Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for home repair contractors that have earned the prestigious Diamond Certified award. For Cordova Construction, the key to keeping clients happy is simple: provide them with clear communication throughout every step of their projects. “We know what it takes to complete a successful project, so if any problems come up while we’re working, we’re able to immediately take care of them,” says owner Ruben Cordova. “By communicating with our clients every step of the way, we prove that we truly care about their satisfaction.”

Cordova Construction has been providing home repair and improvement services for residential clients in Santa Clara, San Mateo, and Alameda Counties since 2006. The company has the in-house capabilities to handle everything from window and door installations to kitchen and bathroom remodels, and it also sells various window and stucco cement products at its San Jose showroom.

Unlike less experienced contractors that take on too many jobs and end up frustrating their customers with delays, Cordova Construction knows how to manage its schedules so its clients get the best possible results. “We know we can’t take on some jobs because they’ll interfere with jobs we’ve already scheduled,” affirms Mr. Cordova. “We protect our clients’ schedules and don’t squeeze in jobs just so we can make extra money. By looking forward and preventing scheduling overlaps, we can ensure a positive outcome on each project.”

Another distinguishing attribute of Cordova Construction is its ability to improve numerous aspects of its clients’ homes in a single visit. “A customer might hire us to replace their windows but then ask us to fix their stucco or provide other repairs, so they’re often able to save money on labor and materials by integrating several projects at once,” explains Mr. Cordova. “It’s an honor to be trusted with our clients’ most precious investments. Making their homes better is a great feeling for all of us.”

When it comes to a home remodeling project, make sure to work with a contractor that will give you what you really want.

Some homeowners put a lot of effort into planning remodeling projects only to have their contractors shrug off their ideas and push ahead with different agendas. Ruben Cordova, owner of Cordova Construction in San Jose, says this occurrence is more common than a lot of people realize, but that doesn’t make it right. “It’s perfectly OK to take control of your own home improvement project. Some people just naturally do it, but others have a hard time because they think they should defer to their contractors. However, you should never be put in that situation, so if it’s happening to you, it could mean that the contractor is the wrong fit for your job.”

Mr. Cordova emphasizes that you have the right to request the specific type of work to be performed on your own house. “Even if your contractor doesn’t agree with your vision, as long as it meets building codes and standards, you should be able to take control of your project and get what you want.”

So, how can you make sure your remodeling plans become reality? Mr. Cordova recommends being involved in every step of the project, even before work gets underway. Researching products and options is a good place to start, and having photos or idea files to give to the contractor before you make a hiring decision can help you explain the finished product you’re expecting.

Communication is also critical. If you have specific expectations for your job and your contractor, be upfront about them. “Some homeowners want a contractor who will take care of the project with no input from them, but if you want something specific, it’s important to communicate your needs,” says Mr. Cordova. Once the job starts, keep talking to your contractor. Ask questions, get explanations and communicate immediately if something doesn’t seem right.

Q: How soon can you start my project?
A: It depends on the type of job. If we need to order materials or products, we have to wait until those things arrive. Large projects also may require us to submit plans and get permits. However, if it’s a smaller job like a repair, we can often schedule and complete it in one day. Once we determine the specifics of your project, we’ll be able to give you a time estimate.

Q: Who will actually perform the work?
A: Our owner, Ruben Cordova, handles every project and is usually on the jobsite with other employees. Sometimes we hire subcontractors to complete certain portions of jobs, but we take full responsibility for all the work that’s performed on your property.

Q: Can you show me samples of my product options?
A: Yes. Our estimating vans are stocked with samples of stucco, paint, textures and windows. You can also visit our San Jose showroom to see more options.

Q: What codes or requirements should I be aware of when I get new windows?
A: All new and replacement windows should have good energy efficiency. Title 24 requires it for new homes, but it’s a good idea to make sure even replacement windows comply with the newest codes. If you’re spending money and updating your home, you should stay on top of the newest products so you get the most value for your remodeling budget.

Q: Do I have to turn over my entire project to my contractor?
A: No. It’s your house and you have the right to request what you want. Even if your contractor doesn’t agree with your vision, as long as it meets building codes and standards, you should be able to take control of your project and get what you want. We recommend learning about the products and options that are available to you. If you want something specific, look at pictures of projects you like, bring in samples and clearly explain your needs.