COMPANY REPORT NAVIGATION
Diamond Certified Company Report

Creative Roofing of Northern California

Diamond Certified Company Report

Creative Roofing of Northern California

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 290 VERIFIED CUSTOMERS i

Elinor S.

VERIFIED Creative Roofing of Northern California CUSTOMER

1 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job, but there was one thing I had to call them back on and they took care of it in short order.

The workers were very nice, friendly and they cleaned up everything when they were through.

Kurt B.

VERIFIED Creative Roofing of Northern California CUSTOMER

2 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, courteous, and a high-quality company.

They made me feel totally comfortable, they explained what they were going to do, and they gave me alternatives like the quality of the material or the process. I felt really taken care of.

Nancy B.

VERIFIED Creative Roofing of Northern California CUSTOMER

3 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable.

When there was a problem, they took care of it.

Read All 290 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Gabriel Diaz established Creative Roofing in 1985.

Creative Roofing of Northern California provides reroofing and new roof installation services for residential and commercial clients in Sonoma, Marin, and Napa Counties. The company works on both steep and low slope roofing and has experience with a variety of roofing materials, including tile, composite shingles, slate, modified bitumen and metal. It’s also a certified installer of Pabco, IB and Versico roof systems.

President Gabriel Diaz has more than 40 years of experience in roofing installation, estimating and contract management. He established Creative Roofing of Northern California to take on ambitious roofing projects throughout the North Bay. “As our name implies, we enjoy the challenge of implementing new products and techniques,” says Mr. Diaz.

Creative Roofing of Northern California emphasizes the importance of client communication—its sales and management teams use their first-hand field knowledge to effectively explain the roofing process to customers and clearly address their questions and concerns. “The ultimate success of our projects begins and ends with our ability to work effectively with our clients,” says Mr. Diaz.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Creative Roofing of Northern California

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Napa County

SERVICES PERFORMED

New Roofs
Metal
TPO
Re-Roofing
Shingle
PVC
Slate
Tile

BRANDS Supported
  • CertainTeed

  • Owens Corning

  • GAF

  • Tamko

  • Monier Lifetile

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Creative Roofing of Northern California

Company Profile

Creative Roofing of Northern California provides reroofing and new roof installation services for residential and commercial clients in Sonoma, Marin, and Napa Counties. The company works on both steep and low slope roofing and has experience with a variety of roofing materials, including tile, composite shingles, slate, modified bitumen and metal. It’s also a certified installer of Pabco, IB and Versico roof systems.

President Gabriel Diaz has more than 40 years of experience in roofing installation, estimating and contract management. He established Creative Roofing of Northern California to take on ambitious roofing projects throughout the North Bay. “As our name implies, we enjoy the challenge of implementing new products and techniques,” says Mr. Diaz.

Creative Roofing of Northern California emphasizes the importance of client communication—its sales and management teams use their first-hand field knowledge to effectively explain the roofing process to customers and clearly address their questions and concerns. “The ultimate success of our projects begins and ends with our ability to work effectively with our clients,” says Mr. Diaz.

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Company Philosophy

“Our customers are our primary concern. We make sure they understand and approve the steps involved in their roofing projects, and we always keep them updated on our progress. We approach every job with the goal of building the best possible roof, and that focus has translated to a dedicated clientele base of repeat customers.”

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Comparative Summary

Roofing companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Creative Roofing of Northern California differentiates itself by emphasizing the importance of client communication in every aspect of its operations, from a customer’s first phone call to the design process to the final installation. “We’re adamant about making sure our clients clearly understand everything we’re going to provide,” says President Gabriel Diaz. “Our proposals are very complete and provide clear descriptions of the projects from start to finish. There’s never any question in our customers’ minds about what services they’re going to receive.”

Creative Roofing of Northern California has been installing and repairing roofs for North Bay homes and businesses since 1985. The company offers a wide variety of roofing materials made by several of the industry’s leading manufacturers, including asphalt shingles, concrete tile, clay tile, synthetic and natural slate, standing-seam metal, PVC, PPO and modified bitumen membranes. In addition to its roofing capabilities, it installs skylights and can arrange for gutter replacements as part of reroofing projects. “Our wide range of skills and quality control procedures really make us stand out in our industry,” says Mr. Diaz.

