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Diamond Certified Company Report

Creative Images Promotional Products

Diamond Certified Company Report

Creative Images Promotional Products

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 221 VERIFIED CUSTOMERS i

David B.

VERIFIED Creative Images Promotional Products CUSTOMER

1 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great to deal with, and they produced an excellent product.

They made sure that everything was perfect before they produced the product, and the quality we received was impeccable.

K.L.H.C.

VERIFIED Creative Images Promotional Products CUSTOMER

2 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ron is great. I had kind of a unique situation. We needed to order shirts right away. He was able to come to us at the last minute and get the exact color code of our logo. He got the job done within a few days.

He just seems like a great guy. He went out of his way for us.

M.S.

VERIFIED Creative Images Promotional Products CUSTOMER

3 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

He gives good service. He returns phone calls promptly, he brings us cute little samples, and we like that he's local. We've ordered quite a lot of stuff from him. He's great.

He's reliable. When he says something will be there, it's there, on time. Costs are good, he always shows us samples, so we can see what our items will look like, and he's a nice man.

Read All 221 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ron Balzer, Owner

Creative Images Promotional Products produces custom apparel and accessories for Bay Area individuals, sports teams, schools, nonprofit organizations, institutions, and businesses of all sizes. The company carries a full line of clothing products from several leading brands  (as well as some organic lines), including jackets, fleeces, aprons, scrubs, T-shirts, uniforms and headwear. It offers traditional printing inks plus metallic, suede, and specialties like rhinestone and foil decorating methods to produce thousands of customized wearables every year.

Owner/operator Ron Balzer is proud to be an active member of his community—he’s participated with local community boards, youth sports leagues, government entities and events of all types. Mr. Balzer established Creative Images Promotional Products more than 25 years ago as a single press shop, and he says the company’s subsequent growth is indicative of its superior products and customer service.

Creative Images Promotional Products also provides graphic design services and creates business cards, postcards, fliers, and brochures. To learn more about the company’s specialty services and promotional products, Mr. Balzer invites customers to drop by their store, call for an appointment or visit the company’s website at www.createimages.com.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Creative Images Promotional Products

Service AREA

Sonoma County
Marin County
Alameda County
Santa Clara County
Contra Costa County
Santa Rosa
San Rafael
Oakland
San Jose
Concord

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SERVICES PERFORMED

Screen Printing
Design Consultation
Embroidery
Garment Selection
Tackle Twill
Promotional Products

BRANDS Supported
  • Columbia Flooring Originals

  • American Apparel

  • Hanes

  • Jerzees

  • District Threads

  • Flex Fit

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Creative Images Promotional Products

Company Profile

Creative Images Promotional Products produces custom apparel and accessories for Bay Area individuals, sports teams, schools, nonprofit organizations, institutions, and businesses of all sizes. The company carries a full line of clothing products from several leading brands  (as well as some organic lines), including jackets, fleeces, aprons, scrubs, T-shirts, uniforms and headwear. It offers traditional printing inks plus metallic, suede, and specialties like rhinestone and foil decorating methods to produce thousands of customized wearables every year.

Owner/operator Ron Balzer is proud to be an active member of his community—he’s participated with local community boards, youth sports leagues, government entities and events of all types. Mr. Balzer established Creative Images Promotional Products more than 25 years ago as a single press shop, and he says the company’s subsequent growth is indicative of its superior products and customer service.

Creative Images Promotional Products also provides graphic design services and creates business cards, postcards, fliers, and brochures. To learn more about the company’s specialty services and promotional products, Mr. Balzer invites customers to drop by their store, call for an appointment or visit the company’s website at www.createimages.com.

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Company Philosophy

"We've built a reputation for providing quality services, timely deliveries and fair pricing, and we strive to continue that reputation with each successive job. Our quality and courtesy remain the hallmarks of our business, and we strive to offer our clients the same respectful service we'd expect to receive."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for screen printing and embroidery companies that have earned the prestigious Diamond Certified award. For Creative Images Promotional Products, the key to achieving and maintaining high levels of customer satisfaction is taking a meticulously detailed approach to every aspect of its work, regardless of the size of the order. “We’re very diligent in everything we do, from our outstanding service to our competitive pricing to our ability to complete orders on time,” says owner/operator Ron Balzer. “Our primary goal is to make sure our customers are completely satisfied with their apparel.”

