Diamond Certified Company Report

Driven Auto Care

Diamond Certified Company Report

Driven Auto Care

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

Al S.

VERIFIED Driven Auto Care CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is the best.

They're the best.

Robert M.

VERIFIED Driven Auto Care CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I find them trustworthy.

They were very upfront about the cost and the work they were doing.

Elizabeth W.

VERIFIED Driven Auto Care CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel they are very honest, you can trust them, and they are very competent.

They take their time to explain if there is a problem, they go into detail and explain things before they start doing the work, and you don't feel rushed.

Read All 250 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Paul Jancis, Owner

Driven Auto Care is a full-service auto repair shop that serves Santa Clara County drivers. Its services include smog checks, alignments, oil changes, major engine and transmission repairs, electrical and check engine light diagnoses, brakes, air conditioning, and more. The Mountain View-based company works on all domestic and foreign vehicles, and it specializes in Nissan, Infiniti, Honda, Acura, Toyota and Lexus.

Owner Paul Jancis founded Driven Auto Care in 2007 after working in dealerships for many years. He says the notion to open his own shop came from a desire to provide a more personalized approach to customer service. Mr. Jancis is an ASE Certified Advanced Level Specialist and a Certified Nissan Technician, and he volunteers for many community-based organizations, including the Boy Scouts of America.

Driven Auto Care takes great pride in its overall appearance, says Mr. Jancis, from its shop floor to its waiting room and restrooms. The company is also proud to be a Clean Bay Business, which means it practices waste minimization and water pollution prevention by keeping pollutants out of storm drains and sewers.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Driven Auto Care

Service AREA

Santa Clara County
Mountain View
Milpitas
Palo Alto
San Jose
Sunnyvale
Morgan Hill
Saratoga
Los Gatos

Get Directions
SERVICES PERFORMED

Full-Service Auto Shop
Factory-Recommended Service
Check Engine Light Diagnostics
General & Major Repairs
Scheduled Maintenance
Shuttle Service
Smog Inspection

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Driven Auto Care

Company Profile

Driven Auto Care is a full-service auto repair shop that serves Santa Clara County drivers. Its services include smog checks, alignments, oil changes, major engine and transmission repairs, electrical and check engine light diagnoses, brakes, air conditioning, and more. The Mountain View-based company works on all domestic and foreign vehicles, and it specializes in Nissan, Infiniti, Honda, Acura, Toyota and Lexus.

Owner Paul Jancis founded Driven Auto Care in 2007 after working in dealerships for many years. He says the notion to open his own shop came from a desire to provide a more personalized approach to customer service. Mr. Jancis is an ASE Certified Advanced Level Specialist and a Certified Nissan Technician, and he volunteers for many community-based organizations, including the Boy Scouts of America.

Driven Auto Care takes great pride in its overall appearance, says Mr. Jancis, from its shop floor to its waiting room and restrooms. The company is also proud to be a Clean Bay Business, which means it practices waste minimization and water pollution prevention by keeping pollutants out of storm drains and sewers.

Read moreRead Less
Company Philosophy

"Our goal is to give our customers the most positive auto care experiences possible at reasonable costs. We want to give them the type of services and amenities they'd expect from a top dealership, but with the kind of pricing and personal attention that can only be found at an independent facility."

Read moreRead Less
Comparative Summary

During his 12 years working for a car dealership, Paul Jancis increasingly found himself feeling the business was too focused on profits and not enough on customers. It motivated him to start his own repair shop, built upon “the ideal of developing a customer relationship, a customer for life,” he says.

The result was Driven Auto Care, providing dealership-quality services to Santa Clara County since 2007. Driven Auto Care works on all domestic and Asian vehicles.

Driven Auto Care is a full-service shop, providing everything from basic oil changes and factory-recommended maintenance to major repairs and smog inspection. With its specialized training, equipment and certifications, Driven Auto Care handles many types of repairs that other shops can’t. It guarantees customers the same quality workmanship available from a dealership at a price and level of personal service you’d expect from a local, family-owned shop, says Mr. Jancis.

