Diamond Certified Company Report

Dollens Electric Corporation

Diamond Certified Company Report

Dollens Electric Corporation

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 169 VERIFIED CUSTOMERS i

Stephen T.

VERIFIED Dollens Electric Corporation CUSTOMER

1 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm very satisfied, and if you need this type of service, you should consider them.

I liked Steve's knowledge, the way he explained things, and his attention to detail. I was totally happy.

Tony N.

VERIFIED Dollens Electric Corporation CUSTOMER

2 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job installing my electric car charger.

They know exactly what they're doing.

James G.

VERIFIED Dollens Electric Corporation CUSTOMER

3 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was happy. I'd use them again.

He showed up on a Saturday and installed what I needed installed. It was quick, and it was easy. He explained exactly what he was doing. The quote was cheaper than most other companies.

Read All 169 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dollens Electric Corp services and installs electrical and solar power systems for residential and commercial clients throughout the Greater Bay Area. The company’s electrical services include breaker panel upgrades; switch and outlet replacements; outdoor spa wiring; recessed lighting, generator, ceiling fan and motion-activated security lighting installations; and more. For solar systems, it offers complete design, installation and testing services—including energy audits and site surveys—and submits tax credits and other incentive paperwork through its SunnyCal Solar division.

Owner Jason Dollens started his electrical career installing and supporting computer systems that were built for visual imaging and radiography. He became an electrical apprentice soon after and spent many years working for a union shop before establishing Dollens Electric Corp in 2005. “I’ve always liked the technical side of systems installation,” he says. “I enjoy finding solutions to my customers’ electrical problems.”

Dollens Electric Corp also installs whole house fans made by industry leader AirScape, which can be mounted between existing rafter spacing (eliminating the need for intrusive cutting) and are backed by a three-year warranty. To learn more or to schedule an appointment, Mr. Dollens invites potential customers to visit www.dollenselectric.com.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Dollens Electric Corporation

COMPANY CONTACT
Service AREA

Greater Bay Area

SERVICES PERFORMED

Design and Build of Electrical Systems for New Construction and Remodeling
Energy Use Assessments
Electrical Generators
Photovoltaic Solar Electric Systems
Energy Monitoring and Reporting Systems
Residential Lighting
Residential Voltage Wiring
Installation of Electric Car Chargers

BRANDS Supported
  • Kohler

  • Square D

  • Fronius

  • Generac

  • Sharp

  • BP Solar

  • Evergreen Solar

  • Schneider

  • Yingli

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Dollens Electric Corporation

Dollens Electric Corp replaces all types of electrical equipment.

Company Profile

Dollens Electric Corp services and installs electrical and solar power systems for residential and commercial clients throughout the Greater Bay Area. The company’s electrical services include breaker panel upgrades; switch and outlet replacements; outdoor spa wiring; recessed lighting, generator, ceiling fan and motion-activated security lighting installations; and more. For solar systems, it offers complete design, installation and testing services—including energy audits and site surveys—and submits tax credits and other incentive paperwork through its SunnyCal Solar division.

Owner Jason Dollens started his electrical career installing and supporting computer systems that were built for visual imaging and radiography. He became an electrical apprentice soon after and spent many years working for a union shop before establishing Dollens Electric Corp in 2005. “I’ve always liked the technical side of systems installation,” he says. “I enjoy finding solutions to my customers’ electrical problems.”

Dollens Electric Corp also installs whole house fans made by industry leader AirScape, which can be mounted between existing rafter spacing (eliminating the need for intrusive cutting) and are backed by a three-year warranty. To learn more or to schedule an appointment, Mr. Dollens invites potential customers to visit www.dollenselectric.com.

Read moreRead Less
Company Philosophy

"We strive to offer service with integrity and contribute to the greater good of our community. Our company is very family-oriented, and that approach translates to how we treat our clients–if they ever have problems, they can talk directly to the owner. We take time to advise our customers on the products and installation methods that will best achieve their goals."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for electrical service companies that have earned the prestigious Diamond Certified award. As a family-owned and operated company, Dollens Electric Corp truly understands the importance of determining and meeting its customers’ needs. “We’re able to give our customers more personal and responsive attention than larger corporations,” says owner Steve Dollens. “Our attentive and familial approach to doing business has been a big part of our success.”

