Diamond Certified Company Report

Gabe’s Auto Care Center

Diamond Certified Company Report

Gabe’s Auto Care Center

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Matthew C.

VERIFIED Gabe’s Auto Care Center CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent service, they know what to do when something is wrong with the car, and they can figure out the problem.

It is friendly shop, and everyone knows what they are doing. Everything is a 10"."

Jim S.

VERIFIED Gabe’s Auto Care Center CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to anyone I know. They have been honest, and their prices are very good. They have fixed things for much less than other places have quoted me and even fixed something additional another shop didn't even know was wrong. They are highly recommended in my opinion.

The fact they are reasonable and do what they are supposed to do, they don't ever try to sell me anything extra. They take care of business, and the service is always friendly and nice. I think they're excellent.

Linda G.

VERIFIED Gabe’s Auto Care Center CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been very happy with the service for many years.

When I had a really rundown old car, he didn't take advantage of me and helped me keep it running without extra costs. He was very fair.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Gabriel Manzo, Owner

Gabe’s Auto Care Center repairs and maintains all types of domestic and foreign vehicles at its Sonoma facility. In addition to handling everything from routine oil changes and tuneups to comprehensive engine and transmission work, the family-owned and operated company has the in-house capabilities to detail customers’ vehicles, restore classic cars, and more.

Owner Gabriel Manzo says Gabe’s Auto Care Center’s ability to act as a “one-stop shop” for a wide range of automotive needs has been a crucial aspect of its success. “We can handle all kinds of work that other shops aren’t qualified to handle, and our customers appreciate that because they don’t have to go to multiple places. They know we have what it takes to fulfill their needs, and that’s what keeps them coming back.”

Gabe’s Auto Care Center takes a meticulous approach to quality control to ensure every car that leaves its shop is in optimal condition. “Once a job is complete, we do a detailed check and road test to make sure everything was done properly,” explains Mr. Manzo. The company also offers complimentary shuttle rides to anywhere in the local area, and the state-of-the-art Sonoma Valley Regional Library is located next door for its customers’ convenience.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Gabe’s Auto Care Center

Locations

Sonoma County

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SERVICES PERFORMED

Auto Repair & Maintenance
Oil Changes
Engines & Transmissions
Tune-Ups
Tires
Wheels & Alignments
Auto Detailing
Classic Car Restoration

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Gabe’s Auto Care Center

A look at Gabe’s Auto Care Center’s Sonoma facility

Company Profile

Gabe’s Auto Care Center repairs and maintains all types of domestic and foreign vehicles at its Sonoma facility. In addition to handling everything from routine oil changes and tuneups to comprehensive engine and transmission work, the family-owned and operated company has the in-house capabilities to detail customers’ vehicles, restore classic cars, and more.

Owner Gabriel Manzo says Gabe’s Auto Care Center’s ability to act as a “one-stop shop” for a wide range of automotive needs has been a crucial aspect of its success. “We can handle all kinds of work that other shops aren’t qualified to handle, and our customers appreciate that because they don’t have to go to multiple places. They know we have what it takes to fulfill their needs, and that’s what keeps them coming back.”

Gabe’s Auto Care Center takes a meticulous approach to quality control to ensure every car that leaves its shop is in optimal condition. “Once a job is complete, we do a detailed check and road test to make sure everything was done properly,” explains Mr. Manzo. The company also offers complimentary shuttle rides to anywhere in the local area, and the state-of-the-art Sonoma Valley Regional Library is located next door for its customers’ convenience.

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Company Philosophy

“We understand that our customers rely on their vehicles, so we focus on getting them back on the road as quickly as possible. We want every customer to have a positive experience that makes them want to return and refer us to others, and the best way to accomplish that is to fix their problems correctly the first time.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For Gabe’s Auto Care Center, the most effective way to keep customers happy is to offer them fast turnaround times that allow them to get back on the road as quickly as possible. “We know our customers need their vehicles, so we focus on fixing them quickly and efficiently,” affirms owner Gabriel Manzo. “We solve problems correctly the first time so our customers can get on with their lives, and they really appreciate that.”

Gabe’s Auto Care Center has been repairing and maintaining all types of vehicles at its Sonoma facility since 2011. The family-owned and operated company handles everything from routine oil changes and tune-ups to comprehensive engine and transmission work, and it also has the training and equipment to detail customers’ vehicles, restore classic cars, and more.

