Diamond Certified Company Report

E.G.I Custom Painting

Diamond Certified Company Report

E.G.I Custom Painting

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 15 VERIFIED CUSTOMERS i

Jenny D.

VERIFIED E.G.I Custom Painting CUSTOMER

1 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend Eric and his crew, they were great, and I had a very good experience with them.

They were prompt, responsive, had fair pricing, and they provided high quality work. They were very neat, kept the jobsite very neat, and they were trustworthy.

Lyle N.

VERIFIED E.G.I Custom Painting CUSTOMER

2 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've used them twice and we've been able to work really well together. They answer all of my questions. I would tell a friend that Eric is really friendly.

He's pretty thorough. He did some painting for me, on an older house with cracks that needed some repairs, and he was really helpful with that. He's also really flexible, in terms of his time and scheduling.

Martin A.

VERIFIED E.G.I Custom Painting CUSTOMER

3 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

He quoted the work he was going to do, and he did it for that price.

He was really friendly.

Read All 15 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

E .G.I Custom Painting provides a complete range of interior and exterior painting services for residential and commercial clients in Marin and Sonoma Counties. In addition to preparing and painting all types of surfaces, the company has the training and experience to perform color consultations, repair drywall and dry rot, and more.

Owner Eric Isenberg credits much of E.G.I Custom Painting’s success to his meticulous, detail-oriented approach to the painting process. “I’m a big believer in preparation—before I paint anything, I make sure it’s thoroughly sanded, caulked and primed,” he explains. “I also use a lot more paint than most contractors. When I do the final walkthrough with a customer, I want them to see how much detail went into their job.”

E.G.I Custom Painting emphasizes clear communication throughout every step of its client’s painting projects, which Mr. Isenberg says is important for ensuring high-quality results. “I spend time explaining things to my clients because it makes them feel more comfortable with the process. They have to live with the colors and styles they choose, so I want them to have all the information they need to make the right decisions.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON E.G.I Custom Painting

COMPANY CONTACT
Service AREA

Marin County
Sonoma County
San Rafael
Novato
Mill Valley
San Anselmo
Larkspur
Corte Madera
Tiburon
Sausalito
Fairfax
Ross

SERVICES PERFORMED

Interior & Exterior Painting
Color Consultations
Required Drywall & Dry Rot Repairs

DIAMOND CERTIFIED RESEARCHED ARTICLES ON E.G.I Custom Painting

Company Profile

E .G.I Custom Painting provides a complete range of interior and exterior painting services for residential and commercial clients in Marin and Sonoma Counties. In addition to preparing and painting all types of surfaces, the company has the training and experience to perform color consultations, repair drywall and dry rot, and more.

Owner Eric Isenberg credits much of E.G.I Custom Painting’s success to his meticulous, detail-oriented approach to the painting process. “I’m a big believer in preparation—before I paint anything, I make sure it’s thoroughly sanded, caulked and primed,” he explains. “I also use a lot more paint than most contractors. When I do the final walkthrough with a customer, I want them to see how much detail went into their job.”

E.G.I Custom Painting emphasizes clear communication throughout every step of its client’s painting projects, which Mr. Isenberg says is important for ensuring high-quality results. “I spend time explaining things to my clients because it makes them feel more comfortable with the process. They have to live with the colors and styles they choose, so I want them to have all the information they need to make the right decisions.”

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Company Philosophy

"My clients are very important to me, so I'm always honest with them and make sure they're completely satisfied with my work before moving on to the next project. My goal is to provide every customer with a quality paint job that lasts for many years."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting companies that have earned the prestigious Diamond Certified award. For E.G.I Custom Painting, the best way to keep customers satisfied is to stay committed to fulfilling their needs, regardless of the extent of their painting projects. “My goal is to give every client the best possible value for their money,” affirms owner Eric Isenberg. “I never want to accept payment from someone who’s unhappy with my work, so I always take the time to provide beautiful, durable paint jobs.”

