Diamond Certified Company Report

EW Landscape, Inc.

Diamond Certified Company Report

EW Landscape, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 19 VERIFIED CUSTOMERS i

Chris C.

VERIFIED EW Landscape, Inc. CUSTOMER

1 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they're doing.

They're easy to work with.

Ron P.

VERIFIED EW Landscape, Inc. CUSTOMER

2 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and they get their work done on time.

I can call them up and they show up.

Elizabeth H.

VERIFIED EW Landscape, Inc. CUSTOMER

3 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

My experience with them was very positive. They were professional with the estimate and the work they did. I enjoy dealing with them.

I really liked their level of professionalism and their responsiveness. They are very quick.

Read All 19 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Stephen Wood, Owner

EW Landscape, Inc. provides landscape maintenance and installation services for residential and commercial clients in San Mateo, Santa Clara, and San Francisco Counties. The company has the training and equipment to install everything from irrigation systems, low-voltage landscape lighting and outdoor kitchens to paving stones, fireplaces, ornamental stone paving, Koi ponds and select specimen trees. EW Landscape also has extensive experience with xeriscaping–a specialized form of landscaping focused upon the use of drought-tolerant plantings that utilize minimal water.

Owner Stephen Wood says EW Landscape’s customers appreciate the company’s old school approach to landscaping. “We bring a lot of traditional knowledge to every job. Personally, I have almost 40 years of experience, so I understand that there’s a real difference between craftsmanship and work that is simply acceptable. Our clients deserve our best, and that is exactly what we provide.”

EW Landscape guarantees its work in writing to assure its clientele that their satisfaction is the company’s number one priority: automatic irrigation systems for one year, trees for one year, shrubs for six months and ground covers for 30 days. For a complete list of services and to see photos of past work, Mr. Wood invites potential customers to visit www.ewlandscapeinc.com. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON EW Landscape, Inc.

COMPANY CONTACT
Service AREA

San Mateo County
Santa Clara County
San Francisco

SERVICES PERFORMED

Landscape Maintenance & Installation
Soil Preparation & Improvement
Xeriscaping
Irrigation Systems
Low-Voltage Outdoor Lighting
Synthetic Turf
Koi Pond Construction & Maintenance
Interlocking Paving Stones

BRANDS Supported
  • Pacific Nurseries of California

  • Weathermatic

DIAMOND CERTIFIED RESEARCHED ARTICLES ON EW Landscape, Inc.

A recent backyard landscaping project by EW Landscape

Company Profile

EW Landscape, Inc. provides landscape maintenance and installation services for residential and commercial clients in San Mateo, Santa Clara, and San Francisco Counties. The company has the training and equipment to install everything from irrigation systems, low-voltage landscape lighting and outdoor kitchens to paving stones, fireplaces, ornamental stone paving, Koi ponds and select specimen trees. EW Landscape also has extensive experience with xeriscaping–a specialized form of landscaping focused upon the use of drought-tolerant plantings that utilize minimal water.

Owner Stephen Wood says EW Landscape’s customers appreciate the company’s old school approach to landscaping. “We bring a lot of traditional knowledge to every job. Personally, I have almost 40 years of experience, so I understand that there’s a real difference between craftsmanship and work that is simply acceptable. Our clients deserve our best, and that is exactly what we provide.”

EW Landscape guarantees its work in writing to assure its clientele that their satisfaction is the company’s number one priority: automatic irrigation systems for one year, trees for one year, shrubs for six months and ground covers for 30 days. For a complete list of services and to see photos of past work, Mr. Wood invites potential customers to visit www.ewlandscapeinc.com. 

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Company Philosophy

"Our goal is to meet, if not exceed, the expectations of every customer. Although difficult, this goal may be attained through a continuous focus on communication throughout the entirety of the landscape process. When our customers are pleased, then we shall know we have done our job."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for landscape contractors that have earned the prestigious Diamond Certified award. For EW Landscape, Inc., the keys to achieving and maintaining high levels of customer satisfaction are simple: maintain a high standard of quality in every aspect of its work and make sure its services live up to its clients’ expectations. “We’re very focused on customer satisfaction, and we strive to perform all work in accordance with our personal standards of quality,” says Responsible Managing Officer Stephen Wood. “At the end of every job, we want to walk away knowing we put forth our best effort.”

EW Landscape has been providing landscape maintenance and installation services for residential and commercial clients in San Mateo, Santa Clara, and San Francisco Counties since 2010. In addition to installing everything from irrigation systems, low-voltage landscape lighting and outdoor kitchens to paving stones, Koi ponds and select specimen trees, the company has extensive experience with xeriscaping–a specialized form of landscaping that uses drought-tolerant plantings that require minimal water.