Unlike less experienced auto repair shops that take an “assembly line” approach to every job and sacrifice attention to detail as a result, Gabe’s Auto Care Center focuses on each car’s specific needs and prioritizes quality control throughout every step of the repair process. “We write estimates so we have a complete understanding of what needs to be done on each vehicle, and then we look over everything to make sure the work was performed correctly,” explains Mr. Manzo. “Also, before we call a customer to pick up their vehicle, we road-test it to make sure it’s ready. We want every car that leaves our shop to be in optimal condition.”

Ultimately, Mr. Manzo sees Gabe’s Auto Care Center’s ability to handle a wide array of vehicle issues under one roof as its most important attribute. “We offer almost everything that’s necessary for keeping cars running and looking good, which means our customers don’t need to go to multiple shops,” he says. “They come back and refer us to others because they know we have what it takes to fulfill their needs.”

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Industry Info

If you regularly drive in Sonoma County, take preventative steps to keep your vehicle running smoothly on rough roads.

Sonoma County roads are notoriously hard on vehicles—pot holes, gravel and dirt roads, construction, and lots of country miles can take their toll. But even if you live or work in Sonoma County, you don’t have to lower your expectations for how long your vehicle will last or how well it can run. Gabriel Manzo, owner of Gabe’s Auto Care Center in Sonoma, shares some tips for keeping your vehicle running smoothly:

Follow the manufacturer-recommended maintenance schedule. “Most people think they can just do an oil change and be good, but there are lots of things that are required when you hit a certain mileage,” says Mr. Manzo. That means fluid changes, air filter and belt replacement, and more. These mileage-based maintenance items are crucial for keeping your vehicle running well and potentially extending its life.

The way you drive can impact the health of your vehicle. Rough driving, like shifting into drive or reverse while your car is still in motion, can damage a vehicle’s transmission over time. Riding your brakes, sudden stops and starts, and other jerky movements can damage brakes and rotors and wear out brake pads. Ignoring rattling noises or driving with lit warning lights can reduce the chances of fixing a minor problem that could turn into a major repair.

Where you drive can increase your need for additional preventative maintenance and repairs. “There are a lot of bad roads in Sonoma County,” says Mr. Manzo. “Bad roads mean more wear on vehicles, including shocks and tires, and hitting potholes and frequently driving on rough roads can damage suspensions and throw vehicles out of alignment. You can combat that by getting regular suspension checkups and routine alignments. Also, you should have a mechanic regularly inspect your vehicle’s ball joints, shocks, tires and brakes.”

Find a shop that inspects your vehicle every time you bring it in for an oil change or minor service. “They should inspect your tires and look at the wear patterns to check for potential problems,” suggests Mr. Manzo. “A good shop will do a thorough inspection and look at everything from belts and battery fluid to wear and tear.”

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Frequently Asked Questions
Q: How much will it cost to fix my car?
A: “It depends on several factors, but we can give you an estimate based on the parts and labor that are required to complete the job.”
 
Q: What should I do if a warning light comes on inside my car?
A: “There are many types of warning lights, so we can give you advice once we know which light is on. You can also come to our shop so we can do a computer scan and pull a trouble code to see what’s going on. Continuing to drive when some warning lights are on can be dangerous and harmful for your vehicle, so you should come in as soon as possible so we can tell you if your car is safe to drive.”
 
Q: What’s the best thing I can do to keep my car running in the best condition?
A: “Follow the manufacturer-recommended maintenance schedule. Most people think they can just change the oil and be good, but there are many things that are required once you reach a certain mileage. The area where you live and the way you drive also play into that. In Sonoma County, we have a lot of bad roads, so you should get regular suspension checkups; routine alignments; and ball joint, shock, tire, and brake inspections.”
Q: Can you tell me which vehicles are the most dependable?
A: “It depends what you’re using the vehicle for, the gas mileage you want and your specific needs. You should do some research and find vehicles that match what you’re looking for in terms of ratings, maintenance costs, and safety.”
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SELECTED PHOTOS FROM Gabe’s Auto Care Center

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Gabriel Manzo

Expert CONTRIBUTOR PROFILE
  • Gabriel Manzo is a lifetime veteran of the auto repair industry and owner of Gabe’s Auto Care Center, a Diamond Certified company. He can be reached at (707) 500-2661 or by email.

