Diamond Certified Company Report

Goodman Building Supply

Diamond Certified Company Report

Goodman Building Supply

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 416 VERIFIED CUSTOMERS i

K.B.

VERIFIED Goodman Building Supply CUSTOMER

1 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to go to them.

I like the different variety of items and the fact that it's easy to deal with them for payments.

Mr. A.

VERIFIED Goodman Building Supply CUSTOMER

2 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they have a quality shop and very good staff.

I can get help there very fast if I need it. I go whenever I need something. They have everything we need.

Ralph G.

VERIFIED Goodman Building Supply CUSTOMER

3 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have fair prices. I think they're very courteous, and I think anybody doing business with them would be extremely happy.

If they haven't got what you want, they'll get it for you, and that makes me feel good. I've been doing business with them since 1965.

Read All 416 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Goodman Building Supply is celebrating its 63rd year of business in 2017. The full-service home improvement center stocks more than 41,000 items at its Mill Valley location, including building materials, hardware, lumber, plumbing and electrical supplies, fixtures, and power tools. As an affiliate of Ace Hardware and other vendors, the company has the ability to special order more than 250,000 home improvement products. It also offers a variety of in-house services, from glass cutting and pipe threading to lamp repair and computer paint matching.

Owner Zviki Govrin says Goodman Building Supply benefits greatly from its employees’ dedication to providing outstanding customer service. “We typically have 55 employees working at once—the same as big box stores nearly four times our size. With such a high employee-to-customer ratio, our customers receive more personalized attention.”

Goodman Building Supply is the only certified Green home improvement center in Marin County—it stocks more than 2,500 Green products, including low-flow toilets, smart faucets, drip irrigation systems and LED light bulbs. The company also offers an in-house recycling program for expired printer cartridges, fluorescent tubes, old cell phones and batteries, and other non-traditional recyclables. 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Goodman Building Supply

Locations

The Bay Area
Marin County

Get Directions
SERVICES PERFORMED

Building Materials & Hardware
Plumbing Supplies
Electrical Supplies
Plant & Garden Center
Home Improvement Services
Local Delivery

BRANDS Supported
  • Ace

  • Glidden

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Goodman Building Supply

Company Profile

Goodman Building Supply is celebrating its 63rd year of business in 2017. The full-service home improvement center stocks more than 41,000 items at its Mill Valley location, including building materials, hardware, lumber, plumbing and electrical supplies, fixtures, and power tools. As an affiliate of Ace Hardware and other vendors, the company has the ability to special order more than 250,000 home improvement products. It also offers a variety of in-house services, from glass cutting and pipe threading to lamp repair and computer paint matching.

Owner Zviki Govrin says Goodman Building Supply benefits greatly from its employees’ dedication to providing outstanding customer service. “We typically have 55 employees working at once—the same as big box stores nearly four times our size. With such a high employee-to-customer ratio, our customers receive more personalized attention.”

Goodman Building Supply is the only certified Green home improvement center in Marin County—it stocks more than 2,500 Green products, including low-flow toilets, smart faucets, drip irrigation systems and LED light bulbs. The company also offers an in-house recycling program for expired printer cartridges, fluorescent tubes, old cell phones and batteries, and other non-traditional recyclables. 

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Company Philosophy

"Our dedication to customer service has allowed us to remain one of Marin's premier home improvement centers for more than 60 years. All our employees and managers undergo constant training to maintain and improve their customer service skills. They're ready to meet each customer's unique needs."

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Comparative Summary

For more than 55 years, Goodman Building Supply has been a convenient source of home improvement products for Marin County residents whose only other options would be driving to San Rafael.

But this convenience, says owner Zviki Govrin, is a fringe benefit that merely enhances the store’s biggest attraction: outstanding customer service. Goodman’s Building Supply typically has 60 employees working a shift, compared to as many at big-box stores nearly four times its size. With such a high employee-to-customer ratio, Mr. Govrin explains that shoppers get much more attention much more quickly.

Those employees tend to provide exceptional service. Mr. Govrin estimates that over one-third of his staff have over 10 years’ seniority at Goodman Building Supply. Even with new hires, Mr. Govrin requires proven experience and expertise. Many are contractors and former employees of other home improvement stores whose doors have closed.

As a result, you won’t have trouble finding a knowledgeable staff person to answer a how-to question, locate a hard-to-find item or assist you in their drive-in lumberyard.

Goodman Building Supply carries all top-brand building materials, hardware, lumber, plumbing and electrical supplies, lamps, fixtures, a large selection of low-watt heaters, power tools, a complete line of water-saving plumbing and irrigation products, and just about everything else for contractors, landscaping professionals and do-it-yourselfers.

