Diamond Certified Company Report

George McGill’s Body Shop, Inc.

Diamond Certified Company Report

George McGill’s Body Shop, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 225 VERIFIED CUSTOMERS i

William B.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

1 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They pay attention to detail in the work that they do, and they go above and beyond. When they return my car, it is detailed very nicely.

They keep me informed on the progress of the work.

Han T.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

2 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that the customer service is pretty good. The quality is what stands out the most.

The results speak for themselves. I am a mechanic for a dealership, and I would rate them very highly. They use great quality paint. I was satisfied.

John L.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

3 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent workmanship, satisfaction guaranteed

They were on time. They kept me in loop on everything. I was satisfied.

Read All 225 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Manuel Garcia, Owner

Since 1968, George McGill’s Body Shop, Inc. has been performing a variety of auto body repair services at its San Lorenzo facility, including frame straightening, painting and more. The company’s I-CAR and ASE Certified technicians have an average of 20 years of industry experience and are well-versed in all aspects of auto body repair.

Owners Luis Toste and Manuel Garcia say George McGill’s Body Shop’s longevity has allowed it to develop and maintain a substantial amount of dedicated customers throughout the East Bay, many of whom are second- and third-generation patrons. “When Manuel and I took over operations in 2004, we knew we’d be keeping the name of the business,” says Mr. Toste. “It’s instantly recognizable in this area, and it represents quality auto body repairs.”

George McGill’s Body Shop is part of the AAA Direct Repair Network and a 10-time recipient of the AutocheX Premier Achiever Award for Excellence in Customer Service and Satisfaction (2002, 2006-2013, 2015).

George McGill’s Body Shop is I-CAR Welding Certified, a ProFirst Certified Collision Repair Facility for Honda and Acura, a Fiat Chrysler Assured Performance Certified Collision Repair Facility, a Ford Collision Care Provider, a General Motors Genuine Repair Provider, a Nissan Certified Collision Repair Facility, and a Hyundai Recognized Collision Repair Center.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON George McGill’s Body Shop, Inc.

Locations

Alameda County

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SERVICES PERFORMED

Full-Service Body Shop
Domestic and Foreign
Laser High-Tech Frame Straightening
Towing and Rental Car Assistance

BRANDS Supported
  • DuPont

  • Cromax Pro

DIAMOND CERTIFIED RESEARCHED ARTICLES ON George McGill’s Body Shop, Inc.

A George McGill’s Body Shop technician spray paints a customer’s vehicle.

Company Profile

Since 1968, George McGill’s Body Shop, Inc. has been performing a variety of auto body repair services at its San Lorenzo facility, including frame straightening, painting and more. The company’s I-CAR and ASE Certified technicians have an average of 20 years of industry experience and are well-versed in all aspects of auto body repair.

Owners Luis Toste and Manuel Garcia say George McGill’s Body Shop’s longevity has allowed it to develop and maintain a substantial amount of dedicated customers throughout the East Bay, many of whom are second- and third-generation patrons. “When Manuel and I took over operations in 2004, we knew we’d be keeping the name of the business,” says Mr. Toste. “It’s instantly recognizable in this area, and it represents quality auto body repairs.”

George McGill’s Body Shop is part of the AAA Direct Repair Network and a 10-time recipient of the AutocheX Premier Achiever Award for Excellence in Customer Service and Satisfaction (2002, 2006-2013, 2015).

George McGill’s Body Shop is I-CAR Welding Certified, a ProFirst Certified Collision Repair Facility for Honda and Acura, a Fiat Chrysler Assured Performance Certified Collision Repair Facility, a Ford Collision Care Provider, a General Motors Genuine Repair Provider, a Nissan Certified Collision Repair Facility, and a Hyundai Recognized Collision Repair Center.

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Company Philosophy

“We have very high standards for our work because we feel our customers deserve the absolute best for their vehicles.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For George McGill’s Body Shop, Inc., customer satisfaction is as much about taking care of customers as it is about taking care of vehicles. “Our customers come here because they know we’re honest and we treat them well,” explains co-owner Manuel Garcia, who purchased the shop in 2004 with his partner, Luis Toste. “People want a body shop that’s capable of performing repairs and making them feel safe, and that’s exactly what we do.”

