Diamond Certified Company Report

Got Watts Electric & Solar

Diamond Certified Company Report

Got Watts Electric & Solar

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 225 VERIFIED CUSTOMERS i

Jessica L.

VERIFIED Got Watts Electric & Solar CUSTOMER

1 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a little pricier than most, but you only have to have it done once. They use up-to-code industry standards. I trust that they are going to do everything correct the first time.

I think they are super friendly, and they always fit me into the schedule. I like that it will get done right the first time. They fixed many things that were done wrong in the past by other people as well. I use them all the time now.

Karen M.

VERIFIED Got Watts Electric & Solar CUSTOMER

2 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional, knowledgeable, and friendly, they also had great pricing, actually the best pricing. I can go on and on. I love these guys.

There was no stress involved, and I've had a lot of work done on my home. They did a great job. They moved the main panel which was done in the 1930's, and the sub panels. They are amazing guys.

John G.

VERIFIED Got Watts Electric & Solar CUSTOMER

3 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is hard to get an electrician to come out to your house. They came out immediately, diagnosed a very difficult problem, and got it fixed within hours.

The prompt response time and knowledge of the guys who came out

Read All 225 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jeremy Carlock is CEO of Got Watts Electric & Solar.

Got Watts Electric & Solar provides a wide range of electrical services for residential and commercial clients throughout Contra Costa County. In addition to repairing and maintaining all types of electrical systems, the company has the training and equipment to install solar electric systems, whole house fans, electric vehicle chargers, and LED lighting; perform panel and service upgrades; handle the electrical wiring for new construction and remodeling projects; and much more.

CEO Jeremy Carlock explains that Got Watts Electric & Solar’s ability to troubleshoot complicated electrical problems has been a crucial aspect of its success. “It takes a creative mind to solve electrical issues, and that’s something all of our technicians possess. We enjoy the problem-solving side of electrical work—the solutions aren’t always obvious, so it’s very rewarding when we’re able to fix a problem that a client thought was unsolvable.”

Got Watts Electric & Solar offers a 25-year warranty on craftsmanship and a five-year warranty on most parts, which Mr. Carlock says is rarely seen in the electrical industry. “We take a lot of pride in our work, and backing it with comprehensive warranties is another example of that. We also offer upfront pricing, which means we provide an exact quote for every repair and installation before work begins, and that price never changes.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Got Watts Electric & Solar

Locations

Contra Costa County

Get Directions
SERVICES PERFORMED

Residential & Commercial Electrical Maintenance & Repairs
Solar Installations
Panel & Service Upgrades
Whole House Rewires
LED Lighting
Electrical Troubleshooting
Whole House Fans
Electric Vehicle (EV) Chargers

BRANDS Supported
  • Lutron

  • QuietCool

  • Siemens

  • Sunpower

  • SolarEdge

  • LG

  • Panasonic

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Got Watts Electric & Solar

One of Got Watts Electric & Solar’s fully stocked service vans

Company Profile

Got Watts Electric & Solar provides a wide range of electrical services for residential and commercial clients throughout Contra Costa County. In addition to repairing and maintaining all types of electrical systems, the company has the training and equipment to install solar electric systems, whole house fans, electric vehicle chargers, and LED lighting; perform panel and service upgrades; handle the electrical wiring for new construction and remodeling projects; and much more.

CEO Jeremy Carlock explains that Got Watts Electric & Solar’s ability to troubleshoot complicated electrical problems has been a crucial aspect of its success. “It takes a creative mind to solve electrical issues, and that’s something all of our technicians possess. We enjoy the problem-solving side of electrical work—the solutions aren’t always obvious, so it’s very rewarding when we’re able to fix a problem that a client thought was unsolvable.”

Got Watts Electric & Solar offers a 25-year warranty on craftsmanship and a five-year warranty on most parts, which Mr. Carlock says is rarely seen in the electrical industry. “We take a lot of pride in our work, and backing it with comprehensive warranties is another example of that. We also offer upfront pricing, which means we provide an exact quote for every repair and installation before work begins, and that price never changes.”