Unlike less experienced landscape contractors that undervalue the estimation process, EW Landscape places a high priority on ensuring the accuracy of its pricing on every job. “Whenever we present a proposal to a client, it’s not just a ballpark estimate–it’s a thoroughly detailed figure,” explains Mr. Wood. “We go through our proposals line by line so our clients know exactly what they’re paying for.”

Another distinguishing attribute of EW Landscape is the collective, time-earned expertise of its team. “My partner, Frank Estrada, and I have almost 60 years of combined experience, which definitely sets us apart from a lot of landscape contractors,” says Mr. Wood. “Frank’s experience is in residential landscape construction, whereas my background is in public works construction. Together, we bring a broad spectrum of industry knowledge to the table.”

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Industry Info

If you’re planning to take on a landscaping project, make sure you take a water-wise approach. In light of the current statewide drought, many California residents are taking water-conserving measures in their homes, whether by amending wasteful habits or making pertinent upgrades to plumbing fixtures. However, another area where water conservation is a major concern is exterior properties. While this can be addressed by modifying irrigation systems and/or watering schedules, if you’re taking on a new landscaping project, being water-wise starts with your initial choices.

“As we enter our fourth year of drought, home and property owners need to be fully aware of the paucity of water in California and design their projects accordingly,” says Stephen Wood, responsible managing officer at EW Landscape, Inc. in Menlo Park. “From irrigation to the careful choosing of plant materials, taking a proactive stance toward water usage has never been more important.”

While the drought has put water conservation at the forefront of public consciousness, Mr. Wood says that given California’s climatic character, drought-tolerant landscaping shouldn’t merely be a provisional consideration. “Despite its many microclimates, California is essentially an arid region and has more in common with the Mediterranean climates than the manufactured landscapes we often see. Regardless of whether we’re in a drought, home and property owners need to design their landscapes appropriately in regard to the environmental conditions.”

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Frequently Asked Questions

Q: Do you provide design services?

A: We’re not officially a landscape design firm, but we’re legally permitted to do design work if you need it. We’re also happy to work with a landscape designer that you hire.

Q: Can you provide ongoing maintenance after my landscape installation is complete?

A: Yes.

Q: Is it necessary to do a preliminary site survey?

A: Absolutely. There are several aspects that can factor in to how we estimate the job, including whether the ground is flat or sloped, as well as the presence of natural obstructions like tree roots.

Q: How much experience does your crew have?

A: Everyone in our crew has been with us for at least five years, and some have been with us for as long as 20 years, so you can be assured that knowledgeable, experienced people will be working on your project.

Q: Can you provide a list of references?

A: Certainly. We’ll give you a list of past clients so you can contact them and ask about their experiences with us.

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SELECTED PHOTOS FROM EW Landscape, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Stephen Wood

Expert CONTRIBUTOR PROFILE
  • Stephen Wood is Responsible Managing Officer of EW Landscape, Inc., a Diamond Certified company. He can be reached at (650) 720-5995 or by email.

Stephen Wood: Open Range

By James Florence, Diamond Certified Program Reporter

MENLO PARK — Following college graduation, Stephen Wood had found himself in an occupational cul de sac, working as the assistant manager of a coffee shop. Thanks to a long-time acquaintance, however, he was given an opportunity that opened the door to a lifelong career. “In high school, I dated a young lady and got to be pretty good friends with her father, who was one of the first commercial landscape contractors in the Bay Area,” he recalls. “He and I had stayed in touch over the years, and one day he made me an offer to come work for him, which was by far a better opportunity than anything else I had going.”

Stephen spent the next twelve years gaining experience as a landscaping professional, before striking out on his own in 1989. Today, as owner of EW Landscape, he says his favorite part of his job is devising ways to make his customers’ landscapes more water-wise. “From the mechanics of moving water to modern innovations in devices and techniques, I find irrigation fascinating. Plus, as we head into the fourth year of the current drought in California, it’s become a major environmental concern, so I get a lot of satisfaction from improving irrigation efficiency on my customers’ properties.”

A resident of Menlo Park (where he lives with his wife, Lois), Stephen considers the Bay Area an ideal place to be in the landscaping business. “In the Bay Area, you might say landscaping is a ‘24/7’ job, because you can plant nearly any time of the year,” he says. “For us, business is ongoing, whereas, in other parts of the country, landscapers are out of work three or four months out of the year due to winter conditions.”

