nice that I didn't have to bring someone else in.

Sue

VERIFIED Green Brush Painting Company CUSTOMER

10 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were very thorough, efficient, and did a great job.

The paint looks amazing. They took their time to paint swatches, and let them dry to make sure it was the right color we wanted.

Matt W.

VERIFIED Green Brush Painting Company CUSTOMER

11 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them. They do great work.

The quality and time they take

Laura E.

VERIFIED Green Brush Painting Company CUSTOMER

12 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality, professional service

Easy to work with, good quality

John S.

VERIFIED Green Brush Painting Company CUSTOMER

13 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the way they work and they are on time and do a great job.

Quality of work, he does a good job.

Adam Z.

VERIFIED Green Brush Painting Company CUSTOMER

14 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've already recommended them to a number of people. They're timely, they get their quotes quickly and honor their pricing. They stick to their schedule and in this trade, nobody sticks to their schedule. All employees are courteous and wonderful to work with.

I've already recommended them to a number of people. They're timely, they get their quotes quickly and honor their pricing. They stick to their schedule and in this trade nobody sticks to their schedule. All employees are courteous and wonderful to work with.

Cassie C.

VERIFIED Green Brush Painting Company CUSTOMER

15 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

They were just very friendly and made sure everything was how we wanted it.

David G.

VERIFIED Green Brush Painting Company CUSTOMER

16 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

He seemed like a good painter.

They seemed to do a thorough job.

John H.

VERIFIED Green Brush Painting Company CUSTOMER

17 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very nice guys and very thorough in their work

We liked the price.

Debra Y.

VERIFIED Green Brush Painting Company CUSTOMER

18 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

Young has a lot of integrity, professional, friendly and helpful. We all were thoroughly impressed with the crew's work.

They worked with us and did a group contract for my neighborhood.

Daniel

VERIFIED Green Brush Painting Company CUSTOMER

19 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they did a very good job.

They were able to stay within the time line and budget.

Megan B.

VERIFIED Green Brush Painting Company CUSTOMER

20 of 33

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable and good service for quality work

Reliable and good service for quality work

Read All 33 Survey Responses at Ratings View