Diamond Certified Company Report

Dollens Electric Corporation

Diamond Certified Company Report

Dollens Electric Corporation

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 194 VERIFIED CUSTOMERS i

Stephen T.

VERIFIED Dollens Electric Corporation CUSTOMER

1 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm very satisfied, and if you need this type of service, you should consider them.

I liked Steve's knowledge, the way he explained things, and his attention to detail. I was totally happy.

Tony N.

VERIFIED Dollens Electric Corporation CUSTOMER

2 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job installing my electric car charger.

They know exactly what they're doing.

James G.

VERIFIED Dollens Electric Corporation CUSTOMER

3 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was happy. I'd use them again.

He showed up on a Saturday and installed what I needed installed. It was quick, and it was easy. He explained exactly what he was doing. The quote was cheaper than most other companies.

Read All 194 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dollens Electric Corp services and installs electrical and solar power systems for residential and commercial clients throughout the Greater Bay Area. The company’s electrical services include breaker panel upgrades; switch and outlet replacements; outdoor spa wiring; recessed lighting, generator, ceiling fan and motion-activated security lighting installations; and more. For solar systems, it offers complete design, installation and testing services—including energy audits and site surveys—and submits tax credits and other incentive paperwork through its SunnyCal Solar division.

Owner Jason Dollens started his electrical career installing and supporting computer systems that were built for visual imaging and radiography. He became an electrical apprentice soon after and spent many years working for a union shop before establishing Dollens Electric Corp in 2005. “I’ve always liked the technical side of systems installation,” he says. “I enjoy finding solutions to my customers’ electrical problems.”

Dollens Electric Corp also installs whole house fans made by industry leader AirScape, which can be mounted between existing rafter spacing (eliminating the need for intrusive cutting) and are backed by a three-year warranty. To learn more or to schedule an appointment, Mr. Dollens invites potential customers to visit www.dollenselectric.com.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Dollens Electric Corporation

COMPANY CONTACT
Service AREA

Greater Bay Area

SERVICES PERFORMED

Design and Build of Electrical Systems for New Construction and Remodeling
Energy Use Assessments
Electrical Generators
Photovoltaic Solar Electric Systems
Energy Monitoring and Reporting Systems
Residential Lighting
Residential Voltage Wiring
Installation of Electric Car Chargers

BRANDS Supported
  • BP Solar

  • Evergreen Solar

  • Fronius

  • Generac

  • Kohler

  • Schneider

  • Sharp

  • Square D

  • Yingli

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Dollens Electric Corporation

Dollens Electric Corp recently installed these solar panels on a client’s roof.

Company Profile

Dollens Electric Corp services and installs electrical and solar power systems for residential and commercial clients throughout the Greater Bay Area. The company’s electrical services include breaker panel upgrades; switch and outlet replacements; outdoor spa wiring; recessed lighting, generator, ceiling fan and motion-activated security lighting installations; and more. For solar systems, it offers complete design, installation and testing services—including energy audits and site surveys—and submits tax credits and other incentive paperwork through its SunnyCal Solar division.

Owner Jason Dollens started his electrical career installing and supporting computer systems that were built for visual imaging and radiography. He became an electrical apprentice soon after and spent many years working for a union shop before establishing Dollens Electric Corp in 2005. “I’ve always liked the technical side of systems installation,” he says. “I enjoy finding solutions to my customers’ electrical problems.”

Dollens Electric Corp also installs whole house fans made by industry leader AirScape, which can be mounted between existing rafter spacing (eliminating the need for intrusive cutting) and are backed by a three-year warranty. To learn more or to schedule an appointment, Mr. Dollens invites potential customers to visit www.dollenselectric.com.

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Company Philosophy

"We strive to offer service with integrity and contribute to the greater good of our community. Our company is very family-oriented, and that approach translates to how we treat our clients–if they ever have problems, they can talk directly to the owner. We take time to advise our customers on the products and installation methods that will best achieve their goals."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for electrical service companies that have earned the prestigious Diamond Certified award. As a family-owned and operated company, Dollens Electric Corp truly understands the importance of determining and meeting its customers’ needs. “We’re able to give our customers more personal and responsive attention than larger corporations,” says owner Steve Dollens. “Our attentive and familial approach to doing business has been a big part of our success.”