Creative Images Promotional Products has been producing custom apparel and accessories for Bay Area individuals, sports teams, schools, nonprofit organizations, institutions and businesses of all sizes since 1986. The company carries a full line of clothing products from several leading brands (as well as some organic lines), including jackets, fleeces, aprons, scrubs, T-shirts, uniforms and headwear. Additionally, it provides graphic design services and creates business cards, postcards, fliers and brochures.

Unlike screen printing companies that are forced to limit their services because of inferior or antiquated equipment, Creative Images Promotional Products utilizes a variety of industry-leading technology to offer specialized services like foil printing, registration coloring and custom embroidery. “Our equipment allows us to do things that other companies can’t do,” confirms Mr. Balzer. “For example, if a customer comes in with a thick horse blanket and wants it embroidered, we know we can do it better and quicker than anyone else.”

Another distinguishing characteristic of Creative Images Promotional Products is the comprehensive approach it takes to quality control, which includes triple counting every order to ensure an accurate final count and spot checking items as they go through each step of the screen printing process. “Also, we immediately contact our clients if we have to make adjustments to their orders,” adds Mr. Balzer. “That way, we can fulfill their original intentions and still produce the best possible results.”

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Industry Info

Choose a screen printer that can meet your specific needs. Selecting the right screen printer can be more complicated than it sounds—a good price is important, but so are first-rate results. Ultimately, your decision could mean the difference between possessing a large amount of high-quality clothing and being stuck with numerous products that have been printed incorrectly. When looking for a screen printing company, consider the following tips:

Avoid companies that can’t print more than six colors per design. If a screen printer can only do four to six colors, it either only has manual presses (which usually produce more printing inconsistencies due to differences in pressure) or a very small automatic press.

Look for companies with in-house art departments. Companies that invest in art departments generally have more of an overall familiarity with the production process, and if they can afford outside artists to begin with, it’s likely they have a strong commitment to producing quality results. Also, if they make a mistake on one of the films or a screen needs to be re-shot, they can fix it immediately instead of waiting for an outside partner.

Make sure the company provides proofs prior to printing. Even if you send high-quality art to a screen printer, pre-press changes are often made to the image before it’s ready to go, which can result in mistakes. Receiving a proof (in a JPEG or PDF file) beforehand allows you to double check sizing, colors and other important features.

Watch for hidden charges. It’s not unusual to see separate charges for films, screens or Pantone color matching, but it’s a good idea to ask if these costs are included in the per shirt price or charged separately. If you’re comparing prices of two screen printers, make sure you take these charges into account.

Find a company that’s committed to quality control. Even in the best-run shop, there are many variables that can disrupt the printing process. Shirts are generally hand-loaded onto the press, and sometimes prints can turn out slightly off-center or incorrectly aligned. Blowouts (where ink comes through the screen when it shouldn’t) are also fairly common, and they can happen in the middle of an otherwise perfect run. Regardless of whether the issue is minor (the outside of the design being blown out) or major (white dots show up on the red part of a print), a good shop should take care of it before you ever see the finished product.

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Frequently Asked Questions

Q: How quickly can you complete my order?

A: Our typical turnaround time is about two weeks, but if you need your order sooner than that, we can expedite our services to meet your deadline.

Q: If I’m ordering bulk clothing, should I base my decision on specific sizes or general quantity?

A: There are two ways to order in bulk. The first is if you’re ordering for a specific target, like employees who need uniforms. In that case, it’s best to compile the clothing size of each employee and order accordingly. The second is if you’re ordering for an event or another general purpose. For these situations, we’ll create an order with all the standard clothing sizes (small, medium, large, extra large) and modify it based on your projections. It helps to know the particular group you’re dealing with—if you’re ordering shirts for a school, for example, you can often limit your order to a few specific sizes.

Q: What type of garments do you use?

A: We offer a wide variety of garments, so the type we use for your order really depends on how much you’re willing to spend. We have regular-quality shirts that sell very well, but we also have high-quality shirts if you’d prefer. We’ll show you all your garment options when you place the initial order.

