Diamond Certified Company Report

Derrick Tracey Custom Tile & Marble

Diamond Certified Company Report

Derrick Tracey Custom Tile & Marble

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 61 VERIFIED CUSTOMERS i

Dave O.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

1 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

The work was high quality.

The job was done on time and on budget. The price was great and the timing was great, I had no problems, it was a smooth process.

Deloris M.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

2 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent work, easy to work with and very helpful

He had to come back and repair tile that was damaged by someone else, and even though he was not at fault, he went out of his way to come back and fix the issue. He was very easy to work with.

Fred P.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

3 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very quality conscious, does excellent work and punctual.

The quality of the work

Read All 61 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Derrick Tracey, Owner

Derrick Tracey Custom Tile & Marble performs a wide range of tile work for kitchen and bathroom remodeling projects in Alameda and Contra Costa Counties. The company works on everything from kitchen backsplashes to bathtub tile replacements, and it backs all its labor with a five-year warranty.

Owner Derrick Tracey says his creative, hands-on approach to tile work has been an important aspect of his company’s success. “I do all the work myself and I really enjoy what I do, so I’m able to consistently come up with nice designs and turn them into quality products. My clients really appreciate the creative touches I add to their projects.”

Derrick Tracey Custom Tile & Marble can also accompany its clients to tile showrooms and help them choose the right materials for their remodeling projects. “It can be overwhelming to walk into a showroom and see all the options that are available, so I talk my clients through the process and make sure they get exactly what they want,” says Mr. Tracey. “By being involved from start to finish, I’m able to make everything go as smoothly as possible.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Derrick Tracey Custom Tile & Marble

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County

SERVICES PERFORMED

Tile Work
Kitchen & Bathroom Tile Installations
Bathtub & Shower Tile Renovations
Kitchen Backsplashes

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Derrick Tracey Custom Tile & Marble

Company Profile

Derrick Tracey Custom Tile & Marble performs a wide range of tile work for kitchen and bathroom remodeling projects in Alameda and Contra Costa Counties. The company works on everything from kitchen backsplashes to bathtub tile replacements, and it backs all its labor with a five-year warranty.

Owner Derrick Tracey says his creative, hands-on approach to tile work has been an important aspect of his company’s success. “I do all the work myself and I really enjoy what I do, so I’m able to consistently come up with nice designs and turn them into quality products. My clients really appreciate the creative touches I add to their projects.”

Derrick Tracey Custom Tile & Marble can also accompany its clients to tile showrooms and help them choose the right materials for their remodeling projects. “It can be overwhelming to walk into a showroom and see all the options that are available, so I talk my clients through the process and make sure they get exactly what they want,” says Mr. Tracey. “By being involved from start to finish, I’m able to make everything go as smoothly as possible.”

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Company Philosophy

"My goal is to make things easy for my clients, so I focus on doing every job right the first time and ensuring they're completely satisfied with my work. Ultimately, I want to leave every customer with a beautiful tile job that makes them happy."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tile contractors that have earned the prestigious Diamond Certified award. For Derrick Tracey Custom Tile & Marble, the key to achieving and maintaining high levels of customer satisfaction is simple: provide every project with the hands-on expertise of owner Derrick Tracey. “I’m always on the jobsite, which means I can make sure everything is being done to the client’s specifications,” he says. “By being involved from start to finish, I’m able to make things go as smoothly as possible.”

Derrick Tracey Custom Tile & Marble has been performing tile work for kitchen and bathroom remodeling projects in Alameda and Contra Costa Counties since 1993. The company has the training and equipment to work on everything from kitchen backsplashes to bathtub tile replacements, and it offers a five-year labor warranty on every job.

Unlike less experienced tile contractors that require customers to choose their own materials for their projects, Derrick Tracey Custom Tile & Marble takes a hands-on approach to material selection that includes accompanying clients to tile showrooms and helping them assess their options. “Tile showrooms can be overwhelming to some people–there’s a lot to see, and they often don’t have the product knowledge to make educated decisions,” says Mr. Tracey. “That’s why I take the time to walk my clients through the process and suggest different products that will meet their needs.”

To further differentiate itself from its competition, Derrick Tracey Custom Tile & Marble collaborates with its clients to come up with unique tile designs that reflect their lifestyles. “My specialty is backsplashes, and I love designing them because they make new kitchens look even more beautiful,” says Mr. Tracey. “By working closely with my clients and determining the looks and materials they want for their backsplashes, I can create designs that meet their aesthetic preferences.”

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Industry Info

If you’re planning to remodel your kitchen, make sure you pick the right tile for your needs. Tile showrooms carry thousands of products, from traditional to modern, but in order to make the best decision for your home, you should have a professional help you through the selection process. “There are lots of products on the market that can really set your home apart,” says Derrick Tracey, owner of Derrick Tracey Custom Tile & Marble in Livermore. “However, tile showrooms can be overwhelming for some people because there’s so much to see. Often, homeowners don’t have the expertise or product knowledge to make educated decisions about tile, which is why working with a professional can be very beneficial.”