Unlike roofing companies that route incoming calls to cell phones or rely on answering services to relay messages, Creative Roofing of Northern California maintains a full-time office staff that’s always available to answer phone calls during normal business hours. “It’s really important to our customers that there’s a live person at the other end of the phone when they call,” says Mr. Diaz. “That’s just another example of our commitment to client communication.”

To further differentiate itself from its competition, Creative Roofing of Northern California stays focused on the roofing industry’s latest products and technologies, which allows it to educate its clients on every aspect of their projects. “We enjoy the challenge of implementing new products and techniques,” confirms Mr. Diaz. “All our salespeople used to be roofers, including me, so we’re able to explain the process to our customers in ways other companies can’t. Our main goal is to help each client sort through information, answer their questions and provide our expertise.”

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Industry Info

Before choosing an asphalt shingle roof, make sure it fits your needs and lifestyle. Asphalt shingles are one of the most popular residential roofing styles in the United States, with more than 12.5 billion square feet of products manufactured annually—enough to cover five million homes every year. In addition to offering a broad array of colors, shapes and textures, asphalt shingle roofs can match almost every type of architectural design and are low maintenance, easy to apply, and resistant to fire and wind.

Even though asphalt shingle roofs have numerous benefits, it’s still important to take your personal preferences and living situation into account before making a purchasing decision. Here’s some basic information about the most common styles of asphalt shingles:

Strip shingles. These asphalt shingles are approximately three times as long as they are wide. Manufactured in both standard and metric dimensions, strip shingles are distinguished by the number of cutouts or tabs they have (the most common type is “three tab”). Different textural and lighting/shadowing effects can be achieved with strip shingles depending on the number, shape and alignment of the cutouts.

Laminated shingles. These special shingles contain more than one layer of tabs to create extra thickness. They’re also referred to as three-dimensional or architectural shingles because they create visual depth on a roof and impart a custom look. Laminated shingles are popular among builders, roofing contractors and homeowners.

Interlocking shingles. As the name suggests, interlocking asphalt shingles are individual shingles that mechanically fasten to each other and are used to provide greater wind resistance. They come in various shapes and sizes, providing a wide range of design possibilities.

Large format shingles. Generally rectangular or hexagonal in shape, large format shingles don’t utilize cutouts or tabs.

Caring for asphalt shingle roofs
When the weather gets humid, asphalt shingle roofs can develop dark streaks that are often attributed to an accumulation of dirt, defective shingles, mold and mildew. The most common culprit is actually blue-green algae called Gloeocapsa Magma, which is spread by airborne spores. While algae growth does little harm to the roofing itself, the stains can affect the overall appearance or resale value of your home. Luckily, removing these algae is a relatively simple process.

Mix the following ingredients and pour them into a pump-type garden sprayer:
• 1 quart of bleach (6% sodium hypochlorite)
• 1/4 cup of trisodium phosphate (TSP) or another heavy duty cleaner
• 1 gallon of water

After wetting down the roof with the solution, allow it to remain for about 15 minutes before rinsing it off with a hose.

To keep algae from returning once your roof is clean, install a strip of copper or zinc coated sheet metal along each side of the roof just below the ridge. While copper is more toxic to algae, galvanized sheet metal is much less expensive. Both copper and galvanized metal are available to purchase online or from local metal suppliers in rolls of various width and thickness. Narrow strips of sheet metal can be attached directly to your roof using roofing nails or screws with rubber washers. For wider pieces of sheet metal, loosen the self-sealing tabs on the top row of shingles with a putty knife, slip part of the sheet metal under them and use roofing nails to nail it in place.

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Frequently Asked Questions

Q: Can you handle the permitting process for my project?

A: Yes, we’ll obtain all necessary building permits for you.

Q: Do you haul away the old roofing materials and waste?

A: Absolutely. That’s included in our project bid.

Q: Do you require a deposit?

A: Not usually, given that most of our customers are repeats or referrals from past customers. Occasionally we’ll ask for a deposit, which is limited to 10 percent (but not to exceed $1,000) by California law.

Q: Do you use subcontractors?

A: Not for roofing. All our roofers are long-term employees. Sometimes we use subcontractors for jobs related to roofing projects, like gutters.

Q: Do you provide any warranties?

A: We provide a 10-year warranty on workmanship. Warranties on materials depend on the products, but they’re usually 15 years or longer. We’ve been around for more than 25 years, so we’re confident in our ability to support that warranty period.

Q: Can you provide customer references?

A: Yes. We’ll provide a list of references with our bid.

