Diamond Certified Company Report

Door Pros

Diamond Certified Company Report

Door Pros

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 228 VERIFIED CUSTOMERS i

Steinhart P.

VERIFIED Door Pros CUSTOMER

1 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very prompt, they get the job done when they say they are going to get it done, and they do good work.

They are very prompt, they get the job done when they say they are going to get it done, and they do good work. When there was one little issue with one of the doors they installed, they took take of it right away.

Brad C.

VERIFIED Door Pros CUSTOMER

2 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They responded to my needs in a very timely manner. They're professional and accommodating.

They're timely in regards to everything they do.

Brenda J.

VERIFIED Door Pros CUSTOMER

3 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient, very timely, and everything was done very professionally.

The representative was very well informed and he went over all the options. He was very personable and he went over all of the options.

Read All 228 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Josh Camilleri (L) and Jared Willis, Owners

Door Pros provides a wide range of garage door services for residential and commercial customers throughout San Francisco and the Peninsula, handling everything from spring, cable and hardware repairs to automatic door opener installations and door panel replacements. In addition to its maintenance and repair services, the family-owned and operated company specializes in selling and installing all models of new garage doors.

Owner Josh Camilleri credits Door Pros’ success to its highly experienced and dedicated technicians, all of whom are trained to use the latest industry technology and techniques to ensure high-quality results. “We’ve been growing steadily over the past few years, but our employees still have the same attitudes and business ethics as when we started,” he says. “Our goal has always been to keep our customers happy by providing excellent services that exceed their expectations, and that’s what we continue to do.”

Door Pros is known for its comprehensive same-day repair services, which are designed to maximize turnaround time without compromising quality of workmanship. “Our ability to quickly handle problems is an important asset,” confirms Mr. Camilleri. “When customers see we’re able to expertly fix their doors and install new hardware in one day, they feel confident about calling us again and referring us to others.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Door Pros

Service AREA

San Francisco
San Mateo County
Marin County
Sonoma County

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SERVICES PERFORMED

New Garage Door Sales
Garage Door Repair and Service
New Garage Door Openers
Garage Door Opener Repair
Broken Hinges and Hardware
Door Panel Replacement Sections
Garage Door Installation

BRANDS Supported
  • Clopay

  • LiftMaster

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Door Pros

Company Profile

Door Pros provides a wide range of garage door services for residential and commercial customers throughout San Francisco and the Peninsula, handling everything from spring, cable and hardware repairs to automatic door opener installations and door panel replacements. In addition to its maintenance and repair services, the family-owned and operated company specializes in selling and installing all models of new garage doors.

Owner Josh Camilleri credits Door Pros’ success to its highly experienced and dedicated technicians, all of whom are trained to use the latest industry technology and techniques to ensure high-quality results. “We’ve been growing steadily over the past few years, but our employees still have the same attitudes and business ethics as when we started,” he says. “Our goal has always been to keep our customers happy by providing excellent services that exceed their expectations, and that’s what we continue to do.”

Door Pros is known for its comprehensive same-day repair services, which are designed to maximize turnaround time without compromising quality of workmanship. “Our ability to quickly handle problems is an important asset,” confirms Mr. Camilleri. “When customers see we’re able to expertly fix their doors and install new hardware in one day, they feel confident about calling us again and referring us to others.”

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Company Philosophy

"We take great pride in the craftsmanship and dedication we put into every project. Our attention to detail has always made us stand out in our industry and has allowed us to develop a positive reputation with our clientele. Ultimately, we want each customer to have a positive experience that extends throughout every phase of their garage door project."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for garage door companies that have earned the prestigious Diamond Certified award. For Door Pros Inc., achieving and maintaining high levels of customer satisfaction is dependent upon ensuring every client receives products and services that are right for their particular situations. “We do whatever it takes to ensure our customers are 100 percent satisfied with our work,” confirms owner Josh Camilleri. “Our goal is to receive zero complaints, and the only way we can accomplish that is by taking a detail-oriented approach to every job.”

Door Pros has been selling, installing and repairing garage doors and automatic garage door openers since 2006. The family-owned and operated company exclusively sells and installs Clopay garage doors and LiftMaster openers, but it’s equipped to work on all types of brands and systems. For the convenience of its clients, Door Pros offers same-day repair services that are designed to maximize turnaround time without compromising quality of workmanship.

