Diamond Certified Company Report

Delta Family Dentistry

Diamond Certified Company Report

Delta Family Dentistry

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Diana R.

VERIFIED Delta Family Dentistry CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

My husband used to have a fear of dentists and after seeing her a few times, he flosses to this day and he enjoys going in.

They are very personable and very approachable about anything. I definitely feel like they are family. When I need something that is outside of her expertise, she doesn't hesitate to recommend someone. The office even helped me navigate through an insurance situation without any pressure. I have referred many people to them.

Shirley F.

VERIFIED Delta Family Dentistry CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have been going there for quite a few years and they are excellent.

You don't have to wait very long and the quality of service is excellent.

Barbara B.

VERIFIED Delta Family Dentistry CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. I think the people there are gentle, calm, helpful and they listen. I used to work in a dentist office so that is saying something.

I had an emergency and they got me in right away. They worked me in that day.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dr. Ramona Yousefipour, Owner

Delta Family Dentistry provides a complete range of general and cosmetic dentistry services for all types of patients (including children) at its Oakley facility. The practice has the training and equipment to handle everything from routine check-ups and cleanings to dental implants and wisdom teeth extractions, and it also offers sleep apnea treatments like CPAP machines and oral appliances.

Office Manager Misty Negrete says Delta Family Dentistry’s family-oriented atmosphere has allowed the practice to build a base of loyal patients who’ve been coming to see Dr. Ramona Yousefipour for years. “Dr. Ramona listens to her patients and finds out what’s going on with their lives, not just with their dental issues, which they really appreciate. Also, since most of our patients have children, we’re able to accommodate everyone at once instead of sending them to different specialists, which is helpful.”

Delta Family Dentistry offers a variety of relaxation treatments to patients who experience dental anxiety, including nitrous oxide sedation and paraffin wax. “We want each patient to feel comfortable from the moment they walk in the door until their procedure is complete,” affirms Ms. Negrete. “They know that if they have any questions or concerns, we’ll be right there to help.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Delta Family Dentistry

COMPANY CONTACT
Service AREA
SERVICES PERFORMED

General & Cosmetic Dentistry
Endodontics
Dental Implants
Wisdom Teeth Extractions
Sleep Apnea Treatment
Invisalign® Braces
Pediatric Dentistry
Patients with Learning Disabilities

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Delta Family Dentistry

A look at Delta Family Dentistry’s Oakley facility

Company Profile

Delta Family Dentistry provides a complete range of general and cosmetic dentistry services for all types of patients (including children) at its Oakley facility. The practice has the training and equipment to handle everything from routine check-ups and cleanings to dental implants and wisdom teeth extractions, and it also offers sleep apnea treatments like CPAP machines and oral appliances.

Office Manager Misty Negrete says Delta Family Dentistry’s family-oriented atmosphere has allowed the practice to build a base of loyal patients who’ve been coming to see Dr. Ramona Yousefipour for years. “Dr. Ramona listens to her patients and finds out what’s going on with their lives, not just with their dental issues, which they really appreciate. Also, since most of our patients have children, we’re able to accommodate everyone at once instead of sending them to different specialists, which is helpful.”

Delta Family Dentistry offers a variety of relaxation treatments to patients who experience dental anxiety, including nitrous oxide sedation and paraffin wax. “We want each patient to feel comfortable from the moment they walk in the door until their procedure is complete,” affirms Ms. Negrete. “They know that if they have any questions or concerns, we’ll be right there to help.”

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Company Philosophy

“Our goal is to provide our patients with high-quality dental services at costs that work for them. By combining expert dental care with a warm, personal touch in a relaxing setting, we can ensure each patient has a positive experience.”

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Comparative Summary

Dental practices are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Delta Family Dentistry sets itself apart by providing services that other dentists aren’t qualified to offer. “We’re the only practice in our area that offers a complete smile makeover, from cosmetic work that can change the way a smile looks to sleep apnea treatments for people who don’t want to permanently use CPAP machines,” explains Office Manager Misty Negrete. “We also offer services that many dentists refer out to specialists, including root canals, wisdom teeth extractions and pediatric dentistry.”

Delta Family Dentistry has been providing general and cosmetic dentistry services for all types of patients (including children) at its Oakley facility since 2002. The practice has the in-house capabilities to handle everything from cleanings to dental implants, and it also offers a variety of relaxation treatments to patients who experience dental anxiety, including nitrous oxide sedation and paraffin wax.

