Diamond Certified Company Report

Elegant Floors

Diamond Certified Company Report

Elegant Floors

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i

Alice S.

VERIFIED Elegant Floors CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very good job of cleaning. I have used them again and again. They are on time. I have tried other companies, but now I won't use anyone else, because they excel.

Diane P.

VERIFIED Elegant Floors CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They show up on time, and they do a really good job.

Anita U.

VERIFIED Elegant Floors CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are 100% at everything. I have used them for many years.

Read All 200 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Elegant Floors installs, repairs, refinishes, and restores hardwood floors for residential clients in Santa Clara and Southern San Mateo Counties. The company offers 98 percent dust-free sanding via its Bona “Atomic” Dust Extraction Trailer Systems. 

It also provides a one-day, fast dry, revitalizing wood beautification treatment—a no-sanding process that’s recommended every four to seven years by industry experts.

With many written testimonials from homeowners, Elegant Floors has been operating for more than 20 years as a family business with long-time employees. 

Elegant Floors’ process begins with complimentary in-home inspections and consultation visits, which include detailed discussions of clients’ objectives, plans and options to fit their budgets. The company employs journeymen hardwood floor installers with years of experience to ensure results that meet the exacting standards set by the National Wood Flooring Association (NWFA), of which Elegant Floors is a member.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Elegant Floors

Service AREA

Santa Clara County
Southern San Mateo County

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SERVICES PERFORMED

Installation & Refinishing 
Repairs & Restoration
In-Home Water Damage Services

BRANDS Supported
  • Duraseal

  • Basic Coatings

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Elegant Floors

Company Profile

Elegant Floors installs, repairs, refinishes, and restores hardwood floors for residential clients in Santa Clara and Southern San Mateo Counties. The company offers 98 percent dust-free sanding via its Bona “Atomic” Dust Extraction Trailer Systems. 

It also provides a one-day, fast dry, revitalizing wood beautification treatment—a no-sanding process that’s recommended every four to seven years by industry experts.

With many written testimonials from homeowners, Elegant Floors has been operating for more than 20 years as a family business with long-time employees. 

Elegant Floors’ process begins with complimentary in-home inspections and consultation visits, which include detailed discussions of clients’ objectives, plans and options to fit their budgets. The company employs journeymen hardwood floor installers with years of experience to ensure results that meet the exacting standards set by the National Wood Flooring Association (NWFA), of which Elegant Floors is a member.

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Company Philosophy

"We work very hard at providing customer service with clear communication and follow-through. We believe in always treating our clients with respect and courtesy, as if they were members of our family. We demonstrate concern for their privacy and property, pay special attention to their flooring wants and needs, and strive to balance their expectations with realistic results."

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Comparative Summary

Hardwood floor companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Elegant Floors sets itself apart by offering two unique services: 98 percent dust-free sanding via the Bona Atomic Dust Extraction Trailer System and a fast-dry wood beautification treatment that can be completed in one day. “Our customers constantly tell us how much they appreciate our dust-free sanding capabilities,” says President Scott Miller. “Ultimately, our unique services allow us to exceed our customers’ expectations and provide them with first-rate experiences.”

Elegant Floors has been installing, repairing, refinishing and restoring hardwood floors for residential clients in Santa Clara and Southern San Mateo Counties since 1993. The company’s journeymen floor installers have many years of experience and perform work that meets the exacting standards set by the National Wood Flooring Association (NWFA).

Unlike less experienced hardwood floor companies that only offer one type of floor refinishing, Elegant Floors tailors its refinishing services to meet the specific needs of its clients. For example, the company’s dust-free refinishing services are recommended for floors that are discolored, bowed, deeply scratched, gouged or worn down to the bare wood, while its Rx for Wood Floors rejuvenation system is designed to preserve, protect and maintain flooring that’s dull but salvageable. “The no-sanding method removes marred areas and gives the whole floor an even sheen,” explains Mr. Miller. “It’s a one-day process that’s water-based and nontoxic, so it’s a good option for people with kids and pets.”

To further differentiate itself from its competition, Elegant Floors has a carpet cleaning branch called Elegant Carpet Care that offers a variety of cleaning services that alleviate the need for customers to hire two different companies for certain projects. “In addition to cleaning carpets, upholstery, area rugs, and tile and grout, we can repair and refringe area rugs, recondition leather, protect fabric and fibers, and remove pet odors,” says Mr. Miller. “Our customers really appreciate having access to all those services under one roof.”

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Industry Info

Refinishing vs. reconditioning: What’s best for your hardwood floors? Hardwood floors need to be refinished at some point in order to maintain their appearance and value, but how do you know if they need to be fully stripped and sanded or if they merely need to be reconditioned? According to Scott Miller, president of Elegant Floors in Mountain View, the first step is to be aware of the outcomes you can reasonably expect from both options. “In order to get exactly what you want, you need to have a conversation with your flooring contractor about your expectations. Some things can be fixed or improved by reconditioning and others can’t, so it’s important to have all the information upfront so you can make an educated decision.”
If your floors have been damaged by water or pets, show signs of bowing or warping, have deep gouges and scratches, or are discolored or uneven, they’re best suited for sanding and refinishing. Conversely, if your floors are lightly scratched, scuffed or marred; dull or worn; or lightly gouged or pitted, they’ll benefit more from reconditioning.
After you know the basic characteristics of both restoration methods, Mr. Miller says it’s important to consider other factors as well. “Your decision should also be based on your budget and whether you’re planning to live in your home for a long time or sell it in the near future. If you’re planning to remodel or install new flooring soon, it’s usually better to go with a temporary fix that makes your floor look nice for the time being.”
To ensure the long-lasting beauty of your hardwood floors, be cautious of sharp objects that can cause aesthetic damage. For example, stiletto heels can cause dents and scratches that aren’t covered by warranty, and pets can scratch the wood if their nails or claws aren’t properly trimmed. Also, traditional vacuums with beater bars can dent wood floors, so make sure you use a vacuum with a brush attachment.