Knowing your choices is especially important if you’re looking for unusual or special materials to make your home shine. Mr. Tracey says one of the most popular trends in the industry right now is larger tiles. “We’re seeing tiles that are 12 inches by 24 inches, or even 8 inches by 48 inches. These tiles have fewer grout joints, so they’re great options for flooring and showers.”

Another option that’s been gaining popularity in recent years is wood plank tiles, which are made to look exactly like wood. “Wood plank tiles are more durable than wood flooring because they don’t scratch, fade or require maintenance,” explains Mr. Tracey. “They’re a good choice if you have pets or high-traffic areas in your home.”

Mosaic tiles are popular as well—they’re relatively small (usually two square inches or less), so they can be combined in intricate patterns and various colors and sizes. Mr. Tracey also suggests looking into brushed finish tiles, high-gloss tiles, matte and flat tiles, and natural stone tiles.

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Frequently Asked Questions

Q: Can you help me find the right tile for my home?

A: Absolutely. If you need materials, I can recommend several independent shops and tile showrooms that will provide you with many beautiful options from which to choose.

Q: How long will it take to complete my project?

A: It depends on numerous factors, but I’ll walk you through the process and tell you exactly how long each step will take. I have a lot of experience, so I’m good at sticking to my estimates and completing jobs on time.

Q: What’s your process on tile projects?

A: First, I’ll help you pick out the tile and other materials, which will let me know what kind of timeline I’ll be working with. Once I have all the products in hand, I’ll remove the existing materials that need to be replaced. I don’t do any demolition work until I have the new materials, so there won’t be any delays between tear-out and installation. Finally, when everything is perfect, I’ll clean up the jobsite.

Q: How will you protect my home and keep it clean while you’re working?

A: I’ll put down drop cloths and tarps to protect your flooring and other surfaces, and I’ll put up barriers to stop dust from getting out of the construction area and into the rest of your house.

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SELECTED PHOTOS FROM Derrick Tracey Custom Tile & Marble

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Derrick Tracey

Expert CONTRIBUTOR PROFILE
  • Derrick Tracey is a 27-year veteran of the stone and tile industry and owner of Derrick Tracey Custom Tile & Marble, a Diamond Certified company. He can be reached at (925) 201-6125.

Derrick Tracey: Stone and Tile with Style

By James Florence, Diamond Certified Program Reporter

LIVERMORE — For Derrick Tracey, what began as a mere summer job ended up becoming a lifelong livelihood. “I went into college not really sure what I wanted to do,” he recalls. “To earn some extra money between semesters, I started doing stone and tile work with a family friend and found that I really enjoyed it. In particular, I liked the creativity involved, as well as the process of putting several pieces together to get an aesthetically pleasing final product.”

After gaining a few years of industry experience, Derrick struck out on his own and founded Derrick Tracey Custom Tile & Marble in 1993. More than two decades later, he says he still finds fulfillment from performing hands-on work. “It definitely gives me a lot of satisfaction. When I finish a project that I’m totally proud of and see that the customer is happy as well, it makes me feel really good.”

A lifetime resident of Livermore, Derrick expresses his appreciation for life in his hometown. “It’s a great community to be a part of,” he affirms. “The people are nice, the schools are good, and we’re situated right between the mountains and the beach, so we really have the best of both worlds.” Outside of work, Derrick takes advantage of this diverse local landscape by pursuing outdoor activities, often in the company of his wife, Monica, and sons, Kyle and Carson. “We like to get out and do things as a family, from hiking and skiing to hanging out at the beach.”

When asked what his future retirement might look like, Derrick says he’ll devote more time to the hobbies and activities he currently enjoys. “I’ll probably play more golf, as well as do more traveling and hanging out with family and friends. Maybe I’ll kick things off with a trip to Tahiti.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Oakland A’s.

Q: What’s your favorite season?
A: Winter—I love the snow.

Q: What’s your favorite kind of food?
A: Sushi.

Q: Do you collect anything?
A: Sports memorabilia.

Q: Pancakes or waffles?
A: Pancakes.

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Expert articles
  • DIY Tile and Grout Sealing

    LIVERMORE — In the old days, sealing tile and grout was a messy (not to mention smelly) job, which is why most people left it to the professionals. Today, however, the emergence of water-based sealers has transformed this once-arduous task into something homeowners can easily do themselves.

    To seal your tile and grout, all you need is some water-based sealer, a bucket, a sponge and a pair of gloves. After pouring some sealer in the bucket, dip in your sponge and begin applying the product to your tile surface. Be generous in your application, and make sure you thoroughly cover the surface.