Q: Can you print a specific image on a single piece of clothing for a special occasion?

A: We can’t do that in-house, but we work with an associate who can. It has to be done with a special printer and ink, so it costs a bit more than normal screen printing, but the end result is really unique. If you want a full-color photo of you and your family on a t-shirt, for example, we can make that happen.

Q: What’s the best way to decorate my shirts?

A: There are about 10 different ways to decorate a shirt, and the one we use for your project depends on your desires and how much you’re willing to spend. For a small order, we usually use a process called ‘direct imagery.’ If it’s a large order, we might want to go with a screen print or a direct transfer made out of vinyl. It really depends on the situation.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ron Balzer

Expert CONTRIBUTOR PROFILE

Ron Balzer: Putting Community First

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA – Ron Balzer started his first screen printing business out of a small shop in Sebastopol when he was only 17 years old. When he closed the business two years later to become a professional firefighter, the last thing on his mind was eventually picking up where he’d left off, but that’s exactly what happened. “I was a fireman for 10 years before a back injury abruptly ended my career,” he recalls. “I was only in my late twenties, so I thought, ‘What am I going to do with the rest of my life?’ Since I’d had some prior experience with screen printing, I decided to pick it up again, and that’s how Creative Images was born. Almost 30 years later, I’m still doing it!”

A native of the Bay Area, Ron regards Northern California as an ideal location to run a business—not merely because of its excellent weather and scenic beauty, but because of the long-term customer relationships and community involvement that have become such an integral part of his life. “I grew up around here, so I know a lot of people,” he says. “I like the fact that my kids went to the same high school that I did. There’s something special about living in one area your whole life, maintaining longstanding personal and professional relationships, and watching your community grow and change over the years.”

Community involvement is very important to Ron—he spends much of his spare time helping with local fundraisers, and he’s a board member and past president of the Sebastopol Chamber of Commerce. “I’ve been on the planning committees for many Sebastopol community events, including the Apple Blossom Festival and the August Nights car show,” he says. “My favorite part about community involvement is the satisfaction I get from seeing others have a good time. When you help put on a festival and see thousands of people show up and enjoy themselves, it’s a very satisfying feeling.”

When he’s not at Creative Images Promotional Products’ Santa Rosa shop, meeting with clients or staying active in his community, Ron enjoys spending time with his two young grandchildren and doing outdoor activities like camping, fishing and gardening. “I’ve always enjoyed the outdoors,” he says. “I was very involved with the Boy Scouts when my son was young, and we participated in a lot of camping trips and other activities with his troop. I also really enjoy cooking. Being in the fire service, you learn to cook very well. We took two things very seriously—our jobs and our meals!”

After 28 years in the screen printing business, Ron doesn’t show any signs of slowing down, but when asked what he would do if he could retire tomorrow, his reply is simple. “I would take a nap,” he laughs. “I don’t get a whole lot of sleep, mostly because I’m so active and don’t like to miss out on things. However, I’m finally getting to a point in my life where sleep is becoming a valuable commodity. I also can’t wait to watch my grandkids grow up and help them get involved in community activities like sports and Boy Scouts.”

When he looks back on his life, Ron says the one principle he’s found to hold true is that benevolence is both something one should expect from others and something one has to pay forward. “Whether in my personal life or in my business dealings, I’ve always liked to be treated with a certain amount of fairness. Over the years, I’ve come to find that when you treat others the same way you’d like to be treated, it tends to come back around.”

Ask Me Anything!

Q: What’s the strangest food you’ve ever eaten?
A: Haggis. It might not be that strange to some, but it probably is to the average person. It consists of pretty much every part of a sheep or lamb that you wouldn’t normally eat. I was actually introduced to it through a Boy Scouts function, where we took on a Scottish Games theme. A couple of the Scout leaders challenged the Scouts to try it. Out of 450 scouts, only 35 brave souls accepted the challenge, and almost all of them actually liked it.
Q: What’s your favorite book?
A: Report From Engine Co. 82 by Dennis Smith, who was a New York firefighter. It was written in the 1970s and describes some of his experiences during his career. For the average reader it may not be anything special, but since I used to be a firefighter, I relate to it closely.