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Company Philosophy

“Our clients are very important to us, so we treat them like family and provide them with exactly what they need. We take the same detail-oriented approach on every project, regardless of its size, and we always make customer satisfaction our top priority.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for electrical contractors that have earned the prestigious Diamond Certified award. For Got Watts Electric & Solar, the key to achieving and maintaining high levels of customer satisfaction is simple: take a personalized approach to every job, regardless of its size. “We treat our clients like family, so if someone isn’t happy with our service, we make it our personal business to resolve the matter quickly and efficiently,” says CEO Jeremy Carlock. “Whenever customer satisfaction is at stake, we do whatever it takes to make things right.”

Got Watts Electric & Solar has been providing electrical services for residential and commercial clients throughout Contra Costa County since 2009. The company has the training and equipment to repair and maintain all types of electrical systems, and it’s also qualified to install whole house fans and electric vehicle chargers; perform panel and service upgrades; handle the electrical wiring for new construction and remodeling projects; and more.

Unlike less experienced electrical contractors that don’t have the resources or confidence to guarantee their work, Got Watts Electric & Solar backs all its craftsmanship with a lifetime warranty, which means any work it performs is guaranteed to last for the lifetime of the product. “For example, if we install a conduit, we guarantee it won’t fall off the wall, and if it does, we’ll reinstall it free of charge,” explains Mr. Carlock. “We take a lot of pride in our work, and backing it with comprehensive warranties is a perfect example of that.”

Another distinguishing feature of Got Watts Electric & Solar is its highly experienced technicians, all of whom are trained to utilize industry-best products and techniques. “Not only are our technicians well-versed in the electrical trade, they also make sure their service trucks are fully stocked, so they’re ready for almost any situation,” says Mr. Carlock. “Ninety percent of the time, we have everything we need to get the job done right away, which saves our clients both time and money.”

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Industry Info

If you’re thinking about upgrading your home’s HVAC system, consider the benefits of a whole house fan. Air conditioning systems have been the standard home-cooling appliance for many years, and while they continue to have an important function in today’s houses, there’s another, more energy-efficient appliance on the scene: the whole house fan. “A lot of homeowners are starting to realize that air conditioning isn’t always the best solution,” says Jeremy Carlock, CEO of Got Watts Electric & Solar in Pleasant Hill. “For example, there are many times when it’s cooler outside than inside, and in those instances, people often wonder if there’s a way to bring in that outside air. That’s where the whole house fan comes in—it’s located in a centralized area of the home and cycles in air during the cooler parts of the day, which allows the homeowner to naturally cool and ventilate their house.”

Mr. Carlock says a whole house fan also provides numerous benefits when it comes to energy efficiency. “When you run an air conditioner, you’re using 10,000 watts of electricity or more. In contrast, when you run a whole house fan, you’re using less than 100 watts on a low setting, and only 300 or 400 watts on a high setting. Since you’re bringing in outside air that’s already naturally cool, you’re getting the same effect as with air conditioning but consuming a lot less energy.”

In addition to saving energy, Mr. Carlock says whole house fans save money over time. “If you don’t want to spend several thousand dollars for a new air conditioning system, you can get a whole house fan for about $1,500. Even better, since you’re now using significantly less power to cool your home, your monthly energy costs will be reduced, which means residual savings over time.”

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Frequently Asked Questions

Q: Do you charge by the hour or by the job?

A: We utilize a flat rate system, which means you’ll know how much your job will cost before we even start working, and that price won’t change without your knowledge. Also, we do all our transactions digitally, which means our technicians can build your quote onsite, capture your signature and immediately provide you with a digital contract.

Q: Should I replace my old electrical panel?

A: A lot of older residential electrical panels are becoming obsolete, particularly those manufactured by Zinsco and Federal Pacific. These outdated panels don’t have the capacity to handle modern power needs, and they can also represent a fire hazard, so we recommend replacing them as soon as possible, especially if they’ve lost their UL listing.

Q: Can my recessed light fixtures be retrofitted to accept LED bulbs?

A: With the increased interest in energy efficiency, LED lighting conversion is a popular request these days. While some situations are more complicated than others, existing recessed lights can typically be retrofitted without any drywall damage.

Q: Are your technicians knowledgeable?

