Diamond Certified Company Report

Fulton Body Shop

Diamond Certified Company Report

Fulton Body Shop

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i

Nina R.

VERIFIED Fulton Body Shop CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had fast, quality service, and I would go back.

They have a great eye for detail. My car came back better than when it went in. It was like a new car when I got it back. They had everything I was looking for.

Kendall E.

VERIFIED Fulton Body Shop CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them. I'd use them over and over.

I like their attention to detail.

Catherine M.

VERIFIED Fulton Body Shop CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work. They're very honest, very polite, and very accommodating.

They follow through with what they say they're going to do. It is a nice, family-run business. I would never go anywhere else.

Read All 175 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Fulton Body Shop provides a complete range of body repair services for all types of foreign and domestic vehicles at its Saint Helena facility. In addition to installing OEM replacement parts, straightening frames and refinishing paint to auto manufacturer quality, the company takes on minor work such as glass replacement, paintless dent removal, interior and exterior detailing, and plastic repair.

Owner Greg Minnick says the high quality of Fulton Body Shop’s work has allowed it to maintain a loyal customer base over the past three decades. “We focus on doing a great job at a good price and leaving each customer absolutely satisfied.”

Fulton Body Shop strives to educate its customers not only throughout the repair process, but the insurance process as well. “All our customers need to do is make the initial phone calls to their insurance companies and drop off their cars with us—we can do the rest!” says Mr. Minnick. “We work with all insurance companies, and our customers can get free computerized estimates without making appointments.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Fulton Body Shop

Locations

Napa County

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SERVICES PERFORMED

Collision Repair    
Refinishing
Paintless Dent Repair    
Frame Repair
Glass Replacement    
Detailing
Free Computerized Estimates

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Fulton Body Shop

Fulton Body Shop’s experienced crew: (L to R) Tyler Moore, Scott Minnick, Danny Minnick and Greg Minnick

Company Profile

Fulton Body Shop provides a complete range of body repair services for all types of foreign and domestic vehicles at its Saint Helena facility. In addition to installing OEM replacement parts, straightening frames and refinishing paint to auto manufacturer quality, the company takes on minor work such as glass replacement, paintless dent removal, interior and exterior detailing, and plastic repair.

Owner Greg Minnick says the high quality of Fulton Body Shop’s work has allowed it to maintain a loyal customer base over the past three decades. “We focus on doing a great job at a good price and leaving each customer absolutely satisfied.”

Fulton Body Shop strives to educate its customers not only throughout the repair process, but the insurance process as well. “All our customers need to do is make the initial phone calls to their insurance companies and drop off their cars with us—we can do the rest!” says Mr. Minnick. “We work with all insurance companies, and our customers can get free computerized estimates without making appointments.”

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Company Philosophy

"Honesty and integrity are very important to us– we do exactly what we say we're going to do and provide the best possible service for every person who visits our shop. Our customers know we're going to do our absolute best when repairing their cars, and that gives them confidence to come back and recommend us to others."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For Fulton Body Shop, the key to achieving and maintaining high levels of customer satisfaction is establishing a relationship of trust with every person who enters its St. Helena facility. “We’re part of a small community, so it’s very important for us to maintain our reputation as an auto body shop people can trust,” says owner Greg Minnick. “Ultimately, we want every customer to feel comfortable knowing their car is in good hands.”

Fulton Body Shop has been performing body repairs on all types of foreign and domestic vehicles since 1978. In addition to straightening frames, installing OEM replacement parts and refinishing paint to auto manufacturer quality, the company takes on minor work such as paintless dent removal, interior and exterior detailing, glass replacement, plastic repair, and more.

Unlike less experienced auto body shops that take an “assembly line” approach to their work, Fulton Body Shop prides itself on providing personalized, detail-oriented service for every customer. “We do whatever it takes to make our customers happy, from delivering their cars and giving them rides home to fixing small dings and scratches for free,” says Mr. Minnick. “This type of personal approach allows us to take care of each customer’s individual needs, which they really appreciate.”

Another distinguishing attribute of Fulton Body Shop is the way it handles original equipment manufacturer (OEM) parts. “Most auto body shops will only use OEM parts if a customer’s insurance plan covers them, but we use them whenever possible and even negotiate with insurance companies to get them approved,” explains Mr. Minnick. “Sometimes this can extend the repair process, but we feel it’s worth it to provide our customers with the quality repair jobs they deserve.”

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Industry Info

Take simple steps to properly care for your vehicle’s exterior. A car’s exterior paint job consists of two components: the base coat, which is the actual paint itself, and the clear coat, which is applied over the surface of the base coat to protect it. When your car’s paint gets scratched, you might be able to fix it yourself by polishing and applying sealant or wax to the clear coat. Generally, if you can’t feel the scratch with your fingernail, you can avoid repainting that area.

When it comes to the comparative benefits of sealants versus wax, one of the biggest things to consider is longevity. Wax tends to wear off more easily, so it usually needs to be applied more than once a year. However, if your car has a dark-colored paint job, you might want to consider a sealant application—it’s more expensive, but you only have to do it once a year, so it’s more cost-effective than waxing.

If you want to polish scratches on your car’s bumper, remember that since it’s made of plastic, your polishing efforts can be more complicated than usual. Plastic doesn’t react to polishing the same way that metal does, so if you want to fix a scratch on a bumper, you’ll have to repaint the whole thing.

