Diamond Certified Company Report

Expert Clean & Green LLC®

Diamond Certified Company Report

Expert Clean & Green LLC®

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 68 VERIFIED CUSTOMERS i

Julie F.

VERIFIED Expert Clean & Green LLC® CUSTOMER

1 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ofer is fantastic. I have referred him to numerous friends of mine because he's the best.

He is particularly knowledgeable and does a very good job. He's also a straight shooter in that he will tell you if he can do the job or if he feels the stain just wont come out. It is also very easy to communicate with him.

Meredith B.

VERIFIED Expert Clean & Green LLC® CUSTOMER

2 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ofer is great, and anytime someone has asked me about who I use or who to go to for carpet cleaning, I recommend him.

He is professional. I'm comfortable with him coming into my house and I have been very satisfied with the cleaning that he does.

Andrea N.

VERIFIED Expert Clean & Green LLC® CUSTOMER

3 of 68

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ofer was very accommodating and he explained the process for washing the rugs.

He was forthcoming and the price was good. It was a good experience, so I wrote a good Yelp review.

Read All 68 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Expert Clean & Green LLC® cleans carpet, upholstery, rugs, and tile for residential clients in San Mateo County and San Francisco. The company takes an eco-friendly approach to each job by offering fragrance-free cleaning and using effective, Green Certified products, and it utilizes state-of-the-art equipment and years of experience to complete jobs quickly and efficiently.

Owner Ofer Kolton says making a difference in his clients’ homes has been a key factor in Expert Clean & Green LLC®’s success. “I’ve been cleaning for 32 years and I’ve invested hundreds of hours into advanced training. I know what it takes to ensure the best possible results. My customers really appreciate it when I leave their homes looking great.”

Expert Clean & Green LLC® takes the time to communicate with clients so they know exactly what to expect. “I show up on time and talk to the client before cleaning so I can meet their expectations,” says Mr. Kolton. “I’m an owner-operator—I do all the work and have a personal investment in each project. I want to make sure my clients are absolutely delighted with my work. Because I’m focused on the job, I may not be able to answer a customer’s call or email while I’m cleaning, but I’ll get back to them ASAP.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Expert Clean & Green LLC®

COMPANY CONTACT
Service AREA

San Mateo County
San Francisco

SERVICES PERFORMED

Carpet & Upholstery Cleaning
Area Rug Cleaning
Tile & Grout Cleaning
Deodorizing
Fragrance-Free Cleaning
Mattress Cleaning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Expert Clean & Green LLC®

Owner Ofer Kolton poses in front of his Expert Clean & Green LLC® service van.

Company Profile

Expert Clean & Green LLC® cleans carpet, upholstery, rugs, and tile for residential clients in San Mateo County and San Francisco. The company takes an eco-friendly approach to each job by offering fragrance-free cleaning and using effective, Green Certified products, and it utilizes state-of-the-art equipment and years of experience to complete jobs quickly and efficiently.

Owner Ofer Kolton says making a difference in his clients’ homes has been a key factor in Expert Clean & Green LLC®’s success. “I’ve been cleaning for 32 years and I’ve invested hundreds of hours into advanced training. I know what it takes to ensure the best possible results. My customers really appreciate it when I leave their homes looking great.”

Expert Clean & Green LLC® takes the time to communicate with clients so they know exactly what to expect. “I show up on time and talk to the client before cleaning so I can meet their expectations,” says Mr. Kolton. “I’m an owner-operator—I do all the work and have a personal investment in each project. I want to make sure my clients are absolutely delighted with my work. Because I’m focused on the job, I may not be able to answer a customer’s call or email while I’m cleaning, but I’ll get back to them ASAP.”

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Company Philosophy

“My customers are very important to me, so I treat them how I’d like to be treated and work with their best interests in mind. Ultimately, I want them to feel confident that I’ll do anything I can to ensure the cleanliness of their homes, using eco-friendly products."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for carpet and upholstery cleaning companies that have earned the prestigious Diamond Certified award. For Expert Clean & Green LLC®, the keys to keeping clients happy are simple: provide them with high-quality service and make sure they’re completely satisfied with the results of its work. “My goal has always been to provide people with Green, nontoxic cleaning that they can trust,” says owner Ofer Kolton. “It’s very satisfying to see how much of a difference I can make in their homes.”

Expert Clean & Green LLC® has been cleaning carpet, upholstery, area rugs, tile and grout, and other surfaces for residential and commercial clients in San Mateo County and San Francisco since 2010. The company offers fragrance-free cleaning and uses environmentally-friendly products made by industry leaders like One Earth and Procyon, and its state-of-the-art equipment allows it to complete jobs as quickly and efficiently as possible.