George McGill’s Body Shop has been providing a full range of auto body repair services at its San Lorenzo facility since 1968, handling everything from laser frame straightening to painting. The company is an AAA Direct Repair shop, and each of its I-CAR certified technicians has an average of 20 years of industry experience. “They’re well-versed in all aspects of auto body repair,” says Mr. Garcia.

Unlike auto body shops that struggle to offer personal service, the owners of George McGill’s Body Shop are on hand to make sure every customer receives individual attention. “I survey each vehicle myself and determine its particular needs by really listening to the customer,” explains Mr. Garcia. “Our listening skills allow us to answer our customers’ questions and provide them with the best possible repairs.”

Another unique way George McGill’s Body Shop caters to its customers is by handling all their insurance paperwork and transportation needs. “We take care of everything from the beginning,” confirms Mr. Garcia. “We’ll deal with insurance paperwork, make arrangements for towing service and rental cars, and provide shuttle service for every customer who needs it. We go the extra mile and take care of our customers and their cars from bumper to bumper.”

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Industry Info

A good auto body shop should repair your vehicle to its pre-accident condition. The goal of collision repair is to return vehicles to the conditions they were in before their accidents, both cosmetically and structurally. To find out why proper repairs are so important and how to ensure your repairs have been performed correctly, consider the following tips:

• If your car isn’t repaired correctly after a wreck, it can be more vulnerable if it’s involved in another accident. Unrepaired frame cracks and alignment issues can make the vehicle’s frame weaker, resulting in more damage and a greater chance for physical harm.
• Choosing the wrong auto body repair shop can be expensive, because most insurance companies will only pay for body repairs once. If the shop you’ve chosen doesn’t do the repairs correctly, you may have to pay for additional repairs out of pocket—if another shop can even mend the damage done by inferior initial repairs.
• A vehicle is likely to be the second-largest purchase you’ll ever make, so it’s important to safeguard its value. Cars and trucks that are incorrectly repaired after a collision can have much lower resale values than vehicles that were repaired by knowledgeable technicians.
• You can’t always tell if auto body work was done correctly by looking at the exterior of a vehicle. For example, a bent frame may not be obvious to the eye, but it can cause serious problems in the future, such as alignment issues and tires that wear unevenly.
• Look for auto body shops that have the newest, most accurate equipment and technicians who are trained to use the tools. Top-of-the-line equipment includes frame straightening racks, laser frame straightening tools, paint matching equipment and specialized painting booths that offer smoother paint application.
• Not all auto collision shops guarantee repair work. Before you sign a contract, ask about any warranties and make sure the shop stands behind its repairs. Warranties come in many different forms, so be sure you know if the shop guarantees parts and/or labor. Also, find out if you should be aware of any special terms or conditions. Some shops will prorate repairs while others will offer an unconditional warranty for the life of the vehicle.

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Frequently Asked Questions

Q: Do I have to take my car to the repair shop that my insurance company recommended?

A: No. California law gives you the right to choose any repair shop. Your insurance company might try to steer you to their preferred repair shops, but if you tell them you’d like to go with a shop of your choice, they have to accept your selection.

Q: Will my car look like it did before the accident?

A: Yes. In fact, some customers tell us that when they picked up their cars from our shop, they looked better than when they were at the dealership. By the time we finish the repairs, no one will even know your car was previously damaged.

Q: What kind of auto body repair equipment do you use?

A: We have three frame machines, each of which is designed for a specific job and type of car. We have the Autorobot, which is designed for unibody cars. We also have a Chief EZ Liner that’s for small trucks and unibody cars. And we have a Chief S21, which is for larger vehicles, like SUVs and trucks. In addition, we have two laser measurement systems that allow us to perform accurate work.

Q: Do you warranty your repairs?

A: Yes. We offer a full lifetime warranty on all our workmanship. That means we warranty our work for as long as you own your vehicle.

Q: Do you give free estimates?

A: Yes, and you don’t even need an appointment. Just bring in your vehicle and we’ll give you a free estimate anytime.

