Diamond Certified Company Report

Cordova Construction

Diamond Certified Company Report

Cordova Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 37 VERIFIED CUSTOMERS i

Greg K.

VERIFIED Cordova Construction CUSTOMER

1 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. We have been using them for some time now.

They are always ready when we need them and they do a professional job.

Joseph C.

VERIFIED Cordova Construction CUSTOMER

2 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that the guy who usually comes out is really professional, knowledgeable, and makes sure there isn't anything else we need help with on the way out.

The customer service

Jackson T.

VERIFIED Cordova Construction CUSTOMER

3 of 37

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already referred him to three people. For the price and the quickness, I told them to go with him. He is very respectful.

He didn't give me the runaround. He did exactly what he said he would do, and if I found anything, he would come right out and take care of it.

Read All 37 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Cordova Construction provides a wide range of home repair and improvement services for residential clients in Santa Clara, San Mateo, and Alameda Counties. The company has the training and equipment to handle everything from window and door installations to full-scale kitchen and bathroom remodels, and it also carries a variety of window and stucco cement products at its San Jose showroom.

Owner Ruben Cordova says much of Cordova Construction’s success can be attributed to a combination of industry knowledge and excellent communication. “We know what it takes to complete a successful project, so if any issues arise while we’re working, we have the experience to immediately take care of them. By communicating with our clients throughout the process, we’re able to prove that we truly care about their long-term satisfaction.”

Cordova Construction prioritizes honesty in every aspect of its operations, which Mr. Cordova says is important for establishing trust with customers. “We want each client to get a smooth, high-quality job, so if we can’t take on a certain project because of prior commitments, we’ll tell them right away so they can make other plans. At the end of the day, our biggest reward is knowing we’ve contributed to the improvement of people’s homes.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Cordova Construction

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County
Alameda County

SERVICES PERFORMED

Window & Door Replacement
Exterior Stucco & Paint Projects
Kitchen & Bathroom Remodeling
General Home Repairs & Improvements

BRANDS Supported
  • Milgard

  • Sherwin Williams

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Cordova Construction

Owner Ruben Cordova stands next to one of Cordova Construction’s service vehicles on a recent jobsite.

Company Profile

Cordova Construction provides a wide range of home repair and improvement services for residential clients in Santa Clara, San Mateo, and Alameda Counties. The company has the training and equipment to handle everything from window and door installations to full-scale kitchen and bathroom remodels, and it also carries a variety of window and stucco cement products at its San Jose showroom.

Owner Ruben Cordova says much of Cordova Construction’s success can be attributed to a combination of industry knowledge and excellent communication. “We know what it takes to complete a successful project, so if any issues arise while we’re working, we have the experience to immediately take care of them. By communicating with our clients throughout the process, we’re able to prove that we truly care about their long-term satisfaction.”

Cordova Construction prioritizes honesty in every aspect of its operations, which Mr. Cordova says is important for establishing trust with customers. “We want each client to get a smooth, high-quality job, so if we can’t take on a certain project because of prior commitments, we’ll tell them right away so they can make other plans. At the end of the day, our biggest reward is knowing we’ve contributed to the improvement of people’s homes.”

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Company Philosophy

“We know our clients’ homes are their most precious investments, so we make sure they have great experiences and get exactly what they’re expecting. Ultimately, our goal is to perform work that deserves to be in their homes and improves their lives for many years.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for home repair contractors that have earned the prestigious Diamond Certified award. For Cordova Construction, the key to keeping clients happy is simple: provide them with clear communication throughout every step of their projects. “We know what it takes to complete a successful project, so if any problems come up while we’re working, we’re able to immediately take care of them,” says owner Ruben Cordova. “By communicating with our clients every step of the way, we prove that we truly care about their satisfaction.”

Cordova Construction has been providing home repair and improvement services for residential clients in Santa Clara, San Mateo, and Alameda Counties since 2006. The company has the in-house capabilities to handle everything from window and door installations to kitchen and bathroom remodels, and it also sells various window and stucco cement products at its San Jose showroom.