A: We can confidently say that all of our technicians are personable, honest and reliable experts. We make it a point to only hire top-notch individuals—to even be considered, an applicant must have a minimum of three years’ experience and be either a state-licensed journeyman or in a state-appointed training program.

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SELECTED PHOTOS FROM Got Watts Electric & Solar

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jeremy Carlock

Expert CONTRIBUTOR PROFILE
  • Jeremy Carlock is a 14-year veteran of the electrical industry and owner of Got Watts Electric & Solar, a Diamond Certified company. He can be reached at (925) 268-0666 or by email.

Jeremy Carlock: High Wattage

By James Florence, Diamond Certified Resource Reporter

PLEASANT HILL — While pursuing a career in law enforcement, Jeremy Carlock decided to cushion his professional future by learning a trade on the side. Little did he know, this secondary venture would later become his primary livelihood. “After high school, I enrolled in the California Highway Patrol Academy,” he recounts. “When one of my classes was put on hold, I went to work for a family friend who owned an electrical company. I figured it would be good to learn a skill that would keep me employable, in case I was ever laid off from law enforcement. After a couple of years, I decided to switch my focus to electrical work and applied to a union apprenticeship program.”

Having transitioned into full-time electrical work, Jeremy thought his future was secure—that is, until the economic downturn of 2008 left him without a job. However, amidst this seeming career setback, he was able to find a silver lining. “The 2008 crash hit the electrical industry really hard,” he remembers. “The company I worked for went from 125 employees to about 15, and I was one of the last to be laid off. Fortunately, I had been doing a little electrical work on the side, so it allowed me to devote more energy toward developing my own business. Things really started to take off around 2010, and my business has been growing ever since.”

Today, as owner of Got Watts Electric & Solar, Jeremy says his favorite part of his job is getting to the root of difficult problems. “I love troubleshooting—sometimes I call myself a professional problem solver. Whether it’s determining the cause of a malfunction or figuring out a creative way to access a hard-to-reach space, problem-solving is probably the most enjoyable part of it for me.”

A lifetime resident of the East Bay, Jeremy resides today near Benicia with his wife, Andrea, and their infant son, Justin. Not surprisingly, he says the bulk of his time outside of work is devoted to his family. “Most of my hobbies have been put on hold due to the birth of our child. Normally, my wife and I enjoy outdoor activities and trying different restaurants, but right now, we spend all of our time caring for and playing with our son.”

In regard to a professional philosophy, Jeremy invokes the age-old Golden Rule. “My staff and I try to treat everyone the same way we’d want to be treated,” he explains. “So, when it comes to our customers’ projects, we take care of them and make sure they’re happy. We take the same detail-oriented approach on every project, regardless of its size, because to us, the customer’s satisfaction is always the top priority.”

When asked the first thing he’d do if he were to retire tomorrow, Jeremy says it would be a toss-up between two choices. “I would either rent a motorhome and take my family on a road trip or fly us to Mexico and hang out on the beach. Whichever sounds better at the time—I guess I can’t go wrong either way.”

Ask Me Anything!

Q: What are your favorite TV shows?
A: “Gold Rush” and “Deadliest Catch.”

Q: What’s your favorite season?
A: Summer—it’s warm, and I’m able to get outside and do things.

Q: What’s your favorite type of food?
A: I like Asian cuisine, particularly Thai and Japanese food.

Q: What was your favorite toy as a child?
A: Legos.

Q: Who’s your favorite movie monster?
A: I like vampire movies, so I’d have to say Dracula. He’s like the Sean Connery of vampires!

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Expert articles
  • The Whole House Fan Advantage

    PLEASANT HILL — If you’re looking for a more energy-efficient way to cool your home, a whole house fan might be the solution.

    During the summer, it’s common for people to run their air conditioners until late at night, not realizing that it’s actually cooler outside their homes than it is inside. A whole house fan is designed to bring in this cool outdoor air while simultaneously cycling out the warm indoor air. This cools and refreshes the home naturally, rather than artificially as an air condition system does. Additionally, a whole house fan is a far more energy-efficient option: on average, it consumes 65 watts on the low setting and 250 watts on the high setting, which is considerably less than a 10,000-watt air conditioning system.

    By installing a whole house fan, you’ll breathe easier in more ways than one: Not only will your air be fresher, you’ll also decrease your carbon footprint and save money on your energy bills.