Q: Can you help me with towing, rental cars or shuttle service?

A: Yes. We’ll make arrangements for towing in your vehicle and help you arrange for a rental car. We also offer our own shuttle service to get you where you’re going.

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SELECTED PHOTOS FROM George McGill’s Body Shop, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Manuel Garcia

Expert CONTRIBUTOR PROFILE
  • Manuel Garcia is a lifetime veteran of the automotive industry and owner of George McGill’s Body Shop, Inc., a Diamond Certified company since 2011. He can be reached at (510) 224-5918 or by email.

Manuel Garcia: Once Upon a Time in Portugal

By James Florence, Diamond Certified Resource Reporter

SAN LORENZO — Growing up in Portugal, Manuel Garcia got an especially early start in the auto body repair industry. “I got my first automotive job 53 years ago, at the age of 12,” he says. “My family didn’t even own a car—few people did in those days—but I wanted to get into a profession and thought automotive repair would be a good career to pursue.” According to Manuel, his adolescent employment wasn’t anything out of the ordinary in his particular setting. “Back then, it wasn’t unusual for a 12-year-old to have a full-time job…it was just a different time and place.”

Later, Manuel came to the United States, where he continued to work in the auto body industry. Eventually, he joined the team at George McGill’s Body Shop, Inc., and in 2000, he took over ownership of the business with his partner, Luis Toste. Today, after all his years in the industry, Manuel says the most valuable thing he’s learned is the importance of honesty. “When you’re honest and deliver what you promise, that creates a bond between you and your customers. Plus, as a member of the San Leandro community, I see my customers all over town, so it feels good knowing I can go anywhere and not have to worry about running into a disgruntled former client.”

Outside of work, Manuel spends the bulk of his time with his family, which consists of his wife, Maria, and their children, grandchildren, and great-grandchildren. “Pretty much all of my free time is dedicated to my family,” he affirms. “I enjoy going fishing, camping, and just getting together with my kids and grandkids. I also like to travel. In addition to going to Europe every year, I own a place in the Azores Islands, where Maria and I like to go to relax when we get a chance.”

When asked what his future retirement might look like, Manuel says he’ll spend more time pursuing the pastimes he currently enjoys. “I probably won’t do anything much different from what I do now—just more fishing, camping, traveling and, of course, relaxing.”

Ask Me Anything!

Q: Are you an early bird or a night owl?
A: A night owl.

Q: What’s your favorite sports team?
A: S.L. Benfica, Portugal’s premiere football [soccer] team. Here in the U.S., I like the Golden State Warriors.

Q: What was your first car?
A: A ’74 Ford Pinto station wagon.

Q: What’s your favorite holiday?
A: Thanksgiving—the whole family gets together, but it’s not a commercial holiday like Christmas.

Q: What’s the best gift you’ve ever received?
A: My health.

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Expert articles
  • What to Do After an Auto Collision

    SAN LORENZO — Following a minor collision, there are four steps you should take to ensure both physical safety and legal protection:

    1. Remove any traffic obstructions. After safely pulling to the side of the road, turn off the ignition and turn on your hazard lights. If you have cones or flares, use them to warn oncoming traffic of the accident.

    2. Confirm the safety of other drivers. If anyone is injured, call 911 immediately. Do not give emergency medical assistance unless you’re trained to do so. Never move an injured person unless they’re in danger.

    3. Gather pertinent information. Get the names and phone numbers of drivers, witnesses, and injured persons. Also, secure the make, model and license plate number of every car involved. If possible, take a photo of the accident scene.

    4. Remain calm and courteous. Remember, it’s never a good idea to accept a claim settlement at the scene of an accident; rather, you should contact your insurance agent and report the incident.

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Expert video tip
  • Video: What to do After an Auto Collision

    Complete Video Transcription:

    SAN LORENZO — Host, Sarah Rutan: In the event of an auto collision, it’s important to know what steps to take immediately after the fact. To learn more, we’re in San Lorenzo with Luis Toste of George McGill’s Body Shop, speaking on behalf of Diamond Certified Expert Contributor Manuel Garcia.