In addition to designing and building electrical systems for new construction and remodeling projects, Dollens Electric Corp provides energy use assessments and installs electrical generators, photovoltaic solar electric systems, energy monitoring and reporting systems, residential lighting and low voltage wiring, and electric car chargers. Unlike its larger competitors, the company emphasizes customers’ needs rather than sales numbers. “General electrical work is pretty straightforward, but when you’re dealing with generators and solar systems, it’s imperative to understand what the customer needs and is trying to accomplish,” explains Mr. Dollens. “When we start a project, we listen first and then provide a comprehensive solution.”

Another distinguishing feature of Dollens Electric Corp is the continuous, comprehensive service it provides for its customers. “We routinely monitor the performance of our solar systems to ensure they’re maintaining the same levels of performance as when we installed them,” says Mr. Dollens. “And we always respond to customer calls, whether it’s to resolve a problem or just answer a question. About 80 percent of the service calls we get are from people whose original contractors won’t return their calls. We understand the importance of staying connected to our customers. They know we’re here when they need us.”

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Industry Info

When choosing a generator, pick one that can effectively handle your specific power needs. “People who need generators can be divided into three tiers,” says Steve Dollens, owner of Dollens Electric Corp in San Jose. “The first tier consists of those who experience frequent power outages. Generally, that’s related to altitude. As you go up into the hills, the power becomes less reliable because there are more trees that take out power lines during storms. The second tier consists of those who want to have power during a natural disaster. The third tier is comprised of senior citizens and others that require uninterrupted power to run medical equipment. They’re the most sensitive to power outages, but they don’t need high-capacity systems.”

After deciding what tier you belong to, Mr. Dollens recommends hiring an electrical contractor who can determine your needs and propose a system that meets them. “For example, a back-up generator will keep your refrigerator cold if the power goes out, but it won’t power your entire house. You need to make sure your generator system can meet your specific power requirements.”

Even if you don’t use your home generator on a regular basis, it’s still important to keep a regular maintenance schedule—in case of an emergency, you’ll want the generator operating at its peak potential. Here are some general maintenance tips:

Oil
Since a generator works similarly to a car engine, it’s necessary to check the oil from time to time. The best time to do this is at the start of every winter and summer. Also, don’t forget to change the oil and air filters at least once a year.

Belts
Belts only need to be replaced every couple of years, but it’s a good idea to regularly inspect them for any dryness, wear or cracking. If the belts aren’t in good working condition, they can overheat the generator or make the equipment function inefficiently.

Antifreeze
Drain the radiator’s antifreeze and replace it with new fluid once a year. If antifreeze stays in the radiator too long, it can deteriorate the generator and eventually lessen the lifespan of the equipment.

Storage
No matter where you’re keeping your home generator, make sure the area around it is as clean as possible. Also, trim any weeds that grow around the equipment.

Manual
Different manufacturers suggest different maintenance tips for their products. Consult the manual that comes with your generator to check for more maintenance activities. Follow the tips closely to ensure maximum performance.

Professional inspection
To be more secure about your home generator’s performance, have it checked by a professional once a year. This will help ensure all the parts are in safe working condition and the generator is ready to use at any moment.

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Frequently Asked Questions

Q: Can you tell me what size solar system I need?

A: Absolutely. On average, we spend 20 hours characterizing and analyzing each prospective solar customer’s electrical usage before we propose a system. We also tell our customers what their new electrical bills will be and what the precise charges for the solar installation will be. This is all before we’ve made a sale and entered into an agreement.

Q: Can you tell me what size generator I need?

A: Yes. Before we sell you a generator, we’ll spend a great deal of time talking with you about your energy needs—where you want to put it, what the noise level should be, what the permitting requirements are and so forth. We’ll make a recommendation based on your particular requirements.

Q: How much experience do you have?

A: Our owner, Steve Dollens, has been in the electrical business for 30 years. On the solar side, we’ve been installing systems for four years. In Amador and Calaveras Counties, we’re the largest solar installer by a two-to-one margin over our closest competitor.

Q: Do you provide references?

