Diamond Certified Company Report

Diablo Valley Optometric Group

Diamond Certified Company Report

Diablo Valley Optometric Group

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 184 VERIFIED CUSTOMERS i

Gianni P.

VERIFIED Diablo Valley Optometric Group CUSTOMER

1 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always on time, and there is never a problem with scheduling. The office is clean, and the staff is polite.

The doctors are amazing, and they are always ready to answer any questions that I may have.

Vincent W.

VERIFIED Diablo Valley Optometric Group CUSTOMER

2 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really good.

It's updated, fast, and a really nice office.

Natalie D.

VERIFIED Diablo Valley Optometric Group CUSTOMER

3 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were all so very easy to communicate with. It's a very good place.

They pay attention to small details about your lifestyle and what you use your eyes for.

Read All 184 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dr. Michael Ottati, President

Diablo Valley Optometric Group provides a wide range of eye care services for all types of patients at two locations in Antioch and Walnut Creek. In addition to performing complete eye health examinations and fitting patients with glasses and contact lenses, the practice has the training and equipment to treat various eye diseases, conduct diabetic retinal evaluations and optomap retinal exams, and provide post-operative care for patients who have undergone refractive eye surgeries.

President Michael Ottati, O.D. says Diablo Valley Optometric Group’s ability to combine a high level of optometric care with a friendly, comfortable atmosphere has been an important part of its success. “We bend over backward to make sure our patients love the care they receive from us. By taking the time to talk to them and listen to their concerns, we’re able to provide them with the best possible care.”

Both of Diablo Valley Optometric Group’s facilities feature a wide selection of eye care products, including hundreds of eyeglass frames from industry leaders like Dior, Kate Spade and Oakley. “We pride ourselves on offering the best possible eye care products, and we meet regularly with manufacturers to make sure we have the latest and greatest available,” says Dr. Ottati. “Our value is in knowing how to meet our patients’ needs.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Diablo Valley Optometric Group

COMPANY CONTACT
Locations

Contra Costa County
Pittsburg
Antioch
Brentwood
Richmond
Concord
Walnut Creek
Maltby
Vine Hill
Danville
Pinole

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SERVICES PERFORMED

Eye Health Examinations
Diabetic Retinal Evaluations
Eye Disease Treatment
Optomap Retinal Exams
Post-Operative Care for Refractive Surgeries
Glasses
Contact Lenses
Sunglasses

BRANDS Supported
  • Dior

  • Fendi

  • Maui Jim

  • Oakley

  • Gucci

  • Calvin Klein

  • Giorgio Armani

  • Kate Spade

  • Prada

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Diablo Valley Optometric Group

Company Profile

Diablo Valley Optometric Group provides a wide range of eye care services for all types of patients at two locations in Antioch and Walnut Creek. In addition to performing complete eye health examinations and fitting patients with glasses and contact lenses, the practice has the training and equipment to treat various eye diseases, conduct diabetic retinal evaluations and optomap retinal exams, and provide post-operative care for patients who have undergone refractive eye surgeries.

President Michael Ottati, O.D. says Diablo Valley Optometric Group’s ability to combine a high level of optometric care with a friendly, comfortable atmosphere has been an important part of its success. “We bend over backward to make sure our patients love the care they receive from us. By taking the time to talk to them and listen to their concerns, we’re able to provide them with the best possible care.”

Both of Diablo Valley Optometric Group’s facilities feature a wide selection of eye care products, including hundreds of eyeglass frames from industry leaders like Dior, Kate Spade and Oakley. “We pride ourselves on offering the best possible eye care products, and we meet regularly with manufacturers to make sure we have the latest and greatest available,” says Dr. Ottati. “Our value is in knowing how to meet our patients’ needs.”

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Company Philosophy

"We treat each patient the same way we'd treat a good friend or family member. We really value the relationships we have with our patients, and we strive to improve their quality of life through uncompromised service and state-of-the-art technology."