Unlike less experienced garage door companies that are often forced to extend simple jobs because they lack specific parts, Door Pros makes sure all its service trucks are fully stocked with a wide variety of standard and special parts–a comprehensive approach that allows the company to expedite its services and save its customers money. “Maintaining stocked trucks is a very important part of our success,” says Mr. Camilleri. “In fact, the only time we have to leave a job to place an order is when a customer has an older garage door system that isn’t even manufactured anymore.”

Another distinguishing feature of Door Pros is its highly trained and experienced technicians, many of whom have been in the garage door industry for more than 20 years. Mr. Camilleri says maintaining a staff of experts allows his company to complete repairs and installations quicker and with a higher quality level than most companies, which ultimately benefits customers. “We also have connections with the best distributors and manufacturers in the industry,” he adds. “Our expertise ensures we’re prepared to complete each job in a timely fashion.”

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Industry Info

Take simple steps to ensure your garage door opener is operating as efficiently as possible. The garage door opener is usually the most overlooked component of a garage door system, but it requires regular maintenance just like anything else. In fact, a malfunctioning garage door opener can tell you a lot about the efficiency of the entire system. For example, if you try to open your garage door and sense it’s struggling under its own weight, chances are you don’t need a more powerful opener—it’s more likely that the door itself needs to be adjusted. There are many reasons for a garage door falling out of proper alignment, so make sure you have a professional diagnose the situation before attempting to fix it yourself.

For more on properly maintaining your garage door opener, consider the following tips:

• Every garage door opener is designed to reverse direction when the descending door comes into contact with an obstruction. If your door has problems in this situation, the opener’s sensitivity may need to be adjusted. The owner’s manual can tell you how to make the adjustment, but you should also consider having a trained professional perform this service.
• By law, all garage door openers that were manufactured in the United States before 1993 must include a second safety reversal feature—in most cases, it’s photoelectric eyes that are installed no higher than six inches above the floor and create an invisible beam that, once broken, automatically reverses the door. If your door opener doesn’t have a similar feature, you should get a new one.
• Make sure your garage door opener’s push button is wall-mounted at least five feet above the floor so it’s out of the reach of children. As a further safety precaution, you should always keep the opener’s remote control where children can’t find it and teach them the importance of never playing with it.
• Some garage door transmitter signals can be “recorded” by thieves and replayed later to open the door. However, if your remote control contains rolling code technology, the code changes after every use and renders transmitter recording devices useless. Contact your garage door’s manufacturer or a garage door professional to learn more about this technology.

When it comes to purchasing a complete garage door system, Josh Camilleri, owner of Door Pros Inc. in San Rafael, says it’s best to buy from a company that will also handle the installation. “It’s simply not cost effective to buy a system yourself and then look for a company to install it—often times, you’ll discover the system doesn’t meet your particular needs. You should also avoid purchasing a kit system from a big box hardware retailer. They tend to break quickly and you end up spending more money than if you’d chosen a professionally installed system.”

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Frequently Asked Questions

Q: How long will it take you to repair my garage door?

A: We almost always complete repairs on the same day. Our trucks are fully stocked with parts from a wide variety of manufacturers, so we rarely need to run back to the shop to pick up parts. The only time we have to do that is if you have a custom system or an older system that isn’t manufactured anymore.

Q: My garage door only opens a few inches. What’s wrong?

A: It’s probably a broken spring, which is a repair for which we can provide same day service. Keep in mind, don’t keep hitting your wall button and trying to force it open—that might burn out the motor and make the problem worse.

Q: Why won’t my garage door close?

A: If your garage door won’t close, it usually means the sensors are out of alignment. You can align them yourself if you’re handy, but we can do that repair with same day service, too. If the two lights on the sensors are flashing or aren’t illuminated, there are times where we may need to replace the sensors.

Q: Will my garage door work if the electricity goes out?

A: Almost all automatic garage door systems have an emergency release cord that hangs down from the motor. Pull the emergency release cord and you’ll be able to open and close the door manually until the power comes back on.

Q: What happens if I lose the remote to my garage door opener?