E.G.I Custom Painting has been providing interior and exterior painting services for residential and commercial clients in Marin and Sonoma Counties since 2004. The company has the training and equipment to prepare and paint all types of surfaces, and it’s also qualified to perform color consultations, repair drywall and dry rot, and more.

Unlike less experienced painting companies that take an “assembly line” approach to every job in an effort to increase their workload volume, E.G.I Custom Painting focuses on the details so it can ensure long-lasting quality. “For example, most painters only apply two coats of paint, but I usually do three or four,” says Mr. Isenberg. “I also back-roll all surfaces to make sure everything is completely sealed against moisture intrusion.”

Ultimately, Mr. Isenberg sees his detail-oriented business practices as E.G.I Custom Painting’s most important attributes. “I use tape around all of my seams to ensure they come out super straight,” he says. “Some painters just do this by hand, but taking a few extra minutes to apply tape makes a big difference when it comes to creating a clean finished product.”

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Industry Info

If you want to give your cabinets a fresh look, consider applying a high-quality paint product.

“When it comes to repainting cabinets, I usually recommend Aura by Benjamin Moore,” says Eric Isenberg, owner of E.G.I Custom Painting in Rohnert Park. “It’s a water-based product that covers really well and is very strong and durable. It’s a little pricey to use on walls, but it’s great for cabinets because you only need two or three gallons. Also, since it goes on thick, you only need two or three coats, whereas you might need five or six coats if you were using a low-grade semi-gloss paint.”

Mr. Isenberg says one of Aura’s biggest performance benefits is its ability to act more like an industrial-grade coating than regular paint. “This paint is so strong and covers so well that it will fill in most small dents or nicks in a cabinet’s surface. It also results in far fewer visible brush marks—typically, it’ll reduce these by 50 percent.”

Aura’s heavy-duty character makes it particularly ideal for repainting cabinets that have existing coats of oil-based paint. “If a cabinet has been brushed several times with oil-based paint, stripping it with a heat gun can cause the surface to blister,” explains Mr. Isenberg. “With Aura, this isn’t necessary. When it comes to applying paint to an oil-based surface, the best course of action is to prime it, sand it, apply a coat of Aura, lightly sand that and then apply a final coat or two of Aura. Because of the extreme coverage and sturdiness, it looks like everything was sanded down to the wood, when in fact it only involved a light surface sanding.”

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Frequently Asked Questions

Q: How soon can you start my painting project?

A: Typically, I’ll be able to start your project within two weeks of your initial call.

Q: Can I see examples of your past work?

A: Of course. In addition to giving you contact info for a couple of recent clients, I’ll write down some addresses of homes I’ve painted so you can drive by and see them.

Q: Can you recommend a good paint for my project?

A: Certainly. The two main brands I use are Kelly-Moore and Benjamin Moore, so I usually recommend one of those depending on the application.

Q: Can you help me choose colors?

A: Yes, I have a lot of experience with color consultation and I’d be happy to assist you with that.

Q: Do you keep a clean worksite?

A: Yes, cleanliness is a big deal for me. I cover everything in the areas where I’m painting and always clean up at the end of each day.

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SELECTED PHOTOS FROM E.G.I Custom Painting

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Eric Isenberg

Expert CONTRIBUTOR PROFILE
  • Eric Isenberg is a 28-year veteran of the painting industry and owner of E.G.I Custom Painting, a Diamond Certified company. He can be reached at (415) 429-4994 or by email.

Eric Isenberg: Painting the Town

By James Florence, Diamond Certified Resource Reporter

ROHNERT PARK — It’s often said that what happens in Vegas stays in Vegas, but Eric Isenberg has no problem relaying the story of how his stint in the desert metropolis led to a painting career. “After high school, a friend of mine moved to Las Vegas and got a job at a car wash,” he remembers. “He told me the money was really good, so I moved out there and joined him.” When things slowed down at the car wash, Eric found work with a high-end home builder who later introduced him to the painting trade. “I started on the cleanup crew and moved up to doing drywall and painting. I caught on pretty quickly…it just came easy for me.” Later, Eric joined the union, which gave him a chance to further hone his skills as a painter. Eventually, he returned to his home of Sonoma County and started his own painting company.