Much of the equipment used by Driven Auto Care is leading-edge technology, including:

Snap-On Scanner and Lab Scope for highly reliable assessments of “check engine” light and drivability diagnostics.

Digital Imaging Alignment Machine aligns your car more precisely than conventional tools, without disturbing vehicle suspension. The result is better tire life and gas mileage.

On-The-Car Brake Lathe enables a precision machine surface to get as close as .0005 inches of the runout, eliminating brake vibration. Brakes will be safer, last longer and ride smoother.

If you decide to wait while Driven Auto Care repairs your car, you’ll find a clean, spacious office with amenities like free wireless Internet and beverages. The shop can also arrange loaner vehicles.

Read moreRead Less
Industry Info

If an auto repair shop is clean and organized, that’s a good sign. Auto repair shops typically raise images of oily rags and grimy mechanics. To some degree, that stereotype is justified; it’s just the nature of the business. But according to Paul Jancis of Driven Auto Care, that’s all the more reason to look favorably upon shops that are relatively clean and well-maintained.

“If it looks neat, organized and clean, and the employees are clean and organized, that’s a good sign the shop is being well managed and the employees take pride in their work,” he says.

Also, says Mr. Jancis, note whether you’re permitted to have a conversation with the actual technicians who will work on your car as opposed to dealing with front-office personnel. If you can, say hello and ask the technician to explain the problems and the nature of the repair. Technicians who actually meet their customers, he says, are much more likely to put in that “little extra effort” that could mean the difference between a satisfactory repair and an outstanding one.

Some other points to keep in mind when choosing an auto repair shop:
• The technicians should welcome questions without seeming impatient.
• You should never be made to feel uncomfortable when requesting a second opinion.
• Beware of a shop that, in the past, has fixed the same problem on your car multiple times.
• You should be able to see the work area from the waiting area and, if you ask, be permitted to inspect it.
• Be leery of dealerships, particularly for minor repairs. They nearly always overcharge.

Another strong indicator of quality is certification. Make no mistake—there are plenty of uncertified mechanics who are extremely talented. But a certificate demonstrates that the auto mechanic takes his or her profession seriously enough to seek out more professional training.

Read moreRead Less
Frequently Asked Questions

Q: Do you offer a warranty?

A: We have a 12-month, 12,000-mile warranty.

Q: Can I get an estimate in writing?

A: If you give me an email address, I can send an estimate for your approval, so you know exactly what to expect for the price.

Q: Can I get a rental car while work is being performed on mine?

A: Absolutely.

Q: Can I wait while you work on my car?

A: Yes, we have a clean, comfortable area where you can sit, with beverages and free wireless Internet.

Read moreRead Less

SELECTED PHOTOS FROM Driven Auto Care

View Comments
Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Paul Jancis

Expert CONTRIBUTOR PROFILE
  • Paul Jancis is a 15-year veteran of the automotive industry and owner of Driven Auto Care, a Diamond Certified company since 2008. He can be reached at (650) 530-0933 or by email.

Owner

Paul Jancis: Shifting Gears

By James Florence, Diamond Certified Resource Reporter

MOUNTAIN VIEW — When asked how he got into the automotive field, Paul Jancis says it was anything but a gradual transition—more like an abrupt shifting of gears. “Basically, I had an early midlife crisis,” he explains. “I was in restaurant management and I wasn’t happy, so I did some soul searching and asked myself, ‘What do I really want to do with my life?’ I’d always been mechanically inclined and had a strong interest in cars, so I figured automotive work might be a good option. I didn’t have any experience, but I knew it was something I’d enjoy, so I enrolled at the Sequoia Institute in Fremont and learned the trade.”

After spending the first few laps of his automotive career working for dealerships like Nissan, Paul made the move to found his own repair shop in 2007. Today, as owner of Driven Auto Care, he says his favorite part of his job is its variety. “When you’re working on cars, every day is different from the day before, so that keeps things interesting.”