    Within a few minutes, the sealer will penetrate the surface and seal it, leaving a residue on top. At this point, all that’s left to do is dry off this residue with a towel, which will leave your tile surface nice and clean.

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Expert video tip
  • Video: How to Seal Your Tile and Grout

    Complete Video Transcription:

    LIVERMORE — Host, Sarah Rutan: Sealing tile and grout was once a messy endeavor, but thanks to today’s cutting-edge products, it’s now something you can easily do yourself. Today we’re in Livermore with Diamond Certified Expert Contributor Derrick Tracey of Derrick Tracey Custom Tile & Marble to learn how.

    Diamond Certified Expert Contributor, Derrick Tracey: The question I always get is, “How do I seal my tile and grout?” Well, in the old days it was really messy and stinky and you had to paint it on. Nowadays, a lot of companies are making a water-based sealer which is really simple, easy to work with. It doesn’t smell. So, all you really need is some sealer from your local hardware store, a sponge, some gloves and a bucket.

    So, all you’ve got to do is pour some of the sealer in the bucket, there’s no mixing or anything like that. It’s really simple. Just pour it in. Get your gloves on and take your sponge, dip it in there, get some on, spread it around, try to get some more. You never can put too much on. Get it around, make sure it’s all everywhere. It’s going to penetrate in, seal it all up, and you just wait a few minutes, let it get in there.

    There will be a residual left on top and that’s after it’s all penetrated this stuff that’s left over, after a few minutes, just take your towel, dry off all the residual, make sure everything is dry, and it’s that simple.

    Host, Sarah Rutan: To learn more from local, top-rated companies, read our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON Derrick Tracey Custom Tile & Marble
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 61 VERIFIED CUSTOMERS i
Derrick Tracey Custom Tile & Marble : Average 9.9 out of 10 based on 61 unique customer surveys of customer satisfaction.

Dave O.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

1 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

The work was high quality.

The job was done on time and on budget. The price was great and the timing was great, I had no problems, it was a smooth process.

Deloris M.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

2 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent work, easy to work with and very helpful

He had to come back and repair tile that was damaged by someone else, and even though he was not at fault, he went out of his way to come back and fix the issue. He was very easy to work with.

Fred P.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

3 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very quality conscious, does excellent work and punctual.

The quality of the work

Jennifer B.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

4 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is really prompt, he is a professional and gets the job done in a reasonable amount of time.

The quality of the work

Lauri B.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

5 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can feel comfortable with him being in your home for multiple days, he is very through and precise.

The overall job was perfect.

Paul C.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

6 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very knowledgeable, very willing to help, he had suggestions, and he took what we wanted and made it work.

He personally came out, did the bid and he also did all the work.

Roy C.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

7 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They do good work.

Al B.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

8 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Derrick is good at what he does, and I trust his work.

He did what he promised in the time he said he'd do it.

C.S.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

9 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend him. He does outstanding work, and he is great to work with.

I like his attention to detail.

Felipe F.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

10 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Derrick is very knowledgeable, competent, and he always does an amazing job.

It's very easy to work with him. He's on time, he always does what he promises he'll do, and he is a very friendly person.

Pat M.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

11 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say he does good work, and he's reliable.

He's easy to get along with.

Roger A.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

12 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

His work is almost flawless and he is very creative. He is very good at what he does.

I would give them a '15'. I like his quality of work.

S.C.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

13 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is the best there is.

He is very methodical, and he takes his time. He does exactly what the contractor and the client want. He also adds his point of view as well.

Erin S.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

14 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

He has impeccable quality and workmanship.

The efficiency, the punctuality, and work quality

Alexio

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

15 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you need any tile done and you want it done right the first time, definitely use this company.

He is very professional and very knowledgeable of all the materials. He always thinks about doing it right, and he is concerned about how it will look.

Andy B.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

16 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, he did what he said he was going to do, and it turned out as good or better than he said it would.

His work ethic

Bill R.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

17 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Derrick really knows his stuff. I thought he was very professional, very prompt, and very good at working with us. He was very personable, on time, and professional.

I liked that he really worked with us. I had an idea of what to expect, and there weren't any surprises. He has a lot experience in his field.

Bill K.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

18 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

His work is really good, and he stands behind it 100%.

I like the way he handles business. He's very efficient.

Bob L.

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

19 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable and efficient

I'd say the best thing would be his workmanship.

Brian

VERIFIED Derrick Tracey Custom Tile & Marble CUSTOMER

20 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

Derrick, the owner, is competent, friendly, and honest. I would recommend him because he does phenomenal work.

It was so easy to work with him. He has great ideas that I would've never come up with. I completely trusted his judgements and knew the work would be done up to my standards.

Read All 61 Survey Responses at Ratings View