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Comparative Summary

Maintaining patient satisfaction is a crucial aspect of any eye care practice, but it’s even more important for optometrists that have earned the prestigious Diamond Certified award. For Diablo Valley Optometric Group, the key to achieving and maintaining high levels of patient satisfaction is simple: treat every person who visits its offices with respect and ensure they receive a higher level of care than they’re expecting. “We respect our patients and want to maintain long-term relationships with them, so we take the time to answer their questions and provide them with the services they need,” says President Michael Ottati, O.D. “Even if a patient comes in late or has an emergency, we do our best to get to them as quickly as possible.”

Diablo Valley Optometric Group has been providing eye care services for all types of patients at two locations in Antioch and Walnut Creek since 2002. In addition to performing eye exams and fitting people with glasses and contact lenses, the practice has the in-house capabilities to treat eye diseases, conduct diabetic retinal evaluations and optomap retinal exams, provide post-operative care for patients who have undergone refractive eye surgeries, and more.

Unlike less experienced optometrists that rush from patient to patient in an effort to maximize their workload volume, Diablo Valley Optometric Group takes a personalized approach to every situation and makes sure the patient’s needs are met before moving on. “We believe that communicating clearly with our patients is the key to providing eye care that exceeds industry standards,” says Dr. Ottati. “Our high-tech equipment allows us to do more in less time and easily track changes in each patient’s eye health from visit to visit.”

Another distinguishing feature of Diablo Valley Optometric Group is its friendly and knowledgeable staff, all of whom are trained to take a patient-centric approach to their daily operations. “Everyone who works here is genuinely happy to see our patients, and that’s reflected in how people feel when they’re in our office,” says Dr. Ottati. “We want our patients to feel welcomed and valued–that’s part of the overall experience, and ultimately, it’s what keeps them coming back.”

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Industry Info

Instead of relying on the Internet for eye care advice, find a local, trustworthy optometrist. These days, you can look on the Internet and find thousands of articles about all types of medical ailments. However, despite the bombardment of data, it’s rare to find information that’s both useful and complete. This is also true when it comes to eye care. “The Internet is dangerous because even though you can get some information, you’re not really getting the entire story,” says Dr. Michael Ottati, president of Diablo Valley Optometric Group in Antioch and Walnut Creek. “Most people don’t have the medical foundation to understand the ramifications of what they read online or advice they get from a source that’s not an optometrist.”

For example, some manufacturers advertise contact lenses that can be worn constantly for up to 30 days, but even though those claims may be true for some, they’re not true for everyone. “It’s important to understand that everyone’s eyes are different,” says Dr. Ottati. “Just because a contact lens is advertised with certain properties doesn’t necessarily mean it’ll work on your eyes. That’s why it’s so important to find an optometrist who can evaluate your individual eye care needs. The same is true for other products and treatments like LASIK—you should check with a professional to make sure you’re making the right decision based on facts and other relevant factors.”

Making a medical decision based on Internet self-diagnosis tools can also be dangerous because most of those tools are designed to help people decide if they need to see a medical professional, not to provide an accurate diagnosis. A better idea is to catalog your vision problems and symptoms in writing and make an appointment to see an optometrist—they’ll use their equipment and knowledge to diagnose any eye issues and provide treatment plans that won’t cause you unnecessary stress.

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Frequently Asked Questions

Q: What’s the difference between a contact lens prescription and an eyeglasses prescription?

A: The FDA classifies contact lenses as a different product than eyeglasses because they physically sit on eyes. If an eyeglasses prescription is wrong, you won’t see correctly and you’ll probably get a headache; if a contact lens prescription is wrong, you can physically damage your eyes and cause permanent vision loss. The material of the lens (curvature, thickness and diameter) plays an important role in how it fits, and some brands vary in the way they transition from one curve of the eye to the other.

Q: What if I’m not sure what kind of contact lenses I wear?