Unlike less experienced contractors that take on too many jobs and end up frustrating their customers with delays, Cordova Construction knows how to manage its schedules so its clients get the best possible results. “We know we can’t take on some jobs because they’ll interfere with jobs we’ve already scheduled,” affirms Mr. Cordova. “We protect our clients’ schedules and don’t squeeze in jobs just so we can make extra money. By looking forward and preventing scheduling overlaps, we can ensure a positive outcome on each project.”

Another distinguishing attribute of Cordova Construction is its ability to improve numerous aspects of its clients’ homes in a single visit. “A customer might hire us to replace their windows but then ask us to fix their stucco or provide other repairs, so they’re often able to save money on labor and materials by integrating several projects at once,” explains Mr. Cordova. “It’s an honor to be trusted with our clients’ most precious investments. Making their homes better is a great feeling for all of us.”

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Industry Info

When it comes to a home remodeling project, make sure to work with a contractor that will give you what you really want.

Some homeowners put a lot of effort into planning remodeling projects only to have their contractors shrug off their ideas and push ahead with different agendas. Ruben Cordova, owner of Cordova Construction in San Jose, says this occurrence is more common than a lot of people realize, but that doesn’t make it right. “It’s perfectly OK to take control of your own home improvement project. Some people just naturally do it, but others have a hard time because they think they should defer to their contractors. However, you should never be put in that situation, so if it’s happening to you, it could mean that the contractor is the wrong fit for your job.”

Mr. Cordova emphasizes that you have the right to request the specific type of work to be performed on your own house. “Even if your contractor doesn’t agree with your vision, as long as it meets building codes and standards, you should be able to take control of your project and get what you want.”

So, how can you make sure your remodeling plans become reality? Mr. Cordova recommends being involved in every step of the project, even before work gets underway. Researching products and options is a good place to start, and having photos or idea files to give to the contractor before you make a hiring decision can help you explain the finished product you’re expecting.

Communication is also critical. If you have specific expectations for your job and your contractor, be upfront about them. “Some homeowners want a contractor who will take care of the project with no input from them, but if you want something specific, it’s important to communicate your needs,” says Mr. Cordova. Once the job starts, keep talking to your contractor. Ask questions, get explanations and communicate immediately if something doesn’t seem right.

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Frequently Asked Questions

Q: How soon can you start my project?
A: It depends on the type of job. If we need to order materials or products, we have to wait until those things arrive. Large projects also may require us to submit plans and get permits. However, if it’s a smaller job like a repair, we can often schedule and complete it in one day. Once we determine the specifics of your project, we’ll be able to give you a time estimate.

Q: Who will actually perform the work?
A: Our owner, Ruben Cordova, handles every project and is usually on the jobsite with other employees. Sometimes we hire subcontractors to complete certain portions of jobs, but we take full responsibility for all the work that’s performed on your property.

Q: Can you show me samples of my product options?
A: Yes. Our estimating vans are stocked with samples of stucco, paint, textures and windows. You can also visit our San Jose showroom to see more options.

Q: What codes or requirements should I be aware of when I get new windows?
A: All new and replacement windows should have good energy efficiency. Title 24 requires it for new homes, but it’s a good idea to make sure even replacement windows comply with the newest codes. If you’re spending money and updating your home, you should stay on top of the newest products so you get the most value for your remodeling budget.

Q: Do I have to turn over my entire project to my contractor?
A: No. It’s your house and you have the right to request what you want. Even if your contractor doesn’t agree with your vision, as long as it meets building codes and standards, you should be able to take control of your project and get what you want. We recommend learning about the products and options that are available to you. If you want something specific, look at pictures of projects you like, bring in samples and clearly explain your needs.

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SELECTED PHOTOS FROM Cordova Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ruben Cordova

Expert CONTRIBUTOR PROFILE
  • Ruben Cordova is owner of Cordova Construction, a Diamond Certified company. He can be reached at (408) 782-4926 or by email.

