Diamond Certified Company Report

Ernie’s Service Center

Diamond Certified Company Report

Ernie’s Service Center

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i

Martha S.

VERIFIED Ernie’s Service Center CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I choose Ernie's over other mechanics in the area.

They're very friendly, and they're very efficient. When you first walk in, they fill out all of the information and get you in and out really quickly. They call you when it's ready, and they answer all of your questions. If you have any problems afterward, you can always bring it back, and they'll handle it. They are very efficient and very friendly. They give us an all around good service.

Rick G.

VERIFIED Ernie’s Service Center CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very fair-minded.

I brought the car in for what I thought was a complex problem. It turned out to be a simple problem, and they didn't charge me for it. They could have easily charged me for a service call. I thought that was great. I think very highly of them. I recommend them to everybody.

Dale B.

VERIFIED Ernie’s Service Center CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have three vehicles that they've cared for over the past several years. I am very satisfied and would recommend them.

I like everything that they do. The service is good and honest. They tell you upfront what you are going to be dealing with. They let you know what they find out about your car and show you why the repair is needed.

Read All 325 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ernie’s Service Center is a Felton-based auto repair shop that provides a wide range of general vehicle services, including wheel alignments, air conditioning/heating systems, brakes, alternators, clutches, diesel repair, electrical systems, engine repair and replacement, fuel systems, suspension, tires, and transmission repair. It’s also certified to perform smog checks and work on hybrid vehicles.

San Lorenzo Valley native Ernie Devonshire Jr. opened Ernie’s Service Center in 1971. His sons, Ryan and Josh, are continuing the family business. Together, they’re dedicated to serving their community and maintaining the high standards of quality and service for which the shop is known.

Ernie’s Service Center’s technicians are continually retrained and recertified to stay updated on the auto repair industry’s ever-advancing technology. “We really emphasize schooling for our employees,” says Ryan Devonshire, “and we keep our tools and equipment current to reflect the latest industry trends.” This includes using state-of-the-art diagnostic scanners and digital imaging technology for precise wheel alignments.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Ernie’s Service Center

Locations

Santa Cruz County

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SERVICES PERFORMED

Domestic, Japanese, European & Hybrids
Smog Check
Gross Polluter Station
Hybrid Maintenance
Factory Scheduled Services
RV Services & Diagnostics
Digital Imaging Wheel Alignment
Advanced Engine Repair & Performance
Electronic & Electrical Systems
Heating & Air Conditioning
Automatic Transmissions/Transaxles
Manual Drive Train & Axles
Steering & Suspension
Computer Diagnostics
Diesel Repair & Diagnostics

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Ernie’s Service Center

Ernie’s Service Center’s staff members are committed to serving their community.

Company Profile

Ernie’s Service Center is a Felton-based auto repair shop that provides a wide range of general vehicle services, including wheel alignments, air conditioning/heating systems, brakes, alternators, clutches, diesel repair, electrical systems, engine repair and replacement, fuel systems, suspension, tires, and transmission repair. It’s also certified to perform smog checks and work on hybrid vehicles.

San Lorenzo Valley native Ernie Devonshire Jr. opened Ernie’s Service Center in 1971. His sons, Ryan and Josh, are continuing the family business. Together, they’re dedicated to serving their community and maintaining the high standards of quality and service for which the shop is known.

Ernie’s Service Center’s technicians are continually retrained and recertified to stay updated on the auto repair industry’s ever-advancing technology. “We really emphasize schooling for our employees,” says Ryan Devonshire, “and we keep our tools and equipment current to reflect the latest industry trends.” This includes using state-of-the-art diagnostic scanners and digital imaging technology for precise wheel alignments.

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Company Philosophy

"It's imperative for us to make customer service our top priority. Everything we do is designed to make the repair process smooth and hassle-free for everyone who comes to our shop, and that's why we guarantee complete customer satisfaction."