The store has 43,000 items in stock. Because it’s a member of the nationwide ACE network, another quarter million items can quickly be specially ordered quickly and easily.

The only Certified Green home improvement center in Marin, Goodman Building Supply offers more than 2,500 Green products. More are added at a rate of 25 each month.

Goodman Building Supply is a strong supporter of the local community. It pioneered Kids’ Club, an in-store program where children undertake simple projects using hardware, wood and gardening tools that they take home afterwards. The program is a huge success, drawing more than 50 children per month with more signing up all the time.

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Industry Info

A home improvement center isn’t like a clothing store. Find out how to get the most from your visit to your local home improvement store. Everyone recognizes the frustration of wandering the aisles of a cavernous big-box store with a clear idea of what you need but no hope of finding it on your own.

“At a home improvement store, you don’t just browse. You have your list in your hand. You know exactly what you want,” says Zviki Govrin, owner of Goodman’s Building Supply. He recommends choosing a home improvement center that places a high premium on employee availability and expertise.

If you’re undertaking your own home improvement project, take a hard-learned piece of advice from other do-it-yourselfers: Buy more than you think you need. A piece snaps in two, a two-by-four is sawed too short, a screw gets lost—nearly every project suffers from an occasional mistake or miscalculation. Mr. Govrin explains that if you buy only what you predict you’ll need, you’ll find yourself constantly running back to the store for new supplies. Instead, it’s far better to buy double quantities of everything, then plan a single trip back to the store after completing the project to return your excess purchases.

In the same vein, it’s usually a good idea to call ahead or check a store’s web site to make sure your items are in stock. If you have any doubt, don’t just settle for assurance over the phone. Ask the employees to check the shelves to ensure the item is present.

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Frequently Asked Questions

Q: You say you’re smaller than big box stores. Do you have everything I’ll need for my project?

A: “We have a huge inventory. Some items may need to be specially ordered, but it takes very little time. Big box stores are enormous, but much of that floor-space is dedicated to lesser-used items. We keep over 43,000 of the most commonly requested items in stock. Odds are, we’ll have what you need.”

Q: Do you have Green products?

A: Yes. We’re the only Certified Green home improvement center in Marin. We carry over 2,500 green products and we’re adding roughly 25 each month.

Q: Can you help me carry my merchandise to the car?

A: Absolutely. Just ask and we’ll assist you.

Q: Do you deliver?

A: Yes, for a reasonable charge.

Q: Can I bring in a swatch of fabric or chip of paint for you to match?

A: Sure. We can match just about anything and get you the color you want. We offer two leading paint brands, Ace and Glidden.

Q: Do you have any ongoing special discount programs?

A: We do. Seniors get a 10% discount every Wednesday. Students and Teachers always get a 15 percent discount. And if you come in on your birthday, you’ll get 15 % off. These programs apply to all eligible, non-sale merchandise.

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SELECTED PHOTOS FROM Goodman Building Supply

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Zviki Govrin

Expert CONTRIBUTOR PROFILE
  • Zviki Govrin is owner of Goodman Building Supply, a Diamond Certified company since 2005. He can be reached at (415) 690-7974 or by email.

Zviki Govrin: A Kibbutz State of Mind

By James Florence, Diamond Certified Resource Reporter

MILL VALLEY — Originally from Israel, Zviki Govrin spent many years running a kibbutz (a self-sufficient community where everything is shared collectively), which gave him a unique perspective later when he took over his father-in-law’s home improvement business. “I married the daughter of one of the founders of Goodman Building Supply, so I’m part of the family,” he explains. “After Dove and I got married, we continued to live in Israel for 16 years, where I was a chicken farmer and ran a kibbutz. In the early ’90s, my father-in-law bought his partner’s share of the business, and in 1995, we came to the United States to help run things. By 1999, I was running the entire business, and I’m still doing it today.”

Today, as owner of Goodman Building Supply, Zviki says he likes being in an industry that’s so vital to everyday life. “If you own a house, there’s always something that has to be done, which is where we come in. Owning a home is a big part of the American Dream, so I like the fact that we’re connected to such an important part of life here. It’s a lot more rewarding than selling chocolate or something.”

A resident of Terra Linda, Zviki expresses his appreciation for life in the Bay Area. “First of all, the weather is wonderful. Everywhere else in the world, the weather is either too hot or too cold, but here it’s perfect. Also, I love basketball, and with the Warriors doing so well these past few years, it has been an exciting time to be a fan in the Bay Area.”