A resident of Santa Clara County, Paul spends his time outside of work on a variety of active pastimes. “I’m a Scout Master with the Boy Scouts of America,” he details. “I was a Scout when I was a kid and my kids were Scouts as well, so I’ve been involved my entire life.” A self-described foodie, Paul also enjoys cooking at home and sampling different restaurants around the Bay Area. Additionally, he likes spending quality time with his wife, Debbie, and their three adult children.

In his life and career, Paul espouses the importance of trustworthiness. “I’m all about living with integrity and building trust,” he affirms. “Trustworthiness is the first virtue listed in the Scout Law, and that’s because without trustworthiness, nothing else matters. The same goes with auto repair. It doesn’t matter what a shop’s rates are—if you can’t trust them, it won’t turn out well. So, I always emphasize trust with my customers and do my best to build that up over the long term.”

When asked the first thing he’d do if he were to retire tomorrow, Paul says he’d relocate to a tropical locale. “I’d sell everything, move to the U.S. Virgin Islands and buy a little house on the beach. This past summer, I took my Scout troop on a weeklong trip around the Virgin Islands, and I certainly wouldn’t mind living there permanently.”

Ask Me Anything!

Q: What was your first car?
A: A 1972 Chevrolet Nova.

Q: Are you a dog person or a cat person?
A: A cat person—we have seven.

Q: Music or talk radio?
A: Music.

Q: What’s your favorite band?
A: The Eagles, with the Beatles being a close second.

Q: What do you like on your pizza?
A: Italian sausage and mushrooms.

Read moreRead less
Expert articles
  • The Importance of Manufacturer-Recommended Maintenance

    MOUNTAIN VIEW — As vehicles get more expensive, it’s becoming more common for owners to keep their cars for longer periods of time. However, if you want your car to be reliable for the long term, you’ll need to be proactive about regular maintenance. As automotive technology continues to advance, today’s vehicles don’t just consist of mechanical parts—they also incorporate a lot of sophisticated computer technology. For this reason, it takes more than mere oil changes to address the full spectrum of your car’s maintenance needs.

    The best way to ensure your car is being comprehensively maintained is to follow its manufacturer-recommended maintenance schedule. This schedule (which can be found in your owner’s manual) outlines a sequence of service appointments to be performed at specific mileage markers. For example, the 90,000-mile service typically includes replacement of the engine’s timing belt, spark plugs and vital fluids. These regularly scheduled appointments are designed to keep your vehicle running optimally for the long haul.

    While these maintenance intervals are important, you should avoid add-on items and services that your vehicle’s manufacturer hasn’t recommended. In many cases, these will interfere with your car’s operation and end up costing you money. That’s why it’s crucial to take your car to a quality repair shop that’s familiar with your car’s maintenance needs.

    Read moreRead less
Expert video tip
  • Video: Vehicle Manufacturer’s Maintenance Schedule

    Complete Video Transcription:

    MOUNTAIN VIEW — Host, Sarah Rutan: If you want your vehicle to go the distance, you’ll need to pay attention to its manufacturer-recommended maintenance schedule. Today we’re in Mountain View with Diamond Certified Expert Contributor Paul Jancis of Driven Auto Care to learn more.

    Diamond Certified Expert Contributor, Paul Jancis: So, as today’s cars get more and more expensive, it’s very common for people to be able to keep their cars 10 or 15 years or even longer. The most important thing, to be able to keep the car running best, is to keep up with your regularly-scheduled maintenance by following the manufacturer’s schedule in your owner’s manual, keep your car running the longest.

    So, stay away from all the extra, added-on items that other shops may have you do that the manufacturer has not recommended, because that will just cost you more money in the long term and not be beneficial for your car. So, make sure that you go to a shop that you really trust, and follow the schedule that the manufacturer says.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Driven Auto Care WEBSITE AND EXTERNAL FEED
  • Driven Auto Care SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.drivenautocare.com
Diamond Certified RATINGS ON Driven Auto Care
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i
Driven Auto Care : Average 8.9 out of 10 based on 250 unique customer surveys of customer satisfaction.

Al S.

VERIFIED Driven Auto Care CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is the best.

They're the best.