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Comparative Summary

Since 1971, Santa Cruz County residents have relied on Ernie’s Service Center in Felton to maintain and repair their automobiles. From factory-scheduled service to advanced engine repair to heating and air conditioning work, Ernie’s Service Center can service any vehicle, regardless of make or model, including RVs, diesels and hybrids. Santa Cruz native Ernie Devonshire Jr. has shared management duties with his son, Ryan, since 1993.

Ryan Devonshire credits his company’s success to its highly trained staff. “We really emphasize schooling for our techs, and we keep all our tools and equipment up-to-date.” Ernie’s Service Center’s philosophy is to keep business moving forward so customers get the best possible parts and service.

Mr. Devonshire says Ernie’s Service Center always stands behind its work. It provides a 24,000-mile/24-month warranty on all work except engine and transmission replacement. The company also helps its customers maintain their vehicles with periodic email reminders of scheduled services. The emails include a link to the service center’s database, which customers can use to check their car’s history of maintenance and repairs.

Mr. Devonshire says customers who take their cars to Ernie’s Service Center can be sure its service advisors and technicians will listen to their concerns. “We’ll talk to you and focus on your specific needs,” he says. “For example, we don’t group customers into ‘the brake job’ and ‘the engine job.’ Every customer and car is an individual, and we respect them as such.”

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Industry Info

Auto repair technology is constantly changing, so make sure your auto shop stays concurrent with the times.

When Ryan Devonshire, co-owner of Ernie’s Service Center in Felton, looks at the auto repair industry, he sees change. “It’s become very high-tech,” he says. “It’s not just nuts and bolts like it used to be.”

That means anyone who wants a career in auto servicing and repair needs to keep current with those changes. “It comes down to continuing education,” says Mr. Devonshire. “You need to make sure your credentials and certifications are up-to-date or you won’t be able to provide the service customers need, and you’ll lose your customer base.”

Use employment time as an indicator of high standards in training and experience. “Employee longevity and a low turnover rate say the owner trusts the employees and the technicians know what they’re doing,” says Mr. Devonshire. “Service centers with a high turnover rate either aren’t desirable places to work or simply can’t find good, qualified technicians.”

Thanks to the Internet, customers are becoming more knowledgeable about cars. “People will come to a shop with a print-out of a Google search that says what’s wrong with their car,” says Mr. Devonshire, “but what they’ve diagnosed may have nothing to do with what’s actually wrong.” This new customer knowledge and attitude requires service advisors and technicians to communicate, explain and educate. Mr. Devonshire says the best service centers are adept at communicating with their customers and explaining exactly what’s happening with their cars.

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Frequently Asked Questions

Q: Do you give free estimates?

A: No, because we don’t do quick, visual inspections. If we’re doing a brake inspection, for example, we’ll take the vehicle apart and thoroughly inspect and measure the wear on all the brake components. That’ll take about half an hour, and we have to charge for that. Also, when we’re doing an inspection, we’re checking to make sure everything is working; we’re not looking for things we can charge you for fixing.

Q: What’s the first thing I should do when my check engine light comes on?

A: On cars manufactured in the last 12 years or so, there are 35 to 40 sensors that could cause the check engine light to come on. It’s impossible to tell what the exact problem is without hooking up a scanner and reading the trouble code, but if the check engine light is flashing, that indicates a Type A, or ‘catalyst damaging,’ fault. In that case, stop running the car and have it towed to a repair shop. A solid light indicates a Type B fault. That’s less serious, but you still need to get the car into a shop as soon as possible.

Q: How do I know if my car needs a tune-up?

A: There are two ways. The first is to simply follow the manufacturer’s guidelines and have it serviced as recommended. The other way is to wait until the car is running roughly, you notice a drop in fuel economy, or it becomes hard to start in the morning.

Q: Why do I need to replace my oil every 3,000 miles?

A: The additives in oil become depleted after some 3,000 miles of use. The oil alone, without the additives, will increase wear on the engine. Over time, the oil will also become contaminated by fuel and dirt and need to be purged and replaced.

Q: What are the main causes of tire damage?