Q: Dogs or cats?
A: Definitely dogs. I have four: a Golden Retriever, a Labrador, a purebred yellow Labrador, and a Retriever/Labrador mix who’s the offspring of the Retriever and the purebred Lab. Retriever/Lab mixes are typically used as service dogs because they’re so intelligent, disciplined and affectionate.
Q: What were you most known for in high school?
A: Probably my good looks and my calm disposition.
Q: Beatles or Rolling Stones?
A: The Beatles, although I’m really more of a Chicago or Blood, Sweat & Tears guy.
Q: What’s your favorite game?
A: Cribbage. We played a lot of cribbage at the fire station and had tournaments once in a while, which was a lot of fun. My dad taught me how to play when I was really young. He actually made a cribbage board when he was in college, and I still have it to this day. It has a very special significance to me because my dad passed away at a fairly young age, so it’s one of those things that serves as a reminder of the great man he was and the good times we had when I was growing up.

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Expert articles
  • How to Present Your Business

    SANTA ROSA — Although your business may offer great service in its particular industry, if the public doesn’t know you exist, you won’t get very far. That’s why knowing how to present your company to consumers and the community is one of the most crucial aspects of maintaining a successful business.

    Dress
    One of the foremost aspects of business presentation is dressing appropriately for each occasion. While a suit and tie is fitting for an executive meeting, in less formal instances, a simple combination of slacks and a polo shirt might be more appropriate, enabling you to strike a balance between professional and casual.

    Promotional Products
    Another aspect of presentation is having good promotional products—things you can give to customers that will remind them of your company. These can be anything from simple magnetic business cards and ink pens to items with a little more personality, like bottle openers or shot glasses. You can even bundle a few items together into a gift pack—a pen, keychain and note pad inside of a coffee mug, for example. The possibilities are endless, so choose something that best reflects the image you want your company to convey.

    These are just a few aspects that go into presenting your business to the public. Remember, while service and quality are fundamental elements of a prosperous business, your image can make all the difference in terms of success.

    Read moreRead less
Expert video tip
  • Video: Leaving A Good Impression Of Your Company

    Complete Video Transcription:

    SANTA ROSA — Host, Sarah Rutan: As a business, it’s important to know how to present yourself to consumers and the community. Today we’re in Santa Rosa with Diamond Certified Expert Contributor Ron Balzer of Creative Images to learn more.

    Diamond Certified Expert Contributor Ron Balzer: When you are presenting to a business, you want to dress appropriately. If you’re doing an executive presentation, a suit and a tie is very appropriate but for many of your presentations, a simple slacks and a polo shirt might be the right thing. Simple embroidery like we have here is a simple way to present yourself looking clean and sharp.

    Promoting your business or thanking your customer can be achieved with a good promotional product. We have several to choose from. Some promotional products that are available would be like a magnetic business card for your metal refrigerator or file cabinet, a bottle opener – multi-function and key holder, a pen, which also has a stylus for your smart phone.

    Back to pens again, they are literally tens of thousands of pens to choose from and lets not forget our paper products: brochures, post cards and business cards. Another item that’s really unique that we can put together multiple items: it’s a cup, its personal items – band aids, sun block, hand sanitizer and lip balm. Makes a nice thank you gift.

    These are just a few ideas of what you can do with promotional products. Think about what would be good for you, check it out and take it from there.

    Host, Sarah Rutan: Thank you to our Diamond Certified Expert Contributor Ron Balzer of Creative Images. I’m Sarah Rutan.

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Creative Images Promotional Products WEBSITE AND EXTERNAL FEED
  • Creative Images Promotional Products SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.createimages.com
Diamond Certified RATINGS ON Creative Images Promotional Products
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 221 VERIFIED CUSTOMERS i
Creative Images Promotional Products : Average 9.4 out of 10 based on 221 unique customer surveys of customer satisfaction.

David B.

VERIFIED Creative Images Promotional Products CUSTOMER

1 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great to deal with, and they produced an excellent product.

They made sure that everything was perfect before they produced the product, and the quality we received was impeccable.

K.L.H.C.

VERIFIED Creative Images Promotional Products CUSTOMER

2 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ron is great. I had kind of a unique situation. We needed to order shirts right away. He was able to come to us at the last minute and get the exact color code of our logo. He got the job done within a few days.