A: You can bring in the packaging from your last prescription or a lens you’ve been wearing. Most lenses have laser markings on them, so we can look at yours and tell you what kind it is. The brand will make a difference in how your contact lenses fit and feel, so it’s important to get the right type for your needs.

Q: How will you make sure my new contact lenses fit properly?

A: We’ll take the time to find a good initial fit for your contacts, and we’ll also schedule at least one follow-up visit to make sure the lenses are working out.

Q: Will you accept my insurance?

A: We accept many kinds of insurance, but you should call us before your appointment to make sure we accept yours. Some insurance plans don’t offer optometry coverage, and some have preferred providers in the area and won’t cover our services, so we can’t take every type of insurance.

Q: Do you have to dilate my eyes during my exam?

A: That depends on the services you need and the tests we recommend. In some cases, we don’t have to dilate because we have equipment that provides a very good view inside the eye, but if we see something concerning like small holes in the retina, we’ll recommend dilation so we can get a closer look.

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SELECTED PHOTOS FROM Diablo Valley Optometric Group

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dr. Michael Ottati

Expert CONTRIBUTOR PROFILE

Dr. Michael Ottati: Seeing Through a New Lens

By James Florence, Diamond Certified Resource Reporter

ANTIOCH — When asked what initially drew him to the field of optometry, Dr. Michael Ottati cites a formative firsthand experience of the benefits of vision correction. “I’ve had poor eyesight since I was a child,” he explains. “In elementary school, I sat in the back of the classroom and constantly had to get up and walk halfway to the front just to see the chalkboard. I always just accepted this as the way things were, and I never realized it could be different.” When Michael got his first pair of glasses at the age of seven, he experienced what can only be described as an epiphany. “It really was a life-changing event,” he remembers. “All of a sudden, things like leaves on trees and blades of grass—things that were indistinguishable to me before—were crisp and clear. Needless to say, it made a big impression on me.”

Heading into college, Michael considered going into the vision care field, but after discovering the lengthy process it entailed, he decided to major in business instead. It wasn’t long after, however, that he realized he’d made a mistake. “After a short time working in the commercial field, I realized that I hated it,” he says. “There I was, just out of college and already miserable in my career. I knew I had to make a change.” Michael returned to school to pursue optometry, and his revitalized sense of enthusiasm made him confident that he was on the right path. “I was getting better grades than ever before, which I think reflected my enjoyment of the subject matter.”

Today, as president of Diablo Valley Optometric Group, Michael says he enjoys the challenges (and rewards) of finding solutions to his patients’ problems. “Every patient has a different situation and different needs, which is why resolving an issue often requires some problem solving. It’s very fulfilling to be able to pick up on something that improves a patient’s life, and in some cases even saves it.”

Residing in the East Bay with his wife, Julie, and their three children, Michael says he appreciates his central proximity to all the Bay Area has to offer. “Being close to the city, the coast and the mountains means there are just so many things to do. One of our favorite pastimes is to go down to the Monterey area and hit the beach.” In addition to enjoying the outdoors, Michael spends much of his time outside of work restoring vintage cars, an interest he shares with his oldest son.

In his life and career, Michael espouses the importance of having a passion for one’s profession. “I think the key to true success is to love what you do,” he explains. “My dad always told me to find a career that I really enjoyed, which for me meant going back to college and getting another degree. Now that my oldest son is deciding on his college major, I’m giving him the same advice.”

When asked the first thing he’d do if he could retire tomorrow, Michael says he’d take a long vacation abroad. “I’d probably take my wife on a month-long tour of Europe. Then, when I got back, I’d get busy completing some of those restoration projects I have sitting in my garage.”

Ask Me Anything!

Q: What was your first car?
A: A 1967 Pontiac Lemans.

Q: If you could drive any car, what would it be?
A: Probably a Ferrari—either the 458 or the FF.