In addition to designing and building electrical systems for new construction and remodeling projects, Dollens Electric Corp provides energy use assessments and installs electrical generators, photovoltaic solar electric systems, energy monitoring and reporting systems, residential lighting and low voltage wiring, and electric car chargers. Unlike its larger competitors, the company emphasizes customers’ needs rather than sales numbers. “General electrical work is pretty straightforward, but when you’re dealing with generators and solar systems, it’s imperative to understand what the customer needs and is trying to accomplish,” explains Mr. Dollens. “When we start a project, we listen first and then provide a comprehensive solution.”

Another distinguishing feature of Dollens Electric Corp is the continuous, comprehensive service it provides for its customers. “We routinely monitor the performance of our solar systems to ensure they’re maintaining the same levels of performance as when we installed them,” says Mr. Dollens. “And we always respond to customer calls, whether it’s to resolve a problem or just answer a question. About 80 percent of the service calls we get are from people whose original contractors won’t return their calls. We understand the importance of staying connected to our customers. They know we’re here when they need us.”

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Industry Info

When choosing a generator, pick one that can effectively handle your specific power needs. “People who need generators can be divided into three tiers,” says Steve Dollens, owner of Dollens Electric Corp in San Jose. “The first tier consists of those who experience frequent power outages. Generally, that’s related to altitude. As you go up into the hills, the power becomes less reliable because there are more trees that take out power lines during storms. The second tier consists of those who want to have power during a natural disaster. The third tier is comprised of senior citizens and others that require uninterrupted power to run medical equipment. They’re the most sensitive to power outages, but they don’t need high-capacity systems.”

After deciding what tier you belong to, Mr. Dollens recommends hiring an electrical contractor who can determine your needs and propose a system that meets them. “For example, a back-up generator will keep your refrigerator cold if the power goes out, but it won’t power your entire house. You need to make sure your generator system can meet your specific power requirements.”

Even if you don’t use your home generator on a regular basis, it’s still important to keep a regular maintenance schedule—in case of an emergency, you’ll want the generator operating at its peak potential. Here are some general maintenance tips:

Oil
Since a generator works similarly to a car engine, it’s necessary to check the oil from time to time. The best time to do this is at the start of every winter and summer. Also, don’t forget to change the oil and air filters at least once a year.

Belts
Belts only need to be replaced every couple of years, but it’s a good idea to regularly inspect them for any dryness, wear or cracking. If the belts aren’t in good working condition, they can overheat the generator or make the equipment function inefficiently.

Antifreeze
Drain the radiator’s antifreeze and replace it with new fluid once a year. If antifreeze stays in the radiator too long, it can deteriorate the generator and eventually lessen the lifespan of the equipment.

Storage
No matter where you’re keeping your home generator, make sure the area around it is as clean as possible. Also, trim any weeds that grow around the equipment.

Manual
Different manufacturers suggest different maintenance tips for their products. Consult the manual that comes with your generator to check for more maintenance activities. Follow the tips closely to ensure maximum performance.

Professional inspection
To be more secure about your home generator’s performance, have it checked by a professional once a year. This will help ensure all the parts are in safe working condition and the generator is ready to use at any moment.

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Frequently Asked Questions

Q: Can you tell me what size solar system I need?

A: Absolutely. On average, we spend 20 hours characterizing and analyzing each prospective solar customer’s electrical usage before we propose a system. We also tell our customers what their new electrical bills will be and what the precise charges for the solar installation will be. This is all before we’ve made a sale and entered into an agreement.

Q: Can you tell me what size generator I need?

A: Yes. Before we sell you a generator, we’ll spend a great deal of time talking with you about your energy needs—where you want to put it, what the noise level should be, what the permitting requirements are and so forth. We’ll make a recommendation based on your particular requirements.

Q: How much experience do you have?

A: Our owner, Steve Dollens, has been in the electrical business for 30 years. On the solar side, we’ve been installing systems for four years. In Amador and Calaveras Counties, we’re the largest solar installer by a two-to-one margin over our closest competitor.