Gabriel Manzo: Under the Hood

By James Florence, Senior Writer

SONOMA — People find their professional callings in all sorts of places, whether out in the world or close to home. For Gabriel Manzo, it was under the hood of his parents’ car. “I started working on cars at home with my father when I was 15 years old,” he affirms. “He wasn’t a professional or anything, he just liked to maintain our family’s cars himself. Once I got started, I was hooked and I’ve been working on cars ever since.”
Gabriel began his professional career at Cavanaugh’s Auto Care in Sonoma, where he worked his way up to manager and eventually took over the business. Today, as owner of Gabe’s Auto Care Center, he says while the name has changed, the quality of work and service has stayed the same. “The transition from manager to owner was pretty seamless because all the customers already knew me. Since then, we’ve been doing business pretty much the same way as before—the only real difference is now my name is on the building.”
A lifetime resident of Sonoma (where he lives with his wife, Lisa, and their four children), Gabriel expresses his appreciation for his hometown ties. “I was born and raised in Sonoma, so this is what I know. The people are great and all of my family is here, so it’s definitely home.”
Outside of work, Gabriel spends his time on a variety of active pursuits, car-related and otherwise. “I belong to a classic car club,” he says. “We get together and talk shop, and occasionally we’ll put on car shows for the public. I also like fishing, range shooting and spending time with my family. All of my kids play sports, so we spend a lot of time with that during the school year, and in the summer we like to go camping.”
In regard to a professional philosophy, Gabe says it’s all about the customers. “Doing good work is obviously essential, but taking care of customers is number one. The way I look at it, if you want your customers to come back in the future, you have to do whatever you can to make them happy.”
When asked the first thing he’d do if he were to retire tomorrow, Gabe says he’d relocate to an exotic locale. “I’d probably move to Mexico—one of the nice areas like Cancun—and spend the rest of my life fishing and relaxing.”
Ask Me Anything!
Q: What’s your favorite sports team?
A: The Oakland Raiders.

Q: What was your first car?
A: A ’67 Chevrolet Impala.

Q: What’s your dream car?
A: A ’58 Chevrolet Impala convertible.

Q: What’s your favorite thing to eat for breakfast?
A: An omelet.

Q: What’s your favorite local restaurant?
A: Mary’s Pizza Shack in Sonoma.

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Expert articles
  • Timing Belt Replacement

    SONOMA — The timing belt is one of an engine’s most critical components, responsible for synchronizing many of its moving parts. Unlike an engine’s metallic components, however, a timing belt is made of rubber, which makes it prone to deterioration over time. If not preventatively replaced, the belt will eventually break, resulting in serious engine damage. That’s why it’s important to have your timing belt changed at the manufacturer-recommended interval (usually the 90,000-mile mark).

    In addition to the belt itself, there are several components that make up an engine’s “timing system,” including an idler pulley that spins, a water pump that rides with the timing belt and cam seals behind the gears. All of these components should be changed out along with your timing belt at the time of replacement.

    The timing belt is sometimes confused with the serpentine belt, which drives a completely different set of engine components. One easy way to tell the two apart is the fact that the serpentine belt is on the outside of the engine, whereas the timing belt is situated inside of it. Being able to distinguish between these two belts can help you avoid a potentially expensive mistake.

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Expert video tip
  • Video: Timing Belt Replacement

    Complete Video Transcription:

    SONOMA — Host, Sarah Rutan: When it comes to engine maintenance, few measures are more critical than timing belt replacement. Today we’re in Sonoma with Diamond Certified Expert Contributor Gabriel Manzo of Gabe’s Auto Care Center to learn more.

    Diamond Certified Expert Contributor, Gabriel Manzo: Here’s an expert tip on timing belts. Timing belts should be replaced about 80 to 90,000 miles. It’s a rubber belt, and with time, it stretches, cracks, and breaks and can cause serious engine damage. So, timing belt is operated by a tension that keeps it tight. You got an idler pulley that spins, a water pump that rides with the timing belt, and you got cam seals behind these gears that should be all replaced when replacing this kit.

    The timing belt is often confused by a serpentine belt that’s outside your motor, but you should replace the timing belt every 80 to 90,000 miles to prevent serious engine damage.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Gabe’s Auto Care Center WEBSITE AND EXTERNAL FEED
  • Gabe’s Auto Care Center SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Gabe’s Auto Care Center
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Gabe’s Auto Care Center : Average 8.9 out of 10 based on 100 unique customer surveys of customer satisfaction.

Matthew C.