He just seems like a great guy. He went out of his way for us.

M.S.

VERIFIED Creative Images Promotional Products CUSTOMER

3 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

He gives good service. He returns phone calls promptly, he brings us cute little samples, and we like that he's local. We've ordered quite a lot of stuff from him. He's great.

He's reliable. When he says something will be there, it's there, on time. Costs are good, he always shows us samples, so we can see what our items will look like, and he's a nice man.

C.B.

VERIFIED Creative Images Promotional Products CUSTOMER

4 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say to give him a buzz. I think he'd do a good job for you.

He's honest and straightforward.

C.B.

VERIFIED Creative Images Promotional Products CUSTOMER

5 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

They deliver on time.

The quality of the product and the fact that they came an talked to our group

D.L.C.T.

VERIFIED Creative Images Promotional Products CUSTOMER

6 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that Ron will sit down with you and create any design that you want. He has a vast amount of software to help create any product that you want, and he has a lot of resources to help make your product exactly what you want.

I would say Ron is very knowledgeable and hospitable. He was very relaxed when we were discussing what I wanted. I ordered shirts, hats, insignias, and business cards. Everything was exactly I wanted.

Josh T.

VERIFIED Creative Images Promotional Products CUSTOMER

7 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

You're getting it from someone who is local.

I've gone to him four times. Ron is really personable, easy to talk to, and he always has time for you.

M.I.

VERIFIED Creative Images Promotional Products CUSTOMER

8 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like supporting local businesses, so I would recommend that a friend do the same.

I like Ron, the owner. He's easy to deal with and accommodating.

Paula G.

VERIFIED Creative Images Promotional Products CUSTOMER

9 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality and service were excellent.

I could trust him.

P.C.S.

VERIFIED Creative Images Promotional Products CUSTOMER

10 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been working with Ron for many, many years.

Well, I guess the fact that he's local. I've stayed a loyal client, because of Ron's amazing work.

P.C.H.

VERIFIED Creative Images Promotional Products CUSTOMER

11 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

I already tell friends about him. I tell them that he has a variety of products, he's good to work with, and his prices are reasonable.

The fact that I can really trust Ron, he is somebody who is trustworthy. If he says he can do something, he can do it. He's reliable. He has been able to take care of every need that I've had.

P.I.

VERIFIED Creative Images Promotional Products CUSTOMER

12 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

He has access to every kind of product you would need, and the turnaround time is good.

They're very accommodating and very pleasant to work with.

R.C.S.

VERIFIED Creative Images Promotional Products CUSTOMER

13 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

The owner had good customer service. He was friendly and helpful.

S.W.F.

VERIFIED Creative Images Promotional Products CUSTOMER

14 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very easy to work with, accommodating, and he's local.

He's a community spirited man and a nice guy.

S.S.

VERIFIED Creative Images Promotional Products CUSTOMER

15 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked working with Ron, the personal touch. He knows his products, and he can advise you well.

I love our shirts. My husband abuses his clothing, and everything we've gotten from Ron has held up. He knows his shirts, and he did all of our uniforms. He gave us really good advice. He knows the products he's working with, and he always responded well to my calls.

S.S.B.

VERIFIED Creative Images Promotional Products CUSTOMER

16 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to give Ron Balzer a call.

He does exactly what I ask of him. He's responsive, reliable, and has a quick turnaround time.

T.T.G.

VERIFIED Creative Images Promotional Products CUSTOMER

17 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're easy to work with and very helpful.

They have great customer service. They're responsive, competent, and friendly. Ron is amazing.

T.H.E.

VERIFIED Creative Images Promotional Products CUSTOMER

18 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a good value.

They were very receptive to my needs and requirements. I needed something done very quickly, and they adjusted their whole schedule to accommodate my needs and meet my deadline.

W.V.P.

VERIFIED Creative Images Promotional Products CUSTOMER

19 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you're looking for promotional items, this is the place to go. They work with you.

He's very dependable. I know it's going to be good quality.

D.C.

VERIFIED Creative Images Promotional Products CUSTOMER

20 of 221

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give them a try, because they are worth it.

Personal service

Read All 221 Survey Responses at Ratings View