Outside of work, Steve likes to spend the bulk of his time outdoors, exploring the natural beauty of Northern California. “I really enjoy the outdoors, and California is one of those places where you can access a lot of amazing areas within a relatively short distance,” he says. “I’m into hiking and camping, as well as water rafting and ocean kayaking. One thing that’s still on my bucket list is to go rafting through the Grand Canyon.” Stephen also likes to spend time with his grown son, Tyler, who works in the tech industry.

In regard to his professional career, Stephen believes it’s important to go above and beyond to ensure accuracy. “When it comes to estimates, I’ve seen what a lot of my competitors do, which consists largely of guesswork. In contrast, my estimates are usually six to seven pages long, detailing each and every line item for each category of work we’re doing. In addition to ensuring accurate pricing, I think this adds to our customers’ confidence in us.”

When asked the first thing he’d do if he could retire tomorrow, Stephen says he’d migrate to a new setting. “There are places outside of California where it doesn’t cost an arm and a leg just to make the bills, which would be nice for a change. I’d love to live somewhere like New Mexico or Montana, and do what I’ve dreamed about since I was five years old: be a cowboy.”

Ask Me Anything!

Q: Do you consider yourself a dog person or a cat person?
A: Dog person.

Q: What is your favorite season of the year and why?
A: Fall, for the colors.

Q: If you could travel to any country in the world, where would you go and why?
A: I’d like to go back to England. My family lived in London for about a year when I was young, and the English struck me as a people with a very rich, detailed history.

Q: What was your favorite toy as a child?
A: A rope.

Q: What’s your favorite holiday?
A: Thanksgiving—none of the gift giving, but all of the family.

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Expert articles
  • How to Raise a Water-Wise Lawn

    MENLO PARK  — As California heads into its fourth year of drought, many residents are employing alternative landscaping methods in an effort to minimize water usage. While most would assume this includes giving up one’s front or backyard lawn, this isn’t necessarily the case. In fact, by incorporating the right technology and techniques, one can raise and maintain a lawn without the need for excessive amounts of water.

    Raising a water-wise lawn involves a number of important elements, the foremost being an efficient irrigation method. While drip systems have been in use for a long time, only recently have they been applied to lawn irrigation in the form of subterranean drip emitter systems. Consisting of a series of rigid pipes, this drip system is installed a few inches below the ground to target grass roots, while minimizing evaporation.

    Another vital consideration is your method of lawn installation, whether growing it from seed or laying down sod. In terms of water conservation, a seeded lawn is best, as it requires a lot less water than the alternative. Additionally, seeded lawns are more durable than sodded ones, and are available in a greater variety of species and blends.

    Other factors involved in raising a water-wise lawn include proper soil preparation, fertilization and the application of soil polymers, which create tiny reservoirs within the soil. When all of the aforementioned components are used in conjunction, it results in a healthy, aesthetically-pleasing lawn that doesn’t require an exorbitant amount of water to maintain.

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Expert video tip
  • Video: A Water-Wise Way to Raise a Lawn

    Complete Video Transcription:

    MENLO PARK — Host, Sarah Rutan: If you think the only way to raise and maintain a lawn is by using lots of water, you’ll be surprised to hear this isn’t necessarily the case. Today we’re in Menlo Park with Diamond Certified Expert Contributor Stephen Wood of EW Landscape to learn a better approach.

    Diamond Certified Expert Contributor, Stephen Wood: We are in a drought. There is no question about that. What to do with your landscape in a drought circumstance, that’s a good question. There are, happily, things that you can do. Either on your own or through the auspices of a professional, you can sustain your yard in the manner to which you’ve become accustomed.

    Soil preparation, deep tilling, adding of rich humus, soil polymers, fertilizers all play a key part in developing a landscape in a drought climate. Subterranean drip emitter systems will enable you to raise as fine a lawn as you had ever hoped to have. Seeded lawn, seed being, in my opinion, much tougher than sod, it has a far greater range of characteristics and types, it has more durability than sod, and it requires far away less water. Seeded lawn is really the way to go for any new law installation, even during a drought.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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EW Landscape, Inc. WEBSITE AND EXTERNAL FEED
  • EW Landscape, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.ewlandscapeinc.com
Diamond Certified RATINGS ON EW Landscape, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 19 VERIFIED CUSTOMERS i
EW Landscape, Inc. : Average 8.7 out of 10 based on 19 unique customer surveys of customer satisfaction.

Chris C.

