Diamond Certified Company Report

Earl Farnsworth Express

Diamond Certified Company Report

Earl Farnsworth Express

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 452 VERIFIED CUSTOMERS i

Steven F.

VERIFIED Earl Farnsworth Express CUSTOMER

1 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were polite, very nice guys, and they were competent.

They were flexible to my time, and they were competent. That's the bottom line. They have to be competent. Everything was perfect.

John B.

VERIFIED Earl Farnsworth Express CUSTOMER

2 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable. We've used them before. They came in on budget, didn't break anything.

I like that they are very reliable. They are very polite, and they did a good job.

Erin W.

VERIFIED Earl Farnsworth Express CUSTOMER

3 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are completely competent, and did a good job. I would recommend them.

They're reliable. Nothing was broken, and everything was as promised.

Read All 452 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Earl "Cal" Farnsworth Jr., Owner

Earl Farnsworth Express is a full-service moving company that handles local and long distance relocations for residential, commercial, and industrial clients throughout the Bay Area. A long-time agent for Mayflower Transit, Inc., the family-owned and operated company assists its customers with every step of the moving process, from packing and loading to unloading and placing furniture. It also offers storage services at its 40,000-square-foot San Rafael facility.

Earl Farnsworth Express utilizes specialized equipment and trucks that are specifically designed to navigate Bay Area terrain. “We buy the highest grade equipment so we can provide the best service possible,” says owner Cal Farnsworth. “Sometimes we can even load two trucks at a time, which saves our customers money.”

In addition to its regular moving services, Earl Farnsworth Express is a preferred mover for many Bay Area retirement homes. “We help retirees unpack, put things away and get them settled in their new homes,” says Mr. Farnsworth.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Earl Farnsworth Express

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Household Relocations
Local and Long Distance
Corporate
International
Storage
Packing
Crating

BRANDS Supported
  • Mayflower Transit

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Earl Farnsworth Express

Company Profile

Earl Farnsworth Express is a full-service moving company that handles local and long distance relocations for residential, commercial, and industrial clients throughout the Bay Area. A long-time agent for Mayflower Transit, Inc., the family-owned and operated company assists its customers with every step of the moving process, from packing and loading to unloading and placing furniture. It also offers storage services at its 40,000-square-foot San Rafael facility.

Earl Farnsworth Express utilizes specialized equipment and trucks that are specifically designed to navigate Bay Area terrain. “We buy the highest grade equipment so we can provide the best service possible,” says owner Cal Farnsworth. “Sometimes we can even load two trucks at a time, which saves our customers money.”

In addition to its regular moving services, Earl Farnsworth Express is a preferred mover for many Bay Area retirement homes. “We help retirees unpack, put things away and get them settled in their new homes,” says Mr. Farnsworth.

Read moreRead Less
Company Philosophy

"Our staff of happy, dedicated, experienced employees is one of the main reasons for our success. They always keep equipment clean and well maintained, and they're extremely careful with our customers' belongings. The way we treat our employees is a reflection of the level of care we provide for each client."

Read moreRead Less
Comparative Summary

Earl Farnsworth Express consistently enjoys a high level of customer satisfaction that results in many referrals and repeat customers. According to owner Cal Farnsworth, one of the main reasons for its reputation as a premier mover is because it hires exceptional people who subsequently receive top training.

“What makes us better than much of the competition is our diligence in hiring, as well as the expectations we have of our employees,” says Mr. Farnsworth. “We perform background checks and do random drug testing. We provide driver’s training and other proficiency training. Our drivers are clean, professional and trustworthy. These are a few of the things that make it possible for us to offer a higher level of service.”

The drivers who work for Earl Farnsworth Express help customers throughout the moving process by being on-site facilitators as well as movers. They’re equipped to answer questions and deal with problems as soon as they arise. This saves time and gives customers the confidence of knowing their concerns will be addressed right on the spot without further delay, says Mr. Farnsworth. Because of the quality of service that’s expected of them, these professionals are well-compensated for their work. Consequently, Earl Farnsworth Express’ turnover rate is low– the average employee has 10 years of service with the company.

When it comes to trucks and other important equipment, Earl Farnsworth Express spares no expense, says Mr. Farnsworth. “Our trucks are custom-designed for this specific area, and they’re expensive,” he explains. “We buy the highest-grade equipment so we can provide the best service offered in our industry.” Areas with hilly terrain or tight access don’t pose a problem. “Instead of trying to get one big truck up into the hills, we use multiple, smaller trucks on such jobs to facilitate the tight access. Sometimes we can even load two trucks at a time, which saves our customers money,” he says.