Q: What’s one country you’d like to visit and why?
A: Italy, because both my wife and I have Italian heritage. I actually Googled my name and found a village called Ottati on the western coast of Italy, so of course we’d have to go there.

Q: What websites do you visit on a daily basis?
A: M5board.com and bimmerforums.com—they’re both BMW forums that I visit pretty regularly.

Q: What was your favorite toy as a child?
A: Hot Wheels.

Q: What do you like on your pizza?
A: Black olives.

A: Black olives.

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Expert articles
  • How to Keep Your Eyes Healthy

    ANTIOCH — Many optometric patients ask what they can do to prevent long-term vision problems. While there’s no magical expedient, there are a couple of basic steps you can take to keep your eyes healthy and prolong your vision.

    One of the first steps to maintaining optical health is to wear supplementary eye protection. Safety glasses and other forms of protective eyewear can prevent potential injuries while you’re engaged in work or activities that pose a risk, such as wood or metal work and sports like basketball and football. Another important form of protective eyewear is sunglasses, which guard your eyes from harmful UV rays—a major contributor to the development of cataracts, retinal disease, macular degeneration and even cancer.

    Another important proactive step is to pay attention to your general health. Not only does proper nutrition support eye health, but vision problems can actually result from seemingly unrelated health issues. For instance, one of the biggest causes of blindness in the United States is diabetes, and even high blood pressure and cholesterol can contribute to permanent vision problems. For this reason, maintaining bodily health through nutrition and exercise is one of the most important steps you can take to keep your eyes healthy.

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Expert video tip
  • Video: Caring For Your Eyes

    Complete Video Transcription:

    ANTIOCH — Host, Sarah Rutan: Whether or not you require glasses in your daily life, its important to know how to care for your eyes to avoid injury. Today, we’re in Antioch with Diamond Certified Expert Dr. Michael Ottati to learn more.

    Diamond Certified Expert Contributor, Dr. Michael Ottati: A lot of people ask what is it that I could do specifically to take care of my eyes, to help prevent long-term vision problems? And there’s nothing magical, but there are some basic things that you can do that will help prolong your vision and help keep your eyes healthy.

    Really, the first thing is not get them hurt in the first place, you know, wearing safety glasses, wearing protective eyewear. If you have any hobbies where you’re working in the garage or woodworking or gardening, having a real pair of safety glasses. I see so many injuries that could have been preventable and caused really serious damage. That’s really the biggest thing that we’re called in for when there’s an emergency of someone hurting themself.

    The same thing goes with sports. Kids in sports, adults in sports, I see a lot of fingers in the eye in basketball players. And, again, you know, a simple pair of sports glasses will go a long way in protecting the eyes. And patients should realize that something like this, you know, these are not safety glasses. They might keep some real minor things out of your eyes, but if you get hit with something flying at you, they’re not going to hold up.

    The other thing is just being healthy in general. The biggest causes of blindness – one of the biggest causes of blindness in the US is diabetes. So, taking care of your health, taking care of your blood pressure, your cholesterol, those are all things that will cause serious and generally permanent damage to your vision. From a general health standpoint, you know, wearing sunglasses keeping the UV out of the eyes. UV is a major contributor for cataract development. It’s also a major contributor for retinal disease and macular degeneration.

    Another thing that people don’t think about as much with the eyes is cancer, and it does happen both in the eye and on the surface and around the eyelids. And the eyelids, especially, are very susceptible to skin cancer. And, again, sunglasses are going to go a long way in protecting that part of the eye, the external portion and the internal portion.

    And then just a good diet, antioxidants are helpful. You know, green, leafy vegetables, if you have a good diet it will keep you healthy. It’s good for the retina, it’s good for the lens. It helps reduce retinal and cataract sorts of diseases.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diablo Valley Optometric Group WEBSITE AND EXTERNAL FEED
  • Diablo Valley Optometric Group SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Diablo Valley Optometric Group
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 184 VERIFIED CUSTOMERS i
Diablo Valley Optometric Group : Average 9.1 out of 10 based on 184 unique customer surveys of customer satisfaction.