VERIFIED Gabe’s Auto Care Center CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent service, they know what to do when something is wrong with the car, and they can figure out the problem.

It is friendly shop, and everyone knows what they are doing. Everything is a 10"."

Linda G.

VERIFIED Gabe’s Auto Care Center CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been very happy with the service for many years.

When I had a really rundown old car, he didn't take advantage of me and helped me keep it running without extra costs. He was very fair.

Jim S.

VERIFIED Gabe’s Auto Care Center CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to anyone I know. They have been honest, and their prices are very good. They have fixed things for much less than other places have quoted me and even fixed something additional another shop didn't even know was wrong. They are highly recommended in my opinion.

The fact they are reasonable and do what they are supposed to do, they don't ever try to sell me anything extra. They take care of business, and the service is always friendly and nice. I think they're excellent.

Stanley B.

VERIFIED Gabe’s Auto Care Center CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have actually recommended him to several people. I know one young lady that was commenting that she has problems with her car, and I suggested she go to Gabe's. I know that she was strapped financially. I saw her recently, and she said she was so glad I sent her there. She said he was so helpful. Her car is running, and she can take her daughter to school now without having to rely on other people.

When we call and make an appointment, they are ready for our vehicles. If there is a problem, and there has been, they are very prompt to call us. When they do call us, they know how much it will be and how long it will be until we have the vehicle back in service. We have been very happy with them.

Audrey P.

VERIFIED Gabe’s Auto Care Center CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The gentleman I worked with, I think his name was Mike, was very friendly and personable. He explained what was going on with the car and was very nice. They are nice people, and I would recommend them.

I like that they still value people who are local, and they have local coupons they give out. I appreciate that. When I asked to see if my tires were good to keep driving, they said I had about 30% left on them. I ended up changing my tires sooner anyway. I trusted his opinion.

Zakk M.

VERIFIED Gabe’s Auto Care Center CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were straight to the point, really break down different options, and they explain everything in layman's terms. They give you the right options without steering you wrong.

They are personable, they get back to me quickly, they give me updates in-between, and I love that they are local. They have quick turnaround. I have had instances where I was in a pinch. I have been to a lot of auto places, and that is the only spot I go to.

Joanne S.

VERIFIED Gabe’s Auto Care Center CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

To go and try them

They get the work done, they are nice to me, and they go out of their way to drive me home.

Claudia V.

VERIFIED Gabe’s Auto Care Center CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. They are very nice.

I like the way they greet you. They are very friendly. They do a good job.

Omar S.

VERIFIED Gabe’s Auto Care Center CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They can completely trust them.

They are honest, and they tell me what I need to know.

Lee E.

VERIFIED Gabe’s Auto Care Center CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are straight, honest, and they do the job.

I like Gabe. He's a straight up guy.

Kim L.

VERIFIED Gabe’s Auto Care Center CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They have friendly customer service.

The customer service

Lee V.

VERIFIED Gabe’s Auto Care Center CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job and are fairly priced.

It's close by, and they always provide great service. They also give me a ride home when I need it.

Ilene B.

VERIFIED Gabe’s Auto Care Center CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very thorough, honest, and always very helpful and reassuring when I think I should purchase a new car.

He is in the neighborhood, and I feel like I can always count on him when I have a problem.

Kim C.

VERIFIED Gabe’s Auto Care Center CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend that he will have your car serviced within the time promised. He also doesn't hang on to your car like other mechanics that take a while to give it back.

They are really nice.

Dan P.

VERIFIED Gabe’s Auto Care Center CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a local business that does good work. I highly recommend them. I am 100% satisfied with them.

They are a hometown business.

Ricardo R.

VERIFIED Gabe’s Auto Care Center CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is reliable and quick. They have fast service.

Their service was fast, and what they did for me was great.

Thomas S.

VERIFIED Gabe’s Auto Care Center CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work, and they are honest.

They are easy to work with.

Jose V.

VERIFIED Gabe’s Auto Care Center CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them because the customer service is pretty good.

The time they take to fix the problem on the car

Leanne B.

VERIFIED Gabe’s Auto Care Center CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer somebody there.

I went in, got everything done, and I was in-and-out without any muss or fuss. It was easy. I had no problems at all. I have never had any problems with anything I've gotten done there.

Alicia C.

VERIFIED Gabe’s Auto Care Center CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They were able to have it ready when they said they would.

Their customer service

Read All 100 Survey Responses at Ratings View