If you’d prefer to have all this exterior work performed by a professional body repair shop, ask your friends and family for recommendations. “A company that has maintained a loyal clientele base and developed a reputation for doing good work is likely to be a reputable one,” says Greg Minnick, owner of Fulton Body Shop in St. Helena. “Also, finding a good body shop for detailing work is a good way to stay prepared in case your car gets damaged in the future. If you already know the shop you want to use, your car will spend less time off the road and you won’t have to pay for multiple tows.”

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Frequently Asked Questions

Q: How long will it take to fix my car?

A: We can give you a time estimate when the repair process begins, but it won’t be exact. Sometimes it takes longer because we’re negotiating a better price for parts, the approval from the insurance company is delayed or we find additional problems.

Q: Will you work with my insurance company?

A: Yes, we work with all insurance companies.

Q: Can you match the exact color of my car’s original paint?

A: Yes. We use a computerized color matching system, so you won’t even be able to tell which parts were repainted and which weren’t.

Q: Do you use OEM parts?

A: We use OEM parts whenever a customer’s insurance policy allows for it. If we have to use aftermarket parts, we thoroughly inspect them for defects before using them, and if we find any, we’ll negotiate with the customer’s insurance company to get OEM parts approved.

Q: Can you detail my car?

A: Yes, detailing is part of our repair process. We also offer detailing as a stand-alone service.

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Fulton Body Shop WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.fultonbodyshop.com
Diamond Certified RATINGS ON Fulton Body Shop
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i
Fulton Body Shop : Average 9.7 out of 10 based on 175 unique customer surveys of customer satisfaction.

Nina R.

VERIFIED Fulton Body Shop CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had fast, quality service, and I would go back.

They have a great eye for detail. My car came back better than when it went in. It was like a new car when I got it back. They had everything I was looking for.

Kendall E.

VERIFIED Fulton Body Shop CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them. I'd use them over and over.

I like their attention to detail.

Catherine M.

VERIFIED Fulton Body Shop CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work. They're very honest, very polite, and very accommodating.

They follow through with what they say they're going to do. It is a nice, family-run business. I would never go anywhere else.

Joyce M.

VERIFIED Fulton Body Shop CUSTOMER

4 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a great service for small communities. They have offered good service for years for all local people.

They did it very quickly. They are very reasonable and very honest.

Laurance P.

VERIFIED Fulton Body Shop CUSTOMER

5 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always very good. They have very courteous service. They are timely, and they do a great job.

I like the personal service that I get there. They are really good.

Garrett G.

VERIFIED Fulton Body Shop CUSTOMER

6 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work in a reasonable time frame.

They have great customer service.

Dione C.

VERIFIED Fulton Body Shop CUSTOMER

7 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love them. They are very honest and respectful. They have integrity and a very high skill level.

They're really good and honest guys. They don't screw you over in any way. They are trustworthy. The whole family works there, and they are all good people.

Bert C.

VERIFIED Fulton Body Shop CUSTOMER

8 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say you get what you pay for, top price for top service. They take insurance.

They have a very convenient location for me. They were great.

Daniela S.

VERIFIED Fulton Body Shop CUSTOMER

9 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're family owned, super friendly, and helpful. They were just great.

They definitely have personalized service and that was great. They arranged to have my rental car for me. It was very convenient.

Michael R.

VERIFIED Fulton Body Shop CUSTOMER

10 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They called me right back and kept in touch with me about the car while it was with them. Everything was exactly how they said it would be. They were wonderful when we needed them.

Jessica P.

VERIFIED Fulton Body Shop CUSTOMER

11 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I like their customer service.

Michael D.

VERIFIED Fulton Body Shop CUSTOMER

12 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a reputable and good business.

They did a good job, and they were good to work with.

Lindsey T.

VERIFIED Fulton Body Shop CUSTOMER

13 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, and they're very nice.

They were actually very quick.

Annemarie G.

VERIFIED Fulton Body Shop CUSTOMER

14 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, because they're amazing.

They were very friendly. I felt like they did a great service. They were very communicative. Everything was really good.

Kianna A.

VERIFIED Fulton Body Shop CUSTOMER

15 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service. They are good people, very helpful, friendly, and a family-owned business. They are local and established. I've used them multiple times.

I like that it's a small-town, family-owned, and helpful business.

Judy H.

VERIFIED Fulton Body Shop CUSTOMER

16 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They step up and go out of their way to provide exceptional service.

I've known them since they've opened. They remember everything about my history, including the cars they've worked on. They've also worked on my kids' cars. They have a good rapport with their customers. The family is great, and I really like that it's an intergenerational, family-owned business.

Helen W.

VERIFIED Fulton Body Shop CUSTOMER

17 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended many people to them. I'd tell them that it's a great shop.

They just do good work. They are polite people and a good company. They do very well.

Josephine B.

VERIFIED Fulton Body Shop CUSTOMER

18 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough, and they do very good work. They gave me the best information when I needed it, and they helped me get a rental car while they were working on the car. That's a few of the things they've helped me with.

I'm glad that they're so close. That's really helpful, and the quality of their work is excellent. They were very thorough. I'm very happy with their service, work, and the quality of their work.

Amalia K.

VERIFIED Fulton Body Shop CUSTOMER

19 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very easy to work with and willing to accommodate different schedules.

The location is really easy for me. They have good hours.

Ryan F.

VERIFIED Fulton Body Shop CUSTOMER

20 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd highly recommend them. I've used them several times.

I like the quality of their work, their customer service, and their time frame in finishing the work. They're awesome.

Read All 175 Survey Responses at Ratings View