    Read moreRead less
  • Tesla Charging Options

    PLEASANT HILL – An important aspect of buying an electric vehicle is determining how you’re going to charge it. When it comes to charging a Tesla, there are two options to consider:

    NEMA 14-50 outlet
    Your first option for charging a Tesla is a NEMA 14-50 outlet, which you would have professionally installed in the area where you park your vehicle. The cord set that comes with your car would plug directly into this outlet, which, at 40 amps of power, provides 29 miles of range per hour of charge.

    Tesla wall connector
    This additional accessory (available through the manufacturer) offers a couple of advantages. First, it comes with a 25-foot cord, which gives you five more feet than your car’s stock power cord. Second, the wall connector provides 80 amps of supply current, which is double the amperage of the NEMA 14-50 outlet. This doubles your miles of range per hour of charge, from 29 miles to 58. Even better, it’s adjustable, so you can turn it down to 40 amps if you want.

    Read moreRead less
Expert video tip
  • Video: Advantages of a Whole House Fan

    Complete Video Transcription:

    PLEASANT HILL — Host, Sarah Rutan: If you’re looking for a low-cost, energy-efficient way to cool your home, it’s worthwhile to consider the many benefits of a whole house fan. Today we’re in Pleasant Hill with Diamond Certified Expert Contributor Jeremy Carlock of Got Watts Electric to learn more.

    Diamond Certified Expert Contributor, Jeremy Carlock: If you’re looking for an energy efficient way to cool your whole home, a whole house fan might be the solution for you.

    This right here is a whole house fan while on low consumes 65 watts and on high 250 watts. That’s considerably less than an air-conditioning unit. The concept behind a whole house fan is the fan is mounted in the attic just like this picture here. You can see a bigger model here. This is an actual fan. It’s suspended from the roof joists so you get very minimal sound while the fan is running in your home.

    Below here is what is mounted in the house. This is a register, and behind that is some dampers. When the fan is turned on, the dampers are open. When the fan is turned off, the dampers close. This creates an insulation rating between the attic space and the home so you get no dust or anything coming back down into the house.

    All fans have multiple speeds. This one has a low and a high setting. On low this is 65 watts of energy consumption, and on high this would be 250 watts of energy consumption. This is considerably less than an eight to ten-thousand-watt air conditioning system. The concept behind whole house fans is that you turn the fan on. It’s centralized in the home. You open up a few windows and create a breeze through the home.

    Ideally a fan would be good to use in the mornings and in the evenings, when you see a relatively cooler temperature outside. A lot of people that have air conditioning will run till nine/ten o’clock at night, not realizing that it’s actually cooler outside than it is inside their home.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Tesla Car Charging

    Complete Video Transcription:

    PLEASANT HILL–? Host, Sarah Rutan: If you’re thinking about purchasing a Tesla electric car, you’ll need to consider your options in regard to charging. Today we’re in Pleasant Hill with Diamond Certified Expert Contributor Jeremy Carlock of Got Watts Electric to learn more.

    Diamond Certified Expert Contributor, Jeremy Carlock: Electric vehicle charging can be quite complicated these days. For Tesla owners, you get two options. The first option here is a NEMA 14-50 outlet. This outlet would be installed by your local recommended installer. The cord set that comes with your car would plug directly into this outlet and supply current providing this outlet is 40 amps. That would give you 29 miles of range per hour of charge. The second option for the Tesla owner is a Tesla wall connector. This is an additional item purchased through Tesla. The advantage to the wall connector is you get a 25-foot cord, where the stock cord that comes with your car is only 20 feet. Another advantage to this is you get to tune it up to 80 amps of supply current, which will allow 58 miles of range per hour of charge. This can also be tuned down to lower amperages below 40 amps if needed. The same with the stock cable that comes with your car. If you have any more questions, please contact your local recommended installer through Tesla.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Got Watts Electric & Solar WEBSITE AND EXTERNAL FEED
  • Got Watts Electric & Solar SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Got Watts Electric & Solar
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 225 VERIFIED CUSTOMERS i
Got Watts Electric & Solar : Average 9.3 out of 10 based on 225 unique customer surveys of customer satisfaction.