Unlike carpet and upholstery cleaning companies that take a “one size fits all” approach to each job in an effort to maximize their workload volume, Expert Clean & Green LLC® provides personalized service that address every customer’s specific needs. “I don’t schedule myself so tightly that I have to rush from job to job, which means I can take the time to do everything correctly, explain my process and make sure the customer is happy,” explains Mr. Kolton. “Every job is personal to me and I want my clients to trust me, so I do everything I can to make them feel comfortable.”

Ultimately, Mr. Kolton sees his technical expertise and decades of experience as Expert Clean & Green LLC®’s most important attributes. “I’ve been cleaning for more than 30 years and I’ve invested hundreds of hours into advanced training, so I know what it takes to ensure great results,” he says. “My customers can expect me to promptly return their calls and emails, show up on time, and do a great job.”

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Industry Info

When it comes to caring for your carpet, don’t underestimate the importance of vacuuming.

Regular vacuuming is crucial for maintaining any type of carpet, especially in high-traffic areas that attract a lot of soil. When dry soil particles are driven down into the carpet pile, they can scratch the fibers and lead to premature wear. To avoid this, you should vacuum high-traffic areas of your house every day and other areas once a week. Here are some general vacuuming tips you can follow to ensure your carpet lasts as long as possible:

Consider investing in a high-quality vacuum cleaner. Inexpensive vacuums will remove surface dirt, but they won’t get rid of hidden dirt particles that embed themselves in the carpet pile. Look for a vacuum that has a rotation brush or combination beater/brush bar—it’ll agitate the carpet pile and loosen soil so it can be easily vacuumed. If you have a thick loop pile carpet (Berber), use caution when brushing or rubbing the surface, as it’s more sensitive than regular carpet and might become fuzzy. Instead, try using a vacuum with an adjustable brush that’s lifted away from the carpet to prevent agitation.

Don’t forget about the vacuum bag. A recyclable paper vacuum bag is fine for trapping small dirt particles, but you can also use a high-efficiency vacuum bag (also known as a microfiltration bag) to go one step further and trap microscopic particles like mold/mildew spores and dust mites, which are common sources of allergies. Regardless of the type of vacuum bag you choose, remember to check yours often and replace it when it’s about two-thirds full.

Keep track of working parts. Make sure your vacuum’s belt is in good condition before each use, and confirm that the brush or beater bar rotates when it comes in contact with your carpet. If you need to adjust your vacuum to the right height setting for your particular carpet, raise the brush or beater bar to its highest setting and then lower it until it touches the pile enough to slightly vibrate the carpet underneath. If the vacuum gets close enough to significantly slow the motor, raise it back up.

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Frequently Asked Questions

Q: How long will it take for my carpet or upholstery to dry after the cleaning?

A: Dry time varies depending on a variety of factors, including the thickness of the carpet/fabric and the weather. It usually takes between three and 24 hours for most surfaces to dry.

Q: Will my carpet smell like perfume after you clean it?

A: No. I use products that don’t leave scented residue, and I also offer fragrance-free cleaning at no extra charge.

Q: Do you use Green cleaning products?

A: Yes. All of my products carry either the Green Seal certificate or the Safe Choice certificate. Green Seal has very strict guidelines of what products can be used and how safe they are for people. Safe Choice is through the EPA, and they check the ingredients in cleaning products and only allow the safest in their class.

Q: Do your cleaning products contribute to resoiling?

A: Residue attracts resoiling, and I only use products that leave miniscule to nonexistent residue. If you take care of your carpet and vacuum it, it’ll stay clean for a long time.

Q: Can my pets stay in the house while you’re cleaning?

A: Yes, my cleaning products are safe for animals and people. However, for their peace of mind and comfort, please arrange for your pets to be in a quiet space away from the place where I’m working.

Q: Will there be any additional or hidden charges?

A: If it’s a normal cleaning, I’ll discuss everything with you in advance so there won’t be any surprises, but there are certain circumstances where I charge extra. For example, if there are pet or dye stains, I’ll need to provide dyeing services. That said, I’m always honest with my clients about what services they need, what’s included in their jobs and what extra fees will apply based on additional services.

Q: Can you guarantee the removal of all stains?

A: I wish I could, but unfortunately, some stains are permanent. Bleach and acne medication will strip carpet dye, and some cough medicines, markers, and inks will leave permanent color. I have the experience to know which stains will leave permanent marks or irreversible damage. Knowing when it’s safe to remove a stain can mean the difference between beautiful-looking carpet and permanently damaged carpet.

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SELECTED PHOTOS FROM Expert Clean & Green LLC®

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Diamond Certified RATINGS ON Expert Clean & Green LLC®
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 68 VERIFIED CUSTOMERS i

Julie F.

VERIFIED Expert Clean & Green LLC® CUSTOMER

1 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

Ofer is fantastic. I have referred him to numerous friends of mine because he's the best.