Basketball is just one of many pastimes that Zviki enjoys in his free time. “My wife and I do a lot of traveling—not just to Israel, but all over the world,” he says. “We usually travel with my brother and his wife, and during the last few years we’ve been everywhere from South Africa to Iceland to China.” Zviki also enjoys reading and goes dancing with his wife every week. Furthermore, he likes to stay in touch with his three grown children, two of whom live in Israel and one of whom lives in Austin, Texas.

In regard to a professional philosophy, Zviki says his experience of running a kibbutz has informed his management style. “In a kibbutz, everything is shared and everyone is equal, whereas in a typical business setting, there’s a hierarchy and the employees are kept in the dark about things. When I took over ownership of Goodman Building Supply, I wanted to incorporate a bit of the kibbutz spirit by bringing what I call ‘open book management.’ Basically, this consists of creating a transparent environment where employees are more directly involved in company matters and share the rewards if the company does well. Since taking this approach, I’ve found our employees are happier and more invested in our success. In short, our business feels more like a family—like a kibbutz, even.”

When asked what he would do if he were to retire tomorrow, Zviki says he’d spend more time doing the things he currently enjoys. “I would travel more, read more—whatever I like to do, I’d continue doing it as long as my health allows. I’d also ask my kids to make more grandchildren. As of now, I have one, while my brother has 17. I know I’m never going to beat him, but if I can get at least five, I’ll be happy.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: I’ve been a Los Angeles Lakers fan most of my life, but at some point they stopped being fun to watch, so I’ve defected to the Golden State Warriors.

Q: Coffee or tea?
A: Coffee. I’m a coffee junkie. I have all kinds of coffee makers—I even have a portable one in my car so I can make an espresso on the road if I have to!

Q: What kinds of books do you like to read?
A: Mainly comedies and thrillers. On the comedy side, my favorite author is Dave Barry. On the thriller side, I like Michael Connelly and Harlan Coben.

Q: Do you collect anything?
A: I used to collect stamps when I was a kid, but nowadays I collect gadgets, especially new things that come onto the market. I like going to trade shows and browsing crowdfunding websites like Kickstarter to find the latest innovative products.

Q: What’s your favorite thing to eat for breakfast?
A: Fruit salad with fruit yogurt on top and a sandwich.

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Expert articles
  • Nest Products for Your Home

    MILL VALLEY — If you need to replace your home’s thermostat or smoke detectors, consider choosing a cutting-edge product made by leading smart tech developer Nest. Here are a couple of Nest products that can improve energy efficiency, convenience and safety in your home:

    Nest Learning Thermostat
    The Nest Learning Thermostat brings the power of smart technology to your home’s heating and air conditioning systems. Over time, the thermostat “learns” your home’s climatic tendencies (as well as your personal preferences and routine) and adjusts to minimize energy output. Its built-in motion sensor allows it to sense whether you’re home or away and adjust the temperature accordingly. The thermostat also has Wi-Fi capabilities, which allows for remote operation via your smartphone.

    Nest Protect
    Nest Protect revamps the conventional smoke and carbon monoxide alarm by improving safety and convenience and removing common annoyances. Equipped with an industrial-grade smoke sensor, Nest Protect is able to pinpoint the exact area of the home where a potential threat is located. However, rather than alerting you with a beep, it actually talks to you and tells you where the danger is. For example, if you’re burning toast in the kitchen, it might say, “Heads up, there’s smoke in the kitchen.” If you’re not home, it’ll send you an alert on your phone.

    Besides communicating with you, Nest Protect can communicate with your Nest thermostat and tell it to turn off the heating system if there’s a fire. It also tests itself automatically and doesn’t chirp when its batteries are low. Additionally, like the Nest thermostat, Nest Protect has Wi-Fi capabilities and can be controlled remotely via your smartphone.

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Expert video tip
  • Video: Nest Products for Your Home

    Complete Video Transcription:

    MILL VALLEY — Host, Sarah Rutan: If you need a new thermostat or smoke detector, consider choosing a cutting-edge product. To learn more, we’re in Mill Valley with Victorio Fernandez of Goodman Building Supply, speaking on behalf of Diamond Certified Expert Contributor Zviki Govrin.

    Victorio Fernandez: Good morning. This is Vic at Goodman’s Building Supply. Today, we’re going to be introducing our Nest thermostat. We recommend this out of all our regular thermostats that we sell in the store.

    One of the greatest features is, it has a Wi-Fi connectivity. You can control it from anywhere when you – from your iPhone or Android. It has a motion sensor built in. So, when you’re home, if you’d like certain temperatures, it will learn itself, as well as when you leave your house, it will turn itself down. So, you can save money and energy at the same time. In the long run, Nest will pay itself.