Unlike less experienced dental practices that take an “assembly line” approach to treating patients, Delta Family Dentistry prioritizes each patient’s needs and takes the time to listen to their concerns. “We want our patients to feel comfortable the minute they walk through the door,” affirms Ms. Negrete. “If they’re apprehensive about dental care, we want them to feel confident enough to ask questions so we can make sure they have positive experiences.”

Another distinguishing feature of Delta Family Dentistry is its family-oriented approach to dental care. “A large percentage of our patients have children, so it’s more convenient for them to bring their families to our office rather than seeing specialists for each age group,” explains Ms. Negrete. “Our high standard of care applies to all patients, regardless of their age or dental health. Every person who visits our office gets the best possible care and attention.”

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Industry Info
If you suffer from sleep apnea, specialty dentistry approaches may be able to help.
People with sleep apnea experience breathing pauses during sleep, which can be dangerous and even deadly—brief breathing pauses can decrease oxygen intake and increase carbon dioxide levels, causing the heart to overcompensate for the lack of oxygen. Long-term complications including high blood pressure, stroke, heart disease, decreased brain function and shorter life span.

While some types of sleep apnea are caused or exacerbated by lifestyle (including being overweight or smoking), oral genetics and dental problems can also be factors. “Dental issues like bites and narrow arches can obstruct your airway while you sleep, which can affect both your oral and general health,” explains Misty Negrete, office manager of Delta Family Dentistry in Oakley.

The most common signs of sleep apnea include severe sleepiness during the day, snoring, waking up feeling unrested, waking during the night and morning headaches. Ms. Negrete says dentists should be aware of the various symptoms of sleep apnea so they can provide the best possible care. “People who are fatigued or complain about other health issues may be having issues with their bites, and sometimes that’s related to sleep apnea.” Other dental manifestations and possible signs of sleep apnea include jaw pain while chewing (sometimes attributed to TMJ), dry mouth, and teeth grinding and clenching.

If you experience signs of sleep apnea, look for a dental practice that’s certified with the American Academy of Dental Sleep Medicine. These dentists have additional information and qualifications for working with patients with sleep apnea, and some have even completed extra education and residency programs.

Options to alleviate sleep apnea include behavior modifications such as weight loss, smoking cessation or sleeping in a different position. Dentists who are educated in sleep apnea treatments can also offer choices such as wearing a dental retainer or appliance to reposition the jaw or tongue.

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Frequently Asked Questions
Q: What types of insurance do you accept?
A: “We’re contracted with Delta Dental, Cigna Dental, Guardian and Blue Cross. We accept all PPOs, but we aren’t part of any HMO.”
 
Q: Do you offer payment plans?
A: “Per our policy, payment is due at the time of service. However, we do our best to utilize our patients’ insurance coverage to keep costs down, and we also offer financing through CareCredit.”
 
Q: What are my options for cosmetic dentistry?
A: “We can provide bonding, veneers, teeth whitening, implants, Invisalign, Botox and Juvéderm, all of which can completely change your smile.”
 
Q: When should I start bringing in my child for dental checkups?
A: “Depending on how well they sit, we usually recommend that children start seeing a dentist around age three. Since we’re a family practice, we encourage our patients to bring their children with them when they’re around two years old so they can get used to the office and staff.”
 
Q: How are sleep apnea and dental care related?
A: “Dental issues can contribute to or affect sleep apnea. For example, your bite can obstruct your airway while you sleep, which can affect your overall health. Dr. Ramona is certified with the American Academy of Dental Sleep Medicine, and she did a residency program and extensive study on sleep apnea, so she can help you find solutions to your sleep apnea issues.”
 
Q: Is it always necessary to use anesthetics and numbing chemicals?
A: “No. If you have a small cavity, we may be able to do the procedure without anesthesia, but if it’s an invasive procedure, anesthetics are usually necessary.”
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SELECTED PHOTOS FROM Delta Family Dentistry

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dr. Ramona Yousefipour

Expert CONTRIBUTOR PROFILE
  • Dr. Ramona Yousefipour is an 18-year veteran of the dental industry and owner of Delta Family Dentistry, a Diamond Certified practice. She can be reached at (925) 269-9666 or by email.

