Diamond Certified Company Report

D A Reed Plumbing Company

Diamond Certified Company Report

D A Reed Plumbing Company

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Pat L.

VERIFIED D A Reed Plumbing Company CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

He is professional and he does all of the work. He tells you what it is and how much it will cost.

Susan D.

VERIFIED D A Reed Plumbing Company CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, as long as Marco is still there.

They were very responsive, as my water heater went out on a Friday, and they had it fixed by the next day.

Bill J.

VERIFIED D A Reed Plumbing Company CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were responsive and reliable.

From my perspective, they were able to do the job with all of the parts in their truck. They didn't have to run off.

Read All 100 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

D A Reed Plumbing Company provides a wide range of plumbing services for residential clients in Alameda, Contra Costa and Solano Counties. The company has the capabilities to handle everything from routine fixture repairs and water heater installations to complete gas line replacements and whole house repiping projects, and it also utilizes a variety of methods to locate and test hard-to-find plumbing leaks.

Owner David Reed credits much of D A Reed Plumbing Company’s success to its customer-oriented business practices. “We treat our customers like family and work on their plumbing systems as if we’re working on our own homes,” he says. “They trust us to solve their problems, and if there’s ever an issue with our work, they know we’ll do whatever it takes to make it right.”

D A Reed Plumbing Company is known for its meticulous attention to detail, which Mr. Reed says is important for ensuring first-rate results on every project. “We always start the plumbing process with a comprehensive assessment of the customer’s situation, which allows us to provide the best possible solution. By accounting for each detail of the job, we can ensure no problem gets overlooked.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON D A Reed Plumbing Company

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County
Solano County

SERVICES PERFORMED

Gas Line Repair & Installation
Plumbing Repair & Installation
Leak Location & Testing
Water Heater Installation
Repiping

BRANDS Supported
  • A.O.Smith Water Heaters

  • Bradford White

  • American Standard

  • Kohler

  • Moen

DIAMOND CERTIFIED RESEARCHED ARTICLES ON D A Reed Plumbing Company

A recent plumbing installation by D A Reed Plumbing Company

Company Profile

D A Reed Plumbing Company provides a wide range of plumbing services for residential clients in Alameda, Contra Costa and Solano Counties. The company has the capabilities to handle everything from routine fixture repairs and water heater installations to complete gas line replacements and whole house repiping projects, and it also utilizes a variety of methods to locate and test hard-to-find plumbing leaks.

Owner David Reed credits much of D A Reed Plumbing Company’s success to its customer-oriented business practices. “We treat our customers like family and work on their plumbing systems as if we’re working on our own homes,” he says. “They trust us to solve their problems, and if there’s ever an issue with our work, they know we’ll do whatever it takes to make it right.”

D A Reed Plumbing Company is known for its meticulous attention to detail, which Mr. Reed says is important for ensuring first-rate results on every project. “We always start the plumbing process with a comprehensive assessment of the customer’s situation, which allows us to provide the best possible solution. By accounting for each detail of the job, we can ensure no problem gets overlooked.”

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Company Philosophy

“Our goal is to take excellent care of every customer, and the best way to accomplish that is to offer them high-quality service at a fair price. Their satisfaction is our top priority, so we utilize our industry knowledge and any necessary resources to finish their job on time and on budget.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For D A Reed Plumbing Company, the key to keeping customers happy is simple: always put community first, no matter what. “We’re not the kind of company that only focuses on profits—we genuinely care about the communities we serve,” says Office Manager Maria Vargas. “For example, sometimes we’ll get a customer who’s a senior citizen on a fixed income, and we’ll end up charging less because we know they can’t afford much. We’re more concerned with making sure our customers have hot water than making a few extra dollars.”

D A Reed Plumbing Company has been providing plumbing services for residential clients in Alameda, Contra Costa and Solano Counties since 1980. The company is qualified to handle everything from fixture repairs and water heater installations to complete gas line replacements and whole house repiping projects, and it also has the training and equipment to locate and test elusive plumbing leaks.

Unlike less experienced plumbing companies that take a “one size fits all” approach to every job, D A Reed Plumbing Company goes the extra mile to address the specifics of each project and ensure the client is completely satisfied. “Our reviews attest to the quality of our service and how far we’ll go to make sure everything is taken care of,” affirms owner David Reed. “We have a lot of respect for our customers’ homes, so we thoroughly clean them after our work is complete. By the time we’re finished, it looks like no one was ever there. That’s one of the reasons we get so many referrals—our clients see the value in the services we provide.”