Q: Do you offer free estimates?

A: Yes, that’s a standard practice in this industry.

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SELECTED PHOTOS FROM Creative Roofing of Northern California

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Creative Roofing of Northern California WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Creative Roofing of Northern California
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 290 VERIFIED CUSTOMERS i
Creative Roofing of Northern California : Average 9.2 out of 10 based on 290 unique customer surveys of customer satisfaction.

Elinor S.

VERIFIED Creative Roofing of Northern California CUSTOMER

1 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job, but there was one thing I had to call them back on and they took care of it in short order.

The workers were very nice, friendly and they cleaned up everything when they were through.

Kurt B.

VERIFIED Creative Roofing of Northern California CUSTOMER

2 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, courteous, and a high-quality company.

They made me feel totally comfortable, they explained what they were going to do, and they gave me alternatives like the quality of the material or the process. I felt really taken care of.

Nancy B.

VERIFIED Creative Roofing of Northern California CUSTOMER

3 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable.

When there was a problem, they took care of it.

Carreiro B.

VERIFIED Creative Roofing of Northern California CUSTOMER

4 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

Knowledgeable, and they do good work.

Dependable

Bettie T.

VERIFIED Creative Roofing of Northern California CUSTOMER

5 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, on time, they knew what they were doing, and they were just good.

Their knowledge

Bill B.

VERIFIED Creative Roofing of Northern California CUSTOMER

6 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, they finished the project ahead of time, and they finished on budget.

The quality of the job

Bill C.

VERIFIED Creative Roofing of Northern California CUSTOMER

7 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very honest and reliable

They met their commitments.

Bruce W.

VERIFIED Creative Roofing of Northern California CUSTOMER

8 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job and they also did an excellent job with their clean-up.

They put a new roof on my house.

Denise A.

VERIFIED Creative Roofing of Northern California CUSTOMER

9 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, they do what they say, and their work is clean. I am thrilled to recommend them.

They are very professional, they do what they say, their work is clean. I am thrilled to recommend them.

Harry C.

VERIFIED Creative Roofing of Northern California CUSTOMER

10 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job for me and I didn't have any problems with them whatsoever.

They were honest with me.

Holly G.

VERIFIED Creative Roofing of Northern California CUSTOMER

11 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

They did everything that they said they were going to do. They answered every question that I asked. They were very patient. I wanted it done really well and they were able to do that.

Jainie B.

VERIFIED Creative Roofing of Northern California CUSTOMER

12 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were extremely quick and they found the problem that I was having and resolved it within an hour or two.

How quickly they were able to respond, and they were able to come the same day.

John C.

VERIFIED Creative Roofing of Northern California CUSTOMER

13 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wrote a nice letter about how satisfied I was and how nice the people were.

They did a very nice roof, they were courteous, they were quick, and they were neat and tidy. They matched the paint of the roof, which was a nice extra touch.

Ken D.

VERIFIED Creative Roofing of Northern California CUSTOMER

14 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

I refer them to others.

I like the fact that they clean up everything after they work for the day and they went above and beyond. I felt their pricing was very fair compared to others.

Margaret K.

VERIFIED Creative Roofing of Northern California CUSTOMER

15 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

On time, and they performed in a professional manner.

Promptness, courteous, and professionalism

Paul W.

VERIFIED Creative Roofing of Northern California CUSTOMER

16 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are totally professional, they clean up after themselves, they bring a port-o-potty for their employees, and it was no hassle and just perfect.

My roof doesn't leak and it looks good.

Sharon H.

VERIFIED Creative Roofing of Northern California CUSTOMER

17 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

It s a good roof. It rained and we didn't get any leaks. They did a good job.

They came in, did the work, and left. I was satisfied.

Robert M.

VERIFIED Creative Roofing of Northern California CUSTOMER

18 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast and efficient.

I liked that they were fast and efficient.

Ron C.

VERIFIED Creative Roofing of Northern California CUSTOMER

19 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt and did clean up really nicely, which was good.

I liked that it didn't take as long as we anticipated.

Scott G.

VERIFIED Creative Roofing of Northern California CUSTOMER

20 of 290

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, clean, and efficient. They got in-and-out quickly and did a nice job. They left me with no mess to clean up and a big smile on my face.

I'm very pleased with the design, it looks awesome and I know it will probably outlast me. The way they came up with the design was just perfect.

Read All 290 Survey Responses at Ratings View