Q: Do you provide references?

A: Yes. In fact, we maintain 100 percent of the solar customers in our database as references for future customers. We routinely provide 12 months of references and encourage you to call any of them to ask how they liked our services.

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Diamond Certified RATINGS ON Dollens Electric Corporation
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 169 VERIFIED CUSTOMERS i
Dollens Electric Corporation : Average 9.1 out of 10 based on 169 unique customer surveys of customer satisfaction.

Stephen T.

VERIFIED Dollens Electric Corporation CUSTOMER

1 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm very satisfied, and if you need this type of service, you should consider them.

I liked Steve's knowledge, the way he explained things, and his attention to detail. I was totally happy.

Tony N.

VERIFIED Dollens Electric Corporation CUSTOMER

2 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job installing my electric car charger.

They know exactly what they're doing.

James G.

VERIFIED Dollens Electric Corporation CUSTOMER

3 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was happy. I'd use them again.

He showed up on a Saturday and installed what I needed installed. It was quick, and it was easy. He explained exactly what he was doing. The quote was cheaper than most other companies.

Susan B.

VERIFIED Dollens Electric Corporation CUSTOMER

4 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they were on time, they gave excellent service, and they explained what they did and why they did it. You can't ask for more than that.

Just that they were on time, he was helpful, very professional, and he answered my questions.

Dan M.

VERIFIED Dollens Electric Corporation CUSTOMER

5 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very competent and very professional.

They did good work and Jason has been a friend for some time.

Greg B.

VERIFIED Dollens Electric Corporation CUSTOMER

6 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the work on time and they were very reasonably priced.

I can always count on them.

Diane C.

VERIFIED Dollens Electric Corporation CUSTOMER

7 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know.

Everything

Erin C.

VERIFIED Dollens Electric Corporation CUSTOMER

8 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and they came on time and they offered different solutions and it was all very good.

They are very professional and they came on time and they offered different solutions and it was all very good.

Kathy G.

VERIFIED Dollens Electric Corporation CUSTOMER

9 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They should be the only people they call as their work was fantastic. Their prices were great, and the quality of the experience itself was great.

The customer service

Dia G.

VERIFIED Dollens Electric Corporation CUSTOMER

10 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

On time, professional, and clean

Just that everything was clean.

Jeffery H.

VERIFIED Dollens Electric Corporation CUSTOMER

11 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work and they are highly recommended.

Their communication

Ruma K.

VERIFIED Dollens Electric Corporation CUSTOMER

12 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and responsive.

That they are very responsive

Mark P.

VERIFIED Dollens Electric Corporation CUSTOMER

13 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient and they did exactly what we asked them to do.

They were very efficient.

Kim R.

VERIFIED Dollens Electric Corporation CUSTOMER

14 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were timely and professional and they did what they were supposed to do.

Just that they completed the job on time and they did a fantastic job and I have no complaints.

Catherine S.

VERIFIED Dollens Electric Corporation CUSTOMER

15 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

They were friendly and easy to work with.

Meng S.

VERIFIED Dollens Electric Corporation CUSTOMER

16 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came on time.

That they actually did the job and they came on time and they follow the contract.

Les T.

VERIFIED Dollens Electric Corporation CUSTOMER

17 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would just say they are good.

They are just efficient and on time.

Sam C.

VERIFIED Dollens Electric Corporation CUSTOMER

18 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what we asked them to do, and they explained everything to us very well, so we trust them.

They're honest and always make sure we agree with the pricing before they provide the service. The quality of their material and the workmanship is good.

Mary P.

VERIFIED Dollens Electric Corporation CUSTOMER

19 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I believe they are trustworthy and a good company.

I thought they were able to check and resolve my problem.

Iris V.

VERIFIED Dollens Electric Corporation CUSTOMER

20 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do very good work. They're a little pricey, but they do an excellent job.

The two gentlemen who came out were both very friendly and personable. I appreciated that. They came in, they were friendly, they got the job done, cleaned up, and then they left. Everything was great.

Read All 169 Survey Responses at Ratings View