Ultimately, Mr. Reed sees D A Reed Plumbing Company’s detail-oriented approach to its workmanship as one of its most important attributes. “We really take pride in our work, which goes a long way toward quality assurance. Our technicians aren’t in a rush to get the job done—they take the time to ensure every step is performed correctly.”

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Industry Info

Knowing where to find the important components of your home’s plumbing system will prepare you for dealing with an emergency.

Many of the calls that plumbing companies receive are for emergencies such as leaking water lines or backed up sewer systems, and even though they’re trained to respond to such calls as quickly as possible, a lot of property damage can occur in a short amount of time. Most homeowners don’t realize that with a little preemptive knowledge, they can take simple steps to immediately stop back-ups and leaks. Here’s some information about three plumbing components that every renter or homeowner should know about:

Water valves

Instead of trying to plug or seal a leaking water pipe at the break, it’s far more effective to stop the leak at its source by shutting off your home’s main water valve. To locate your water main, go to the sidewalk and identify your water meter box (the lid will be clearly marked). From the meter box, you can usually walk in a straight path and find the water meter against your house. There are two valves on the meter, and either will shut off the water to your home. You probably won’t be able to turn the valve by hand, so make sure you have access to an appropriately sized wrench.

Gas shut-off valves

There are two types of gas shut-off valves: street-side main, which is located next to your PG&E meter, and house-side valve, which is usually located where the gas pipe enters your house. With newer systems, the gas shut-off valve might be located inside the house (near the water heater). It’s beneficial to know where these valves are located, but in the event of a gas leak, it’s never a good idea to turn them off yourself because of the risk of an explosion. Unlike a water leak, a gas leak should be left to a professional. If you notice a gas leak, get yourself and your family out of the house and call the gas company to come handle it.

Sewer clean-out

To avoid the damage that can be caused by a backed up sewer system, it’s important to know how to find your system’s clean-out. Essentially, a sewer clean-out is an outlet that allows sewage to overflow into your backyard instead of inside your home. It can be located in several places, but you can usually find it by going to your sidewalk and looking for an “S” stamped into the concrete or painted on the curb near your street. This indicates the spot where your home’s sewer line connects with the city sewer. The clean-out should be no more than three feet from your house, aligned with the “S” marker. Other times, the clean-out will appear as a “Y” or “T” in what looks like a dead-end pipe. If you have a septic system, the clean-out should be located somewhere between the house and septic tank.

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Frequently Asked Questions

Q: Will I talk to an actual person when I call your office?

A: Yes, if you call during business hours, the phone will typically be answered by someone in our office. Sometimes we’re away from the phone or helping other customers, but if you leave a message, we’ll get back to you as soon as possible.

Q: How quickly can you come to my home?

A: We’re often booked a week or two in advance, so if you’re calling about a non-emergency, we’ll schedule you for the next available date. However, if it’s an emergency situation, we’ll do our best to squeeze you in as soon as possible, even if it’s just for a temporary fix that will tide you over until a later appointment.

Q: Can you give me a price estimate over the phone?

A: Typically, yes, but it depends on the job. We have set prices for straightforward jobs like toilet or water heater installations. If it’s something more complicated like a repair, we’ll give you our hourly rate.

Q: Can you recommend a good brand for a plumbing fixture or appliance?

A: Yes. One of the main things we look for in plumbing products is a good warranty. Problems can occur even with high-quality brands, so you want to make sure the product is covered by a strong warranty.

Q: Can you help me diagnose a plumbing problem over the phone?

A: We’ll be happy to troubleshoot with you over the phone and see if we can find a simple solution to your problem.

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SELECTED PHOTOS FROM D A Reed Plumbing Company

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Diamond Certified RATINGS ON D A Reed Plumbing Company
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Pat L.

VERIFIED D A Reed Plumbing Company CUSTOMER

1 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend them.

He is professional and he does all of the work. He tells you what it is and how much it will cost.

Dick K.

VERIFIED D A Reed Plumbing Company CUSTOMER

2 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

That we would use them again

They have been doing a great job for the past 10 years.