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Frequently Asked Questions

Q: How much is my hardwood floor refinishing project going to cost?

A: That depends on the extent of the work, but we’ll give you a detailed quote before any work begins so you can see the cost breakdown.

Q: How long will it take to refinish my floors?

A: Most refinishing jobs take four to five days to complete, depending on the scope of the work. If your floors need extensive repairs or staining, it could take longer.

Q: How exactly does your dust-free refinishing process work?

A: We use a highly advanced dust containment system with a powerful vacuum engine that connects to our sanding equipment, which allows us to remove 98 percent of the dust generated during the sanding process. This process keeps homes much cleaner than traditional sanding methods. If you’d like further proof of its effectiveness, we can show you testimonials from past customers.

Q: Do I have to move my furniture out of the room while my floor is being refinished?

A: Yes, unless we specify otherwise. We can work around heavy furniture or area rugs if we need to, but we always recommend treating the entire floor without furniture in the way. We can provide references for professional moving companies upon request.

Q: How long do I have to wait to walk on my newly refinished floor?

A: You can walk on your floor approximately three hours after the job is complete, but only if you’re barefoot. You should wait 24 hours to walk on the floor with regular shoes. To avoid indentations, we recommend waiting two days before walking on the floor with heels.

Q: How can I make my hardwood floor last longer?

A: Regular maintenance is key. Put felt skidders on any furniture that could abrade the floor, and use a microfiber mop to pick up dust, pet hair and dander on a weekly basis. You can also use a residue-free cleaner to maintain the floor’s clarity.

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Diamond Certified RATINGS ON Elegant Floors
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i
Elegant Floors : Average 9.2 out of 10 based on 200 unique customer surveys of customer satisfaction.

Alice S.

VERIFIED Elegant Floors CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very good job of cleaning. I have used them again and again. They are on time. I have tried other companies, but now I won't use anyone else, because they excel.

Anita U.

VERIFIED Elegant Floors CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are 100% at everything. I have used them for many years.

Diane P.

VERIFIED Elegant Floors CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They show up on time, and they do a really good job.

E.S.

VERIFIED Elegant Floors CUSTOMER

4 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time, the service people who come out identify themselves, and they are efficient. They know what they are doing. They respect me as a person and listen when I ask them questions.

Evelyn L.

VERIFIED Elegant Floors CUSTOMER

5 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guys are always so nice when they come out. They do a thorough job. They are very quick. I wouldn't use anybody but them.

Jim M.

VERIFIED Elegant Floors CUSTOMER

6 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Conscientious, fair pricing, and what they use on the carpeting does not wear down or change the texture in any way. They are on time. We have used them in every house that we have lived in.

Linda L.

VERIFIED Elegant Floors CUSTOMER

7 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient. They did a very excellent job. They didn't overdo anything. The floors turned out lovely.

Marlene B.

VERIFIED Elegant Floors CUSTOMER

8 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a very personal service. They followed through with everything. They were conscientious and courteous.

Nancy G.

VERIFIED Elegant Floors CUSTOMER

9 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been using them since they started their business, and they are just great.

Pat R.

VERIFIED Elegant Floors CUSTOMER

10 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their devotion to their job, we had to call them back several times, and they came out each time without any problems.

Barbara B.

VERIFIED Elegant Floors CUSTOMER

11 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very efficient. They know what they are supposed to do. They do it in a timely fashion. I like that they arrive when they say they are going to arrive.

Carolyn S.

VERIFIED Elegant Floors CUSTOMER

12 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They always do a nice job. We've used them many times.

Caroline S.

VERIFIED Elegant Floors CUSTOMER

13 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a really good job cleaning my carpets.

Eugene R.

VERIFIED Elegant Floors CUSTOMER

14 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they are doing. They do a good job. They are fast and quick.

Toni C.

VERIFIED Elegant Floors CUSTOMER

15 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have used them many times, and each time someone who was in charge would come and talk to us to make sure the spots were cleaned. I felt safe with him in my house and basically he got the job done.

Joyce M.

VERIFIED Elegant Floors CUSTOMER

16 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked Terri, the owner. I have done business with her for the last 15 years. Everybody she sends out seems very professional, they have a good attitude, and they do a good job.

Judy H.

VERIFIED Elegant Floors CUSTOMER

17 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they are doing. They know how to clean the carpets. They are neat, clean, and respectful of my property. They are on time and they do what they say they are going to do.

Karen S.

VERIFIED Elegant Floors CUSTOMER

18 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job. I have been using them for 13 or 14 years.

Kathi G.

VERIFIED Elegant Floors CUSTOMER

19 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and very professional. They showed up on time and they delivered when they said they were going to deliver. It has always been neatly done.

Larkin L.

VERIFIED Elegant Floors CUSTOMER

20 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, on time, they do good work, and they are very helpful. They do a good job.

Read All 200 Survey Responses at Ratings View