Diamond Certified Company Report

Electrical Heroes Inc.

Diamond Certified Company Report

Electrical Heroes Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 14 VERIFIED CUSTOMERS i

Lior N.

VERIFIED Electrical Heroes Inc. CUSTOMER

1 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

Super easy dealing with them, I would recommend them. They have a fair price. They are responsive, honest, and they do a good job.

They did a few services for me, so nothing specific, just the overall service. They are responsive and when I call, someone picks up.

Mason K.

VERIFIED Electrical Heroes Inc. CUSTOMER

2 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them big time.

Idan was personally taking care of everything.

Grayson G.

VERIFIED Electrical Heroes Inc. CUSTOMER

3 of 14

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful. They did the electrical in my house. I would recommend them.

The overall service was great.

Read All 14 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Electrical Heroes Inc. provides a wide range of electrical services for residential and commercial clients in Alameda, Contra Costa, and San Francisco Counties. In addition to handling the electrical wiring and grounding for remodeling and new construction projects, the company has the capabilities to install indoor and outdoor lighting systems, upgrade and replace electrical panels, perform home consultations, and more.

CEO Idan Cohen and his partner, Matan Wolf, credit their customer-focused approach to electrical work for much of Electrical Heroes’ success. “We really respect our clients’ time, so we make sure we’re always prepared with our estimates and ready to get the job done,” says Mr. Cohen. “They appreciate the high level of customer service we provide because it makes the entire process more comfortable.”

Electrical Heroes prioritizes communication on each project, which Mr. Cohen says is essential for ensuring positive results. “When a client calls, texts or emails us with a question, we respond as quickly as possible so they feel secure. We make it clear that we’re on their side every step of the way. When it comes down to it, their satisfaction is our number one concern, so we do whatever it takes to make them happy.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Electrical Heroes Inc.

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County
San Francisco

SERVICES PERFORMED

Electrical Repairs & Installations
Home Wiring & Grounding
Indoor & Outdoor Lighting
Cam Light & Energy Light Installations
Outlet & Switch Installations
Home Consultations
Panel Replacements & Upgrades
Electric Vehicle Charging Stations

BRANDS Supported
  • Square D

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Electrical Heroes Inc.

A recent indoor lighting installation by Electrical Heroes

Company Profile

Electrical Heroes Inc. provides a wide range of electrical services for residential and commercial clients in Alameda, Contra Costa, and San Francisco Counties. In addition to handling the electrical wiring and grounding for remodeling and new construction projects, the company has the capabilities to install indoor and outdoor lighting systems, upgrade and replace electrical panels, perform home consultations, and more.

CEO Idan Cohen and his partner, Matan Wolf, credit their customer-focused approach to electrical work for much of Electrical Heroes’ success. “We really respect our clients’ time, so we make sure we’re always prepared with our estimates and ready to get the job done,” says Mr. Cohen. “They appreciate the high level of customer service we provide because it makes the entire process more comfortable.”

Electrical Heroes prioritizes communication on each project, which Mr. Cohen says is essential for ensuring positive results. “When a client calls, texts or emails us with a question, we respond as quickly as possible so they feel secure. We make it clear that we’re on their side every step of the way. When it comes down to it, their satisfaction is our number one concern, so we do whatever it takes to make them happy.”

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Company Philosophy

“Our clients are very important to us, so we focus on completing their jobs with a commitment to quality and their complete satisfaction. We take pride in performing high-quality electrical work at affordable prices, regardless of the size of the project.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for electrical contractors that have earned the prestigious Diamond Certified award. For Electrical Heroes Inc., keeping clients happy begins with responsive and detailed communication. “We’re quick to respond to our customers, whether it’s to schedule an appointment or to answer any questions they have,” says CEO Idan Cohen. “We’re always happy to provide them with a thorough explanation of our work so they can feel comfortable about the money they’re spending.”

Electrical Heroes provides a variety of electrical services for residential and commercial clients in Alameda, Contra Costa, and San Francisco Counties. In addition to handling the electrical wiring for all types of building and remodeling projects, the company is qualified to install indoor and outdoor lighting systems, upgrade and replace electrical panels, perform home consultations, and more.

Unlike less experienced electrical contractors that use inferior materials in an effort to reduce their operating costs, Electrical Heroes exclusively uses high-quality products that are made to last. “With electrical work, when something is low-quality, it’s noticeable right away,” says Mr. Cohen. “We always let our clients know the full scope of their options and recommend products that will provide long-term quality. At the end of the day, the choice is theirs, but we try to steer them in the right direction.”

Another distinguishing attribute of Electrical Heroes is its ability to take on complex jobs that many companies aren’t qualified to handle. “To do a large ‘smart home’ installation, for example, you typically need to hire an IT specialist and an electrician separately, but we have the expertise to perform both sides of the work,” explains Mr. Cohen. “Our clients really appreciate the fact that they only need to hire one company to take care of everything.”

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Industry Info

When planning for electrical upgrades, find out whether building code requirements will affect the scope of your project.