A special niche Earl Farnsworth Express fills is helping retirees move. “We’re a preferred mover with most of the retirement homes in the area,” says Mr. Farnsworth. “We send diligent and patient staff members to work with the retirees–we help them unpack, put things away and get them settled in their new homes.”

In addition to retirees, the company specializes in office, industrial and employee relocations. It also offers storage in its spacious warehouse, where precious belongings can be safely stored until they’re ready to be delivered.

Read moreRead Less
Industry Info

When looking for a mover, it’s important to choose one that’s highly qualified and experienced. Start by asking people for referrals, and then find out how long a certain company has been in business. As a general rule, try to choose someone who’s been in business for at least 10 years.

It’s a good idea to visit the facility of a company you’re considering so you can see the equipment they use and get a sense of how they run their operation. “If you go by a facility, you can see the caliber of the people who work there,” says Cal Farnsworth, owner of Earl Farnsworth Express. “Then you can ask yourself if those are the type of people you’d invite into your home to handle your move.”

Before you choose a moving company, be sure to check its endorsements, certifications and affiliations. The company should at least be affiliated with the California Moving and Storage Association (CMSA), a nonprofit trade association that requires each member to be licensed and abide by a code of ethics. CMSA can provide information about qualified movers to help you make an informed decision based on your needs.

One of the biggest mistakes people make when choosing a mover is to consider cost above all else. Some companies can quote a cheaper price, but they may not be as experienced or efficient as other movers. “You’re purchasing a service, not a product,” says Mr. Farnsworth. “At the end of the day, it’s more prudent to hire a mover that’s highly qualified and experienced. When you’re paying to have a move taken care of by efficient people, it’s going to get done in less time, with fewer claims and less damage.”

Read moreRead Less
Frequently Asked Questions

Q: Do you give free estimates?

A: Yes.

Q: What kinds of services do you offer?

A: Packing, crating, moving and storage.

Q: If I choose your company to help me move, what’s the first step I should take?

A: We always recommend a visit from one of our sales representatives. They’ll do a pre-move survey to get all your pertinent information, such as access to the residence, what and how much will be moved, characteristics of the furnishings, etc.

Q: For a move across the United States, how much notice do you normally need?

A: We recommend two weeks notice—even more if possible, especially in the summer. The more time allowed for planning and preparation, the better.

Q: Do you provide tips to help people prepare for a move?

A: Absolutely. We’re happy to help in any way we can. We offer a “move kit” for our customers. It’s available on our website, or we’ll mail one out if a customer prefers. Our website is full of moving facts and tips. Please visit www.farnsworthmoving.com for lots of helpful information.

Q: Do you ever have special offers?

A: Yes, from time to time. We suggest customers ask about our specials when they contact us.

Read moreRead Less

SELECTED PHOTOS FROM Earl Farnsworth Express

View Comments
Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Cal Farnsworth Jr.

Expert CONTRIBUTOR PROFILE
  • Cal Farnsworth Jr. is president of Earl Farnsworth Express, a Diamond Certified company since 2002. He can be reached at (415) 938-6940 or by email.

Cal Farnsworth Jr.: A Privilege Earned

By James Florence, Diamond Certified Resource Reporter

SAN RAFAEL – As a second-generation business owner, Cal Farnsworth Jr. now runs the company his father founded more than 40 years ago. However, his entrance into the moving industry was no silver spoon affair—rather, he earned his stripes by working his way up from the bottom. “I went through the school of hard knocks just like anyone else,” he affirms. “I started out delivering packing boxes, washing trucks, and assisting with loading after school and on weekends. Later, I advanced to being a driver, following which I went into sales, and from there, operations. By the time my father retired, I had gained a familiarity with every aspect of the business.”

Today, as owner of Earl Farnsworth Express, Cal enjoys the versatility offered by his line of work. “In this business, no two jobs are alike,” he explains. “From moving delicate or unusual items to completing a move within a limited window of time, there’s a new challenge every day, and that keeps it fun and interesting.”

An ardent outdoorsman, Cal appreciates the wealth of opportunities afforded by the sumptuous Bay Area landscape. “Between the mountains and the coast, this region has a lot to offer,” he says. “I’m passionate about a lot of outdoor activities, including fly fishing, archery and hunting. I also enjoy water skiing, horseback riding and mountain biking. Basically, if there’s something fun to do, I’m in!” When he’s not amidst the great outdoors, Cal spends time with wife, Carole, and keeps up with their two grown children, Taylor and Shelly.

When asked the first thing he’d do if he could retire tomorrow, Cal says he’d likely explore an exotic location. “I haven’t had the opportunity to do a lot of traveling, so I’d probably take a trip to somewhere I’ve never been, like New Zealand.”

Ask Me Anything!

Q: Are you a dog person or a cat person?
A: Dog person. I have two dogs, a Labrador and a Springer Spaniel.

