COMPANY REPORT NAVIGATION
Diamond Certified Company Report

Golden Restoration & Construction, Inc.

Diamond Certified Company Report

Golden Restoration & Construction, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 28 VERIFIED CUSTOMERS i

Bob D.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

1 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred them to several people so far.

I would just say that Gary Cohen, the owner, is very thorough with his team. His crew is always on time and within budget.

Daniel S.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

2 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I can't say enough about them. I think that they are just professional, and the staff is fantastic. We felt safe with the crew in house when we were not home.

The comfort of being able to open your home to a contractor

Debbie F.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

3 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reasonably priced. They showed up on time every day and did good quality work.

They worked with us when we knew nothing about the project. We remodeled a bathroom, and they walked us through the process. They really helped us, so I guess I would say that their consulting was excellent. They did their job in the time they said they would.

Read All 28 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Golden Restoration & Construction, Inc. remodels kitchens and bathrooms, builds room additions, and provides a variety of new construction services for residential and commercial clients throughout Marin County. The company has the in-house capabilities to handle everything from electrical and plumbing work to interior and exterior painting, and its experienced technicians are trained to help customers find the right materials for their roof, gutter, kitchen, tile, and marble projects.

President Gary Cohen says Golden Restoration & Construction’s ability to effectively communicate with its clients has been a key component of its long-term success. “We listen closely to our customers and tailor our services to provide them with exactly what they want. This collaborative approach to the construction process enables us to ensure high levels of customer satisfaction.”

Golden Restoration & Construction also provides free in-home consultations and estimates for clients who need help visualizing their projects, and it makes itself available 24/7 to handle insurance-related emergencies like fire and water damage. For a complete list of services and to see an extensive photo gallery of past work, Mr. Cohen invites potential customers to visit www.goldenrandc.com.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Golden Restoration & Construction, Inc.

COMPANY CONTACT
Service AREA

Marin County
San Rafael
Novato
Mill Valley
San Anselmo
Larkspur
Corte Madera
Tiburon
Sausalito
Fairfax
Ross

SERVICES PERFORMED

24/7 Emergency Service
Earthquake Retrofitting
Interior & Exterior Painting
Kitchen & Bathroom Remodeling
New Construction
Room Additions
Home Remodeling, A-Z
Door & Window Replacements

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Golden Restoration & Construction, Inc.

Company Profile

Golden Restoration & Construction, Inc. remodels kitchens and bathrooms, builds room additions, and provides a variety of new construction services for residential and commercial clients throughout Marin County. The company has the in-house capabilities to handle everything from electrical and plumbing work to interior and exterior painting, and its experienced technicians are trained to help customers find the right materials for their roof, gutter, kitchen, tile, and marble projects.

President Gary Cohen says Golden Restoration & Construction’s ability to effectively communicate with its clients has been a key component of its long-term success. “We listen closely to our customers and tailor our services to provide them with exactly what they want. This collaborative approach to the construction process enables us to ensure high levels of customer satisfaction.”

Golden Restoration & Construction also provides free in-home consultations and estimates for clients who need help visualizing their projects, and it makes itself available 24/7 to handle insurance-related emergencies like fire and water damage. For a complete list of services and to see an extensive photo gallery of past work, Mr. Cohen invites potential customers to visit www.goldenrandc.com.

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Company Philosophy

"We believe happy customers equal good business, so we focus on providing highly personalized service and giving every client a great value for their money. We're always fair with our customers, and we work hard to come up with cost-effective solutions that help us complete their projects in a timely manner."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for construction companies that have earned the prestigious Diamond Certified award. For Golden Restoration & Construction, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: focus all its efforts on providing comprehensive, detail-oriented services that take each client’s specific needs into account. “Customer service is our number one priority,” affirms President Gary Cohen. “Our goal is to make sure our clients get the best possible value throughout every step of their projects.”

Golden Restoration & Construction has been remodeling kitchens and bathrooms, building room additions, and providing various new construction services for residential and commercial clients throughout Marin County since 1995. The company has the training and equipment to handle everything from plumbing and electrical work to interior and exterior painting, and its technicians utilize their extensive knowledge to help customers find the right materials for their projects.

Unlike less experienced construction companies that bundle entire remodeling projects into one flat rate and limit their clients’ options as a result, Golden Restoration & Construction helps its customers get a better value by breaking their projects into manageable sections. “We don’t profit from overhead charges on materials; in fact, we’ll take our clients to stores so they can buy products directly,” adds Mr. Cohen. “And if it’s a store where we get a discount, we can save them even more money.”

Another distinguishing feature of Golden Restoration & Construction is its highly skilled employees, most of whom have been with the company for at least 15 years. “Our clients never have to question who will be working on their homes,” says Mr. Cohen. “Personally, I have 20 years of experience in building and restoration, and I’m always on the jobsite with our crews so I can make sure the work is being completed to the clients’ satisfaction.”

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Industry Info

When remodeling a kitchen or bathroom, make sure you clearly understand your tile and countertop choices. There are thousands of types of tile and stone that you can choose from for a new bathroom or kitchen, so how do you know where to start? Gary Cohen, president of Golden Restoration & Construction, Inc. in Novato, explains that tile comes in many different substrates. “Some of the most popular kinds of tile are marble, granite and porcelain,” he says. “Marble and granite are stone, so they need to be sealed more often. Porcelain is much easier to care for, so most homeowners go with that.”