Robert M.

VERIFIED Driven Auto Care CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I find them trustworthy.

They were very upfront about the cost and the work they were doing.

Elizabeth W.

VERIFIED Driven Auto Care CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel they are very honest, you can trust them, and they are very competent.

They take their time to explain if there is a problem, they go into detail and explain things before they start doing the work, and you don't feel rushed.

Juan C.

VERIFIED Driven Auto Care CUSTOMER

4 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I took my car there once. I would recommend them.

They have fast service, no complaints.

Eric B.

VERIFIED Driven Auto Care CUSTOMER

5 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them without hesitation.

It was quick.

Robin P.

VERIFIED Driven Auto Care CUSTOMER

6 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were close by.

William R.

VERIFIED Driven Auto Care CUSTOMER

7 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

All in all, I can say they are trustworthy.

They are trustworthy.

Adrian M.

VERIFIED Driven Auto Care CUSTOMER

8 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest and cost-competitive. I value their opinions.

They are very honest and cost-competitive. I never feel snowed by them or that they are adding extra fees to the cost. They do a great job. I have taken my car other places for a quote, and then I go to Driven Auto Care, and they always charge much less, and the service is great.

Luke P.

VERIFIED Driven Auto Care CUSTOMER

9 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, very reasonably priced, and very professional.

How quickly I was able to get my smog check completed

Lawrence L.

VERIFIED Driven Auto Care CUSTOMER

10 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have friendly and efficient service at a reasonable price

They have friendly and efficient service at a reasonable price. They have been very good.

Zoe L.

VERIFIED Driven Auto Care CUSTOMER

11 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, knowledgeable, and budget-conscious. They never try to sell me anything that I don't need.

Their expertise and customer service, they always try to accommodate my schedule.

Becky G.

VERIFIED Driven Auto Care CUSTOMER

12 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick, had on-time delivery of the service, and it was bargain.

They were quick, had on-time delivery of the service, and it was bargain.

Lance D.

VERIFIED Driven Auto Care CUSTOMER

13 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is so refreshing to have a company that won't overspend your money. They are committed to spending how much you want to spend on your car. That is the best gift in the world. His style of sales is very honest. He is one of the most honest auto mechanics I have ever met in my life. I would be happy to tell others about him.

First, his desire to be cost-effective, to have a conversation with the consumer regarding the vehicle and the situation they are in, he is very transparent about what he can and can't do to save you money. Second, he is very clear and authentic in that he is doing the best he can. Third, I find that he can educate without being condescending. Many auto mechanics will talk to me differently than they would talk to my wife, and I personally find that offensive. He treats everyone equally and it is about the knowledge. It is his expertise. He provides information in a way that the consumer can understand to make the best decision. He doesn't talk over people's heads.

Jackson M.

VERIFIED Driven Auto Care CUSTOMER

14 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. Check them out.

They were great.

Allen H.

VERIFIED Driven Auto Care CUSTOMER

15 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the owner. He had pictures that his kids had drawn up on the wall. I really liked that.

They are convenient.

Oscar M.

VERIFIED Driven Auto Care CUSTOMER

16 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that I can go to any other place and usually they tell me that I need $1,000 work on my car. When I go to Driven Auto Care, they tell me what I need done is much, much less. They are very honest.

Their honesty, and the service is fast.

Albert B.

VERIFIED Driven Auto Care CUSTOMER

17 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very convenient. They are just a friendly ownership. They work you into their schedule.

The whole process is very simple and straightforward.

Betty P.

VERIFIED Driven Auto Care CUSTOMER

18 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, competent, and they don't play games. They tell you what is going on, they give you options, and they leave it up to you to make up your mind.

They care about their customers and their safety while they are driving their car.

Brittany G.

VERIFIED Driven Auto Care CUSTOMER

19 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

They are very reasonable. I haven't had any problems with them.

Candace C.

VERIFIED Driven Auto Care CUSTOMER

20 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a good experience there.

I made an appointment. They got my car in, and they got my car out. The price was good.

Read All 250 Survey Responses at Ratings View