Q: How did you get your name?
A: My first name is actually Earl, the same as my father. After I was born, my grandmother said, “We’re not going to have two Earls!” My middle name is Cahling, so she started calling me “Cal,” and it stuck.

Q: What’s the most death defying feat you’ve ever attempted?
A: It’s a toss-up between hang gliding at Dillon Beach and scuba diving 150 feet deep at night off the coast of Catalina. It’s pretty scary when you and your diving partners turn off the lights and see who can go the longest before turning his back on.

Q: Would you ever skydive?
A: I’d like to try it, but my wife doesn’t want me to.

Q: What’s your favorite restaurant?
A: Sushi Ran in Sausalito.

Read moreRead less
Expert articles
  • How to Move a Refrigerator

    SAN RAFAEL — Moving a refrigerator can be a complicated and dangerous task, which is why it’s important to know what you’re doing beforehand. By adhering to the following steps, you can better ensure a safe and successful transport of your appliance.

    Preparation
    Make sure the refrigerator is clean and dry, and remove any items left inside. Check the refrigerator’s drip pan (located underneath the unit) for any excess water that could spill out while moving. Shut off the water supply and disconnect the power cord and water line. After the water line is disconnected, place the open end inside a bucket to avoid leakage.

    Next, secure the refrigerator for moving. Use straps to attach the refrigerator to a dolly, and make sure you weave the straps through the door handles to prevent them from buckling. Place the refrigerator sideways on the dolly so the skinny side is facing forward, which will help you navigate turns and tight doorways. Also, before moving, make sure you put down adequate floor protection to prevent any scratching or other damage.

    Moving
    When moving the refrigerator, try to minimize tilting—maintaining an upright position will prevent the oil in the compressor from seeping into the cooling tubes. Also, find a good balance so the weight isn’t resting on the person driving the dolly. If there are stairs to be traversed, take them one step at a time. Remember, a refrigerator should only be moved with plenty of help and the right equipment.

    Loading
    Before loading the refrigerator into a moving truck, make sure the ramp is secure and pinned tight to prevent slipping. Once you’ve successfully loaded the unit, use straps or rope to tightly secure it to the inner wall of the cabin. Position the refrigerator with its front facing the wall—that way, if you’re moving other items in or out of the truck, you’ll limit the risk of denting or scratching its face.

    Read moreRead less
Expert video tip
  • Video: Transporting a Refrigerator

    Complete Video Transcription:

    SAN RAFAEL — Host, Sarah Rutan: If you’re planning on moving a refrigerator, you’ll want to know what to do step-by-step before beginning. Today we’re in San Rafael with Diamond Certified Expert Contributor, Cal Farnsworth of Earl Farnsworth Express to learn more.

    Diamond Certified Expert Contributor, Cal Farnsworth: I’d like to introduce my two lead crew members, Mark and Mario, who will be assisting me today on professional tips in moving a refrigerator. First step that you want to do is to make sure that the refrigerator is clean and dry prior to moving. You also want to make sure that you remove any breakable items or things that can shift inside the refrigerator, such as glass shelves. If you plan on storing the refrigerator for a long period of time, I recommend using baking soda or coffee grounds to help absorb any moisture inside the refrigerator to prevent mildew.

    The next step would be to check the refrigerator’s drip pan for any excess water located underneath the refrigerator. You also want to make sure that you have adequate floor protection down prior to rolling the refrigerator out to prevent from any scratching or marring on the floor. The next step would be to carefully remove the refrigerator away from the wall. Before disconnecting the water line, make sure that you shut off the water supply to the water line for the ice maker on the refrigerator. And then, disconnect it here at the back of the refrigerator and take that tail end of that water line and put it inside of a bucket or something that will hold the water from leaking out on the floor.

    After securing the doors and the cords, you’re going to want to hook the appliance dolly up to the refrigerator on the skinniest side to help negotiate turns and tight doorways. As you notice, using the strapping on the refrigerator to the appliance dolly, you want to go behind the door handles to prevent any crushing or buckling of the door handles. The next step would be to breaking over the refrigerator and find the breaking point. This keeps the weight off of the person who is driving the dolly.

    These are big, heavy, dangerous appliances and they should be moved with plenty of help and the right equipment. When moving the refrigerator up into the truck, you always want to make sure that you have the walk board secure and pinned tight to prevent anything slipping. After having the refrigerator padded and ready to go, I would recommend putting the finished side and the door handles to the wall first and use these bumpers to build out so there’s not too much pressure on the handles. This way, if you’re moving anything else in or out of the truck, you limit the risk of denting or scratching the finished side of the refrigerator. Also, it’s a good recommendation to use two straps, ropes, or some way of securing the refrigerator to the truck properly.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified expert reports

    Read moreRead less
Earl Farnsworth Express WEBSITE AND EXTERNAL FEED
  • Earl Farnsworth Express SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Earl Farnsworth Express
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 452 VERIFIED CUSTOMERS i
Earl Farnsworth Express : Average 9.2 out of 10 based on 452 unique customer surveys of customer satisfaction.