Joseph C.

VERIFIED D A Reed Plumbing Company CUSTOMER

3 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I had my mom's house re-piped by them.

Their service, and they are always dependable and very friendly.

Bob C.

VERIFIED D A Reed Plumbing Company CUSTOMER

4 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Very prompt and very knowledgeable

Their expertise, and they were able to get the job done quickly.

Anne M.

VERIFIED D A Reed Plumbing Company CUSTOMER

5 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I tell all of my friends that they are honest and they come out when they say they are going to come out. They are knowledgeable and good people.

They come out on time. They are knowledgeable and easy to reach.

Lorraine C.

VERIFIED D A Reed Plumbing Company CUSTOMER

6 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

The appointment was quick and I didn't have to wait a long time. They came out, did an evaluation within an hour, and they were able to fix the problem quickly.

Responsiveness and the quality of the work

Linda F.

VERIFIED D A Reed Plumbing Company CUSTOMER

7 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are very responsive. They get things fixed and corrected quickly.

I think they make their client satisfaction a high priority.

Stephanie K.

VERIFIED D A Reed Plumbing Company CUSTOMER

8 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are reliable and trustworthy.

Very reliable and honest

Earl B.

VERIFIED D A Reed Plumbing Company CUSTOMER

9 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are clean, prompt, and knowledgeable. They gave us some tips that saved us some money.

They gave us a good deal, and they did the job.

Rosemarie D.

VERIFIED D A Reed Plumbing Company CUSTOMER

10 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

He gave me a quote and he stuck to the quote. He took care of the problem.

They were just very polite.

Judy P.

VERIFIED D A Reed Plumbing Company CUSTOMER

11 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Marco was very pleasant. We enjoyed working with him. I would recommend him to anybody.

It was done well and handled pleasantly and satisfactorily.

Rita L.

VERIFIED D A Reed Plumbing Company CUSTOMER

12 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are dependable.

They are dependable and very efficient.

Tom S.

VERIFIED D A Reed Plumbing Company CUSTOMER

13 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Call Marco.

I work with a lot with subcontractors and they are one of them. They do a good job and they are always there when they say they will be. They get the job done.

Emily L.

VERIFIED D A Reed Plumbing Company CUSTOMER

14 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

It was great.

They were honest, and they got their work done in a timely manner.

Steve M.

VERIFIED D A Reed Plumbing Company CUSTOMER

15 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

That it was good, and I felt like they would make it right if something was not correct.

I was having a fireplace renovated and doing piping to convert it to gas. I started with the gas conversion and I had a contractor that was doing the updating of the fireplace, and when they came out to do inspection, the gas pipe had a different color tape that was yellow and not white. The contractor had it inspected and was making an issue of it, so I had to call D A Reed. They came back out and said the tape they put on there was adequate and said that it is universal. They came out and made it right and even re-taped it with the correct color tape so there was no hassle. Marco is great. He said they would make it right and they did.

John M.

VERIFIED D A Reed Plumbing Company CUSTOMER

16 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

The workmanship and the response time wise

Kim B.

VERIFIED D A Reed Plumbing Company CUSTOMER

17 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

He listens and he gives you options. He will drop things and come out as soon as he can if it is an emergency. He is very thorough and very polite. I would always use him and I have been using him for many years to change out toilets and fixtures. We had a terrible leak upstairs, as the water turnoff valve was leaking, and he came out right away to replace it. He was able to do all of that in all four of our bathrooms and made sure that it did not happen in any of the other bathrooms.

Their service and their immediate response

Mike B.

VERIFIED D A Reed Plumbing Company CUSTOMER

18 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I have already referred them to my neighbors.

I like the personal straightforwardness with Marco. He has always done a lot of work for us. Some surrogates put in a water heater and I smelled gas, so Marco came out right away and took care of it.

Sharon D.

VERIFIED D A Reed Plumbing Company CUSTOMER

19 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I think the quality of what they sell is top notch and their service is top of the line.

They had the product that I wanted and they installed it quickly. They also cleaned up.

Dennis M.

VERIFIED D A Reed Plumbing Company CUSTOMER

20 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I have them on speed dial, so here is their number.

I have known David for years and Marco has done work for us many times. He has always done well.

Read All 100 Survey Responses at Ratings View

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