Jessica L.

VERIFIED Got Watts Electric & Solar CUSTOMER

1 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a little pricier than most, but you only have to have it done once. They use up-to-code industry standards. I trust that they are going to do everything correct the first time.

I think they are super friendly, and they always fit me into the schedule. I like that it will get done right the first time. They fixed many things that were done wrong in the past by other people as well. I use them all the time now.

Karen M.

VERIFIED Got Watts Electric & Solar CUSTOMER

2 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional, knowledgeable, and friendly, they also had great pricing, actually the best pricing. I can go on and on. I love these guys.

There was no stress involved, and I've had a lot of work done on my home. They did a great job. They moved the main panel which was done in the 1930's, and the sub panels. They are amazing guys.

John G.

VERIFIED Got Watts Electric & Solar CUSTOMER

3 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is hard to get an electrician to come out to your house. They came out immediately, diagnosed a very difficult problem, and got it fixed within hours.

The prompt response time and knowledge of the guys who came out

Paloma B.

VERIFIED Got Watts Electric & Solar CUSTOMER

4 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provided a great service, they were on time, and they do what they say they're going to do.

They were very prompt and responsive if you needed an appointment or any kind of scheduling. They were very accommodating.

Marlo C.

VERIFIED Got Watts Electric & Solar CUSTOMER

5 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

The customer service was out of this world, awesome, and they really took care of me.

The people that came out to do the work were knowledgeable and did an excellent job. They broke a garage panel, and they went out of their way to make it good. It happened on a Friday and by Monday they had a new panel installed.

Luis C.

VERIFIED Got Watts Electric & Solar CUSTOMER

6 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They took good care of me. I would say, come up to my house and look at their work.

They were very nice and personable guys.

Lori D.

VERIFIED Got Watts Electric & Solar CUSTOMER

7 of 225

Quality 10
10 10
Loyalty No
CRITIQUE

They were a little pricey, so if you don't mind the price, they get the job accomplished.

Nothing really

Larry E.

VERIFIED Got Watts Electric & Solar CUSTOMER

8 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provided reliable service at a good price, with good workmanship.

They were on time, and they actually finished the work quicker than the estimate stated.

Mick H.

VERIFIED Got Watts Electric & Solar CUSTOMER

9 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied, and they do good quality work.

Nothing stood out.

Christopher H.

VERIFIED Got Watts Electric & Solar CUSTOMER

10 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were first-rate throughout, and the estimating process was excellent. We were very pleased with how everything turned out.

Their customer service philosophy really stood out. They always wanted to make sure we were happy.

David K.

VERIFIED Got Watts Electric & Solar CUSTOMER

11 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, but not cheap.

The whole organization seems to run well.

Frank K.

VERIFIED Got Watts Electric & Solar CUSTOMER

12 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They kept to their word, schedule and price.

The office staff was very helpful.

David P.

VERIFIED Got Watts Electric & Solar CUSTOMER

13 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they're going to do.

They had good communication, and they were very responsive.

Bill Q.

VERIFIED Got Watts Electric & Solar CUSTOMER

14 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you want something done and done right, hire Got Watts. They did a great job.

They were very efficient.

Mike Q.

VERIFIED Got Watts Electric & Solar CUSTOMER

15 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very friendly, competent, and did a great job explaining what they were going to do.

They are very nice people.

Chris Q.

VERIFIED Got Watts Electric & Solar CUSTOMER

16 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional.

Nothing comes to mind.

Jacob S.

VERIFIED Got Watts Electric & Solar CUSTOMER

17 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provided excellent service, and the prices were fair but not great.

The project manager who worked with us was great.

Randy S.

VERIFIED Got Watts Electric & Solar CUSTOMER

18 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Nothing

Tracey W.

VERIFIED Got Watts Electric & Solar CUSTOMER

19 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, on time, and their quote systems was great and easy to use.

I liked that they were upfront about what they could and couldn't do, and how long it would take. When they got behind, they sent out more guys. They were really straightforward, and I liked that.

Rebecca W.

VERIFIED Got Watts Electric & Solar CUSTOMER

20 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very straightforward, honest, and followed through.

They were all very friendly.

Read All 225 Survey Responses at Ratings View