    Another great product that we have here at Goodman’s Building Supply on the Nest lineup is the Nest Protect. It is a carbon monoxide and smoke detector. The same as the thermostat, it has a WiFi connectivity. You can control, again, by any of your mobile devices. It alerts you, before there is a fire or there is a carbon monoxide, on your device. It alerts anyone that is connected to the device.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Goodman Building Supply WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Goodman Building Supply
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 416 VERIFIED CUSTOMERS i
Goodman Building Supply : Average 8.8 out of 10 based on 416 unique customer surveys of customer satisfaction.

K.B.

VERIFIED Goodman Building Supply CUSTOMER

1 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to go to them.

I like the different variety of items and the fact that it's easy to deal with them for payments.

Ralph G.

VERIFIED Goodman Building Supply CUSTOMER

2 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have fair prices. I think they're very courteous, and I think anybody doing business with them would be extremely happy.

If they haven't got what you want, they'll get it for you, and that makes me feel good. I've been doing business with them since 1965.

Gloria G.

VERIFIED Goodman Building Supply CUSTOMER

3 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go and you will be able to find anything you are looking for. That's the place to find it.

The service is good because they are so attentive and will order anything they don't have. I can always find everything there without going miles away from my home.

Mr. A.

VERIFIED Goodman Building Supply CUSTOMER

4 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they have a quality shop and very good staff.

I can get help there very fast if I need it. I go whenever I need something. They have everything we need.

L.R.T.

VERIFIED Goodman Building Supply CUSTOMER

5 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell other people that I'm a contractor, and I used them all time.

They have everything, no matter what it is, things for my home, things for my work, just everything. They are amazing, and one of the best stores in Marin.

A. E.

VERIFIED Goodman Building Supply CUSTOMER

6 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am not sure.

They are easy to shop at. I don't know.

S. C.

VERIFIED Goodman Building Supply CUSTOMER

7 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. I actually just told someone from a jobsite to go there today.

Their professionalism, and they are always making sure I have what I need. If they don't have it in the store, they always look to see if it would be a quick order.

Daniel M.

VERIFIED Goodman Building Supply CUSTOMER

8 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

Try them out. I go there for everything.

They have good products and employees.

Charles

VERIFIED Goodman Building Supply CUSTOMER

9 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was more expensive than I thought it was going to be. I guess it was worth it being that they had some hard to find products.

The quality of the products

K.C.S.

VERIFIED Goodman Building Supply CUSTOMER

10 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

They get things you can't find very quickly. I shop there, and it's a great place. I don't know.

The selection

B. F.

VERIFIED Goodman Building Supply CUSTOMER

11 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were recommended to me, so I went with them, and I would also recommend them to anyone else. They have a lot of useful things for us.

I'm very satisfied. We've had no problems with anything from their store.

Jorge M.

VERIFIED Goodman Building Supply CUSTOMER

12 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love their store. They need to have more variety for those rare projects where a clients wants really high tech, newly released items. They have a ton of traditional things available though.

The selection of those items that are more traditional

Jeff R.

VERIFIED Goodman Building Supply CUSTOMER

13 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do what they are there for. If I need something, I go in and choose the best option.

The crew there is helpful.

Theodore H.

VERIFIED Goodman Building Supply CUSTOMER

14 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are amazing. They get involved with the community by holding free workshops. My 6 year old went to one of their kids day things and loved it. They are really a good company that cares about their customers and the community. Great selection of items from simple to advanced. I don't go anywhere else.

The fact that they are involved in the community, it shows they care.

Phil L.

VERIFIED Goodman Building Supply CUSTOMER

15 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great. They have a ton of things, even a lumber yard.

The fact that you really can go there and find everything in one place

Richard M.

VERIFIED Goodman Building Supply CUSTOMER

16 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great company, no complaints.

They helped me find items when I needed them.

Larry B.

VERIFIED Goodman Building Supply CUSTOMER

17 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm a general contractor. They are able to find me things I will need for anything that I'm working on. They are great.

The people will go around and get all your stuff for you. They also do billing, so I don't have to pay upfront for supplies. I have been going there for over ten years.

Michael M.

VERIFIED Goodman Building Supply CUSTOMER

18 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good store. I love their willingness to help, as well as their pricing.

Their help

Bernard

VERIFIED Goodman Building Supply CUSTOMER

19 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are an amazing place to go to for supplies. I can't complain about anything from them. They always have new items to help improve the work that I do. Overall, it's a good place to shop.

The new up-to-date technology, no matter what industry or subject

A.C.

VERIFIED Goodman Building Supply CUSTOMER

20 of 416

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the people that I dealt with.

The people and product, I run a fabrication business, and it is important to me that the correct materials be delivered on time as promised.

Read All 416 Survey Responses at Ratings View