A: One is physical factors like nails and potholes. The other, which is less obvious but just as common, is poor alignment or worn suspensions.

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Ernie’s Service Center WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Ernie’s Service Center
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i

Martha S.

VERIFIED Ernie’s Service Center CUSTOMER

1 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

I choose Ernie's over other mechanics in the area.

They're very friendly, and they're very efficient. When you first walk in, they fill out all of the information and get you in and out really quickly. They call you when it's ready, and they answer all of your questions. If you have any problems afterward, you can always bring it back, and they'll handle it. They are very efficient and very friendly. They give us an all around good service.

Rick G.

VERIFIED Ernie’s Service Center CUSTOMER

2 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

They're very fair-minded.

I brought the car in for what I thought was a complex problem. It turned out to be a simple problem, and they didn't charge me for it. They could have easily charged me for a service call. I thought that was great. I think very highly of them. I recommend them to everybody.

Dale B.

VERIFIED Ernie’s Service Center CUSTOMER

3 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

I have three vehicles that they've cared for over the past several years. I am very satisfied and would recommend them.

I like everything that they do. The service is good and honest. They tell you upfront what you are going to be dealing with. They let you know what they find out about your car and show you why the repair is needed.

Jessica L.

VERIFIED Ernie’s Service Center CUSTOMER

4 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

Quick, easy, and convenient

Location and convenience

Fred B.

VERIFIED Ernie’s Service Center CUSTOMER

5 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

They can be trusted.

Fast, reasonable prices, and they don't keep the car all day.

Spencer W.

VERIFIED Ernie’s Service Center CUSTOMER

6 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

They do the work really well, get right to the point, good deals.

The workers are really helpful.

Carl A.

VERIFIED Ernie’s Service Center CUSTOMER

7 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

I recommend to take service needs there.

They're prompt, helpful and skilled.

Hilary S.

VERIFIED Ernie’s Service Center CUSTOMER

8 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

Go there so you don't have to do a lot of come backs.

On time and will bring you home and pick you up if your car's there all day.

Toni J.

VERIFIED Ernie’s Service Center CUSTOMER

9 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

We've been using for a year, so they're good.

They take good care of cars.

Scott B.

VERIFIED Ernie’s Service Center CUSTOMER

10 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

They're fast, honest and good.

The only auto part store I go to, they change my oil, do window wipers. They're a one-stop shop.

Alva W.

VERIFIED Ernie’s Service Center CUSTOMER

11 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

They are helpful, reasonable, efficient and get everything done.

Efficiency

Sunni R.

VERIFIED Ernie’s Service Center CUSTOMER

12 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

They're great, always go to them.

They are helpful and always squeeze me in.

Shannon M.

VERIFIED Ernie’s Service Center CUSTOMER

13 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

They are a great place to go.

Friendly

James D.

VERIFIED Ernie’s Service Center CUSTOMER

14 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

Knowledgeable, professional and a good shop

By the book type of shop, high customer service, nice, clean and organized.

Rosie V.

VERIFIED Ernie’s Service Center CUSTOMER

15 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

We never had any problems. We have always been satisfied.

Everybody is so friendly.

Joey S.

VERIFIED Ernie’s Service Center CUSTOMER

16 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

Go to them, they're the best.

Their work ethic and knowledge

Sylvia R.

VERIFIED Ernie’s Service Center CUSTOMER

17 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

They're always friendly and helpful, a great bunch of people.

They fixed everything that was on my list. They did a great job, worth what I paid, great quality of work.

Nikki S.

VERIFIED Ernie’s Service Center CUSTOMER

18 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

Family based very knowledgeable

Their great

Keith B.

VERIFIED Ernie’s Service Center CUSTOMER

19 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

I think they do a good job. They have a nice store, very clean.

They are close by.

Hubert B.

VERIFIED Ernie’s Service Center CUSTOMER

20 of 325

Quality 10
10
Loyalty Yes
CRITIQUE

I thought the work was done quickly and everything has been fine since.

They were friendly and the work has held up.

Read All 325 Survey Responses at Ratings View

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