Today, as owner of E.G.I Painting, Eric says his favorite part of his job is the transformation that takes place during the course of each job. “I really like the process of cleaning up and painting a house that looks dirty and worn-down. By the time you’re done, it looks like a new house and the customer is really happy, so it’s a satisfying end result.”

A resident of Rohnert Park, Eric expresses his appreciation for the diverse beauty of the Bay Area landscape. “I especially love the mornings here, when the fog is low and the sun is shining down over the valley. It really doesn’t matter where you go in the Bay Area—you’re bound to find some natural beauty.”

Outside of work, Eric likes to stay active. “I love going to the gym and training, going on hikes, and riding my mountain bike,” he affirms. “I also enjoy swimming, going on early morning walks with my dog and hanging out with my youngest son.” Additionally, Eric makes a point of staying in touch with his four older children, who are each pursuing their own lives and careers. “My kids get mad at me for calling them too much—especially my two daughters, because I like to keep tabs on my grandkids.”

In regard to his professional career, Eric espouses the importance of doing things right the first time. “I often hear that certain painting companies will get the final check but end up coming back to do touch-up work,” he explains. “That’s something I make sure to avoid. When a customer hands me a check at the end of the job, I want everything to be perfect, with all straight lines and no paint on the windows or doorknobs. There shouldn’t be anything left to do after that point.”

When asked the first thing he’d do if he were to retire tomorrow, Eric says he’d take a leisure trip at sea. “I would go on a two-week cruise. I’m not sure where I’d want to go…just as long as the ship has all the best amenities.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Oakland Raiders.

Q: What’s your favorite restaurant?
A: Cattlemens in Petaluma.

Q: If you could travel anywhere in the world, where would you go?
A: Australia. I’ve had a few friends from there, and they’re just the warmest people. Plus, it seems like a very diverse place—one side is desert, the other side is green. From what I hear, you can do anything from cliff diving and snorkeling to spelunking.

Q: What’s your favorite snack?
A: Ice cream.

Q: What was your favorite Halloween costume as a child?
A: A Star Wars character. Almost every year during my childhood, I was Darth Vader, C-3PO or some other character from those movies.

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Expert articles
  • Maintaining Your House Paint with Power Washing

    ROHNERT PARK — An often-overlooked aspect of home maintenance is cleaning the exterior, which not only removes dirt buildup but contributes to paint color retention and longevity as well. The best way to keep your home’s exterior clean is with regular power washing.

    While most of the dirt and debris that accumulates on a home’s exterior is harmless, if it’s not routinely cleaned off, it can lead to mold and other types of buildup. Over time, this buildup can harm your paint job and make repainting more expensive. For example, a home exterior with excessive buildup may require a lot more prep work before repainting, which adds to the cost of the job. In contrast, having your home power washed every couple of years will remove debris buildup, resulting in greater longevity and performance of the paint, as well as less money spent on repainting.

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Expert video tip
  • Video: Benefits of Power Washing

    Complete Video Transcription:

    ROHNERT PARK — Host, Sarah Rutan: If you want to keep your home’s paint job looking better for longer, consider investing in professional power washing. Today we’re in Rohnert Park with Diamond Certified Expert Contributor Eric Isenberg of E.G.I Custom Painting to learn more.

    Diamond Certified Expert Contributor, Eric Isenberg: The most important aspect of painting is keeping your house clean. Power-washing is really important for the quality of the paint, the longevity of the paint, and the outstanding color retention. When the house is power-washed, it keeps it clean and free of debris, and the maintenance comes down in the beginning and the end.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON E.G.I Custom Painting
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 15 VERIFIED CUSTOMERS i
E.G.I Custom Painting : Average 9.7 out of 10 based on 15 unique customer surveys of customer satisfaction.