A: Remotes can be reprogrammed or replaced, and we carry a variety of replacement remotes on our service trucks. Also, we can reprogram the remote codes so the old codes will no longer work. Depending on the system, you may even be able to do it yourself.

Q: Do you install keypad systems?

A: Yes. We sell and install universal keypad systems that work with the majority of automatic garage door systems.

Q: Can you install windows on an existing garage door?

A: It depends on the door. Once we know the manufacturer of the door and the width and length of the panels you want replaced with windows, we can give you a definite answer.

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Diamond Certified RATINGS ON Door Pros
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 228 VERIFIED CUSTOMERS i
Door Pros : Average 9.2 out of 10 based on 228 unique customer surveys of customer satisfaction.

Steinhart P.

VERIFIED Door Pros CUSTOMER

1 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very prompt, they get the job done when they say they are going to get it done, and they do good work.

They are very prompt, they get the job done when they say they are going to get it done, and they do good work. When there was one little issue with one of the doors they installed, they took take of it right away.

Brad C.

VERIFIED Door Pros CUSTOMER

2 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They responded to my needs in a very timely manner. They're professional and accommodating.

They're timely in regards to everything they do.

Brenda J.

VERIFIED Door Pros CUSTOMER

3 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient, very timely, and everything was done very professionally.

The representative was very well informed and he went over all the options. He was very personable and he went over all of the options.

Doug S.

VERIFIED Door Pros CUSTOMER

4 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know the product better than the person who installed it.

I would say their knowledge and expertise, they did a great job.

Jackie F.

VERIFIED Door Pros CUSTOMER

5 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very competent, helpful, and quick.

I felt that they knew exactly what they were doing.

Monica B.

VERIFIED Door Pros CUSTOMER

6 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were true to what they said they would do. They were timely, accurate, and they did good work.

I'd say they were straight shooters, and they did good work.

Ann L.

VERIFIED Door Pros CUSTOMER

7 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They were on time, and they got the job done.

Jeremy C.

VERIFIED Door Pros CUSTOMER

8 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good, but expensive.

I had an emergency, and they came out on a Sunday to do the job.

Annie Y.

VERIFIED Door Pros CUSTOMER

9 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would like to tell people to use them. The experience was very easy.

I really can't remember.

Jennifer H.

VERIFIED Door Pros CUSTOMER

10 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great, very professional, and I would use them again.

I don't remember.

Anthony P.

VERIFIED Door Pros CUSTOMER

11 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, prompt, and they did quality work.

I'd say they were very flexible with their time.

Terry F.

VERIFIED Door Pros CUSTOMER

12 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They explained everything, and I didn't feel like they were trying to upsell me. They had the knowledge, and I would recommend them.

They did everything as predicted.

Patricia E.

VERIFIED Door Pros CUSTOMER

13 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a good experience.

I can't really say.

Timi L.

VERIFIED Door Pros CUSTOMER

14 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. They were prompt, professional, and they followed up.

The representative that came out tried to repair our old door until the new door could be installed. I thought that was great.

Amy S.

VERIFIED Door Pros CUSTOMER

15 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out and did the work. They were nice and friendly.

I can't really remember. It was a year ago.

Alyce S.

VERIFIED Door Pros CUSTOMER

16 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best. I have dealt with them for many years. We offer garage door checks every year at our complex, and I was the one who coordinated everything. They handled all of the appointments, and I never had to worry.

They are so helpful, efficient, on time, and I really trust them. I can't say enough about them.

Karen W.

VERIFIED Door Pros CUSTOMER

17 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job.

I really can't think of anything specific.

Kevin C.

VERIFIED Door Pros CUSTOMER

18 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were awesome and everything that I had hoped for. They were very knowledgeable, prompt, and professional.

The customer service was great, and the technician was really easy to talk to.

David O.

VERIFIED Door Pros CUSTOMER

19 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a fine job. They were on time, and they got the job done. They also didn't try to upsell me.

I can't really think of anything.

Jan R.

VERIFIED Door Pros CUSTOMER

20 of 228

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use this company. It was several years ago, but they did a great job. I inherited this house, and it has only had one repair that changed the door from a standard to a roll-up garage door. It is still going strong.

The installation was very easy, and everything went very well.

Read All 228 Survey Responses at Ratings View