Ruben Cordova: A Window of Opportunity

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — When Ruben Cordova started installing windows early in his construction career, he didn’t know he was laying the framework for a much bigger opportunity to come. “I started working construction when I was 18 years old,” he remembers. “The first company I worked for was a general contractor, where I got experience with all aspects of home construction. A year later, I went to work for a window company and was given the opportunity to monitor a crew. In 2001, I moved to San Jose, where I continued to install windows. My customers noticed the level of attention I gave to the job, and some asked me if I did other things. That led to me expanding the scope of my work—I started doing small kitchen and bathroom remodels and continued to grow from there. So, by the time I applied for my license in 2006, I had quite a bit of experience under my belt.”

Today, as owner of Cordova Construction, Ruben says his favorite part of his job is the daily dance of coordinating projects. “I love getting up in the morning, putting together the schedule, picking up materials—just the process of pulling all the details together. Naturally, I like to see the finished product of our work, but there’s something about the preparation stages that I especially enjoy.”

A resident of San Jose, Ruben spends most of his time outside of work with his family. “My wife, Laura, and I have five children, ages two to 23,” he details. “My kids always help me with the business—my younger daughters go with me to do estimates on the weekends, and my son and older daughter work for me in the field and in the office. When we’re not working, we enjoy playing with our cats, eating dinner together and having family karaoke sing-alongs.”

When asked about the prospect of future retirement, Ruben says it’s an unlikely scenario. “I cannot retire. I’ve been doing this my whole life, and I plan to keep doing it for as long as I can.”

Ask Me Anything!

Q: What kinds of music do you like?
A: I like all kinds of music, but I particularly enjoy live performances. There’s something about the live artistic expression and connection with the audience that can’t be captured in a studio recording.

Q: What’s your favorite season?
A: Whenever it doesn’t rain, which is most of the time in California.

Q: If you could travel anywhere in the world, where would you go?
A: Italy. I’ve always wanted to see the Colosseum and the Tower of Pisa.

Q: Do you collect anything?
A: I collect work vehicles. I have a van for painting, a van for stucco, a truck for cement and many more. Everybody tells me I have too many, but I like having a vehicle ready to go for any given type of job.

Q: What’s your favorite type of food?
A: Mexican-style tacos. They’re my weakness!

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Expert articles
  • An Alternative Approach to Planning a Remodel

    SAN JOSE — When planning for a remodel, homeowners often start by looking at cost and let that dictate the form the project takes. While this may be a financially prudent approach, it can also limit the project’s possibilities and lead to reduced satisfaction with the final result. An alternative approach to consider is imagining your project without looking up the cost first. This way, you start with your ideal and work from there. Sure, not every aspect may be feasible, but you might be surprised by what is possible. As the saying goes, “Shoot for the moon—even if you miss, you’ll land among the stars.”

    To successfully attempt your ideal project, you’ll need to find a good contractor. An experienced contractor may be able to make your budget stretch further than you would expect, and you might find that their estimated price is lower than you anticipated. Just don’t go for the cheapest estimate that comes your way—in many cases, low estimates wind up being a lot higher in the end. As with your project design, don’t let price dictate your decision. Assess the details of the estimates, do a gut check and choose the contractor that best fits the job.

    It’s also helpful to spend some time educating yourself on remodeling products and materials. By learning what options are available and comparing prices, you may be able to achieve your desired results for a lower cost than expected. Naturally, you should also consult your contractor and their team for further insight.

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Expert video tip
  • Video: An Important Investment for Remodeling

    Complete Video Transcription:

    SAN JOSE — Ruben Cordova: When thinking about new construction or remodel projects, you want to make sure to invest in higher-quality materials for items that get daily use, like windows and doors, faucets, door latches and knobs — anything that gets used every day. Investing in higher-quality materials will give more value to the project, as everything will last longer.

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Cordova Construction WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Cordova Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 37 VERIFIED CUSTOMERS i

Greg K.

VERIFIED Cordova Construction CUSTOMER

1 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. We have been using them for some time now.

They are always ready when we need them and they do a professional job.

Joseph C.

VERIFIED Cordova Construction CUSTOMER

2 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I would say that the guy who usually comes out is really professional, knowledgeable, and makes sure there isn't anything else we need help with on the way out.