Gianni P.

VERIFIED Diablo Valley Optometric Group CUSTOMER

1 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always on time, and there is never a problem with scheduling. The office is clean, and the staff is polite.

The doctors are amazing, and they are always ready to answer any questions that I may have.

Natalie D.

VERIFIED Diablo Valley Optometric Group CUSTOMER

2 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were all so very easy to communicate with. It's a very good place.

They pay attention to small details about your lifestyle and what you use your eyes for.

Vincent W.

VERIFIED Diablo Valley Optometric Group CUSTOMER

3 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really good.

It's updated, fast, and a really nice office.

Serena S.

VERIFIED Diablo Valley Optometric Group CUSTOMER

4 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very helpful. I've been going there forever, about 15 plus years.

The service is really good.

Gina O.

VERIFIED Diablo Valley Optometric Group CUSTOMER

5 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough and know what they're doing.

I've known the people there for 30 years.

Melanie P.

VERIFIED Diablo Valley Optometric Group CUSTOMER

6 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They all know what they are doing, and they take time to explain things.

It's close to home.

Ann H.

VERIFIED Diablo Valley Optometric Group CUSTOMER

7 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're good

They told me how much they were and helped me get my glasses.

Valerie C.

VERIFIED Diablo Valley Optometric Group CUSTOMER

8 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good doctors who spend as much time as needed with a patient.

I like the quality of care.

Jasmine L.

VERIFIED Diablo Valley Optometric Group CUSTOMER

9 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them.

They're very clear on what your insurance covers, what they cover, and how to get the best deal when it comes to getting glasses.

Jack J.

VERIFIED Diablo Valley Optometric Group CUSTOMER

10 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very nice staff, and they're very fast. I got my son's prescription in less than a week. My daughter also goes there, so I've been there several times, and I've never had a bad experience.

They explained what my children's vision problems were in a way that I could understand.

Ryan K.

VERIFIED Diablo Valley Optometric Group CUSTOMER

11 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They offer high quality services and good customer service.

I liked the amount of time the doctor spent with me. She seemed very caring. She was personable and helpful.

Morgan M.

VERIFIED Diablo Valley Optometric Group CUSTOMER

12 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're friendly and knowledgeable.

They take their time with me, and I never feel like I'm being rushed. They answer all of my questions and address any concerns.

Natalie W.

VERIFIED Diablo Valley Optometric Group CUSTOMER

13 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very thorough and very friendly.

They were very knowledgeable.

Samantha S.

VERIFIED Diablo Valley Optometric Group CUSTOMER

14 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a good service. The people in the front are always very sweet.

Dr. Ottati does his job well.

Edwardo R.

VERIFIED Diablo Valley Optometric Group CUSTOMER

15 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very helpful and friendly. We've been with them for years.

Cooperative

Elizabeth A.

VERIFIED Diablo Valley Optometric Group CUSTOMER

16 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional.

The people that work there are professional and friendly.

Samantha H.

VERIFIED Diablo Valley Optometric Group CUSTOMER

17 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job.

There's really nothing in particular that jumps out at me. I just think they're good.

Sarah M.

VERIFIED Diablo Valley Optometric Group CUSTOMER

18 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred people to Dr. Ottati. I just appreciate the way he treats his patients. He treats me like family.

I like his personality and that's the reason I've been going to him for years.

Sophie M.

VERIFIED Diablo Valley Optometric Group CUSTOMER

19 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's convenient, the staff is very friendly, and it was a quick turn-around on the glasses.

He's very thorough and very patient with kids.

Vanessa G.

VERIFIED Diablo Valley Optometric Group CUSTOMER

20 of 184

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really nice and helpful. They get you in-and-out quickly, and they don't make you wait a long time.

I like that they are always really positive and seem happy to be there.

Read All 184 Survey Responses at Ratings View