    Luis Toste, co-owner of George McGill’s Body Shop: If you find yourself in the accident, there is some things we have, the least you have to do. First is stop gently, but do not obstruct traffic. Assist injured – Have someone call the police and repeat after five minutes. Secure the names, phone numbers, addresses in drivers, witness, injured persons. Secure make, model, license numbers, and all cars involved. Take a photo of the accident scene or make a rough drawing showing position of the cars and the other details.

    Don’t hastily accept claim, settlement at the scene of the accident. Remain calm and courteous. Offer consistent of your version of the accident. If you follow all these steps I just mentioned it’s a lot smoother after a car accident to get your car to the repair shop.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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George McGill’s Body Shop, Inc. WEBSITE AND EXTERNAL FEED
  • George McGill’s Body Shop, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON George McGill’s Body Shop, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 225 VERIFIED CUSTOMERS i
George McGill’s Body Shop, Inc. : Average 9.7 out of 10 based on 225 unique customer surveys of customer satisfaction.

William B.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

1 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They pay attention to detail in the work that they do, and they go above and beyond. When they return my car, it is detailed very nicely.

They keep me informed on the progress of the work.

Han T.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

2 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that the customer service is pretty good. The quality is what stands out the most.

The results speak for themselves. I am a mechanic for a dealership, and I would rate them very highly. They use great quality paint. I was satisfied.

John L.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

3 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent workmanship, satisfaction guaranteed

They were on time. They kept me in loop on everything. I was satisfied.

Carlos B.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

4 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly, courteous, and they do a good job repairing your vehicle.

They went above and beyond to make sure I had an authentic part, instead of a part from a third party.

Cindy D.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

5 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well, I think they care about the quality of work that they put out. They took extra time to make sure everything was up to par. I know they have a few people that did quality inspections, so yeah, I think they do good. I was referred by a friend.

When I felt a little like they were going to take a while, they made sure to bump my priority and get things done a bit faster. I appreciated that a lot

Joann D.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

6 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have already sent friends there, as they are on time and the quote is what it is. They also deal with our insurance company.

We never, ever have to take our car back. They were helpful, and they took me to the rental car place. They picked me up when I had to bring it back.

Ernesto R.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

7 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are prompt, and they give you good information.

They are close, and there is nothing I have to worry about. Everything matched up, and there were no issues.

Emily N.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

8 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do very good work, and they are very friendly. I have been using them for over 10 years, and they stand behind their work.

I guess that they are very approachable, and if I have any questions, I can call and ask, either Luis or Manuel will get right on the phone. They are very family oriented.

Patti D.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

9 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good shop. I would recommend them.

They were very quick.

Will B.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

10 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best shop around. I have sent various vehicles over to them throughout the years. I have been 100% satisfied every time.

Well, they care about the work that they do. It's a passion for them.

Bob B.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

11 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They took care of everything.

The were a full-service shop. I only had to use them.

Teresa M.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

12 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they do good work and go the extra mile for their customers.

They were just very concerned about me getting everything that I needed so I would have a smooth transition.

Susan M.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

13 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they do good quality work and that they care about their customers.

They just cared and followed up a lot with updates, so we knew what was going on.

Juan M.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

14 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are good.

They did good work.

Amelia C.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

15 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were very customer oriented and seemed like they really cared about the best outcome for me. The work itself was fine.

They dealt with all of the insurance stuff. I only had to make one phone call.

Renee M.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

16 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Sure, I would say to use them. They are good.

They were quick.

Roderick V.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

17 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I brought them my car, and few days later I picked it up. It looked better than when I brought it in. I don't know much about body repair, but I thought they did fine.

They were quick.

Lynne J.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

18 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were close, so I didn't have to tow the car very far. They were very easy to to work with, and the craftsmanship is really good.

The quality of their work

Craig D.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

19 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they have a really nice shop. They were very customer oriented and made sure I was set with a rental and everything.

They followed up from day to day to let me know that they were still on track.

Rosa R.

VERIFIED George McGill’s Body Shop, Inc. CUSTOMER

20 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

The car is perfect.

Read All 225 Survey Responses at Ratings View