Tile is often selected for use in bathroom floors and backsplashes in kitchens and bathrooms. Granite, marble, quartz and Caesarstone are often used for kitchen countertops, but just like tile, some types of natural stone are hardier than others. “Marble is softer, so it can scratch, crack or become stained if chemicals, wine or other things are spilled on it,” explains Mr. Cohen. “Granite and Caesarstone are tougher—you can set hot pans on them and they won’t get damaged.”

Mr. Cohen explains that countertops have evolved from laminate to Formica to Corian to granite. “Today’s granite isn’t as expensive as it was in the 1970s,” he says. “Marble and granite are mined products, but suppliers in Italy, Brazil and China have products that are affordable, beautiful, and meet a variety of needs. If you’re on a fixed budget, you can choose high-quality tile that looks great and stands up to daily wear and tear on flooring, countertops, and backsplashes, but if you’re working with a large budget, you can choose natural stone tiles or slabs that fit your vision for the space.”

Whichever surface you choose, Mr. Cohen says it’s important to think about the way you’ll use the space. “Heavy traffic areas, countertops where you want to set hot pans, and flooring under chairs and tables may warrant harder flooring, as marble can easily scratch and stain. Granite is beautiful and hardy, but it can be more expensive. Some types of tile are both hardy and affordable. Your contractor will be able to help you pick the best materials for your job and guide you toward the right choice based on your lifestyle and needs.”

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Frequently Asked Questions

Q: How long will it take to complete my project?

A: We do everything by contract, which is specific to each job. Your contract will specify when we start and finish, and if everything goes smoothly and there aren’t any change orders, we’ll stick to those dates.

Q: Do I need to be at home while you’re working?

A: It’s up to you. We like to have someone there because it’s easier to ask and answer questions, but we don’t expect you to stay home from work or spend time in the construction area.

Q: How do you communicate with clients?

A: We can communicate via telephone or email, but we prefer to talk in person. It’s much easier to answer questions and explain our work when we’re talking face-to-face.

Q: Can you help me pick out materials and fixtures?

A: Yes, we can go with you to various suppliers and recommend good suppliers near you.

Q: Do I need to have plans before I hire you?

A: No, we can do that for you. Sometimes designs by interior decorators and architects look good on paper, but they don’t necessarily work in practice. We can make changes to those plans so they translate properly.

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SELECTED PHOTOS FROM Golden Restoration & Construction, Inc.

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Diamond Certified RATINGS ON Golden Restoration & Construction, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 28 VERIFIED CUSTOMERS i
Golden Restoration & Construction, Inc. : Average 9.6 out of 10 based on 28 unique customer surveys of customer satisfaction.

Bob D.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

1 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred them to several people so far.

I would just say that Gary Cohen, the owner, is very thorough with his team. His crew is always on time and within budget.

Daniel S.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

2 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I can't say enough about them. I think that they are just professional, and the staff is fantastic. We felt safe with the crew in house when we were not home.

The comfort of being able to open your home to a contractor

Debbie F.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

3 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reasonably priced. They showed up on time every day and did good quality work.

They worked with us when we knew nothing about the project. We remodeled a bathroom, and they walked us through the process. They really helped us, so I guess I would say that their consulting was excellent. They did their job in the time they said they would.

G. E.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

4 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, thorough and reliable.

They were very dependable and prompt.

Lisa D.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

5 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and always on time.

I have to say that it is the great quality of work.

Richard A.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

6 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

Clean work space, and did the job on time during the whole process.

Very efficient, and any kind of problem that came up, they handled it without involving us.

Debbie R.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

7 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, friendly workers.

We liked the people from the company.

Jim T.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

8 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very experienced and professional and fairly priced.

I would say their design advice.

Marlene B.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

9 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They surpassed all of our expectations on every level.

I would have to say, it is the quality of the workmanship.

Susan M.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

10 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very good value and meticulous workmanship

I would have to say the tile work in my two bathrooms was what impressed me the most.

David S.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

11 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, not the cheapest.

They are prompt, clean and got the job done before they planned the ending date.

Edward M.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

12 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the fact that they are reliable, fast and moderately priced.

They are on time, personable, hands-on and good management of the work force.

Richard N.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

13 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, and they get things done on time.

I like Harry the best. He made it really easy, as he went shopping with me and helped me pick out the fixtures and the tile.

Jim T.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

14 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent workmanship, reasonable price, and friendly

I like the quality of their workmanship.

Kathleen M.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

15 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good work in a timely fashion and very efficient

Their efficiency

Anatoly B.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

16 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them, once you hire them, you feel like you are being treated like a part of their family.

They are really down to earth and very customer-oriented. I have done a couple of houses with them. They listen to you and do what you want them to do.

Charles N.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

17 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said they would do, they had the right price, and they were reliable.

Reliability and quality

Kathy T.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

18 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

First, they do what they say they're going to do when they say they're going to do it. That's a huge plus in the remodeling field. Secondly, they're very competitively priced.

They are on time, they clean up after themselves, and they do a fantastic job. We've used them three times already.

Lisa S.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

19 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very flexible, they understand what their client needs, they give good advice, and they are always thinking about their clients' satisfaction.

They are very friendly.

Melissa P.

VERIFIED Golden Restoration & Construction, Inc. CUSTOMER

20 of 28

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their response to questions is very good. I felt very comfortable with their knowledge.

They do excellent quality work, and the end result is beautiful.

Read All 28 Survey Responses at Ratings View