Dr. Ramona Yousefipour: An Early Ambition

By James Florence, Diamond Certified Resource Reporter

OAKLEY — Most people don’t settle on a professional career until after high school, but for Ramona Yousefipour, the choice was clear at a young age. “Even as a child, I knew I wanted to be a dentist,” she affirms. “I had a very positive experience with my dentist growing up. The first time I met him, I had a really bad toothache. He was so gentle, I don’t even remember getting a shot—just the pain suddenly being gone. From then on, I was fascinated by dentistry and looked forward to every visit to his office. As I got older, I developed an interest in helping people, and dentistry seemed like a perfect avenue for me to do that.”

Following high school, Ramona made a beeline toward her professional objective, leaving an impressive academic track record in her wake. “I attended UC Irvine, where I did a double major in biological sciences and physical sciences,” she recounts. “After graduating, I worked for four years as a microbiology technologist while simultaneously earning my master’s degree in microbiology. Following that, I was accepted into the dental program at UC San Francisco, where I finished with honors before starting my practice.”

Today, as owner of Delta Family Dentistry, Dr. Yousefipour says one of her favorite parts of her job is working with children. “As a mother of a child who suffers from sleep apnea, I have a special interest in helping other children who experience this condition and the related symptoms. In many cases, children diagnosed with ADD and ADHD are actually suffering from lack of sleep due to sleep apnea, which gets misinterpreted as a learning disability. That’s why a big focus of mine is helping children and educating their parents about this pervasive problem.”

A resident of Oakley (where she lives with her husband, Parham, and their three children), Dr. Yousefipour expresses her appreciation for the vibrant character of Bay Area life. “The people, the weather, the culture…I love it all. I’m originally from southern California, but after moving north to attend UCSF, I liked the environment so much better that I decided to stay.”

Outside of work, Ramona spends the bulk of her time with family. “The moment I get off work, it’s all about my kids,” she says. “I pick them up from school, cook them dinner and help them with their homework, so there isn’t a lot of downtime.” When she’s not busy being Super Mom, Ramona likes to read and exercise. “Reading is the one thing that really relaxes me—plus, I love to learn. I also exercise daily and enjoy going swimming or skiing whenever I get the chance.”

In regard to her professional career, Dr. Yousefipour espouses the importance of taking a holistic approach. “When a patient walks in, I don’t just look at them as teeth—I look at them as a whole person,” she explains. “In addition to addressing their oral health, I sometimes have to address their fear and anxiety, and potentially even look at what’s going on in their life. Everything is tied together, so it’s important to look at the whole and not just a single aspect.”

When asked how her life might change if she were to retire tomorrow, Dr. Yousefipour says she’d switch her focus from professional practice to education. “First of all, I don’t see myself retiring. However, if there was a point where I wasn’t able to do dentistry anymore, I would teach at a university. I still have connections at UCSF, so maybe I’d teach there.”

Ask Me Anything!

Q: What’s your favorite thing to do on a rainy day?
A: Go to the gym and exercise. That always helps improve my mood on rainy days.

Q: What’s your favorite local restaurant?
A: Farallon in San Francisco.

Q: Coffee or tea?
A: I enjoy both at different times of the day.

Q: What’s your favorite snack?
A: Potato chips—they’re my weakness.

Q: If you could travel anywhere in the world, where would you go?
A: Egypt. I’ve been there once before and it was one of the most amazing places I’ve ever visited.

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Expert articles
  • The Best Time to Floss

    OAKLEY — Everyone knows they should brush and floss their teeth, but few realize there are ideal times of day at which to perform these crucial oral hygiene steps. Believe it or not, when you brush and floss can substantially impact its effectiveness. This is especially important when it comes to flossing, as it’s typically only done once a day.

    Due to reduced levels of saliva in the mouth during sleep, oral bacteria becomes more active at these times. When food is present, bacteria acts on that food to produce acids, which is what leads to problems like cavities and gum disease. That’s why the best time to floss is before you go to bed, as this minimizes the presence of food for bacteria to work on. In contrast, if you wait until morning to floss, you’re too late—the damage has already been done.

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Expert video tip
  • Video: The Best Time to Floss

    Complete Video Transcription:

    OAKLEY — Host, Sarah Rutan: Everyone knows it’s good to floss, but few realize the importance of timing it properly. Today we’re in Oakley with Diamond Certified Expert Contributor Dr. Ramona Yousefipour of Delta Family Dentistry to learn more.