VERIFIED EW Landscape, Inc. CUSTOMER

1 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they're doing.

They're easy to work with.

Elizabeth H.

VERIFIED EW Landscape, Inc. CUSTOMER

2 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

My experience with them was very positive. They were professional with the estimate and the work they did. I enjoy dealing with them.

I really liked their level of professionalism and their responsiveness. They are very quick.

Ron P.

VERIFIED EW Landscape, Inc. CUSTOMER

3 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and they get their work done on time.

I can call them up and they show up.

John

VERIFIED EW Landscape, Inc. CUSTOMER

4 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they were reliable, responsive, and when I had extra needs, they were very attentive to those. It was easy to reach the owner, and he often came out and helped me directly.

That it was neither a chain nor a franchise, just a small business, and that I could speak to the owner directly

Colin Q.

VERIFIED EW Landscape, Inc. CUSTOMER

5 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are thorough, experienced, respectful, fair, and they plan ahead.

They deliver the best landscape service available to match what we want and can afford.

Basil E.

VERIFIED EW Landscape, Inc. CUSTOMER

6 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

They exceeded all of our expectations.

They were very responsive to our needs, and they did the work on time and on budget.

Dennis M.

VERIFIED EW Landscape, Inc. CUSTOMER

7 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of the work

They're on time, and they do what they're supposed to do.

Domenic C.

VERIFIED EW Landscape, Inc. CUSTOMER

8 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very thorough and very articulate

Great communication skills and thorough in explaining his thought process, Stephen's very proactive, instead of reactive, which is also great.

Dave M.

VERIFIED EW Landscape, Inc. CUSTOMER

9 of 19

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been using them for two years, and I've been very happy. They have excellent attention to detail.

They are very responsive to my calls and emails. They have done an excellent job on our landscaping and yard work.

Lynette A.

VERIFIED EW Landscape, Inc. CUSTOMER

10 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

Attention to detail

Working with the client

Choung H.

VERIFIED EW Landscape, Inc. CUSTOMER

11 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

I always thought communication was a strong point of theirs. There was always a lot of follow-up to troubleshoot any issues and take time to make sure everything was done well.

I liked the open, direct line of communication with the owner.

Stephen H.

VERIFIED EW Landscape, Inc. CUSTOMER

12 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are consistent, hardworking, responsive, and they pay attention to detail.

I like that they are thorough, they come every week, and they do extra things when I ask them to.

Heidi C.

VERIFIED EW Landscape, Inc. CUSTOMER

13 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

I think they are thorough and punctual. I received email communications from the foreman which I think is unusual for this type of business, and I really appreciate it. It's very helpful.

Their attention to the schedule and detail, in all of the years that I've used them, they have been reliable, and they always show up. Stephen is very proactive and checks in with me to see what my needs are.

Gregory D.

VERIFIED EW Landscape, Inc. CUSTOMER

14 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are very reliable, very responsive, reasonably priced, and they come up with good ideas if you want to make any changes in your yard.

I like their responsiveness, the fact that they're reliable, and I trust them.

Sabrina H.

VERIFIED EW Landscape, Inc. CUSTOMER

15 of 19

Quality 9
9 10
Loyalty Yes
CRITIQUE

Stephen is reliable, responsive, and helpful.

They're responsive.

Sandy S.

VERIFIED EW Landscape, Inc. CUSTOMER

16 of 19

Quality 8
8 10
Loyalty Yes
CRITIQUE

I think that they definitely went the extra mile to get the job done. They were also quite experienced in irrigation, so they were able to come up with some nice solutions to my problems.

The owner, Steve, was very friendly, approachable, and had good communication.

Patrick L.

VERIFIED EW Landscape, Inc. CUSTOMER

17 of 19

Quality 8
8 10
Loyalty Yes
CRITIQUE

They do good work, they are very detailed, and they take pride in their work.

Their attention to detail

Sophie

VERIFIED EW Landscape, Inc. CUSTOMER

18 of 19

Quality 4
4 10
Loyalty No
CRITIQUE

I think I would recommend having some type of written agreement as to what will be done, the time schedule, and the prices.

I liked the worker who was in charge. He was very responsive to whatever I asked him to do.

Laura W.

VERIFIED EW Landscape, Inc. CUSTOMER

19 of 19

Quality 2
2 10
Loyalty No
CRITIQUE

I would say to make sure he had resolved the issues that he had with his crew.

I liked him personally as he was very ethical and fair. He came and did the job because he had committed to it, even though he didn't have any workers.

Read All 19 Survey Responses at Ratings View