He is particularly knowledgeable and does a very good job. He's also a straight shooter in that he will tell you if he can do the job or if he feels the stain just wont come out. It is also very easy to communicate with him.

Meredith B.

VERIFIED Expert Clean & Green LLC® CUSTOMER

2 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

Ofer is great, and anytime someone has asked me about who I use or who to go to for carpet cleaning, I recommend him.

He is professional. I'm comfortable with him coming into my house and I have been very satisfied with the cleaning that he does.

Bill W.

VERIFIED Expert Clean & Green LLC® CUSTOMER

3 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

They provided much expertise and I was treated very politely.

They are very personable. Ofer, who is the owner, obviously cares about his customers and providing good service.

Dave A.

VERIFIED Expert Clean & Green LLC® CUSTOMER

4 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

I have used them many times and I would tell others to use them without any hesitations.

They are reliable, thorough, and I like the products that they use.

Carrie L.

VERIFIED Expert Clean & Green LLC® CUSTOMER

5 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

They do a good and decent job.

I needed my carpets cleaned and they did the job well.

Christine E.

VERIFIED Expert Clean & Green LLC® CUSTOMER

6 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend him and have referred others to him.

He is very thorough.

Rebekah S.

VERIFIED Expert Clean & Green LLC® CUSTOMER

7 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

Ofer is great.

He is really easy to work with, he comes out on time, he's fast, and he does a great job.

Margaret V.

VERIFIED Expert Clean & Green LLC® CUSTOMER

8 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

I recommend this company highly.

They are honest, reliable, and it is good to do business with them.

Ethan S.

VERIFIED Expert Clean & Green LLC® CUSTOMER

9 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

They are great.

Just that they are good

Joy A.

VERIFIED Expert Clean & Green LLC® CUSTOMER

10 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

I have been using them for years.

They are thorough, safe and very responsive.

Mr. R.

VERIFIED Expert Clean & Green LLC® CUSTOMER

11 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

We have probably used them 10 times or more over the years. They are very helpful and we've recommended them to many friends who have all been very happy with them as well.

They are professional and get things clean.

Amber C.

VERIFIED Expert Clean & Green LLC® CUSTOMER

12 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

Ofer is amazing.

He is warm, good at what he does, and is very, very thorough. He's just lovely.

Sebastian T.

VERIFIED Expert Clean & Green LLC® CUSTOMER

13 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

He answered all of my questions and was very professional.

He was prompt in returning my calls and in setting up the appointment. He also arrived at the time he said that he would be there and did a great job.

Paul D.

VERIFIED Expert Clean & Green LLC® CUSTOMER

14 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

Ofer is the only rug cleaner we will use now. He even offered to go rug shopping with us so that he could recommend the best ones to go with, as far as how to clean them. It feels like a mom and pop business in that he works for himself, really does great work, and knows his stuff.

His products are organic with no harmful chemicals. He does a great job and really notices things.

Carolyn G.

VERIFIED Expert Clean & Green LLC® CUSTOMER

15 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

I moved from San Francisco to Palo Alto and contacted him to see if he serviced my new area, but unfortunately, he doesn't. I wish he did, because he is excellent, and I have had a great experience with him.

He is very personable, responsive, and cares about doing an exceptional job. It felt like I was getting a small town service in the city. The work is excellent and I say that as someone who is very picky.

Jacob M.

VERIFIED Expert Clean & Green LLC® CUSTOMER

16 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

I am satisfied with the work that I had done. It is probably worth it if you have a large job to do, or if you have something where the item you're trying to clean is very expensive and therefore worth it to spend that much on a cleaning. I would definitely recommend him, but the cost of the services is something to put into consideration.

Ofer was on time, responsive, and he's clearly well qualified.

Pat M.

VERIFIED Expert Clean & Green LLC® CUSTOMER

17 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

Ofer is wonderful and does a wonderful job. I use him every year and have recommended him to others many times.

He' is quick and affordable, at least for me, and he's got a great personality. You can ask him anything and he'll have an answer for you.

Danna S.

VERIFIED Expert Clean & Green LLC® CUSTOMER

18 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

Ofer is absolutely excellent, very careful, and uses "Green" products.

He is very professional and the only carpet cleaner I will use.

Judy A.

VERIFIED Expert Clean & Green LLC® CUSTOMER

19 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend Ofer. He explained why I had a certain kind of wave in my carpet and was great at the job.

That he's just a really sweet man, he is very personable. My husband is ill and Ofer spent time talking about different things with him.

Debra W.

VERIFIED Expert Clean & Green LLC® CUSTOMER

20 of 68

Quality 10
10
Loyalty Yes
CRITIQUE

He does an excellent and thorough job.

He does an excellent and thorough job.

Read All 68 Survey Responses at Ratings View

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