    Diamond Certified Expert Contributor, Dr. Ramona Yousefipour: I do have a very quick and very easy tip for everybody. I know the whole general public knows that they should floss and brush, of course. We always talk about that. But there’s one thing not everybody knows about. And I’m going to go ahead and reveal it to you.

    If you’re brushing and flossing, make sure it’s at night, before you go to bed. Because it’s at night, during the time that you’re sleeping, that the bacteria becomes activated and does the damage. When you wake up in the morning and you haven’t brushed and flossed last night, if you want to do it this morning right when you wake up, the damage is already done. So, make sure you’re brushing and flossing right before you go to bed.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Delta Family Dentistry WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Delta Family Dentistry
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Delta Family Dentistry : Average 9.4 out of 10 based on 100 unique customer surveys of customer satisfaction.

Diana R.

VERIFIED Delta Family Dentistry CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

My husband used to have a fear of dentists and after seeing her a few times, he flosses to this day and he enjoys going in.

They are very personable and very approachable about anything. I definitely feel like they are family. When I need something that is outside of her expertise, she doesn't hesitate to recommend someone. The office even helped me navigate through an insurance situation without any pressure. I have referred many people to them.

Barbara B.

VERIFIED Delta Family Dentistry CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. I think the people there are gentle, calm, helpful and they listen. I used to work in a dentist office so that is saying something.

I had an emergency and they got me in right away. They worked me in that day.

Shirley F.

VERIFIED Delta Family Dentistry CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have been going there for quite a few years and they are excellent.

You don't have to wait very long and the quality of service is excellent.

Audra L.

VERIFIED Delta Family Dentistry CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They give great service, great care, and they are very complimentary.

The good and gentle service, I don't like going to the dentist and they make me feel very comfortable.

Tina M.

VERIFIED Delta Family Dentistry CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good company and they work around my schedule.

I was able to take my daughter there.

Linda B.

VERIFIED Delta Family Dentistry CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I really trust them, they make you feel so welcome, and they do great work.

I really trust them. They make you feel so welcome, and they do great work. They are a very warm place to go to.

Fernando B.

VERIFIED Delta Family Dentistry CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them to people all the time.

Her service and attention to her detail and her explanations

Elizabeth M.

VERIFIED Delta Family Dentistry CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are caring, prompt, and reasonable.

I like the nice and caring dentist. They took their time to explain things to me.

Diana C.

VERIFIED Delta Family Dentistry CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The dentist is very gentle, compassionate, and provides good service.

I like Dr. Ramona. She is very gentle, compassionate, and she provides good service.

Deborah W.

VERIFIED Delta Family Dentistry CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I just loved going there.

They are friendly and nice.

Sherry R.

VERIFIED Delta Family Dentistry CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to Delta Family Dentistry.

They are very friendly and they welcome you into their office. They are really good.

Serena B.

VERIFIED Delta Family Dentistry CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very nice.

They are nice.

Fernando B.

VERIFIED Delta Family Dentistry CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and consistent.

Their customer service, they are very friendly.

Deborah Y.

VERIFIED Delta Family Dentistry CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

They are friendly and not painful. I love them.

Joanne B.

VERIFIED Delta Family Dentistry CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best dentist I have ever found. They are so gentle and there is no pain, she's great.

They are right down the street from me.

Domenique K.

VERIFIED Delta Family Dentistry CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

A friendly atmosphere, and they are very professional.

Their location, for one, and two, their professionalism, warmth, and friendliness

Margaret N.

VERIFIED Delta Family Dentistry CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend going to them. My dentist has been fabulous.

They follow through, they are conscientious, clean, which is always a plus, and they are flexible.

Karista D.

VERIFIED Delta Family Dentistry CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The staff was very personable and friendly. It was an overall good experience and I really like Dr. Ramona.

It is kind of like a family place and you feel like home.

Angel H.

VERIFIED Delta Family Dentistry CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very nice people, very thoughtful, very caring, and they don't leave you in a lot of pain. They are very thoughtful about what they are doing.

Just the people there, they are very friendly and very helpful.

Fred D.

VERIFIED Delta Family Dentistry CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They are really helpful.

Read All 100 Survey Responses at Ratings View