Jenny D.

VERIFIED E.G.I Custom Painting CUSTOMER

1 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend Eric and his crew, they were great, and I had a very good experience with them.

They were prompt, responsive, had fair pricing, and they provided high quality work. They were very neat, kept the jobsite very neat, and they were trustworthy.

Lyle N.

VERIFIED E.G.I Custom Painting CUSTOMER

2 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've used them twice and we've been able to work really well together. They answer all of my questions. I would tell a friend that Eric is really friendly.

He's pretty thorough. He did some painting for me, on an older house with cracks that needed some repairs, and he was really helpful with that. He's also really flexible, in terms of his time and scheduling.

Martin A.

VERIFIED E.G.I Custom Painting CUSTOMER

3 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

He quoted the work he was going to do, and he did it for that price.

He was really friendly.

Ernie H.

VERIFIED E.G.I Custom Painting CUSTOMER

4 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to work with, responsive, and answered my questions. They did good work.

I felt like they took their work seriously and did it well.

Paul

VERIFIED E.G.I Custom Painting CUSTOMER

5 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

He goes above and beyond.

He did good painting for us. He came back, and he did some extra work that we wanted. He even went to the paint store with us to help us pick something out.

Heather O.

VERIFIED E.G.I Custom Painting CUSTOMER

6 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were flexible when I needed it and available quickly.

I liked talking with Eric. He was able to answer my questions. I thought I knew exactly what I wanted, and he was willing to go with it even though he gave me different advice, so I got what I wanted in a better way.

Zoe Y.

VERIFIED E.G.I Custom Painting CUSTOMER

7 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's worth every penny because he makes your job easy.

He was honest and helpful. He painted on the color I picked, and I wanted to cry, because it was so bad, so he went with me down to the paint shop to help me pick out a color that I liked that would look good as well. Every time I texted him with a concern, he texted right back, and if it was too long of a text, he'd call just in case. I had other people who were horrible working at the same time. He bent over backwards to accommodate them.

Vickie R.

VERIFIED E.G.I Custom Painting CUSTOMER

8 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fantastic. They were more than perfect.

I liked everything, from the rapport, to the professionalism, just everything. I'm a senior, and I was overwhelmed by what I needed to do. They went above and beyond for me. They were awesome.

Courtney G.

VERIFIED E.G.I Custom Painting CUSTOMER

9 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

He has an amazing attention to detail.

I feel confident he knows what he's doing. His work is always good.

Jerri C.

VERIFIED E.G.I Custom Painting CUSTOMER

10 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

I didn't have a problem with them. I'd tell others to go for it.

They were very professional, did a good job, everybody was friendly, and they were just great.

Mary M.

VERIFIED E.G.I Custom Painting CUSTOMER

11 of 15

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick and efficient.

They were easy to work with.

Barry M.

VERIFIED E.G.I Custom Painting CUSTOMER

12 of 15

Quality 9
9 10
Loyalty Yes
CRITIQUE

He was very personable, they were clean, and they cleaned up well after themselves. They were very attentive to the job and they did a good job.

They did what they said they were going to do. The paint was good, and they were very thorough.

Ella L.

VERIFIED E.G.I Custom Painting CUSTOMER

13 of 15

Quality 9
9 10
Loyalty Yes
CRITIQUE

They did a job well done. I'd definitely recommend them.

I liked the quality of their work.

Eric T.

VERIFIED E.G.I Custom Painting CUSTOMER

14 of 15

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would say they're reasonably priced and they do quality work.

Honesty and quality

Jack B.

VERIFIED E.G.I Custom Painting CUSTOMER

15 of 15

Quality 8
8 10
Loyalty Yes
CRITIQUE

They did a pretty good job for a reasonable price.

He did what he said he was going to do.

Read All 15 Survey Responses at Ratings View