A: Yes. In fact, we maintain 100 percent of the solar customers in our database as references for future customers. We routinely provide 12 months of references and encourage you to call any of them to ask how they liked our services.

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SELECTED PHOTOS FROM Dollens Electric Corporation

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Diamond Certified RATINGS ON Dollens Electric Corporation
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 194 VERIFIED CUSTOMERS i
Dollens Electric Corporation : Average 9.1 out of 10 based on 194 unique customer surveys of customer satisfaction.

Stephen T.

VERIFIED Dollens Electric Corporation CUSTOMER

1 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm very satisfied, and if you need this type of service, you should consider them.

I liked Steve's knowledge, the way he explained things, and his attention to detail. I was totally happy.

Tony N.

VERIFIED Dollens Electric Corporation CUSTOMER

2 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job installing my electric car charger.

They know exactly what they're doing.

James G.

VERIFIED Dollens Electric Corporation CUSTOMER

3 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was happy. I'd use them again.

He showed up on a Saturday and installed what I needed installed. It was quick, and it was easy. He explained exactly what he was doing. The quote was cheaper than most other companies.

Howard H.

VERIFIED Dollens Electric Corporation CUSTOMER

4 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

Punctual, very professional, and they got the job done.

We had him come out, I think it was Jason. We have the Nest outdoor camera system and he installed protective coverings on the outlets to protect from the weather.

Avtar G.

VERIFIED Dollens Electric Corporation CUSTOMER

5 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done on time and good quality.

Their knowledge, and they explained everything and they were very good.

Stacey O.

VERIFIED Dollens Electric Corporation CUSTOMER

6 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and they won't try and sell something you don't need. They are good at troubleshooting.

They are super responsive.

Paul S.

VERIFIED Dollens Electric Corporation CUSTOMER

7 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable and knowledgeable, it was a good experience. Any questions I had, they were able to answer they were knowledgeable and very professional.

Anything I had questions on, they were able to explain to me which made it very easy.

Ben M.

VERIFIED Dollens Electric Corporation CUSTOMER

8 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and very thorough.

They were persistent to fix the problem without being pushy and I appreciated that.

Ninh T.

VERIFIED Dollens Electric Corporation CUSTOMER

9 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer them. They were really good and they are nice.

Their knowledge

Jan B.

VERIFIED Dollens Electric Corporation CUSTOMER

10 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came and did what they said they would do and did a great job.

I priced a number of places and they were reasonable.

Pat O.

VERIFIED Dollens Electric Corporation CUSTOMER

11 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very thorough, knowledgeable and they were prompt in their service.

They explained everything that they were doing as they were doing it and why.

Amy G.

VERIFIED Dollens Electric Corporation CUSTOMER

12 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very friendly, and they don't try and up-charge you. They are no pressure and being a female I didn't get that typical construction judgment.

They are very reliable and very accommodating. They are a little pricey but a great group of guys.

Alin D.

VERIFIED Dollens Electric Corporation CUSTOMER

13 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

On time and professional

They are flexible and open to other projects.

Linda B.

VERIFIED Dollens Electric Corporation CUSTOMER

14 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would give them a try.

They did a decent job and did it for a decent price.

Alex K.

VERIFIED Dollens Electric Corporation CUSTOMER

15 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are pretty good and I did refer them to a friend.

Overall, they are pretty good.

Sandra H.

VERIFIED Dollens Electric Corporation CUSTOMER

16 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and they did good work.

Their responsiveness

Paul L.

VERIFIED Dollens Electric Corporation CUSTOMER

17 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They did what they said they would do.

Mona H.

VERIFIED Dollens Electric Corporation CUSTOMER

18 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality work and professional

The quality of their work

Susan B.

VERIFIED Dollens Electric Corporation CUSTOMER

19 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they were on time, they gave excellent service, and they explained what they did and why they did it. You can't ask for more than that.

Just that they were on time, he was helpful, very professional, and he answered my questions.

Dan M.

VERIFIED Dollens Electric Corporation CUSTOMER

20 of 194

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very competent and very professional.

They did good work and Jason has been a friend for some time.

Read All 194 Survey Responses at Ratings View