Question 1

How long it will take to fix my car?

Accepted Answer

Each job varies depending on the vehicle’s needs, so it’s difficult to give an accurate timeframe before work begins. However, once I do a thorough diagnosis, I should be able to give you a general idea of when the work will be finished.<BR>

Question 2

Do you provide estimates over the phone?

Accepted Answer

I try not to give estimates over the phone because I don’t think it’s very fair to my customers. There are too many times when the price ends up being more than what was quoted, and people don’t appreciate that. When someone calls for an estimate over the phone, I always try to get them to bring in their car.<BR>

Question 3

Will you do a ride-along test drive of my car?

Accepted Answer

Yes. If you think your vehicle is making strange noises, I recommend taking a test drive with me. I may notice different noises than you, so I want to be sure I’m fixing the right problem. Once we drive down the road together, we can listen for any noises and confirm we’re talking about the same thing.<BR>

Question 4

Are you a “no pass, no pay” station?

Accepted Answer

No, we charge for the initial inspection regardless of the outcome. However, if your car fails inspection the first time and you decide to hire me to do the repairs, I’ll retest the car for free.<BR>

Question 5

What types of exhaust services do you offer?

Accepted Answer

I do custom exhaust work, especially on older cars that are being restored. Basically, I can handle everything from replacing a single exhaust with a dual exhaust to bending or welding pipe. It takes special tools to do this kind of work, and I have all those tools at my shop.

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