Steven F.

VERIFIED Earl Farnsworth Express CUSTOMER

1 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were polite, very nice guys, and they were competent.

They were flexible to my time, and they were competent. That's the bottom line. They have to be competent. Everything was perfect.

John B.

VERIFIED Earl Farnsworth Express CUSTOMER

2 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable. We've used them before. They came in on budget, didn't break anything.

I like that they are very reliable. They are very polite, and they did a good job.

Erin W.

VERIFIED Earl Farnsworth Express CUSTOMER

3 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are completely competent, and did a good job. I would recommend them.

They're reliable. Nothing was broken, and everything was as promised.

Judy Q.

VERIFIED Earl Farnsworth Express CUSTOMER

4 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are thorough, pleasant, and efficient. They are also a little expensive, but they do a good job.

I like the comfort of knowing they are doing a good job. I have used them before, and feel comfortable with them because I had good experiences.

Sue M.

VERIFIED Earl Farnsworth Express CUSTOMER

5 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, very trustworthy. I'd use them any time.

They were prompt, and they did a good job. I think they're right on top of it.

Marianne K.

VERIFIED Earl Farnsworth Express CUSTOMER

6 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job. They were very professional. I did have one item that was damaged, but they told me right away. They're very honest. I was quoted an estimate, and that's exactly how much I paid. They did a great job packing up my things in a timely manner.

They were very efficient, very polite and professional. My experience was so good with them. It was all very good.

Davia R.

VERIFIED Earl Farnsworth Express CUSTOMER

7 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was hugely satisfied. They were very good. They've moved us three times. I would say they are absolutely our first choice in movers. The guys are totally reliable, super friendly, totally committed.

They have fantastic staff.

Joan R.

VERIFIED Earl Farnsworth Express CUSTOMER

8 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. They were more than helpful. They worked on one of the hottest days of the year. I was amazed by what they did.

The people who do the moving were really good guys. We liked them a lot. They were wonderful.

Brian M.

VERIFIED Earl Farnsworth Express CUSTOMER

9 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say look into them if you're moving stuff. They pack up all your stuff for you.

They were very helpful. I had a smaller shipment, so Earl Farnsworth Express packed up all the stuff that I needed to have moved and they recommended a different service to actually send everything, since it would be much cheaper for me.

Mary W.

VERIFIED Earl Farnsworth Express CUSTOMER

10 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. I would say you should use them for your moving and storage needs. They're a great company.

They were thorough, courteous, on time and on budget.

Bret H.

VERIFIED Earl Farnsworth Express CUSTOMER

11 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their quote was spot on. There were no surprises, which I appreciated. They were on time. They were very careful. The workers they had were great, friendly.

They did what they were supposed to do. There were no issues, and everything went really smoothly. The rate was very reasonable and I did shop around.

Jing-Jing W.

VERIFIED Earl Farnsworth Express CUSTOMER

12 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have no idea.

They are good.

Alicia A.

VERIFIED Earl Farnsworth Express CUSTOMER

13 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional

They were prompt, efficient, and hardworking.

Bruce H.

VERIFIED Earl Farnsworth Express CUSTOMER

14 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are prompt, honest, careful, and they get the job done. They should use them.

I would say the quality of their people. They return phone calls, and they do what they say they are going to do.

Cindy C.

VERIFIED Earl Farnsworth Express CUSTOMER

15 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were nice and dependable.

He came by and gave me a reasonable quote. He followed up on everything as well.

Dan G.

VERIFIED Earl Farnsworth Express CUSTOMER

16 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

Everything went pretty smoothly and on time. All of my stuff arrived in tact.

It was fairly painless and it wasn't a hassle.

Diane B.

VERIFIED Earl Farnsworth Express CUSTOMER

17 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, the movers they sent were just wonderful, and they even helped me with a table that needed tightening. They were very careful and really good.

The care they take with everything

Don T.

VERIFIED Earl Farnsworth Express CUSTOMER

18 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was end-to-end a great experience.

There were a lot of staff who were able to do the work.

Jack F.

VERIFIED Earl Farnsworth Express CUSTOMER

19 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick and very neat. They had shoe protections on and they were friendly. They were wonderful people.

How quick it was

Jane G.

VERIFIED Earl Farnsworth Express CUSTOMER

20 of 452

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know how to do what they do.

They have a personal touch.

Read All 452 Survey Responses at Ratings View