Planning to make some changes to your home’s electrical system? You may want to do some research in advance. Depending on the nature of your project, you could be required to do a lot more than you expected. “Before taking on an electrical project, it’s important to find out whether your home’s electrical system is up to code,” says Idan Cohen, CEO of Electrical Heroes Inc. in Concord. “If it’s not, you may have to take additional steps to bring it up to current standards.”

Mr. Cohen gives an example of how building code requirements can turn a small job into a big one. “We recently did the electrical for a kitchen remodel where the homeowner needed some outlets moved. However, since the electrical wasn’t up to code, we had to make a few additional upgrades. For example, we had to run a dedicated line for the exhaust fan so it wasn’t on the same breaker as the lights. In the end, the job was substantially more expensive than the homeowner had anticipated. On the plus side, they won’t need to worry about their electrical system for a while.”

In many cases, the need for additional code-required measures depends on whether a permit is required. “Typically, if the work requires a permit—something like a kitchen or bathroom remodel—everything will need to be brought up to code, including the electrical system,” explains Mr. Cohen. “However, not all electrical jobs require permits, so as long as it’s not part of a larger project, you might not have to do additional upgrades.”

Homeowners often don’t understand why they’re required to bring their electrical systems up to code. Mr. Cohen gives a few reasons. “Primarily, building code standards are all about safety. Most code requirements exist because something happened in the past and the state wants to prevent it from reoccurring.” Other factors that influence building code requirements include accessibility and functionality. “For example, the code says each room in the home must have electrical outlets every six feet. That’s not so much a safety issue as a functional one. Due to the amount of electricity we use nowadays, it’s important to have enough outlets to provide for modern needs.”

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Frequently Asked Questions

Q: How much do you charge?
A: We typically provide two options: an hourly rate or a flat rate for the entire job. That way, if you’re concerned about how long the job will take to complete, you’ll have the option of paying a flat rate, which eliminates the guesswork.

Q: How long will it take to complete my job?
A: When we deliver our estimate, it’ll include a firm timeline for the project. We’re very good at determining how long a project will take to complete, whether it’s a couple of hours or a week.

Q: Do you handle permits?
A: Yes, we’ll obtain any required permits related to your job.

Q: Are LEDs a worthwhile investment?
A: Definitely. LEDs are extremely energy-efficient, so they cost less to run. Plus, they have a much longer lifespan than traditional lightbulbs, so you don’t have to replace them as often.

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SELECTED PHOTOS FROM Electrical Heroes Inc.

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Diamond Certified RATINGS ON Electrical Heroes Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 14 VERIFIED CUSTOMERS i

Lior N.

VERIFIED Electrical Heroes Inc. CUSTOMER

1 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

Super easy dealing with them, I would recommend them. They have a fair price. They are responsive, honest, and they do a good job.

They did a few services for me, so nothing specific, just the overall service. They are responsive and when I call, someone picks up.

Mason K.

VERIFIED Electrical Heroes Inc. CUSTOMER

2 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them big time.

Idan was personally taking care of everything.

Grayson G.

VERIFIED Electrical Heroes Inc. CUSTOMER

3 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

They were very helpful. They did the electrical in my house. I would recommend them.

The overall service was great.

Benjamin P.

VERIFIED Electrical Heroes Inc. CUSTOMER

4 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

Customer service

Daniel B.

VERIFIED Electrical Heroes Inc. CUSTOMER

5 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them and plan to use them again.

Their customer service is really good. They answered all of my questions and were very friendly, polite and a good company to work with.

Tom F.

VERIFIED Electrical Heroes Inc. CUSTOMER

6 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

I recommend them. They are honest and professional.

Overall knowledge

Rick R.

VERIFIED Electrical Heroes Inc. CUSTOMER

7 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

Go with them, because they are a great company.

Idan called on a daily basis to make sure everything he promised was done right.

Oliver W.

VERIFIED Electrical Heroes Inc. CUSTOMER

8 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

Very trustworthy, really nice, and kind

The human element

Erin G.

VERIFIED Electrical Heroes Inc. CUSTOMER

9 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

They are really professional, on time, and clean.

I'm very happy in general. They are on time, clean, and they respect your property.

Elijah K.

VERIFIED Electrical Heroes Inc. CUSTOMER

10 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

They are professional, super friendly, and I would recommend them.

Super professional and friendly

Laura P.

VERIFIED Electrical Heroes Inc. CUSTOMER

11 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

I really liked them. They had great customer service, were fast, and great at communication.

Their customer service

Mason E.

VERIFIED Electrical Heroes Inc. CUSTOMER

12 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

They were very professional, on time, and on schedule, which is really important when your having work done on your house.

Elisha E.

VERIFIED Electrical Heroes Inc. CUSTOMER

13 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

They were quick with job and cleaned up after themselves really well.

Their customer service

Luke C.

VERIFIED Electrical Heroes Inc. CUSTOMER

14 of 14

Quality 10
10
Loyalty Yes
CRITIQUE

It was a great experience.

Very friendly, on top of everything, and clean, that is probably number one, their cleanliness

Read All 14 Survey Responses at Ratings View

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