The customer service

Jackson T.

VERIFIED Cordova Construction CUSTOMER

3 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I have already referred him to three people. For the price and the quickness, I told them to go with him. He is very respectful.

He didn't give me the runaround. He did exactly what he said he would do, and if I found anything, he would come right out and take care of it.

Cecilio R.

VERIFIED Cordova Construction CUSTOMER

4 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

We are repeat customers and we enjoy their service.

It's been a while, but we like the fact that we always deal with the same person.

William V.

VERIFIED Cordova Construction CUSTOMER

5 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

Reasonably priced and good quality work on the project

Ruben understood what I wanted to achieve and he found a way to do so. Good expert advice and he delivers.

Ryan W.

VERIFIED Cordova Construction CUSTOMER

6 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

Well, I think that they are really good. They have a professional team and they are able to do any size job, big or small, highly recommended.

I think it's their ability to problem solve and create a plan

Jim H.

VERIFIED Cordova Construction CUSTOMER

7 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

Very responsive and always happy to help out

Timeliness and response

Jayden J.

VERIFIED Cordova Construction CUSTOMER

8 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

Professional, reliable, great customer service, and fair prices

The owner that runs the company is very personable, as well as the guy that came out. My son broke the screen door. He came out and fixed it, which he didn't have to do.

Mia K.

VERIFIED Cordova Construction CUSTOMER

9 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

Great work, nice guys, and reasonable prices

Quick and efficient

Emily S.

VERIFIED Cordova Construction CUSTOMER

10 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

An honest and reliable contractor

He does it all.

Ryan C.

VERIFIED Cordova Construction CUSTOMER

11 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They provide great service with reasonable prices.

The quality

Johann R.

VERIFIED Cordova Construction CUSTOMER

12 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

They deliver excellent service. It was a good customer service experience and the prices were very reasonable.

The quality of the service, they were on time, in and out, and the prices were reasonable. I liked that the guy who gave the quote was also the installer. I think that way there isn't a disconnect and it's a better consultation experience.

Stephen Y.

VERIFIED Cordova Construction CUSTOMER

13 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

I would say that they are really responsive, and if anything has to be corrected, they come back out right away.

They were just really proactive with us.

Frederick V.

VERIFIED Cordova Construction CUSTOMER

14 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

He shows up on time when expected.

Fair pricing, eliminated my stress, and showed up on time when expected

Joann R.

VERIFIED Cordova Construction CUSTOMER

15 of 37

Quality 10
10
Loyalty No
CRITIQUE

I don't know that I would discuss him. He did good work on the first job he did for me, but I tried to use him a second time, and he gave me the run-around.

Nothing outstanding, he got the window and did the job.

Frank R.

VERIFIED Cordova Construction CUSTOMER

16 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

Very good, very knowledgeable, and the work was done on time and clean. I referred him to a friends sister and she was very pleased, very happy with the work.

Everything was good and clean. The price was good. I got other bids and theirs was fair.

Harper Z.

VERIFIED Cordova Construction CUSTOMER

17 of 37

Quality 10
10
Loyalty Yes
CRITIQUE

He is professional. The only thing is that he is so busy that sometimes you may have to wait for materials or for him.

It was a good experience. That is why I gave him a 10.

Russell R.

VERIFIED Cordova Construction CUSTOMER

18 of 37

Quality 9
9
Loyalty Yes
CRITIQUE

They are really good. They do good work, everything is done right, and I have had no problems with their people.

They know what they are doing.

Stephanie F.

VERIFIED Cordova Construction CUSTOMER

19 of 37

Quality 9
9
Loyalty Yes
CRITIQUE

I would recommend them.

They are reliable and have tons of options.

Alice A.

VERIFIED Cordova Construction CUSTOMER

20 of 37

Quality 9
9
Loyalty Yes
CRITIQUE

Well, I think they are really professional and they do good work. I would recommend them.

They were very professional and the work was done professionally.

Read All 37 Survey Responses at Ratings View

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